My dog has been coming here since he was a puppy. He loves this place & gets excited every time we…read morepull up. The employees here truly care about each and every fur baby. The day camp here is better than any other I've found in the DFW area. I've also boarded him here and he loved his stay which say a lot because he gets anxious when I leave him. I cannot recommend this place enough!!

Tried to cancel a resevation ten minutes after making it and they would not refund the deposit. I…read moreliterally called within minutes of booking the stay as we had things change and they would not refund the 100 dollars. I guess 100 dollars is more important then gettinng a new customer.

Absolutely recommend for high quality and trustworthy pet care. She takes care of my pups just like…read moreI would-- maybe even better! Great value and much less stress on my dogs than boarding.

What a find Jennifer was when I needed someone too care for my "small herd" (3 dogs, 1 foster pup,…read more2 cats, birds and my horse trough tank with koi)when I went on vacation! She took great care of all my babies and even made sure none of my plants died from the Texas heat! All the animals responded well to her and she was timely in keeping them in their routine! That was something my prior service lacked. Jennifer was good to keep in touch and detailed in her care notes. I will use her again and easily can recommend her to my neighbors!

We have taken our pups to the Wag Hotel DFW for many years. All of our dogs have done very well…read morethere. The staff is very caring and we always feel very comfortable that our kiddos are safe and well taken care of. The 24/7 availability is a huge plus. There are no negative things about Wag Hotel DFW. Live Laugh Love Hug Your Dog

I stopped by on Saturday, April 25th to tour this facility, as I need boarding for my dog for about…read moretwo weeks while I'm traveling for work and then heading to Europe. I had read great things online and came in genuinely hopeful. That quickly changed. When I arrived with my dog, Buddy, and asked for a tour, the receptionist initially told me I couldn't bring him inside because they didn't have his vaccination records. I explained that I had already created a profile and uploaded everything. She paused, said "Oh," and then changed the reason--now stating I couldn't bring him in because it might "wind up the other dogs." At that point, I didn't argue and put him back in the car with the A/C running, but it was disappointing. A tour should absolutely include seeing how your dog reacts to the environment. Inside, the facility felt dark and quiet, with most of the lights off. Aside from the receptionist, I only saw a cleaning staff member. The tour itself was underwhelming at best. There was no effort to engage--no questions about my dog, no interest in my needs, no explanation of their services or daily routines. It felt more like an obligation than a business that wanted my trust. She showed me the "Ultra Suite," which includes a queen bed, webcam, and TV. Unfortunately, the room looked unkempt--the bed was unmade, the blanket was messy, and it appeared it hadn't been cleaned since the last dog. For $155/night, that's unacceptable. She did apologize, but it didn't inspire confidence. Next was the "Deluxe Suite," which was significantly smaller with a basic dog mattress on the floor. It felt more like a kennel than a "suite." There was only one dog there during my visit, yet the odor in the facility was overwhelming. I couldn't wait to leave. After showing me a few rooms, the tour simply ended--no discussion of availability, no overview of care, no attempt to answer questions or build trust. It was awkward and, frankly, disappointing. I'm very glad I chose to visit in person instead of booking based on the website alone. There is no scenario where I would feel comfortable leaving my dog here.

very defensive and rude to the point of hostility via text when I asked how many dogs she kept at…read moreone time. I thought it was a pretty standard question so as to gauge if our pet would have any one on one time. she sent me back a multiple nasty responses including she was "concerned" that was one of my questions when there were so many other questions I should've asked? why would I ask any further if I find out right away that my dog wouldn't receive individualized care or concern? She didn't want both my husband and I to both come for a meet and greet when I told her he worked until 4. She gave a list of excuses as to why she couldn't give a max number as to how many she kept, which tells me it is surpassing capacity allowed. This overall a very weird, hostile text (her preference as stated on site) interaction This is definitely not someone I'd want a beloved member of my family with no voice to stay with.

From the owner: All doggie guests stay in my large, luxury, very clean home in a upscale community. Doggy guests…read moreare free to run in the house or jump on the furniture as they play with other doggies guests.

Unfortunately don't think I can come back here. I used Wuf grooming services for over three years…read more Unsure what has changed but the past two times my dog was groomed, I have been extremely disappointed with the outcome. His hair is uneven in places. His tail, leg, and ear hair is still just as long as it was before the grooming. Huge waste of money.

We will never bring our dogs back to this facility after what happened to my sister's dog. He was…read moreattacked by another dog that the staff already knew was a little off-- and they still put that dog in a group with larger, energetic dogs. It was completely avoidable and showed a serious lack of judgment. To make things worse, they waited an entire day to take him to the vet and even refused to give him pain medication. If any of us were bitten and in pain, we'd expect immediate care. Why should it be any different for a dog? We have boarded our dogs here for years, but after seeing how this situation was handled -- with zero urgency, care, or professionalism -- we're done. We won't be returning.

She takes excellent care of my high maintenance Bulldogs. My Frenchie is very difficult to manage…read moreand Kelly works very well with her. She is really good at txting updates and photos. I highly recommend her for pet sitting.

Kelly is fantastic! I was nervous about leaving my spoiled kitty in anyone's care (even though in…read moremy own home), but she took the time to discover what he would need and expect. Kelly kept me informed during my trips, and adjusted the feeding/ playing schedule based on "feedback" from Sammy. She even sent me pictures of my shy baby engaging with her! Kelly is professional, and clearly an animal lover. I'm moving soon, and can only hope that I find somebody as caring and trustworthy in my new location. If you're looking for a pet sitter that will treat your furry friend as one of her own, call Kelly! Thanks Kelly, for being so awesome!!!!