updated review My entire family still sees Dr. Frohm and…read morewouldn't trust our eye care anywhere else. Shala has also been so helpful when we've had emergencies with frames and getting us in for regular appointments. We are so lucky to have found them!

Both Dr. Frohm and Shala were great. Second time visitor. No problem booking an appointment online…read more Nice offices, convenient to me. Dr. Frohm gave me a thorough exam using sophisticated (I think) equipment, and clearly explained what the exam said, and what my options were. Then, Shala took me through all the frames. I trust them, and would recommend them to my friends.

The whole staff is incredibly kind and helpful…read more Dr Warciak is amazing: knowledgeable & informative, plus genuinely patient and kind -- everything you could possibly hope for in any kind of dr visit. Definitely recommending to friends & fam.

Best optometry experience I've ever had! Every single person exuded a great blend of friendly +…read morerelaxed + competent. The "what's better, A or B?" test which has been stressful at other places was easy here. I got more useful info about my eyes than anywhere else. Highly professional, informative and enjoyable!

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.

Wow! I feel like I'm getting a concierge level of care from Dr. Faye and Shwin. Had my first visit…read morewith them and it was the most thorough exam I've ever received. They're so friendly, personable and Winnie the dog just adds to the experience. They've got a unique, curated selection of eye wear and I was able to find new frames. I appreciate their attention to detail and the teaching provided. I learned a lot and also that my prescription was off before. They provide ample time with you and I didn't feel rushed, unlike at other offices. I've frequented several other optometry offices in the North Shore and this is the best by far! The office is also beautifully designed, feels warm and inviting. They're passionate about caring for patients and also do a lot of volunteer work. I want to find reasons to go back and chat with Dr. Faye and Shwin again.

Amazing local business and Dr Faye and Shwin have the best customer service and are so…read moreknowledgeable regarding our very precious eyes! I have two blind neighbors so the eyes are something I think about daily Thank you both for the great care my husband and I received today~

Very helpful and efficient. Well organized office, super competent optometrist (my new glasses…read moreare great) and Dr Goldstick is both kind and competent. Highly recommended for care and ease of booking.

This is a review of the office management and not Dr. Goldsrick. Dr. Goldstick completed 2 cataract…read moreremoval surgeries as expected and is a successful surgeon. Goldstick's office manager contacted us 3 times to tell us to write a check or pay cash for procedures BCBS had paid for- months ago paid for. The office manager's demand was so suspect that me and my husband double checked to see if this was a scam, and it was the sketch office manager demanding 10k for procedures that were paid for by BCBS and what ever small co-pay we paid. A shame a good surgeon has an office like this.

They won't tell you when your contacts get delivered. You just gotta wait! The least they could do…read moreis give a date! Update: They said it was in transit and would be delivered this past Saturday, they were not. Now they say they are going to be SHIPPED tomorrow. How do you go from telling me they shipped to telling me they didn't? Who runs the communication over there? I would just like an honest up front answer instead of this delay delay delay until it comes in. This is my second straight issue with this contact. Last time it took 3 months to get and apparantely your company forgot to even order them initially! So many delays and poor communication. Would it kill ya to at least send a text or email saying you've received my order? Never got that either even though you said I'd have it.

Simply the best Optometrist office I've ever been to!!! Experienced doctors and staff in a BRAND…read moreNEW facility located in downtown Northbrook. Everything is super new and clean, with the new facility offering twice as many frames and items as the old place. They even fixed the ramps in the parking lot for easier accessibility!!!!

I saw the one star reviews... and feel I need to do what I can to wipe out what that unfortunate…read morefeedback is doing to the IFEC's rating. First of all, I have been a patient of doctor Szewczyk for many years and have to admit that the quality of care is just outstanding. Doctor Szewczyk is never rushed and takes a holistic care of her patients. Few times, thank to her detailed tests (and advanced technology she is using), doctor identified several health issues that were outside of her area of expertise and I will always be thankful for that. I feel good that every time I have my annual check-up I see some new & best in class technology that is being used to examine my eyes condition and health - this means to me that I am at the right place since the care is evolving and I want my doctors to follow new technologies/research/innovations. Lastly, I only purchased two pairs of frames (in 8 years) and they last forever! I am still using both to work and continue to receive many compliments (the person that works at IFEC spent hours to help me find perfect frames, was patient and never rushed me, even recommended I come back in few weeks to get the perfect style and I got it!... so I don't have a need to change frames for a "better model"). Doctor is a genuine, kind, experienced professional and has a great reputation. Frankly, I never pay attention to the receptionist since my focus is always on the doctor expertise, but they always been very patient-focused, nice, friendly and I never experienced what others in reviews listed below. I work downtown so on many occasions I had to see other doctors for immediate care and when it happens I am always checking if IFEC didn't expand their location to downtown area (I wish, since i never get the same level of quality and care from other doctors/places around my office). Doctor's focus has been always on quality of care and best outcome for her patients. I never felt pushed to spend money at the clinic - actually I am saving my money (by being doctor Szewczyk patient I am getting a significant discount for LASIK procedure at Kraff institute - I was so positively surprised, thank you doctor for recommending this procedure/place to me!!) So happy and already counting days to my surgery!

5 Stars! I can't say enough great things about Ideal Family…read moreEye Care and Dr. Sylwia Szewczyk! I've received so many compliments on my eyeglasses--they're not only stylish but also perfectly fitted for my vision needs. What truly sets this place apart is Dr. Szewczyk's holistic approach and genuine engagement with her patients. You can feel her care and passion from the moment you walk in. She takes the time to listen and personalize each experience, which makes all the difference. I'm so grateful to have found this gem in Chicago. Highly recommend to anyone looking for high-quality, thoughtful eye care!

The optometrists are good and it is a great place to get examinations . Reasonable prices and…read moreaccurate corrective prescriptions. It is a great place

Three of my children needed eye exams for school. They were super easy to set appointments and…read moreaccommodating to our schedule. The doctor was knowledgeable friendly and thorough. Best of all exam was very affordable comparable to other places.