We were referred to Personal Touch and Brian via Alex with Proficient Clean. Alex tends to our homes and does the cleaning, but we needed just carpets done for a move out. Brian arrived and we did a walk through to discuss areas of concern, namely the areas of heavy traffic pattern. He was very polite, knowledgeable and super nice, clearly been doing this job for a while and knew his task well. He completed the entire house in about an hour and a half, it is just shy of 2700 sq. feet. The before and after photos speak for themselves. It is a rarity these days to find companies where they do exactly what you hope and expect. Personal Touch is one of those rare gems. We thank Brian for his efforts and time. Will use again 100%. read more

Personal Touch Carpet Cleaning - Traffic patterns nearly completely gone. - Carpet Cleaning Near Me

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Brian answered fast and was able to come to the house within a couple of hours. He made sure he accommodated my schedule and was always very professional. The estimated quote was the same price at the end. His pricing was competitive with the other companies and was always very friendly. He was fast and very efficient with the cleaning within the time spent. I am 100% satisfied with his work. read more

What can I say about Brian and Personal Touch Carpet Cleaning. As long as I have carpet I won't use anyone else. The best in the biz. We appreciate you. read more

The beige carpet on my stairs was practically black, embarrassingly enough, and I didn't think there was any way to save it. I called bunch of carpet cleaning places and Personal Touch was the most responsive and also the cheapest. I figured I'd give it a shot and if this didn't work, the next step was new carpet. They did a great job and the carpet looks like new! They use hot water stream extraction so no soap is left in the carpet to attract more dirt, like when I tried to clean it myself. $139 for about 1,000 square foot. Really, can't beat it. I'm definitely using them at least once a year to keep my carpet looking like new. read more

I was under the gun to move out and needed my carpets clean for my old house. I called and left a message ( not expecting return call until later) Well Brian this actual owner return d my call. He was very courteous and knowledgeable! Not only did he do an excellent job, he sent me pics of the completed job since I couldn't meet him after the job was completed. I would refer this company 100%!! Thank You Brian!!! read more

I recently had tenants move out of our rental home on short notice right before the holidays ... it was difficult getting vendors coordinated for various projects to get the house ready to get back into the rental market.. I saw the reviews for Brian and his team and contacted him right away. He was quick to respond and super easy to schedule with and did a phenomenal job 5 stars! Thanks Brian A.j Smith read more

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As part of my rental agreement I had to get the carpet professionally cleaned at my old apartment. After doing a little research for a company with decent prices and good reviews, I decided to go with Personal Touch. Honestly ecofriendliness wasn't a concern and I don't have any known sensitivities to cleaners, but I was informed by the property managers that the person moving in after me was sensitive to certain things. I gave them the info for Personal Touch and I guess they checked out. I don't know exactly what they were looking for but just an fyi for other people who are sensitive that this may be a good option. They quoted me something like $79 as a special offer going on at the time. Sweet price! I believe a day or so in advance they called to confirm my appointment and price, and said that since they had changed computer systems they did not have my original quote. They gave me the price of about $109, and honestly I knew that it had been lower, but I was in the middle of moving and not willing to dig everywhere to find that quote. It wasn't a huge price difference but the principle of it slightly irritated me. Oh well. The day came and the gentleman showed up a bit early, and told me it would be about 1 hour to clean my 1 bedroom, roughly 700 square foot apartment. I left and came back about 45 min later to find him finishing up. The carpet looked great, even though he had told me it was very lightly soiled, and he said it would take x amount of time to dry and gave me plastic covers for my shoes. Overall the service was great, both in customer service and the actual job. The price thing was a bit of a peeve but the service was very friendly both over the phone and in person. I would use them again and have my quoted price handy next time! read more

I had my carpet cleaned (and I use this phrase loosely) today by Brian and was extremely disappointed!!! Hardly any of the stains came out!!! My daughter was told over the phone, that the carpet would look like new, when Brian got to my home, he said the carpet was to soiled to come clean , but the photos that I just looked at on his website looked just like mine, and the after photos show that they are clean, either these photos aren't real, or he just didn't try hard on my carpet. He also cleaned my carpet with cold water as opposed to steam cleaning. When I asked if some stains I showed him could come out, he said "No, that's wine or ink, it's permanent " it wasn't wine or ink!!! I paid him, but my daughters saw the carpet and said, I shouldn't have paid him for that horrible job!!! Will never use his services again, nor will I recommend him!!! Very disappointed!!! read more

Called for a price quote and person who answered the phone has no customer service at all. Was asking me questions so he could get me a price but wouldn't even let me finish my sentence before interrupting was extremely rude. read more

Brian is trustworthy! I called many places and Brian was direct to the point. He wasnt just selling me, he was ready to provide the service. He knew i was shopping for a qoute but didnt low ball me just so to upsell me when he shows up. A man of his word and actually cared about his customer! This guy has been in the business for 20 years!! He knows how the industry works and he knows how to retain his customers. He was on time and did a great job. And we will definitely use him again and will refer to our friends. read more

AMAZING JOB! Great price! We are new to Las Vegas and currently in a rental home..so u can imagine what those light beige carpets can look like after many families trekking through them...I was even at the point of replacing the carpet at our expense since landlord wouldn't.. I decided to give Personal Touch a chance at cleaning them first tho. SO IMPRESSED! Thank you so much personal touch! We will definitely be using you in the future! Very thorough and very quick service! -Happy Happy Customer read more

I give him 2 stars because he was quick to respond and got the cleaning scheduled quickly. Unfortunately, I think he under bid the job because he did not have time to clean all of the carpet. There was a big stain downstairs which I figured he could get out with a normal cleaning, but it was still there afterwards. I asked him about it, and he said it wouldn't come out. So I tried doing it myself and it came out quickly and easily with some carpet cleaner and paper towels. There is no way he even ran his carpet cleaning equipment over it because it would have come out instantly. Disappointing after reading all the other reviews. read more

Brian cleaned my carpets and they look like new! Thank you for giving us an affordable price and friendly service! I recommend them above all the other services I have used! Look forward to working with you again. read more

Great service and fair pricing. I would highly recommend Brian and his team for any carpet needs and will definitely use him again in the future. read more

Brian is a great guy. We've had him clean our carpets for years and he always does a good job. He is very reasonably priced and accommodating. read more

This is the 2nd time that we've used Brian, and both times he was extremely professional and very nice. He touches base with you the day before to confirm the appointment and is on time. I was given a quote over the phone, and both times I paid exactly what he quoted. I highly recommend this company. read more

5 stars all the way! Brian is always friendly and very pleasant to talk to and always does a great job on my carpets! This is the 4th time and he is always very consistent. I would recommend him to anyone looking for great service for a great price! It is hard to find this much reliability and professionalism in this town! read more

Got in touch with Brian via Yelp and he was able to squeeze me in for an appointment the next day! He texted me the morning of, letting me know he would be a little early, which happened to work out for my schedule even better. Super nice guy with the best prices in town. I only did my staircase but look forward to Brian coming back to do the rest of the house. I forgot to take before pictures, but here is after. read more

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I too have beige carpet in our main living area, and it shows all of the tracks and my 8 month old's spit up stains. Per the previous feedback, I thought I would give this place a chance. So glad I did! They are a small family owned business which lends itself to excellent personal service. I called and got an appt within a week. I also had to move my appt 48 hours before hand, and they were SUPER flexible working with my schedule. I had 1 family room area cleaned, and Brian was in and out in about 40 minutes! It looks absolutely amazing I will definitely call them the next time I need my carpets cleaned! Thank you personal touch carpet cleaning:) read more

Brian was awesome! Great customer service, did an amazing and quick job on our carpets, and is an extremely nice guy. Most definitely would recommend him to anyone! read more

Amazing job and such a great value... definitely will be using them again. I was a little worried since I shopped out so many first, as I also didn't need a cheap job either. Thanks Personal Touch ! read more

I had a very good experience in contracting with Brian and Personal Touch Carpet Cleaning. He was very quick with replying to texts or phone calls, showed up right on time, got to work and did a very good job of cleaning my upstairs carpet and stairs that were quite soiled after an estate sale. His price was very reasonable too. Thanks Brian! read more

My boyfriend and I are extremely happy with the care and personal service provided when the company owner, Brian, came to our home. He looked at our carpets, went over our concerning areas, advised us what could be done, then completed the job exactly as promised. Our carpets look amazing and we now ask friends and family to take their shoes off when they come in the front door. Loved the professionalism, advice, and the care Brian took with ensuring he followed through with what he promised. What a great company!! I tell everyone about Personal Touch Carpet Cleaning and we'll definitely use them again!! read more

Brian was awesome! Communicated through Yelp to get a quote and set up an appointment time. He also contacted me several times as the date for service neared and on the day of, was running just a bit late and texted us to let us know. The carpets look great! Definitely recommend and will use in the future. Best priced from about 10 companies I received quotes from. read more