I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

The staff is always so friendly and I love their policy of being able to return anything if your…read morepet doesn't like it. It shows that the owner really cares about the well-being of your pet rather than the profits. I love the open treat bins because I let my dog pick out his own treats. I have a 83 pound husky mix, so the bathing stations are super convenient. Although the price has gone up from the self-service over the years. I remembered paying $40 for 5 baths, you pay for 4 tokens and get one free. My partner used up our last one and this time he said he paid $60 for 4 tokens. I asked if there was a deal and the seal was $60 for 3 tokens, with 1 free. The jump in price is pretty crazy, but it saves my pipes from clogging. I'm not sure if it's something they can fix, but once in awhile the pressure from the water spout and the dryer is a bit weak depending on the station and it is not consistent. This happened to me maybe 2-3 times and the staff always allows me to switch stations after I had already inserted my coins. Doesn't always fix the issue, but the pressure can be slightly better on a different one.

I took my dog to day camp and she had a blast. There are webcams so pet parents can check on their…read morefurbabies while at camp. The pet hotel staff were great - super knowledgeable and friendly. All staff seemed to be well trained in how to approach dogs and make even the most skittish/anxious ones feel comforted. The cost is also very affordable. I only wish the camp area/rooms were a bit bigger so the dogs could run around more. Needless to say, we'll be coming back.

Dropped in to this Petsmart when I was visiting HomeGoods next door a few months ago. I came in to…read morepick up a few items for the fur child and got him some treats. This Petsmart is a lot bigger than the one in the City with a pet hotel and grooming area. I haven't used either service here at this location but I like the option. Located on Gellert Blvd, part of the Serramonte mall shops.

Two of our pups were turning 13 and we knew we needed to do something special. We reached out to…read moreCarla and sent her some photos and viola! She was kind, accommodating, and did an amazing job! The pups at the party were not shy about enjoying the cake. Crumbs were licked clean! We signed up for the Valentines Day photo shoot as well and had a great time with our pups. They are typically extremely anxious but it felt like they were more overwhelmed with the amazing smells of the store and wanting to sample everything. We left with a goodie bag of puppy baked goods for later. They have already made a few of them disappear! This is a great place to go for treats, toys, and some top shelf Cakes and other baked goods for your furry children!

First time here because my puppy will be turning 1, so I wanted to get her some treats and cake…read more Got her the cake bundle which includes the beef liver, cake, and toy- $35 bundle. And I also got her the honey maple chicken which was recommended by the staff as one of the best seller. It was a bit pricey, but my puppy love the cake and treats. So I was super happy with that. Definitely will come back to buy different treats and cakes for her.

I took my 9 month shepard here for grooming and Jade did an AMAZING job! She was the sweetest from…read morebeginning to end. Will be coming back here and thank you to her for keeping my pup clean, happy, safe and handsome :) Ace gives 10/10 paws!

About a month ago i had booked a grooming appt with Dublin and 2 hours before my scheduled appt,…read morethey called and said they had to reschedule me for the following week. That did not work for me, so I started checking availability within 50 miles.... San Bruno came up. When I got there Jade greeted us and listened to my dog concerns. She recommended the Soothe & Repair add on and I'm really happy we did it. After an hour I got a call that my dog was ready for pick up. When I got there, she was in a kennel all cleaned up and Jade was jumping around and I could see my dog happily mimicking her. Jade was wonderful and helpful. She seems like she likes her job or just really likes dogs :-). My dogs skin was less irritable and she was not scratching for at least 2 weeks. .....Today, we went to another Petco closer to home and were not pleased at all! We will be making the trip across the bridge from now on.

We boarded our bearded dragon here while we were away for three weeks and could not have been…read morehappier with the experience. The pricing was reasonable, the staff were friendly and helpful, and most importantly, our little dinosaur was well taken care of. We are pretty sure he enjoyed his vacation almost as much as we enjoyed ours. We would definitely use them again in the future!

I swung by to buy timothy hay for the guinea pigs I'm fostering for a local rescue and I was so…read morethrilled to see that The Animal Connection also had rescued guinea pigs (as opposed to guinea pig from a breeder/breeding mill like the ones at Petco/Petsmart). The person working there was very nice and I think they care about animals... but they still buy some animals from breeders/breeding mills to resell them... It's really sad that some pet stores still do this, while so many rescued animals need homes. I hope The Animal Connection with do the right thing by transition to rescue-only and partner with local rescues to help get animals adopted who needs homes, and stop buying/selling any animals from breeders/breeding mills. Please do the right thing! Myself and soooo many other animal guardians really want to support businesses like yours, but not animal exploitation.

Had to come here after yet another display of sheer incompetence at the SF Potrero Hill location…read moreand the difference is STAGGERING. I've never even been offered help at the SF one, but 2 different staff checked in with me on my first visit today within 5 minutes. They also had what I was looking for, what a concept! Definitely recommend.

Love the store. They had lots of birds and fish and even some mice and guinea pigs. They were all…read moreadorable. Went in for some medication for Mrs Meow - was very efficiently helped. Great staff here. Meanwhile I couldn't help but wander and dream of all the great stuff they had here. I'd love an upgraded cat tree and so many other things that were beautiful here. My kitty usually gets generous presents around the holidays - so I think it might be best to see what is missing and come back after the holidays. The check out line was outstanding. Tiny line that moved quickly. Very efficient. Store was clean but if anything I think a deep clean of the floors in the corners by the shelves would bump this up to 5 stars perfection.

Furbaby all smiles checking out their chews. I liked how exotic some of them were, especially the…read morefrog legs and the fish wrapped beef. The workers were super nice too and the selection was vast! Water in the front too for the dogs! I'm so excited to come back.

Good and prompt responses to my messaging questions, have not taken my dogs there yet.read more

Beautiful store. I drive past here but decided to check this place out for the first time. Dina was…read morevery helpful at the cash register. sorry if I misspell her name. She is a wonderful staff and I could tell have passion for animals. They even have some samples you can bring home for your pets so you know what they would like. They have a vet clinic that comes here every Saturday. I think if my cat needs his shots, I will come here to check it out.

I stopped by to pick up my pup's favorite cheese crackers and couldn't resist browsing. While…read morethere, I found the cutest little plush toy that I knew my pup would enjoy--well, for about five minutes, as he's only excited about new toys for a short while before they head to his overflowing toy box. (I really need to upgrade to a bigger one!) The selection here is always fantastic, with something for every pet. The owner is friendly as always, and the holiday-themed items make it easy to spoil my pup and his buddy with special treats.

I love birds so much and I know the folks who work here do to! I talked to some of them when I…read morevisited this store. But sometimes we love animals in a way that supports their exploitation and harms them. The issue is that this store is misguidedly treating these sentient beings like merchandise by buying them from breeders (possibly even breeding mills, they would not tell me where they get birds from) then selling them to make money. Birds, and no animal, should be bought/sold for profit and in doing so we are commodifying them and contributing to the existing crisis of birds who are already in need of homes. If people stop buying/selling birds, people would instead adopt them from rescues and shelters and alleviate the stress and burden on rescuers while getting animals who actually need homes in to homes, instead of breeding more and more in to existence. Additionally, many birds suffer immensely in captivity and rip our their own feathers out of distress (a behavior that does not happen in the wild) these animals are not domesticated, are highly social and should be living in huge flocks and flying free in their natural habitats. I really hope someday this store will do the right thing and prioritize what is in the best interest of the animals by ceasing to buy birds from exploitative breeders and selling them like merchandise for profit, and instead host adoption events with local bird rescues as there are thousands of birds who desperately need forever homes. I love pet stores and I shop at them all the time as I have 20+ rescued animals I need supplies for. The vast majority of pet stores in SF thrive without selling animals, and I know the Animal Company can too! :) The folks at the Animal Company are nice people and my concerns are not a personal attack on them.

TLDR: Each time I've walked into this shop, I've been…read moregreeted with warmth and offered help in finding what I'm looking for. If they haven't had the item I'm seeking, they make helpful suggestions. Longer: I have an extremely picky cat and there have been times over the years I've forgotten to order her special food or the delivery is delayed, so then I go hunting through the City. Plus, I love animals and stopping in a mom and pop pet shop "just to see what there is" happens frequently xD Unfortunately, the Animal Company hasn't carried what I needed in the past, as the cat and dog food selection is fairly limited (yet varied) given the hundreds of varieties of foods nowadays. I digress... just last weekend my kitty's special kidney food was delayed in transit and the lil chonker ate through her last order in record time. Kitty has gotten accustomed to a mix of kidney+core wellness and she let us know allllllll night Friday into Saturday that her food was not right. After two nights in a row of poor sleep, I was determined to find (Weruva) Wx Low Phos tilapia+tuna somewhere in the City. PFE website says they have it, but no stores have in stock (thank goddess I called before trekking). Called a few of the smaller shops around town with no luck. As options were dwindling, I gave The Animal Company a call and imagine my surprise when a cheery voice on the other end of the phone confirmed they did indeed have what I was looking for! It was 4th of July and the person on the phone informed me they were closing early, around 3pm, and put 4 cans of food aside for me. I immediately hopped off the couch and we got on our way to the J. Within an hour I had kidney friendly food plus some kidney friendly treats (!! Wx Low Phos new product) in hand, a full belly (stopped at Subs Inc. across the street), and we were on our way back home. Note: yes, about half+ the store is dedicated to birbs. I'm glad I took some time to read reviews+Rick's responses here on Yelp, 'cause admittedly it made me a lil sad to see some of the birbs in the store, I realize now I subconsciously avoided it. Turns out, many of the birbs in store are being boarded (and very! well cared for). Totally understandable some may look sad given they're in a new environment and very likely missing their humans. I know my kitty would be absolutely out of sorts if taken out of home while I was away (and sure, birbs are different than cats, but these birbs are VERY smart). I've been following a woman on YT, I think a random covid SiP stumble, who has educated me on these magnificent, fascinating creatures (birbs). Even if you never want to own a parrot/tangential, I recommend giving a watch https://www.youtube.com/shorts/ET3cCXsKZ1Q

I've purchased my cat supplies from West Pawtal for years. They have a great selection and their…read moreprices are at or better than the larger stores. The owners are pleasure. I'm so glad their in the neighborhood!

West Pawtal Pet Supplies is easily one of my favorite local pet stores. They have everything you…read morecould possibly need treats, food, toys, and so much more, all in one place. The owners are always incredibly kind, respectful, and genuinely welcoming, which makes every visit a pleasure. I also really appreciate that everything is reasonably priced, making it easy to stock up without breaking the bank. Whenever I need something for my pets, I can count on stopping by, grabbing what I need, and heading out quickly and happily. Every time I come here, it's a consistently great experience. Highly recommend supporting this fantastic local shop!