Recently I visited the Perrywinkles in Plattsburgh, NY for the first time. What a wonderful experience it was! Although I have not been an avid jewelry store patron, I did have a positive relationship with a local jeweler and considered him to be my trusted jeweler. When he retired and closed his store, I no longer had that convenience and valued connection. I took a chance on Perrywinkles and what a good decision it seems to have been! I arrived with three pieces of broken jewelry. One piece was a strand of pearls that needed to be restrung; that has been sent out of the store to be fixed. Katie Porter, the employee helping me, was knowledgeable and very helpful in answering several questions I had about the pearls. Two other items had minor yet fatal problems which made them useless: a delicate necklace with a link that needed to be closed and an earring with a clasp that needed to be tightened. Katie quickly offered to fix these if I had a few minutes to wait! I also asked that the staff check the stones on three rings I was wearing which they gladly did while also offering to give them a complimentary cleaning. I could not be happier with the service I received. Now, three pieces of jewelry that were not able to be used will function and I have confidence in my rings which are sparkling as they haven't in a long time. Thanks so much to the staff at the store who helped me; I will be a loyal customer who again feels as though she has a trusted local jeweler to turn to. read more

I went to Perrywinkle's in hopes of having my beloved wedding band and engagement ring of 46yrs resized and repaired. When entering I was greeted by Carol with a lovely smile and a feeling of "Welcome". This was just what I needed to start my experience since I had just left a different local establishment that was cold and uncaring. But Carol changed all of that, she was caring, empathetic and showed personal interest. Carol listened to what I wanted and explained the details of what Perrywinkle's could do for me to have my rings restored. They offered fresh muffins and cookies, a variety of beverages to give that down home feeling. I would recommend Perrywinkle's for anyone, they are the best in the Plattsburgh area. Thank you, Perrywinkle's for the pleasant experience and making me feel welcomed and showing the personal interest that consumers deserve. read more

I just had to say a Big THANK YOU to Pam and Terry at the Plattsburgh, NY, Perry Winkles Fine Jewelry Store. I bought an Exp Gold Tone Watch for my Boyfriend as a gift for Christmas, which was not in stock so they had to order one, It did not get to the Store until the day before Christmas.They called me in Florida to let me know it had arrived at the Store and they couldn't of been more sorrier then ever. They went out of there way to make sure the band would fit before I gave it to him and they shipped it over night. I told him I got him another gift but it would be a few days late. When He opened it, put it on his wrist, and the look he gave me, the Kiss and a hug, I knew all was well. And to all a good night! Thank you again for everything Terry and Pam. We need more professionals like you. A definite Perry Winkles shopper from now on! Jean read more

I can't thank Carol enough for the amazing customer service and bringing me up when I was so upset about losing my diamond in my wedding ring. She was patient and attentive to what my needs were. Carol listened and found the perfect diamond to replace the one I lost!! Everyone is always amazing but Carol was the star and helped light my way back to a smile!! Thank you for having such an amazing person on your staff and for all the amazing people. I never can say enough not only about your amazing, quality jewelry, but your amazing customer service!! I recommend anyone to get their jewelry from here and definitely from read more

Had a wonderful experience while finding the perfect engagement ring at Perrywinkles in Plattsburgh, NY. Will and Cassy were incredible. They spent a significant amount of time to assist me in person, via email and again over the phone. They were eager to help, very knowledgeable, and more than willing to help me find the perfect ring on a budget that wouldn't hurt me financially. This is one of several positive experiences I've had with this kind and knowledgeable team. Thank you for making the experience so enjoyable. read more

I have been shopping at Perry Winkles for quite a few years. Their products are of high quality. The employees at Perry Winkles are friendly and very knowledgeable about all the items. Any time I go in the store, I am greeted warmly and made to feel very welcome. Every item I have purchased at Perry Winkles are beautiful and I receive compliments on them. read more

I went in for a chain repair and to get some links out of a watch. From the moment I walked in the store, it was clean and bright and very inviting. the staff greeted me with smiles and were very helpful with what I needed. They could have made me buy anything in that store lol that's how good I felt about my experience. I will definitely be going back. read more