Superior Optical is the GO TO place for glasses. Phillip has helped our family with glasses for…read moreyears. He knows our style, picks out the perfect frames every time and fixes them whenever we have a problem. Phillip went out of his way to coordinate getting the glasses to the store when my visually impaired son could not drive there when we were out of town. Will never shop for glasses anywhere else. Win win win!!

superior optical is awful. They will never take ownership. If something goes wrong. They will blame…read morethe Doctor Who prescribed the prescription. they don't know how to mount silhouette frames. Silhouette are very expensive and if it goes wrong, you have no recourse so don't shop from this place.

They won't tell you when your contacts get delivered. You just gotta wait! The least they could do…read moreis give a date! Update: They said it was in transit and would be delivered this past Saturday, they were not. Now they say they are going to be SHIPPED tomorrow. How do you go from telling me they shipped to telling me they didn't? Who runs the communication over there? I would just like an honest up front answer instead of this delay delay delay until it comes in. This is my second straight issue with this contact. Last time it took 3 months to get and apparantely your company forgot to even order them initially! So many delays and poor communication. Would it kill ya to at least send a text or email saying you've received my order? Never got that either even though you said I'd have it.

Simply the best Optometrist office I've ever been to!!! Experienced doctors and staff in a BRAND…read moreNEW facility located in downtown Northbrook. Everything is super new and clean, with the new facility offering twice as many frames and items as the old place. They even fixed the ramps in the parking lot for easier accessibility!!!!

The first pair of glasses I bought a couple months ago from Zeifert didn't fit properly. The…read moreoptometrists at Zeifert tried several times to get my glasses to fit. After multpile attempts to adjust my glasses and they still didn't fit, the optomet told me they needed to order me a brand new frame. How's that for a company that stands behind their products! I highly recommend Zeifert for your glasses and contacts.

Zeifert has been at the Renaissance place for several years and I have always admired them from the…read moreoutside. The storefront looks lovely and inviting. We finally had an opportunity to visit Zeifert when my husband decided to get a new pair of glasses. There was no need for an eye exam so we only experienced the store portion. It is as lovely inside as outside. Clean and organized. The bad: The initial portion of our experience was awkward - it took them a moment to start talking to us and then they were very focused on getting all the details of my hubby's insurance. The lady who was dealing with us kept asking her co-worker if she found the insurance info yet, if she can confirm it, is it there, does he have insurance, do you have it, did you find it...? I am really not sure why was this so important as the insurance only covered small percentage of the glasses cost, we still had to pay most of the total price. The good: Once she confirmed the insurance details, her demeanor changed, she smiled and started helping us choosing the frames. From then on, our experience was great. They have a nice selection and it took us a while to settle on the winner. They even had his prescription strength in stock so we were able to have the complete glasses at home that evening. Prices: It is hard to judge if the prices here are much higher than at any other eye glasses store, however based on the location I would say yes. Definitely not a bargain place :) Overall: If price is not a deciding factor, I would recommend Zeifert for your eyeglasses needs. Hopefully they will learn to provide good customer service from the very beginning, regardless of your insurance ;)

Everyone was wonderful. From Mary at the front desk, Alec and Dr. Tran doing the eye exam and Dena…read moreordering my contacts and checking out, the entire process was thorough and seamless.

Someone did contact me and told me that Dr.Eiden had retired about a year ago! Thank goodness,…read more Dr. Allen is no longer there either. "Angie" also asked me to change my rating, but I can't. The lab is the worse, too. Besides breaking every one my old pairs, this lab would take forever (weeks and sometimes months) to send my glasses back to me. My current optical departments sends them back in two weeks!

Staff are friendly and engaging. I do not recommend getting any upgrades on the lenses. The ones…read moreI got were not beneficial and certainly not worth the cost.

Heard great things about the store, and its new owner Michael, so I had to stop in. The selection…read moreof frames was so great. Very current and updated. I met Michael who was wonderful. He has a great eye and helped me pick glasses I loved. The prices on prescription lenses were fair and even offer a one year warranty on scratches, no questions asked. I'll definitely be back soon because there were several other pairs I really liked too. Can't wait to spread the word to family and friends!

Been using Shawn for years. Experienced, knowledgeable, friendly, and priced right. Moved out of…read morestate, and still come back whenever I need glasses. Won't use anyone else.

I've been a customer here since 2003, so this review is long overdue…read more I stopped by yesterday 8/1/2023. One of the tiny screws on the side of my glasses came loose and fell out, and Miguel fixed it right away. I purchased these frames here back in 2020, every time I have been here for new glasses they have a great selection of frames, and everyone here has always been very nice, kind, and professional. The true definition of a five-star experience.

I came to Doyle after having been given the run-around by Sunglasses Hut (where I purchased my…read moreboyfriend's Ray Bans) and Luxottica corporate. Neither were able to repair a broken temple screw. I walked into Doyle without an appointment and although 4 people stood ahead of me in line, Sean quickly served his customers with satisfaction. I explained I hadn't purchased the glasses at Doyle and that did not matter to him. He fixed them in just a few minutes and thanked me for coming in. No charge. I don't have a need for prescription glasses, but I will purchase all of my future sunglasses from Doyle and highly recommend others to patronize the store.

Living in Arizona now, won't go anywhere else. Broke my 10 year old glasses, Mailed them to Scott,…read moreand Scott replaced the frame at much less than I expected! And turned them around fast. 1 week from when I mailed, had them back and wearing them. He is great!!

My last exam and order was at a national chain, so I figured I'd support local businesses and…read moresplurge to get a pair I really liked. Got an exam and ordered a pair 02/21. Was told it would be a few days and they may arrive by the end of the week. Didn't hear back the next week, didn't hear back the following week. After calling, I was told my order would be ready 03/07. Picked up my glasses and as soon as I got them home and cleaned, I realized there was a pinpoint dot in the coating on one lens. Came back to drop them off to be repaired on 03/09. Was told they'd be repaired in a few days. Called 03/16 and was told they'd call me back. Called 03/17 after not hearing from them and was told that "maybe they'd be ready by the end of the week". I did everything right. I went to a local business, I spent almost $500, I called every step of the way to remind them. I got FAR better service at a chain and it was free. Last time I ordered glasses I spent nothing out of pocket and they arrived in a week and a half. It's been almost a month, I paid $500, and I still don't have my glasses. And no one who works here returns phonecalls. Don't patronize this shop. The service is worse than a chain and in the four times I've had to visit the store, no one has been in it. Small wonder.

This is the worst practice I've been to and I've had glasses or contacts for 25 years and many…read moreoptometrists. The first thing the optometrist says to me, even before asking my name, looking at my file, or doing an exam is if I want to try daily contacts. This is not based on anything medical. He says they're much better and they only cost 30% more than monthly which I currently use. Well he can't do simple math because I found out later that they are actually 300% more- even with rebates and insurance. The lenses on the equipment are dirty and cloudy which makes the eye exam harder to do. They ask me if I want to try daily's. I said sure why not I'll try them. And they will not give me a prescription until I try them. Well it's nice but not enough for me to pay over $800 a year for contacts. I request a written prescription so I can buy my regular contacts online where it is half the price. They send over a prescription for a specific brand of daily contacts. I say no I want monthly. They say they can't give me a prescription for monthlies unless I try them. What?! They never told me this when giving me the sample. I didn't know I was committing to getting daily contacts when they handed me 5 days worth of lenses. They insist and say other optometrists don't care as much about their customers which is BULLSHIT. So I have to go in AGAIN and get the sample. After a few weeks, I request a prescription for monthlies. They send me the daily prescription again!! So I ask them again- please send me a monthly prescription. They do send one but it is again BRAND SPECIFIC to B&L. I didn't realize that until I tried to order myself new contacts online and it was denied. Because I tried to buy a different brand of monthly contacts that I prefer and know very well after using contacts for over 20 years. So how many calls and visits does it take to get the single prescription I need? With all of my previous optometrists- it was one simple email after my eye exam. None of them have tried to sell me super expensive, brand specific daily contacts. BEWARE OF THIS UNETHICAL AND INCOMPETENT PRACTICE.