I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

Not great about following up. Poor communication. Didn't feel like they really wanted business.read more

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

Sunburst just finished a 12x24 semi-above ground for my family. We had a great experience from the…read morefirst meeting at their office to my kids waving goodbye to their crew. Dan was super helpful to steer us to what would best fit our yard (we have a slope) and to make it work with power lines, etc. Other companies were quick to say "no" and saw our yard as a liability and too difficult to work with or too small a project. Crew were more than hard working - and eager to get the pool done for my family to enjoy during the final days of summer. They clearly know what they're doing, but also are helpful and kind to instruct me on new pool maintenance and how to work all the equipment. Highly recommend them! Pool and decking looks great!

If you choose to use Sunburst you will most likely need to write an email like this. The pool they…read moreinstall is great but the costumer service and unprofessional business practices are abhorrent. This is the extent we had to go to get our pool finished. This is not the service you should be getting when paying $100k for something. You have other options when having a pool built. Don't allow the facade of "40+ years experience" and "professional integrity" fool you like it did me. Dan/Joe, I am writing to express our continued frustration and disappointment with Sunburst Pools' repeated failure to fulfill its contractual obligations in a timely and professional manner. When we signed the contract on May 30th, we were told that the pool would be ordered by June 2nd, shipped within a week, and that installation would begin promptly. We were further assured that, weather permitting, the installation would be completed within 7-10 days. Unfortunately, the repeated delays and miscommunication have been unacceptable. Despite multiple reassurances from both of you -- citing weather, staffing shortages, and "catching up" on previous work -- we continued to experience delays. We were told we'd be next on the list, with installation beginning within 1-1.5 days, but it wasn't until August 11th that the pool installers finally arrived. I spoke with Dan last Wednesday and was given yet another misleading completion date of one week. We are now in the third week of installation, and the crew is still working on the vermiculite bottom, with several more days of work ahead. We have communicated our dissatisfaction with the ongoing delays and lack of progress. Regardless of the reasons provided, we are no longer willing to accept any further delays. We are granting access to our property until September 5th, 2025, for completion of the project. Should Sunburst Pools fail to fulfill its obligations by this date, we will seek legal counsel to resolve the matter. Please consider this our final notice, and we expect immediate action to complete the installation within the stated timeframe. Sincerely, Matt Leonard

Absolutely wonderful! Our pump went out, they replaced it with no questions asked. Top notch…read morecustomer service! Our entire interaction with them was genuine, would definitely recommend.

Unfortunately out of business. They were good. Drew was excellent but left the company unfortunatel.read more

Drew was out to winterize and clean our pool for the season. He was highly professional and did an…read moreexcellent job cleaning and closing the pool for the season. I can't wait for spring to have Ultra back out to open and maintain our pool. Thanks, Drew and team!!