The whole staff is incredibly kind and helpful…read more Dr Warciak is amazing: knowledgeable & informative, plus genuinely patient and kind -- everything you could possibly hope for in any kind of dr visit. Definitely recommending to friends & fam.

Best optometry experience I've ever had! Every single person exuded a great blend of friendly +…read morerelaxed + competent. The "what's better, A or B?" test which has been stressful at other places was easy here. I got more useful info about my eyes than anywhere else. Highly professional, informative and enjoyable!

I can't recommend Pat and Tammy here. They are kind, experienced, and caring. You'll receive…read moreexcellent service from people that really know what they're doing. A very good local gem of an eye clinic that I highly recommend you check out.

Individualized, excellent care from an independent provider rather than a chain. I have a…read morechallenging refraction, and the lenses I got from New Vision are the best I've had in years. I'm thrilled to be able to see well again, and I felt listened to and cared for throughout the process. Highly recommend.

The doctorand team are so helpful and the selection is fantastic! They have Tom Ford, Maui Jim and…read morelots of designer frames

Have always had a positive experience coming here. Freddy is fun, personable and knowledgeable. She…read moreadjusted my frames perfectly. Definitely recommend taking a look at this place!

Costa, the owner is always very cordial and welcoming. They're always willing to assist you.read more

I live in Skokie and used to go down the street but the owner changed and I had a horrible…read moreexperience with progressive lenses and they never got them right and the eye doctor was rude to me about it. So when this place was recommended to me, I was skeptical. Fancy pants Kenilworth? Would they be short with me too? Would I actually be able to see things with my glasses on?!?! This place and everyone there is a gem! They took me early, were thorough, helpful and experts. And guess what? They got the glasses right on the first try!!! It is a miracle!!!

If I could give 0 stars, I would. I have been going to Custom Eyes in Roscoe Village since 2009…read moreand downtown since 2010 and have had absolutely phenomenal experiences at both locations. The staff were lovely, the service wonderful, and the glasses beautiful. When I moved to Wilmette, I found this was the closest location to my new home, and I will never go back after what I experienced. My husband went first, and told me the staff were obnoxious and aggressive about selling glasses, which was the opposite of our experiences over the last 15+years at the other locations. I went to see for myself, and completely agree. The woman was rude, pushy, and judgmental. When I told her I wanted a second pair and therefore did not want to spend a lot, she got very nasty and rude, and bristled at my decision. When I came to pick up my glasses, she completely ignored me, turning her attention to shoppers and those waiting to see the doctor who obviously did not need to be helped. Her behavior was classless and rude, and she cheapened the experience when clearly this establishment has beautiful items and is part of a lovely larger chain. Evanston, you can learn a lot from the Southport, Roscoe, and LaSalle locations - they have it together! Your nastiness and judgement have no place in such a sweet neighborhood. Please treat customers kindly and respectfully and reserve your judgement for your own purchases.

Oh how I love CustomEyes. When my off-the-shelf readers went to 3.5 and my long distance was no…read morelonger perfect, it was time for progressives. I stopped in at lots of shops and after a visit to CustomEyes I never looked back. The eye business there is personal -- it's about expertise, customer service, and looking good. I cannot believe how many compliments I continue to get on the glasses I've bought at CustomEyes. Manager Laura is wonderful and her staff is a warm and caring bunch. Patient, too! After my first time, everyone in the shop knew my preferences. They are each expert at finding the glasses not that simply look good but that look great. I never stop in without an offer to clean my glasses or check the fit. It's a pleasure to do business there.

I just had probably my 6th straight annual visit with Dr. Frohm at Northfield Vision Center and I…read morecan't speak highly enough of him and this practice. Its very easy to make appointments and communicate with the office and the staff is great. Dr. Frohm uses all of the modern technology to make sure you are getting a great exam - not just checking your vision but really the health of your eyes. But the best thing is that he has incredible 'bedside manner'. He explains everything he is testing and why its important and ultimately he treats decisions around your vision correction as a partnership. He advises me on how to balance my distance and reading options and walks through how different lenses might affect me. He's also never looking to 'sell' anything - he listens to the patient and simply makes recommendations. Plus, he's just a really nice person who has ties back to the area/community.

updated review My entire family still sees Dr. Frohm and…read morewouldn't trust our eye care anywhere else. Shala has also been so helpful when we've had emergencies with frames and getting us in for regular appointments. We are so lucky to have found them!

Super helpful and nice in replacing a frame! It was kind of…read morebusy when we came in but service moved quickly! Highly recommend to anyone!

All I can say is this WP is the worst experience I've had. I've finally decided after the third…read moreconsecutive year at this location, I'm done. I won't provide the, Optometrist's name. However, she isn't friendly nor does her demeanor scream "I'm eager to help you today". I refuse to use my ethnicity but, yeah uhh something isn't genuine. Moreover, my eyeglasses and contacts are useless. I've since paid out of pocket to LensCrafters in which the service was welcoming, professional and I can finally see!

My Eye Dr has served my wife and daughter for several years, but I have used a different eye…read moredoctor. Because its store was convenient, however, I stopped by to have some frames repaired. The frames had been broken in several places and took some time to repair, but they were back to new condition. When I sought to pay for the , I was told there was no charge. What a wonderful shock! It is a real thrill to have such a customer-friendly business in the neighborhood. P.S. my wife and daughter have always spoken well of My Eye Dr, and now I know why. Five Stars!!!!

Your website says you accept all insurance. Just to be on the safe side, I called and asked if they…read moreaccepted my insurance and they confirmed that they did. "Yes! We accept all insurance!" For my convenience since I had another appointment in Evanston that day, I visited the office to pick out new frames. I was greeted and was told that someone would be with me. There were several stations where some customers were being helped and some employees had no customers. I walked around the lobby to start looking at frames. Sat down for a few minutes and got back up and continued to shop the frames in the store until finally one employee that was sitting there with no customers asked if I needed help. REALLY?! I explained why I was there and she asked if I had insurance and I told her yes. She asked what kind. I told her. Then proceeds to tell me that they DO NOT accept my insurance there. I told explained that I was told by one of her colleagues that they did. She told me maybe I should go downtown. So...poor customer service, bad employee training, uninformed employees. All just bad and a total waste of my time. DO BETTER!

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.