About a month ago i had booked a grooming appt with Dublin and 2 hours before my scheduled appt, they called and said they had to reschedule me for the following week. That did not work for me, so I started checking availability within 50 miles.... San Bruno came up. When I got there Jade greeted us and listened to my dog concerns. She recommended the Soothe & Repair add on and I'm really happy we did it. After an hour I got a call that my dog was ready for pick up. When I got there, she was in a kennel all cleaned up and Jade was jumping around and I could see my dog happily mimicking her. Jade was wonderful and helpful. She seems like she likes her job or just really likes dogs :-). My dogs skin was less irritable and she was not scratching for at least 2 weeks. .....Today, we went to another Petco closer to home and were not pleased at all! We will be making the trip across the bridge from now on. read more

If I could put 0 stars I would ! We are sooo disappointed we booked our appointment for our 2 dogs at 8:30 we got there 8:15 when we arrived they said someone was coming we waited until 8:50 and no one showed up we left and we decided to call back to see if maybe maybe they would take us in a little later the girl said her groomer wasn't there yet It was 9:15 when we call back l . We usually go to petsmart this is the first time we went to petco I regret that decision we never got a message to reschedule or a sorry notice atleast . Very disappointed! read more

Petco - No one - Pet Stores Near Me - San Bruno, California

Today I saw them cleaning the tanks they all looked much much much better. Thank you to whoever took my review into consideration. read more

Petco - They starting ACTUALLY cleaning the salt water tanks! YAY!! - Pet Stores Near Me - San Bruno, California

I made an order for curbside before the store opened. Before opening at 9am, they cancelled my order claiming I didn't pick it up. It was 8am and they opened at 9. The staff are just too lazy to pick the product off the shelf. They mark the curbside orders as "missed" pickup. Didn't issue me a refund either. So I have to wait until they open to make sure they give me a refund. PetSmart doesn't do this. You also don't have to hassle other companies for refunds on the items they are too lazy to put aside for you. I could've walked in and picked it up myself but the store was still closed. The last time I was here, the staff told me to buy my dog food elsewhere. The quality and price is cheaper everywhere else. So I did. This store is weird. read more

I had gotten a hamster Saturday unfortunately she started bleeding on Wednesday and that's life threatening for them when I called to see if I can take her myself they said they wouldn't be able to reimburse me. And that you guys were short staff she probably wouldn't have made it if you guys didn't take her later or the next day. Well thanks to you guys going to the vet twice and unfortunately having to put her down because you guys couldn't help with the bill. You have sick hamsters you need to better clean those tanks now and double check those babies I'm no longer getting hamsters from you guys sadly. read more

Petco - Pet Stores Near Me - San Bruno, California

Kiyomi is the best! Ask her all your pet questions. She was very knowledgeable and fun to talk to. She got me all set up for my pet and gave me information I didn't know. You can tell she actually likes animals and is very proud of her work. Even the bettas looked healthy and happy. Her bird rioku was a sweetest and that how you know she knows what she's talking about!! Everyone else was super friendly too! It's a smaller petco but well taken care of. read more

First of all, it smells terrible in there! Boxes everywhere the aisles are cluttered. I posted photos of the fish tanks. What in the world is going on?? read more

Petco - Gross fish tanks - Pet Stores Near Me - San Bruno, California

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This place has some great pets to look at here. I almost wanted to call it pet boys. One of the animals didn't look good but he was half off so that's good, they have some really great deals here. The checker seemed overwhelmed but she was awesome at explaining situations. The fish have nice lips here, great puckers. read more

I'm always able to find what I'm looking for when I come to Petco to stock up on some supplies. It's a bit of a quiet store so no need to navigate through people in the aisle and there is rarely ever a wait to check out. The other side of this is that there usually is minimal staff around so if you need help with something, you may have to spend a little more time flagging someone down. read more

Oh F** No! If I would've read the reviews before taking my first puppy to the groomers I wouldn't have taken him. My poor 4 month puppy fully vaccinated came home with red spots on his neck. My kids were excited to finally take him out and care for him. But he came home scratching and mind this he had worms !! I don't know but them petco people need to wash their stuff. read more

Had the worst experience, took my dog in for an express service. So it should t be no longer then 1-2hours. My dog suffers from anxiety issues and can't be in a kennel. So I took my dog in it was a different stylist then the one I had last time. Appointment was at 5, got a call at 7pm just my dog was not able to get a haircut because she injured herself. They had not bathed her, left her in the kennel. And picked up my dog, took her home to find all these injuries. And took her to the vet. read more

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Grooming dept. repeat customer. Have brought my dog from grooming here several times. Usually its the same girl, always nice and always cuts my dogs hair. Different girl at the desk this time. Denied my dog for matting. Told us to goto a VET. LOL. What vet does grooming?!?. Luckily Petsmart in Daly City had several openings the next day. Took our dog in with no issues. Time for Petco to start giving the groomers commission. They still get a paycheck whether they do zero dogs or ten dogs. P.S. we always tip. $7-$15 read more

Elaina, one of the groomers, is amazing. She treated my dog very well and gave him a great hair cut. I had other errands to run around the area so it was perfect. Elaina is very sweet and she took great care of my dog. Nathiena, the other groomer, was there too and she was very nice as well and was just as great at taking care of the dogs. I'd definitely come back and highly recommend both of them! read more

Came here for vetco which is available on Saturday to get vaccinations and other needs meds for an affordable price. The place is clean but staffs are usually not available so expect waiting if you need some help. read more

Petco - Pet Stores Near Me - San Bruno, California

Just picked up Duke and Nico from Petco.They love that place! Got the full bath and nail trim for both of them. They love it there. The ladies are kind and professional. They treat each client as if they are their own. Please tip them heavily, they deserve it! read more

Petco - Duke and Nico - Pet Stores Near Me - San Bruno, California

It's not the store per say. It's the Petco company! I placed an order on line but saw how long it would take to be delivered so I called their customer service and asked if there was anyway to get the duck food sooner than a week ? Otherwise I won't place the order. She said,2-4 business days, I said cool I'll place the order. On the fourth day I checked the status and it said it is delayed and won't even ship until 6 days later. Oh and there is no supervisor to talk to either. Finally after the 20 time calling someone got on the phone saying or pretending he was a supervisor,I said I didn't want to hear anything other than how he is going to get me my duck food today ?oh did I tell you the item I was ordered/ sold was and had not been available on their website for months ? He also informed me that all same day orders had to be in by 5pm and I said it's 4:15 pm . At around 7:30 pm I checked the status it said waiting for driver . The next day at noon I called because I had not received my order. They hung up on me continuously and then one of them had the audacity to try and charge my credit card for $1,532.61 !! My order that was supposed to be same day showed up at 8:30 pm the next day. There is Nobody at their Corporate Office to speak to. When I called I got the receptionist who took my name and number for them to contact me within 24 to 48 hour's and as of today it's been 5 days and NOBODY from Petco has contacted me ! Just because I was upset that gives you no reason to try and charge my credit card and should not be selling people products that are No longer available on your website and you sure the Hell should have someone in your Corporate Office to speak with and handle these kind of customer service issues. Last thing is how unprofessional a company as a whole especially when you don't have the decency to contact the customer back ! I WILL NEVER EVER DO BUSINESS WITH PETCO... read more

Soo... this is a review of Petco's vaccination clinic (cats&dogs). Here's how it used to work: You'd make an appointment, an assistant would check you in, ask a few questions about the general wellbeing of your pet, you'd help to maneuver it onto a scale, then walk it over to hold it where the doc was giving the medications. This is how it's working now: you make an appointment. When you're doing that, you have to select between vaccination services and clinic (I think Petco/Vetco itself put $$ signs near the clinic to denote a higher-priced service. So I opted for the lower-priced tier, thinking that that would be the same as before, which worked just fine. However, when arriving at Petco, there was a check-in... but no looking at the animal, no weighing or anything at all, beyond the confirmation of the vaccines you selected. Oookay... But the real surprise was that then, when I wanted to walk my dog over... they forced me to take off his leash, replaced it with a flimsier, but self-tightening one, then took the dog and would not let me accompany him. More than that, when I tried to look at what they were doing / how they were administering, they were trying to sush me away put a screen more in my way (this is sll happening in the aisles of the shop), and told me I'd have to sign up for the clinic if I "wanted that service". Wow! Clearly, this is all very transparently a well-thought through scheme to push ppl into paying for more upscale services by thinning out and making less attractive the services they do need for their pets. A kind of "services shrinkflation". Fair enough. I can see the profits going up. Great. Now, for me, personally, this was okay - because my dog has health issues, but for which I don't need advice from Petco, and he is large, but docile. However, the way Petco does this is actually making things much worse if your pet is of the anxious-without-you or the aggressive-in-new-situations type. I had the impression the folks performing the services were very aware of this and unhappy about it, too... but they're on the receiving end of this "corporate innovation"... oh, well! read more

I'm so done with Petco. Nathiena is the WORST dog groomer. First of all, I had an appointment with her 2 weeks ago and she NEVER SHOWED UP. Big red flag there but she did text me later that day to apologize and let me know my next grooming would be free. So I made an appointment a few days later. My dog has anxiety and I usually give him CBD oil to calm him down. When I arrived for my appointment, they said they couldn't take him if he's on CBD oil because he has to be in his natural state. So AGAIN, I made an appointment a few days later, dropped off my dog and almost 3 hours later, Nathiena calls and said she can't finish the job because Peanut has mats in his paws and he was uncomfortable and in pain. So I picked him up and she shaved his body but didn't trim his face. He didn't look groomed AT ALL!!! She probably did a half assed job because this grooming session was free and he was her last client of the day. She should be more concerned about taking care of a client rather than trying to leave work on time. If I could give ZERO stars, I would. Petco is the worst when it comes to pet grooming. This photo was taken after I picked him up. DOES THIS LOOK LIKE A DOG THAT HAS BEEN GROOMED?!? Oh and check out Kimberly's review below mine. Nathiena again got a 1 star rating. I can't believe that woman still works there. They need to fire her ass!!! read more

Petco - Peanut - Pet Stores Near Me - San Bruno, California

The store has constantly and consistently understaffed. Curbside pickup takes forever, there's never anyone on the sales floor to help, I regularly see 2-3 people around the registers, but only one register open. Two on a weekend. It's clear staff are overwhelmed The line often gets quite long at checkout, and there are often issues with how organized and stocked the store is. None of the employees seem very happy to be working there, and I don't blame them. I'm sure they have way too much to do and simply not enough manpower to get it done. Upper management/corporate should allow them to hire more people. You are better off driving to a slightly farther location read more

After a very bad experience at another pet store, we decided to give this Petco a try. We were looking for a bearded dragon as the last one we got at PetSmart ended up being ill before we even brought him home, sadly. The animals kept at this Petco location all appeared to be healthy and extremely active. The lady that assisted us with getting our bearded dragon, was very patient and helpful with all of our questions. She took her time explaining everything that they had to offer as far as products and the differences between items. She also took her time to show us the other animals that they had -- the turtles, tortoises, and other lizards and the unique personalities they all possess. We're so happy with the new edition to the family -- our new bearded dragon. I highly recommend this location if you're looking for great service with a staff that genuinely cares about and loves the animals. They also offer a ton of pet supplies at a reasonable price. This will be my new go-to pet store location. read more

Petco - Our new bearded dragon - Pet Stores Near Me - San Bruno, California

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Zero stars. When I approached the counter to pay the old man at the register did not even greet me. My two year old said hi enthusiastically to him and he completely IGNORED him. When he was finished ringing me up and gave me the receipt I said "thank you" and instead of getting a "you're welcome back" he said "yeah..." He looked super tired and annoyed to be there. Will definitely not come back and rather drive up to Petsmart. read more

Petco - Cashier name - Pet Stores Near Me - San Bruno, California

This 1 star was for grooming service. Horrible service. I brought my dog in for a wash, cut & the whole package. The groomer who was young & looked as if she was just there to get her 8 hours in & go by her lack of enthusiasm told me she has some mats which I was well aware of, but according to her there was no possible way to remove the few mats she had under her neck, chest & paws without shaving her completely off. The don't believe the few mats prevented her from just removing them & trimming her beautiful furry coat. Well 3 hrs later I pick up my dog to find her unevenly shaved down with a few strands of hair longer at the tail. My dog looks terrible & im so sad that I even trusted petco san Bruno for their lack of detail & their rushed service read more

Petco - Uneven Tail - Pet Stores Near Me - San Bruno, California

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Elaina was super friendly and very informative abt dogs. Due to the Elaina's professionalism, she has converted me to this location. I used to go to Potrero location because it's closer to home, but the customer service there is horrible. I'm willing to drive 30mins to see Elaina because she's the best! My dog Cali loves her. When your dog doesn't cry at the parking lot because he or she knows they are going to the groomers ... then you know you have a good groomer. read more

For pet supplies only-- They have a good selection of supplies, food, toys. I've never tried the grooming services here but haven't heard great things. Otherwise, this store is clean, well organized, and sales associates are friendly read more

I went for a haircut for my dog and Elenia is a real one she help me with the whole process since it was my first time with bringing in my dog to groomers and made my dog looking STUNNIN. read more

Shop anywhere else. They were incredible rude and disrespectful. After noticing my Star of David, the groomers, Ellena and Athena, told me that "you people are welcome here, you type of people aren't welcome". They wouldn't let me pick up my dog that I dropped off for grooming 4 hours earlier and wanted to keep him in a cage for no reason beside they were vindictive towards me and my people and they wanted to take it out on my dog. They kept lying about the condition of my dog and when I got him back, it looked like he was abused by the workers. They wouldn't let me pay and just kept telling me that we aren't welcome and that we are "banned" from the store. The manager, Gabriel, kept raising his hands at me and made comments that seemed threatening. They created an environment where I was unwelcome and afraid. I would never come back here and have never been so disrespected based on my background. read more

Beware to get yelled at if you bring an amazon return here. Approached associate Johnny to ask if they did amazon returns. according to amazon they are listed as a store that does returns. He never stops walking to address my question. Instead as hes walking away tells me we dont amazon returns. At this point since he's walked away from me, I turn to one of the cashiers and ask how come you guys dont do returns and amazon lists you. Just a Curious question so that I know for future. Cashier shouts to me in an aggressive tone that for the past 3 months theyve been asking amazon to take them off because they never received shipping labels. As this person is yelling at me, I decide to walk away and tell them thanks. Wtf customer service read more

I only go to this location for the grooming manager, Elaina. She is very sweet to my dog and always treats him with care. Elaina takes her time and is very gentle with him (he's a senior). She is professional, knowledgeable, and provides recommendations as needed. I have been coming to this location for over a year and will refuse to go anywhere else. We love coming here and have built a bond with Elaina. My next appointment is always pre-scheduled before I leave the store! read more

Elena and Athena are RACIST, RUDE, UNPROFESSIONAL I AM IN COMPLETE DISBELIEF. My dog was held hostage for HOURS! The groomers were EXTREMELY rude, aggressive and racist. Athena and Elena and Gabriel were yelling and kicking out when my mom tried to pay for the haircut and pick the dog up when he was ready they flipped us off when we were leaving and called us "you people" multiple times. I can't believe this type of treatment when I've been getting all my dogs groomed for years with Petco. Will be taking matters to higher level and escalating it. read more

No carts, virtually no baskets, key got stolen so none of the bathrooms are available to customers. Pathetic. Don't bother coming to this location. No stars, but I am forced to give one in order to post. read more

My Shiba Inu and miniature pincher are the most vicious dogs in the world i was told. I will definitely never go back to this location I told them not to touch the Minpin's back nails instead they trim the front. Well they trimmed her back nails. very unfriendly and very unprofessional if I could give a zero I would also. My poor baby is limping. And has anyone ever heard of a vicious Shiba-Inu? read more

Petco - Animal cruelty - Pet Stores Near Me - San Bruno, California

Worst pet grooming experience ever. Nathiena cut my dog terribly. No skills at all, not sure why she's a groomer rather a butcher , can't even make a simple shave look even or make it nice. At this point why am I even paying to have this service done when you can't even at least make it look like you tried....... I don't appreciate my dog coming home with a cut on his stomach and how he kept closing one eye the whole night like he got poked or something. This isn't even the first bad review on Nathiena so why isn't she fired yet. read more

The staff really needs to take better care of their pets on display. The tarantulas they have are in the wrong substrate and constantly in the light with nowhere to hide or rest in shade. I was here a couple weeks ago and mentioned to the staff that their tarantulas were dying. All of them have bald spots due to high stress. read more

I used to go in here and check all the time the fish. One day when shopping here a smarmy man named Johnny accused me of stealing. I showed him all my pockets and when he did not find anything, he insisted I wait there for security. I left immediately because I got sick of the false accusations and already had just showed my pockets. I got no support from customer service when I reached out afterwards. Advice: don't shop here unless you're ready to be accused as guilty until you can prove yourself innocent. read more

If I could get a 0 review and shut down this location if I would. I worked at Petco growing up and it's all about who you hire. I never experienced this in my life. We come the morning and we're told to come back Iater in for an appointment for my puppy who's amazing at the groomer, she shakes cuz she's nervous but that's it. After making an appointment for the 2nd time for the A la carte services, they made us wait for another 20-30 mins because someone walked in. There were atleast 4-6 groomers standing around. Adriana helped the person in front of us before we got help. Then Angelica and a bunch of other groomers were talking SHIT about all the customers and their dogs/puppies. I was grabbing my receipt and overheard them talking about me and my dog. Then I respectfully told them not to talk about other customers including me. Then one of the groomers who forced me to get out of the store and harassed me to get out and not even pay when I had other items in my hands. Petco look at your security cameras from this location on September 20. read more

Petco - Pet Stores Near Me - San Bruno, California

Horrible! I have been taking my dog here for years and never had any problems with the previous groomers. This time I took my senior 14 yr old yorkie in for bath and haircut , they messaged me 5 hrs later and said he didn't like the blow dryer so the kennel dried him..strange because that has never happened before. I decided to drive over there ( 5 1/2) hrs later ...the groomer " Nathena" was still trimming his face...she said to come back in 30 min , I said no I will wait and walk around the store..then someone waved me down and I thought they were done...Well no! They took my dog to the emergency vet...the " manager in grooming said "when he saw me he bite the scizzors" BS!! Groomer Nathena was no where to be found. So I had to drive to Millbrae to find my dog crying with a cut tongue and half groomed head and face..These people are clueless as to what they are doing! I will NEVER go back!! read more

Love this location! I love the staff and how they care for your pets and their needs as if they have known your pet for years Our dog Skye and cat Maxie have their needs met always and are happy with their services they get here! Skye loves her groomers here ! read more

Called to ask for a turtle food that can be left in the terrarium for days. The clerk who answered was very courteous and professional. He didn't have it but offered alternatives. He sounded very comfortable and proficient in his job. read more

I happen to be in the area and my puppy need a nail trim (he is always with me) . Saw petco and stopped in their grooming and asked. Groomer name Elena was super nice and it happens she is almost done with a client. This detour made my day. read more

Do not bring your dog here, my 1.5 year Shih Tzu comes out nervous and tired. They cut too close to his genitals causing a scab and he's been licking it since we left the store. They also cut too close to the vein on one of his nails which I also noticed when he kept licking it. When I had Alpha Dog come to my place and groom him, it took 15 minutes and my dog was not anxious and nervous. His fur was perfectly cut all the way around and there was no cuts on him. Once I drop him off the these groomers, I got into the store to buy supplies and notice that two groomers were a little aggressive with a medium size dog. I RECOMMEND NOT COMING HERE TO GROOM YOUR DOG. read more

Petco - Nail cut too close to vein - Pet Stores Near Me - San Bruno, California

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