After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

Not great about following up. Poor communication. Didn't feel like they really wanted business.read more

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

If you choose to use Sunburst you will most likely need to write an email like this. The pool they…read moreinstall is great but the costumer service and unprofessional business practices are abhorrent. This is the extent we had to go to get our pool finished. This is not the service you should be getting when paying $100k for something. You have other options when having a pool built. Don't allow the facade of "40+ years experience" and "professional integrity" fool you like it did me. Dan/Joe, I am writing to express our continued frustration and disappointment with Sunburst Pools' repeated failure to fulfill its contractual obligations in a timely and professional manner. When we signed the contract on May 30th, we were told that the pool would be ordered by June 2nd, shipped within a week, and that installation would begin promptly. We were further assured that, weather permitting, the installation would be completed within 7-10 days. Unfortunately, the repeated delays and miscommunication have been unacceptable. Despite multiple reassurances from both of you -- citing weather, staffing shortages, and "catching up" on previous work -- we continued to experience delays. We were told we'd be next on the list, with installation beginning within 1-1.5 days, but it wasn't until August 11th that the pool installers finally arrived. I spoke with Dan last Wednesday and was given yet another misleading completion date of one week. We are now in the third week of installation, and the crew is still working on the vermiculite bottom, with several more days of work ahead. We have communicated our dissatisfaction with the ongoing delays and lack of progress. Regardless of the reasons provided, we are no longer willing to accept any further delays. We are granting access to our property until September 5th, 2025, for completion of the project. Should Sunburst Pools fail to fulfill its obligations by this date, we will seek legal counsel to resolve the matter. Please consider this our final notice, and we expect immediate action to complete the installation within the stated timeframe. Sincerely, Matt Leonard

I always go to Joe for all my pool needs. Even though we try to do things ourselves I can always…read morecall Joe and he will give me free advice over the phone. He is very knowledgeable and helpful. Sunburst always closes my pool and they do a phenomenal job. They come to the house when they say they will and get the job down. They have been closing my pool for 20 years and never a problem.

Absolutely wonderful! Our pump went out, they replaced it with no questions asked. Top notch…read morecustomer service! Our entire interaction with them was genuine, would definitely recommend.

My friend saw this place while we were driving through Lancaster today. We walked around for a…read morewhile and it was really cool they have many different things not just food stuff but appliances ,pet supplies bedding,very eclectic and very interesting. We almost bought a cat cat condo For my friend's cat but it was a little too pricey maybe next time.

We always find something to take home when we shop here. Tonight was no exception. The store is…read morepacked with excellent deals on all kinds of merchandise. There isn't much room to maneuver the carts through the aisles, but that is only due to the boxes and boxes of great deals throughout the store.