I needed a last-minute home inspection for a home purchase, and The Bug Man came through right…read moreaway. They sent Jamie Rodgers out first thing the next morning. He was professional, personable, and incredibly thorough. My agent was so impressed he even asked for Jamie's business card. I have a serious phobia of bugs and rodents, but Jamie put my mind completely at ease. I couldn't have asked for a better experience. The Bug Man should be proud to have an employee like Jamie representing their company.

I requested an estimate and was told that it was a one time cost to have them come out but if bugs…read moreremained they would come back but we would have to pay again

I've used Renegade for the past 6 years. Always had prompt, excellent service. I highly recommend!read more

Moved into a house that unfortunately was infested with fleas. Called Renegade to come out. Tim…read moresprayed the house or so he said he did. Did not do anything. Actually I felt the fleas became worse. I started saving ones that I found and put them in a bowl of soapy water. Called Tim to come back out because he claimed it could take more than one service. He stated he would spray again but didn't want to use "the expensive spray". Still did not get rid of the fleas. I don't feel I should have had to pay for a service that did absolutely nothing. Jordin the secretary kept calling and harassing me for payment. Very rude customer service when Tim "guarantees his service will take care of the problem". Don't use them! You will waste your money.

Staff scheduled and no showed four times. It took contacts with better business bureau to attempt…read moreTo get the work completed. This has gone on for months, we had to pay as they turned the claim over to collections and the work still isn't completed. Very frustrating as now they won't even return calls to complete the work. No one seems to be responsible and managers never return calls. I would give them Less than a one star.

If I could give them 0 stars i would. They took my money, thousands of dollars for a home exclusion…read moreservice ans then did almost nothing. They patched up some siding and set a trap and never came back. They never baited the trap or caught anything. I tried to call over and over but they never showed. Absolutely useless. I now have a trap that has sat empty for a year.

WARNING - DO YOUR RESEARCH BEFORE HIRING CRITTER CONTROL…read more We had an extremely disappointing experience with a critter control company and I would NOT recommend them. We hired them for a woodpecker and raccoon issue at our home. The service was: - Very poor communication - Significant delays despite repeated follow-ups After signing a contract and paying a substantial amount, it took over a week just to install a few repellents over a wide area . Scheduling was unreliable--appointments were promised but repeatedly missed. Phone calls followed by empty promises but no delivery. This week alone: * Told they'd come Monday didn't show * Called Tuesday promised Wednesday/Thursday * Today is Friday still no show Meanwhile, the problem has worsened, and we now have more damage than when we started. What's most frustrating: we suggested solutions (like reflective streamers that had worked before), but they dismissed them. When you pay $$$ prices, you expect professionalism, communication, and results. We received none. If you're dealing with wildlife issues, please look into other companies and read reviews carefully before committing.

They do an amazing service, they provided a sustainable solution and warranted all the work, the…read morerepairs aren't noticeable, definitely worth each dollar!!!

I wanted to give a zero. I need there services for bed big infestation. Got told not in the…read moreservice area even though we are within 30 miles or so of the Toledo/Sylvania office. All the companies that use heat to treat this problem are in larger municipalities. So what we are suppose to just live with the issue. Their rep that called me back is the one that told me he wouldn't take on this job. It's a 25 minute drive or so. Very disappointed.

They won't call customers when you request on line. Probably should not have a website if they are…read morenot going to attend to it .