I love the way this company pays attention to their customer's needs. Recently, I called the…read morestore to place an order to be delivered. The person answering the phone said they couldn't do that without my coming into the store or calling their customer service. I thanked them and hung up the phone and didn't take any action. An hour later Lindsey, from Pet Food Express Customer Service CALLED ME! Wow! Now, that's beyond any expectations I would have had. I loved that the person at the store level contacted Customer Service on my behalf and that Lindsay then called me. I find placing computer orders a bit overwhelming and so they really took care of getting me the items I needed without my having to work hard to get that accomplished. They have a customer for life!

Today I went to pet express on market Street. I was looking for a harness for a newly adopted dog…read moreand was greeted by an employee named Carrie. she helped me try on many different kinds of harnesses for my newly adopted dog. It was tricky because he was in between sizes on a couple of the brands. she stayed with me the whole time and was patient with my dog and with and in the end, we found a great harness to fit him. Keep him safe and it even looked great! not only did she fit him for a harness she gave me tips on how to make sure it's properly fitted how to keep him safe and even commented on his disposition and how cute he was. be happier about the experience and was very impressed by how out of the way Carrie went to make sure we were taken care of. thank you so much for doing a great job and going above and beyond. I've always loved pet Food express but today's visit was exceptional. Thank you so much!

We boarded our bearded dragon here while we were away for three weeks and could not have been…read morehappier with the experience. The pricing was reasonable, the staff were friendly and helpful, and most importantly, our little dinosaur was well taken care of. We are pretty sure he enjoyed his vacation almost as much as we enjoyed ours. We would definitely use them again in the future!

I swung by to buy timothy hay for the guinea pigs I'm fostering for a local rescue and I was so…read morethrilled to see that The Animal Connection also had rescued guinea pigs (as opposed to guinea pig from a breeder/breeding mill like the ones at Petco/Petsmart). The person working there was very nice and I think they care about animals... but they still buy some animals from breeders/breeding mills to resell them... It's really sad that some pet stores still do this, while so many rescued animals need homes. I hope The Animal Connection with do the right thing by transition to rescue-only and partner with local rescues to help get animals adopted who needs homes, and stop buying/selling any animals from breeders/breeding mills. Please do the right thing! Myself and soooo many other animal guardians really want to support businesses like yours, but not animal exploitation.

Incredibly helpful phone conversation. Recommend giving…read morethem a call to check on inventory or general animal consultations.

We used to buy our dog's food here when he was a puppy, but then I switched his food because he…read morestarted having some digestive issues. Now that we are feeding him a different brand of food, he's doing really well. We also cook different things for him in addition and now come by to this store to pick up some treats and toys whenever we have time. Friendly service. Located on Geary and Arguello.

I just wanted to give a shoutout to the two Jennifer's and Kaya P. and of course Mel.!!! Yayyy!!!…read more Absolutely OUTSTANDING Customer Service is at this Business establishment!!! Thank you all!!! What a great Team!!! I'm really happy with my new fish and all the parts I needed for my new fish tank. This place is the BEST!!! You all are greatly appreciated!!! Jim H.

I took my dog to day camp and she had a blast. There are webcams so pet parents can check on their…read morefurbabies while at camp. The pet hotel staff were great - super knowledgeable and friendly. All staff seemed to be well trained in how to approach dogs and make even the most skittish/anxious ones feel comforted. The cost is also very affordable. I only wish the camp area/rooms were a bit bigger so the dogs could run around more. Needless to say, we'll be coming back.

First off as always, shop local when you can! This store has lots of supplies for small critters,…read moreboth scales and fur. We are get our first insectivore her food here. Pro tip, as they are a small enterprise from time to time they open late, they do open, just head to enter the cafe next shop, right on the corner, a local favorite!

Excellent Experience! ! we got a milk snake for the kid. They walked us through everything and…read moreanswered our million and one questions (on the several occasions that we went by to ask them) It was a bday surprise and they even acted like the snake wasn't going to be purchased (played along) when kid went to pet store to see it. (they pulled it out so kid could hold it) Kid thought they were just going to look at it and we surprised them right then and there- we had already bought the enclosure and all supplies and those were waiting at home. The service was excellent, and thoughtful. GREAT PLACE! HIGHLY RECOMMEND! Ask for Eric or Nick - totally cool dudes.

I adopted my 3 girls from Rattie Ratz! The rescue is easy to work with and super passionate about…read moreadopting out rats to responsible, loving forever homes. They're great on education and helping new rat owners start off on the best foot. Don't buy from a pet store, definitely adopt with Rattie Ratz!

They really love pet rats, and always have their good at heart Rats make great pets, and this is…read morea place to learn about it

What a great spot. I was looking for some ideas to help a friend change up her dogs diet and to get…read morea kibble that he will eat. So we stopped by and the lady at the register was so helpful and full of a lot of great suggestions. She gave us a variety of kibble samples to try and just offered if any questions don't hesitate to call.

I came in to look around while my pup was next door getting groomed and I had a wonderful and…read morepositive experience. They answered my questions regarding food options for my pup and how I can better care for him, not to mention gave me samples for my pup to try out. They really care about their customers and most importantly the pups that come to the store

The staff is always so friendly and I love their policy of being able to return anything if your…read morepet doesn't like it. It shows that the owner really cares about the well-being of your pet rather than the profits. I love the open treat bins because I let my dog pick out his own treats. I have a 83 pound husky mix, so the bathing stations are super convenient. Although the price has gone up from the self-service over the years. I remembered paying $40 for 5 baths, you pay for 4 tokens and get one free. My partner used up our last one and this time he said he paid $60 for 4 tokens. I asked if there was a deal and the seal was $60 for 3 tokens, with 1 free. The jump in price is pretty crazy, but it saves my pipes from clogging. I'm not sure if it's something they can fix, but once in awhile the pressure from the water spout and the dryer is a bit weak depending on the station and it is not consistent. This happened to me maybe 2-3 times and the staff always allows me to switch stations after I had already inserted my coins. Doesn't always fix the issue, but the pressure can be slightly better on a different one.

I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

I can't say enough great things about Mahoganie at the Alameda Petco! My big guy has pretty serious…read moreseparation anxiety, so drop-offs at the groomer are never easy -- but Mahoganie has such a calm, confident way with him that I always leave knowing he's in good hands. Every single time I pick him up, he looks healthy, happy, and well cared for. You can tell she genuinely loves what she does and takes the time to make even the most anxious pups feel comfortable. If your dog is big, nervous, or a little dramatic at drop-off (no judgment!), Mahoganie is your person. We're so lucky to have found her!

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

I walked out of here upset. Reptiles and small animals are kept in enclosures barely bigger than…read moretheir own bodies -- snakes that can't stretch out, lizards with nowhere to climb or hide, rabbits and rodents with no room to do anything but sit. These aren't display objects. They're animals with needs, and those needs are being ignored for the sake of fitting more inventory on a shelf. If you're thinking about bringing one of these animals home, please don't buy -- adopt. There are reptile rescues, small-animal rescues, and shelters across the area overflowing with snakes, bearded dragons, turtles, rabbits, and rats who already need homes, and they'll come with honest information about care and lifespan instead of a sales pitch. Buying from a store like this doesn't save the animal in the tank. It just tells them to order another one.