I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

I work in the area stopped by one evening on the way home from work have had nothing but great…read moreexperience with them have helped me with multiple different pool problems over these past two years won't shop anywhere else

If you choose to use Sunburst you will most likely need to write an email like this. The pool they…read moreinstall is great but the costumer service and unprofessional business practices are abhorrent. This is the extent we had to go to get our pool finished. This is not the service you should be getting when paying $100k for something. You have other options when having a pool built. Don't allow the facade of "40+ years experience" and "professional integrity" fool you like it did me. Dan/Joe, I am writing to express our continued frustration and disappointment with Sunburst Pools' repeated failure to fulfill its contractual obligations in a timely and professional manner. When we signed the contract on May 30th, we were told that the pool would be ordered by June 2nd, shipped within a week, and that installation would begin promptly. We were further assured that, weather permitting, the installation would be completed within 7-10 days. Unfortunately, the repeated delays and miscommunication have been unacceptable. Despite multiple reassurances from both of you -- citing weather, staffing shortages, and "catching up" on previous work -- we continued to experience delays. We were told we'd be next on the list, with installation beginning within 1-1.5 days, but it wasn't until August 11th that the pool installers finally arrived. I spoke with Dan last Wednesday and was given yet another misleading completion date of one week. We are now in the third week of installation, and the crew is still working on the vermiculite bottom, with several more days of work ahead. We have communicated our dissatisfaction with the ongoing delays and lack of progress. Regardless of the reasons provided, we are no longer willing to accept any further delays. We are granting access to our property until September 5th, 2025, for completion of the project. Should Sunburst Pools fail to fulfill its obligations by this date, we will seek legal counsel to resolve the matter. Please consider this our final notice, and we expect immediate action to complete the installation within the stated timeframe. Sincerely, Matt Leonard

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

Absolutely amazing group and service!!!!! Reached out for help and had immediate communication and…read moreresolve. They did not install my pool however still jumped in to help me when I needed it. Great company

Really outstanding advice, service and execution. We could not have a pool without these guys!…read moreThey are exceptional professionals in a situation which one really needs to trust their service company.

We are new, very inexperienced pool owners. Another company had been taking care of our pool and…read morecharged us over $1500 for two visits to open the pool. Because we knew our pump needed replacement I got an estimate from the old company for over $2000. A friend recommended Pools and Spas so we got a second estimate for the exact same pump= $1500. Pools and Spas was a couple of weeks out for installation but because our old pump was leaking, they managed to fit us in after hours and we couldnt be happier. Staff was friendly and helped educate us and their prices are certainly more competitive than our old company.

We ordered a liner for our pool 7 months ago!!!! Still no liner and no explanation!!! Then I was…read moretold to STOP calling them to ask about it....even though they had my $1,000 deposit. I stopped payment on my check, went across the street to Sunburst Pools and in 3 days had a new liner for my pool!! I would not recommend doing business with them.

NO response to emails & phone is no longer in service......I believe they are no longer in…read morebusiness. They were very good and sad to see them go.

Being new to the area, I turn to reviews when I have repairs needing done. I was not disappointed…read morewith Reynolds Pool and Spa. I felt as if Tim really had my best interest in mind when he suggested repairs that needed done to my spa. He was very honest and his prices were responsible. He didn't even laugh at me when he had to re-explain things to me! He is a good guy and I will not hesitate to call him again. Thank you, Tim!

I have no idea whats goig on but this place has the worst customer service I have ever seen. How do…read moreyou have staff answering the phones when they know zero about the pool, motor, filter system, financing, cost, they know nothing which would be ok if the owner or someone that has the answers is at the store or available to take a call to answer questions. It took us 2 weeks to get answers before we ordered the pool. Now no one can tell us where the shipment is or give us the number to reach out to in order to get our answers. They won't issue a refund because its a special order! Excuse me it is a standard pool that you order all the time Im not sure how that is a special order. Now we are out $16,000.00 and still have no pool. Don''t go here it is not worth the stress.

Awful customer service. The representative that was present when I arrived acted like she'd never…read moreheard of a hot tub before. She told me to email their customer service for clarification. I did and received no response. I called a week later and I was told that they probably couldn't deliver since there were only two guys that could move the tub. I was told to provide my information (again) and someone hopefully would get back to me. That did not happen. How these people are still in business is beyond me, especially considering I called a competitor and they responded immediately and guaranteed delivery in ten days or less. AVOID THIS BUSINESS.

They are extremely overpriced for what they have and quality of products and have extremely rude…read moreand uneducated staff. I assume uneducated or she wouldn't need to hide it being so condescending. It was classless and did not give herself a good look. Needless to say it was not a pleasant experience.

Our son just bought a house with a pool. We took a water sample to Leslie's on Bethel Road. We had…read morea lot of questions and found the assistant "manager" both condescending and rude. Commercial Pools from now on.

Employees very friendly welcoming. Gymn was smaller than most, but able to find key equipment…read morenormally use.

Located at Easton, this lifetime fitness location is convenient for local residence and can be…read morefound in the midst of high-end shopping and dining experiences. Here you will find all the fitness equipment and well appointed facilities necessary for a quality workout experience. Ample parking abounds all around. It is clean, well lighted, and welcoming.