I had to go on a last minute business trip to Saginaw for the weekend and chose this hotel based on…read morethe reviews. Thankfully, this hotel managed to hold up to the reviews unlike the rest of the places I stopped at during it. The staff were quick and friendly, my room was modern and clean and the whole experience was better than I hoped for after my last stay at a different chain.

We stayed here while in town for a funeral. It was a nice place for downtime when emotions were…read morealready high. Conveniently located near restaurants, gas stations, and the main drive through this part of Saginaw. The room itself had a split bathroom with toilet in one room and shower in another. Really nice layout! Only gave it 4 stars because the room had a smell when you first walk in and the wallpaper seams were peeling.

The rooms are clean and the A/C is very cold. I love the number and placement of plugs. Most hotels…read moreI stay in never have enough plugs or they're not in the ideal spots but that's not the case here. Each side of the bed has 2 3 prong outlets and 2 USBs which is amazing. The shower is hot and has amazing water pressure. The room is laid out very well and feels quite spacious. I will be staying here again in the future!

If I could give this hotel zero stars, I would. I'm a Hilton Diamond member, and I stay in hotels…read moreconstantly for work. I choose Hilton properties for a reason -- consistency, reliability, and good service. This hotel delivered none of that. On November 8, the hotel's entire hot water system failed. Annoying, but things happen. The night front desk agent told me there was no information and no timeframe on when it would be repaired. Fine -- I said I'd check again in the morning before switching hotels. The next afternoon on November 9, I called the front desk again. The woman who answered told me the problem still wasn't fixed and "probably wouldn't be all weekend." When I mentioned what the night clerk had told me, she said "That's not true -- he should have told you it will be out all weekend" Then I said, reasonably, that I would likely need to check out since they still had no hot water -- a basic expectation for any hotel, let alone a Hilton. Her immediate response? "Well, you're not getting a refund." Mind you -- I hadn't even asked for one. When I asked if this is really how they treat Diamond members, she said it didn't matter. Let me be clear: the lack of hot water was bad enough, but the attitude, dismissiveness, and complete lack of professionalism from the front desk was far worse. No apology, no empathy, no attempt to make things right -- just a defensive and rude employee doubling down on bad service. I had planned to stay here 16 days a month for the next 4+ months for business. Now? Absolutely not. I've already canceled future stays and will be taking my business -- and my loyalty to the Home2 suites there in Saginaw Hilton should be embarrassed by how this property represents their brand. If this is how they treat their most loyal guests, I can't imagine how they treat everyone else. Avoid this place. Hilton has plenty of better options.

Great stay. Loved the larger fridge/freezers in room and the layout with all the wall storage…read more Everything was in good condition. Our 12yo said sofa sleeper was better (more comfortable) than other places, and had no complaints. Breakfast was better quality with some nicer offerings and variety (egg bites and chicken fillets) that I didn't expect. Very clean and newer throughout. We didn't try the pool. At check in, you are asked to sign an acknowledgment of quiet hours (start at 10pm) and hotel has right to remove you w no refund if you are running around, door slamming, shouting, etc. I think this "no tolerance" policy set a clear expectation and everyone got more of the rest they needed because of it, even while a large number of middle school kids were staying there for a sports event. We were impressed and would definitely stay again.

The hotel is nice. The AM breakfast tasty. What does need more help is their house keeping. I stay…read morethere 8 nights at a time. Sunday thru the next Monday. I've done it twice now in a month. I've had house keeping only two times with each 8 day stay. That's really not a lot and I'd expect more from the hotel.

There were bugs in our room! We stayed here for convenience…read moreto be closer to where our family was also staying. I was not expecting an extravagant place but at least a clean room. Our first room had dead bugs and big ants crawling around the AC unit and the corner of the room. There were stains on the bed duvet and mattress and also on the walls. We asked to switch rooms but was told they were completely booked. The next morning, I saw people checking out so I asked again if it would be possible to switch rooms and they were able to switch us. The new room also had dead bugs by the AC unit which I showed the front desk. They asked the house keeper to vacuum it up (which she gave me dirty looks for the rest of the trip). This room was slightly better (cleaner) than the last one. I stayed 2 more nights and proceeded to kill more big ants and pill bugs inside the room. Please note: We did not have food or drinks in the room or eat anything in the room. I even made my family eat their snacks in the lobby. I'm done with this place. Never again. Other mentions: they have a pool and serve complimentary breakfast.

The crew this morning at the front desk were awesome. We stayed last night I needed to do some…read morelaundry this morning. The washer didn't quite spin the clothes enough. So the dryer we ran twice full cycles and the clothes were still very wet. I let the front desk know that the machines weren't working very well, and they immediately insisted and taking our clothes and putting it in their large dryer behind the front desk. That was a lifesaver for us since we are traveling by vehicle all the way back to Boise, Idaho. We could've easily went to a laundromat to put our wet clothes in, but your team went above and beyond for us and we thank them for that. The room was great. The hotel staff was amazing. The breakfast was on point. You just need new washer and dryers if you're going to present that as an amenity. Thank you!

Everything. Service was terrible. Front staff had no idea how to handle any issues. Pre paid and…read more had reservations for three nights. This is a non smoking facility and when we smelled pot in our room I immediately went to the front desk where I was told that unfortunately people do that. The room is to be freshened daily. Did not happen. When confronted at front desk they had checked off that it had been done. Manager came to room to check and said yep it didn't appear done. He will check in to it. Third morning no coffee or cream and sugar was supplied although there was a coffee pot. When I approached the front desk the answer was they don't supply coffee and creamer with the coffee pot supplied in room. When checking out I was told due to prepaying thru a third party there was nothing to be done and I must have misunderstood. How this place stays in business I DO NOT KNOW. I hope someone with authority sees this and corrects the many problems here. How unfortunate.

Expedia said our room had a pull-out couch. It didn't, so we had to move rooms. They were nice…read moreabout it and accommodated. - When we first got to our new room, the door was wide open...weird. - The room was hot. It was hard to cool it down. The fan-only option on the heater was broke. We had to go buy a fan at Walmart just so we could sleep. Opened a window, but couldn't get it back in because it was broke. - Beds were AMAZINGLY COMFORTABLE, but the pillow cases were missing. Ewe. Also, the fitted sheet wouldn't stay on...exposing the bare mattress--weird. - Many of the outlets did not work or were loose. - Pullout couch was rock hard. Ended up not using it. - Coffee was EXTRA WEAK in both the lobby and the breakfast nook. - Breakfast was a disappointment. :/ Will not return.

Grown folks only laidback and relax enjoy good company as well good drinks music old schoolread more

This place is old school at it finest. It's dark, and small…read moreinside and the vibe is very welcoming. Lots of regulars on this Friday afternoon buying each other drinks, and that is always a good sign of a great place to be! The food is really good and prices are very reasonable! I had a half reuben and onion rings, the portions are very nice. I really liked the decor, the tartan plaid wall covering, the custom coasters and glassware was a nice touch. If you are ever in the old town area of Saginaw do yourself a favor and give the Scottish Inn a try, I promise you won't regret it!

I listen to a podcast and the Scottish Inn is a frequent topic of the show. I was on the way to…read morethe UP from Ohio, was heading through Saginaw, and decided to give the Scottish Inn a try. Furthermore, I love good old school bars (dark, lots of locals, and history). The Scottish Inn is a place where a person could hang around for a very long time. The light is dim, the walls are covered in Scottish Tartan, the drinks are strong, and the prices are low. I tried to order a PBR draft, but none of the draft taps were working at that point, so I decided on a Labatt's bottle. I was a bit peckish, so I ordered an Olive Burger and onion rings. The burger was delicious, perfectly cooked, and loaded with chopped olives and Swiss cheese. This would be a place that I would come back to, when the draft taps were working, and I had more time to sit back and relax.

I hate giving restaurants and hotels bad reviews, as I understand that everyone has bad days…read more However, I stayed here back in July when my niece has a softball tournament and the day we left and got home I realized I had forgotten something in the room. I called right away with the room number and they had already found said item and told me they would mail it out the next day. I waited a couple of weeks and when I hadn't received it I called again, but it has been almost two months now and I have yet to receive this item.

When you're on a business trip and have to request housekeeping on a suite that's $199 a night and…read moreyou have to clean it yourself! Will not stay here again! Actually told housekeeping we were leaving and the young lady said okay! Come back, room is not clean. The next day, come back after being gone for approximately 10 hours room not clean. Inform the front desk and they say it's nothing they can do as that is not their job. Leave out the next day, with expectations that the room will be cleaned..... nada!!! Even reminded the front desk in the evening to have the room cleaned the next day. Spoke to the front desk to have the room cleaned that day.... Nothing! Hoping it's not because of the color they saw! Wednesday-Monday and not once was it clean. Had to clean it myself as though I was at home and look at the mattress! Hotel policy says housekeeping services will be provided every other day..,. Not for our room.

We had a great stay at the Fairfield Inn & Suites in Saginaw! When we checked in, Michael at the…read morefront desk gave us a very detailed and helpful rundown of everything we needed to know. From start to finish, the entire team was kind, professional, and committed to making our stay as enjoyable as possible--even when there were a few noisy guests, they handled everything with care and consideration. The breakfast layout was excellent, and the kitchen staff was friendly and attentive. A special shoutout to Jessica, who cleaned our room on multiple occasions--she was truly wonderful and made us feel well taken care of. Big thanks to the entire team for their hospitality. Highly recommend this location, and we're grateful for such a positive experience !!

I stayed in December 2023. I booked though booking.com and paid through PayPal…read more Everything was fine. We got to the hotel, and the woman at the desk could not verify my payment because she was having a problem accessing bookings system. The manager was not in so she said that they would charge me and she would sort it out with the manager the next day. It is now June 2024. I have called many times and spoken to many people and nothing is resolved. I recieved an email from the General manager in Feb. saying they were sorting it out and it had happened to a few people. I guess since then they have gone through 5 different GMs and i have not heard anything from any of them or any followups from any of the people I spoke to (even though they all swear they would call me the next day.) I am just astounded that I can not get a refund when I have proof of having paid twice; the last guy said he could see where I paid twice!! I just don't understand and am feeling taken advantage of and ripped off. I will certainly not be staying at any of these hotels again if this is how they prioritize their customers. It isn't like I had an extra 200 just laying around.