The ropes course at this location is the smallest of the 3 that can be found in the company's…read morestores, though it's still fun to do when the weather outside isn't great (alongside the rest of the mall of course).

My wife and I visited Jordan's Furniture yesterday to shop for a spare bedroom set and two…read moremattresses with box springs. When we arrived, we were greeted by an employee who initially seemed interested in helping us. As we walked through the bedroom showrooms, we didn't immediately see what we were looking for, and the employee began trailing behind us with noticeably less engagement. Before long, she was on her phone and no longer paying attention. When I turned to ask her a question, she had disappeared entirely. We continued on our own and eventually found a set that might have worked for us, but there was no one available to assist. At that point, we decided to leave and return to one of the other furniture stores in the area. As we were walking out, we saw the same employee enthusiastically greeting another couple, while completely ignoring us. The lack of attention and follow‑through cost Jordan's a very significant sale, and unfortunately the experience was poor enough that we won't be returning. On the other hand, our experience at Furniture Superstore was the complete opposite, attentive, helpful, and professional. We purchased everything we needed there.

I was moving into a new apartment and needed a queen bed, two twin beds, mattresses, and a sofa…read more Shopped around a little and ended up at Bob's, where I had shopped for furniture previously. My experience has ended up being complicated and frustrating but there have been some bright spots. First, I stopped in and walked the store looking for some options. I picked a bed I really liked and spoke with an associate (Wendy) and a manager (Jay) who walked me through the process of ordering the bed and choosing a mattress. Unfortunately the bed was a few weeks delayed so only the mattress could be delivered on the Monday I'd be moving into my new place. I came back in with my kids so they could check out the twin beds and sofas and we could figure out what will work for them. The staff clearly figured out what we were doing and gave us space (other times various associates have approached me to try to start selling me shit, which I do not like - I prefer to browse and find someone when I am ready). Another day I returned and talked to another manager (Tyler) as I already knew what I wanted to get. He thankfully skipped the sales pitches and organized my order quickly. However he also said something odd - that they do not deliver on Mondays. So I was confused about when my mattress was actually coming. Then I got a phone call from the store asking if I wanted to move up my deliveries so they could be Tuesday (the day after my move). I said great! However, then they also said that the queen size bed I'd ordered was MONTHS away as opposed to weeks. I asked about the bed I remembered being my second choice, they said that one's unavailable too (why they have floor models that aren't available baffles me). They helped me select a similar bed over the phone though. Delivery day comes, the workers come and are very efficient and studious and there are a few communication issues as they didn't speak English well, but the big thing is that they couldn't fit my sofa in the elevator. I called customer service which gave me no options that could help me resolve the issue, and then called the store, and then went to the store in person to choose a different couch. Went right to Tyler and he and another manager (Skylar? Skyler?) worked to replace the item on my order. Later in the day I had second thoughts about my choice and went back to the store and chose a different couch, again thanks to Tyler. Were I to do this again, I'd have declined the fuckin goof proof nonsense, and opted for an outlet mattress instead of the bob-o-pedic one. Unfortunately it really depends on what associate/manager you talk to - some will sell you a bill of goods and others will actually help you.

TERRIBLE customer service!!! Buyer BEWARE! HORRIFIC EXPERIENCE!!!…read moreBought several items at our visit in 10/'25 & talked into the cc "since no fees if paid in full in one year". ALL info was incorrect!!! From the billing & shipping address to items ordered. Dining chairs had stains & were told the complete set would have to be returned by a very rude cs rep, rather than just exchanging the stained ones. Still waiting for items in January which were promised to be delivered with the others - contacted at least 5-6 times and given incorrect info again, over & over!!! Still have not rec'd 2 items in 1/26. This was a complete NIGHTMARE!!!!! Scarborough ME

Terrible! We found a couch that was the right design, but too light of a color. We purchased it…read morebecause we were told that with the cleaning plan it would never be a problem. We called as soon as we had a stain, but they could not come for a month by the time that they came they refused to fix it due to accumulation. We never would've purchased this couch if this was explicitly made clear to us. We will never be purchasing from them again and recommend that you do not do so either.

I won't complain about buying the chair as I simply called and told them what I wanted. I already…read morehave one chair and wanted another. Selling me a chair wasn't the problem. They were happy to take my money, as I would be too! However delivery was another story. The delivery guys barely spoke English and wouldn't move the chair that we needed moved in order to put the new chair in. It's a very very large and heavy chair. We are old and can't do it. Now, here we sit in our 11x 11 tv room with a big chair in the center of the small room. I call to complain and get the "well they are within their rights not to help". Basically they didn't care. They could have at least pretended to be outraged that the guys wouldn't help a couple of old people. Where has customer service gone in our society? Customer Service workers don't even care enough to pretend to care ‍‍

Wait til you hear this story. Bought the mattress "top of their line model" little over 2 years…read moreago. Called "Sam" who we purchased the mattress from in Portland to tell him the edges had failed and there was a big hump in the middle. Sam never called back ( waited a month) called again ! Finally sales manager Catherine called today, said they would take the mattress back and "fix it"! #1 my husband is very ill and facing surgery in the near future and really would not be comfortable in the guest room #2 they take your mattress and fix it? What are you supposed to do whilst they are fixing it? #3 what do you get when you fix a piece of crap? A fixed piece of crap? #3 asked to speak to Catherine's supervisor, she tells me the only person she answers to is the owner Mr. Samaras, and he's not in for a few days. I already went to a REPUTABLE mattress store and bought a purple mattress. All I want is Portland Mattress Makers to come and get their product and be honest and at least give me a portion of my money back... ie mattress guaranteed for ten years... give me back eight years back! SO MUCH FOR SUPPORTING LOCAL BUSINESS!!!! Let's see if Mr Samaras calls me back!!!!!

The only place to go for a mattress. Knowledgeable no pressure staff, clear concise info on the…read moredifferent mattresses Courteous delivery staff, even brought me a gift when delivered. Shout out to Sam in Portland, pleasure to deal with.

Suggest not using LP appliance out of westbrook…read more.. I go in Monday. Pick out the dishwasher and he says they will come out Wednesday to install. he says they will give me a call. Come wednesday, I wait til about 11 am (after they open at 9) today and call. He says yup we've got you on the schedule for sometime this afternoon. I wait and call back at 3:15pm (because they close at 4) and say hey I'm just checking on that install since I know you close at 4. He says "did you call mark?" I'm like I wasn't given marks info. I haven't heard anything since I called this morning. He said "he will leave a note. Mark should be back around 4/4:30." i vocalize that i stayed home specifically today because i was told the install would be today and am gone thursday, friday and all next week. I call back 3:55 to get marks number and of course go to voice-mail. "Closed for the day". I'll just go somewhere else at this point. I then get a voice-mail the next morning from Ryan "The is Ryan from LP appliance, give me a call when you get the chance. I'm sorry about yesterday but it sounds like you'll be happy to go someplace else. I saw your little display on Facebook (meaning my factual review of this experience) on Facebook. Give me a call. ​" I don't know about you but the passive aggressiveness is seeping out of that voice-mail and I think I will do business elsewhere

Awful. People don't want to work anymore, only it is the boomers who whine about online businesses…read morebeating them, only they are sending the business to Amazon on a silver platter. I stopped by to inquire about having a reversing valve in my Whynter heat pump (portable ac unit with heat) and as I had already done the troubleshooting and identified that the reversing valve is the problem and this unit uses the same universal reversing valve found in many hvac units. I found the exact part on Amazon for $12.95. They said they don't know if they can source the part. Really? I just finished telling you boomers that I already identified the part and it is a fairly universal part. I was perfectly willing to pay a few hundred for the part to be replaced as I no longer have torches for brazing nor AC gauges to charge it properly. Good grief. Stop complaining about Amazon if you are turning away business, especially where you have an engineer who already identified not only what is wrong, but that this particular model doesn't even use a universal part. If I had the torches, goggles, a vacuum pump, and the gauges, I would repair it myself. Why are you turning away what would have been an extremely easy job and a quick couple hundred bucks in pure profit? What the heck is wrong with brick and mortars today? Y'all don't want to work anymore.

#ThankYouThursday: This is a little digital thank you note to Luke (note to a future reader of this…read morereview: he's mostly located in NH and will probably move on in a year or two when he finishes his degree in business so I'm sorry that you won't get to work with him, because he was *the best*). We came in on a Monday night and had SUCH a pleasant experience working with him to find a new mattress! He was patient, he was engaging, he listened to our concerns and was thoughtful about our budget, he was funny and fun to be around -- he was human. Sometimes working with sales people feels either really icky or really robotic, but this felt like connecting with an old pal (... over beds). We got a great bed at an exceptional deal because they were having some amazing sale where all queens were being sold at the twin prices. We also bought two fancy pillows (which have cooling technology on one side of the pillow!). The store was super clean, it was straightforward to navigate, parking was no problem. Our delivery fee/bed set-up/removal of the old mattress (all of which was *key* for us since we currently live in a tiny flat in the middle of Portland) was QUICK and way cheaper than we were expecting. Two gentleman showed up at 9am on Wednesday morning (two days after our purchase) and were out maybe twenty minutes later; there were no dings or nicks on any of our walls (again: TINY flat, very weirdly shaped), everything was cleaned up too (all the plastic and cardboard, etc.) Absolutely would recommend! (But track down Luke.)

Honestly, I got such a hard sell from the moment I walked through the door, I decided not to work…read morewith Mattress Firm at all. My husband and I had been looking for a mattress for a few months, and had been doing research. We had what we wanted narrowed down, and were now looking for the best deal. I went into the Mattress Firm to see what they had. I was greeted immediately and I let the salesman know that I just wanted to know what brands they sold and whether they sold platform beds. He asked me what type of mattress I was looking for, and I said firm, since I have back problems, and I find that a firm mattress is more comfortable. The salesman proceeded to tell me that a firm mattress wasn't necessary to help my back, that we were meant to sleep on our backs, and only an adjustable bed would help me sleep. Ummm I'm old enough (at least twice the age of this salesman) to know how to sleep. I told him that he had already answered my questions, that I was on my way somewhere and thanked him. He literally begged me ("PLEASE, just do it for me, so I can show you how your sleep can be improved") to lie down on one of the beds, and began raising the head and feet, asking me - "now, isn't that comfortable??!" I had had enough and rolled myself out of the bed and tried making my way out the door as he continued to try to sell me a bed. I felt insulted, and that my time was being wasted by someone who simply wanted a commission on a higher priced item rather than providing the customer service I was seeking. One of the most uncomfortable shopping experiences of my life. We bought a mattress at Bedderrest.

On June 10th when our fridge died we went right to Agrens, our go to store. We were floored to find…read moreout that a delivery of, in stock, fridge wouldn't be until JULY 8th. We went to a competitor and a new fridge the next day, they even offered a loaner. Thank you LP APPLIANCE

Service before the sale is fine. Afterwards is non existent. I bought a washer during a "sale" for…read more$460. 2 years later I was informed $299 for a service call many weeks out. When I asked for parts department that had been d/c'd. I was told use Marcones and given their number. Part received didn't work. Return refused because it had been installed (no verbal of written indication on the receipt) . Went to big box . New washer comparable in price and quality. Bought $129 5 year warranty and some piece of mind.

I am very pleased with the entire process with The Furniture Gallery. When I went into the store, I…read morewas just starting the process of buying a new mattress and figured I'd be visiting at least several more stores. The highly experienced and knowledgeable sales person asked lots of questions and helped me try out many options. There was an abundant selection of models of mattresses. It wasn't all about trying to up-sell me to a higher price, it was all about my comfort at different price points. There was no reason to search elsewhere. The delivery was on time as quoted, well communicated, and by highly professional and courteous staff. Next time I need something new for furniture, I will go first to The Furniture Gallery and expect to be completely satisfied.

We needed a mattress for our second guest room. It's barely used and so I was looking for a super…read moreaffordable option. Service was great/helpful. Delivery was available the nest day (grrr to the $50 delivery fee but I guess it's waived if you buy a decently priced mattress ;)