TERRIBLE! AVOID, if you care about your loved one. Irresponsible agency. Cannot reach a human by phone directly. Besides 30 minute wait to get Human on the phone JUST to leave a message at a CALL CENTER, after that long wait to leave a message, NO ONE calls you back. EVERY TIME-administrators know this, yet their system is set up this way. On multiple occasions they sent people who could not speak appropriate language for my father-I had to take off work to stay with him until someone else showed up. How can these workers possibly provide care, if they cannot speak the language? How can personal touch dare to be so irresponsible to send people like that?! Department of Health of various states they service should be made aware and shut them down. Thank goodness my father was not harmed and that the family was on top of them as much as possible. read more

Unfortunately, isn't available to put zero star. Awful agency. Coordinators don't answer the phone by months. Then stupid coordinator or supervisor named Zoya and gave me a case. I have to go to that case in a week. The week is gone and I came to the case and when I was on the way, Zoya called me and said she made mistake. I have to go in one week more. The same story was repeated a few times due I called to Union 1199. Zoya stopped to harassment me but I permanently case wasn't given anyway. Than I applied for disability and left this agency. I worked for Jewish community home care agency which was liquidated and all employees were transfer to personal touch. I don't recommend than agency. read more

The case worker assigned to my father, She was absolutely horrible. There was never an aide consistently available and when one was scheduled, they were either late, never showed up or went home sick. When my mother called the caseworker, she always had another excuse on why the aide wasn't there and said she would send a new one, that also never showed up. My father had a hospital bed in his room upstairs in a private house, when I came to check in on my mother and him, the aide was usually downstairs laying on the couch on her cell phone. When my father was still able to attempt to get out of bed, one of the aides used to barricade him in there with medical equipment and piles of clothes. He also had multiple falls while in the care of these aides. I finally had enough, fired the agency and found another one. Prior to the new agency starting, When I was going through some personal items with my mother, we noticed several pieces of sentimental jewelry were missing and haven't been found since. To make matters worse, about a week after the last aide was there, several cell phones were delivered to my parent's address in my mother's name on her account. When I called AT&T they told me they were ordered on the phone and added to my mother's account with the delivery address at my parents house.. can't confirm which aide might've done it, but it is all very suspicious. If Personal Touch Home Care is an agency you're looking at to take care of a loved one, you should keep on looking for another one.. My father is deceased now, but I will NEVER forget the aggravation that place put my family through. read more

I called to request a companion service with Medicare insurance and I was turned down. They advertise that they accept Medicare, but they don't understand the word Medicare and want to know how you are going to pay. read more

You get your HHA first impression is good. After that. I can't come in. I'm going to be late. Then when one leaves and you request another one, it takes forever. That gets old fast. Never mind it takes forever for them to answer the phone. If I could go somewhere else I would but this is the only company that has a contract with the Veterans Administration. read more

Absolutely, positively do not place your loved one in the care of this atrocious company. The personal care assistants are fine, but the company itself is a nightmare. Dealing with billing and administration is like a trip through the Looking Glass. Departments don't speak with each other and they will tell you that they feel your pain while spewing meaningless platitudes. My Dad is a 97-year-old WWII veteran who suffered frozen feet at the Battle of the Bulge. He had a stroke six weeks ago and is recovering nicely after 2 weeks in a VA Medical Center and three weeks at an excellent rehab center. He returned home one week ago and resumed his normal routine with the aid of family and a few hours a day with a personal care assistant provided by Personal Touch, paid for by the VA and private pay. While he is recovering, Medicare is paying for home services, temporarily, which is administered by Visiting Nurse Service of New York. When Medicare runs out, the VA picks up again. I was sitting with the coordinator from VNS when he made the arrangements with Personal Touch. Apparently this is too complicated for the bureaucrats at Personal Touch because they say they have no record. We are lucky. We can pay for his care so it is not interrupted. What about people who are not as lucky? Personal Touch simply does NOT care. read more

I am the patient's daughter and I wish there was zero start to give not even one. My mom is with this agency for 2 yrs now and is one of the worst I ever come in contact with. It's all about them and not for the patient needs, I kept requesting aid that my mother is comfortable with and they refuse to send them , and every time they keep sending different aid and my mom is not comfortable. They also sending aid that can't even speak English. So how can they communicate with each other. Another thing you have to wait an hour plus to get to someone when you call. There service is one of the worst I ever came across. read more

The worse home care agency . Admin rude, clueless, blames ownership, lazy, never at work after 4pm.

This is byfar the worst company I've ever worked for! Don't work here!! Veryyyy very unprofessional, very sloppy and unorganized. Even the supervisors are unprofessional and rude! Byfar the worst servive and can't get out of their own way or apologize whan they are wrong! Like I said, if yiu are an organized professional person, stay far away from tbis compay. No stars is what I give it read more

I have been using personal touch for 3 years because this is who the medicare insurance company says we have to use. They are the worst. Their aids don't want to do any work. they just sit there on the phone or are too old to help any client. You can never reach anyone by phone. It takes 2 hours on a weekday and no one answers on the weekends. If you hate your family members and want to inherit your money fast call personal touch the inconsiderate people! read more

"Personal Touch: The people with a heart" Seriously? First of all I can't get in touch with them or thier heart(they dn't have one) Try calling them. The aides they send are lazy, do things wrong, sit in a chair in my room and sleep or look at their phones. One aide I had slept while I was getting something to eat. Another one told me to fix myself a sandwich, when I said I was hungry, moved a piece of my furniture to make a make-shift bed and went to sleep. Another aide emptied my bedside commode, didn't even rinse it put it back wrong and when I urinated, it spilled urine all over my carpet. This agency needs to be reported. HORRIBLE!!! The coordinator helps the aides and not the patient. The govt. money is going somewhere. read more

First, let me say the nurses that came to me were wonderful. The problem is billing. They were suppose to bill my insurance company and I would pay $40 a week. Gave them my credit card and they billed and billed and billed. Sometimes 3 times in one week. The nurses came out maybe 4 times and stayed about 20 minutes. They billed me for almost 2 hours. When they stopped coming a got a call and they said i owed $283 for my final bill. It was more than i thought it should be but paid it and thought that would be the end of it. Nope. Two months later I get a late payment notice for almost $300.They will not work with you to fix things that are obviously not correct. Just want money. Will never use them again no matter how sick I get. Because this happened six months before they started billing me I dont have my backup info. My fault but never occured to me that a company would try to scam me. read more

My grandma uses their service, and their home aides come whenever they want, doesn't know how to cook nor clean for the most part, and most just sit there playing on their phones rather than helping my grandma with chores and doing their required duties. When my grandma asks for their help, they just talk back and then snitches to the administrator/manager that discharges them, and the administrator calls my grandma to scold her. The point of home care service is to accomodate the needs of the patients/elderly. Not only does this establishment fails to provide the aid and services needed by their patients, on top of that, they want the reverse, for the patient, my grandma, to accomodate the working schedule that their aides most desires. read more

Worst home aide agency. Coordinator dont call or respond to calls. Home aides dont show up on time. Also always taking days off. No communication with patients. If you dont call constantly no one will show up. read more

On each of the above days, an aide was assigned and was a no show. The agency called on 3/15, 49 min after the assigned start time to inform me that the aide was not coming because she was in the ER and that the time would not be made up. On days 3/18-3/20, the aides were a no show, & I didn't recieve a call from the agency on either of those days. I had to call them several times to which I was told by a coordinator, that the aide was experiencing travel delays & that she was on her way, yet no one ever showed. She then said she would make up the time on 3/19, however no one showed up on that day, either. I asked to speak with a supervisor or manager and was transferred to one who promised, that an aide, would be ar my home the following day, 3/20, and arrive on time because she was responsible. Well, she was not on time and arrived almost an hour later, 2:54 pm. This is the most unprofessional organization I have ever dealt with! If you're looking for a home care agency, seek elsewhere! They don't even deserve the 1 star rating... read more

Worst Home care agency. AVOID. If I could give it less than 1 star i would. I wish i had seen the previous reviewer's comment before switching to personal touch. Never has my family dealt with such substandard and unprofessional aid service. Nor were the aid competent or importantly compassionate. We got a different aid almost everyday since we started with them. We have had many aids that were late, on phone constantly, rude, barely doing the minimal of their job, or unwilling to speak to family member. Shocked and appalled by the level of service. The waiting time to speak to a coordinator is ridiculous as well from 10-20 minutes. To be honest it has been a headache since day one. I regret making the switch to this company, it has been a nightmare. AVOID this company for you loves ones. read more

Personal touch is a terrible agency, I was using them for my 88 year old mom. When you call the agency they are so rude. Everyday they sent a different aide you did know who or what you would get. I called many times to request a permanent aide but the staff was so rude. I was using the office at 186 and hillside I don't know about the others . I have a new agency for my mom so much better. If you need an aide for your love one run from this place read more

HORRIBLE! They are supposed to provide 4 hours a day of care giving for my 94 year-old mother, but their staff often does not arrive at all. Today they were to arrive at 1 PM but showed up at 1:30. Some of the staff they have sent do not know how to cook ANYTHING. Plus they send different people every day so these people have to be retrained everyday. We were given an emergency telephone number to call which we've tried calling and calling, but no one answers. The director is always out or at meetings and has yet to return any call. Absolutely horrible people to deal with and they get state funding for their services. HORRIBLE! read more

HORRIBLE !! HORRIBLE!! HORRIBLE!! Absolutely the WORST home care services! It's true that the staff does not cook, clean and attend to your basics needs. The attendant that served my case was only interested in playing on her cell phone. And GOD FORBID if you ask them to do any work. The attitude and rudeness is beyond belief. Save yourself the aggravation and use another company. read more

People with no heart, My mom is 96 receives services from this co. Recently had a situation that could be easily resolved by the company but instead the supervisor was very nasty and unprofessional. I had to take time off from work and stay with my mom because they did not want to cover the job with regular home attendant. No Heart! read more

My Mother in -law is presently a client at Personal Touch and I can not express how much this has changed her quality of life. Her aide is attentive and she has my mother up an about like never before. They go shopping , to the senior center, doctors office and she even has my mother in-law doing some gardening again. The Staff did a great job finding a good aide that really has made a difference. Lauren, you're the best!!!! read more