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    Pestico Pest Control

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    Pest preventative services

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    2 years ago

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    Pest Solutions of North Texas

    Pest Solutions of North Texas

    4.7
    (39 reviews)

    I'm not very familiar with how pest control normally works, but I wasn't particularly impressed…read morewith our service (please enlighten me if what we saw was the norm). We'd been having a problem with mud daubers coming into our house, so I requested them come and see if they can find where they're potentially coming from. Our technician (I think his name was Trey, I'm horrible with names) came in, sprayed the basewall of the house, and didn't really say much about the issue. Afterwards he worked on the outside of the house, but I can at the very least tell that he missed a nest that I specifically told him about, and left without saying a word. (again, was expecting him to come in and give the run down of what he did / found, contacted cs and they left a note for the next technician to do this before leaving) We'll see if the issue still persists and probably call for a follow up if it does. At the very least customer service is quick and helpful with their response, and I'll update this review if the problem does not persist *update: They responded to our review with a follow up regarding the services provided. I received a call from Mike explaining what happened, and got a lesson in pests which was nice because googling was not as helpful as it could be. Trey came back and this time was more thorough with explaining to us what was going on, so pretty much my complaints were addressed.

    Customer Service Review Please choose another provide with…read morebetter customer service I am extremely disappointed with my experience with Pest Solutions and their customer service. From the very first day of service, I received conflicting information from the technician and the owner regarding their payment policy. One told me I could make payments as needed, while the other told me I was required to be on autopay. That should have been my first red flag. I eventually moved out of the home and contacted Pest Solutions about transferring my service. I was told they no longer serviced the area where I moved and that I could cancel my service. I specifically advised them back in May that I wanted to cancel because I no longer lived at the property and they did not service my new area. Now, months later, I received a call about scheduling service for the old property. I immediately contacted them and explained that I had already cancelled my service and no longer lived there. I was apologized to and told it would be taken care of. I was also again told that they do not service my new area. Then, without anyone discussing it with me or getting my authorization, I received an email stating, "Thank you for your payment." I was never informed that I would be charged, and I certainly never agreed to a payment being processed. I called back and asked to speak with a manager, but of course, no manager was available. I was again given an apology and told that because I no longer have service, I would still be charged. What is most frustrating is the complete lack of effort to make this situation right. I cancelled months ago, I no longer live at the property, and their own service area does not include where I currently live. Yet somehow I am still being charged. Unfortunately, the repeated miscommunication, conflicting information, lack of accountability, and poor customer service have completely changed my opinion of this company. An apology means very little when there is no effort to actually resolve the problem or take responsibility for what happened.

    Pestico Pest Control - pest_control - Updated August 2026

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