I had Laurie Fass work with both of my adoptive dogs. After taking her group dog training classes…read moreI hired Laura for one on one. Laura is one of the kindest people out there in dog training because she is the real deal. Laura never tried to push sessions on me but was the opposite. If I needed her for more sessions, basically it was up to me to call. The real work is with the dog owner so it appeared to me that she did not want to waste your money. When she found out my last dog died I found a sympathy card in my mailbox. This is Laura. Laurie was very professional, personable, kind and easy to work with. My dogs loved Laura. She has extensive knowledge and history with working with people, training classes as well as her radio station where she offers free information and advice to her audience regarding dog behavior. I recommended Laurie without hesitation to anyone that has a fur baby that needs some support. Just remember it is the owner that needs the support and if you follow the recommendations Laura provides you will get a better outcome with your pup.

Had some very useful information but found her to be incredibly rude. Would talk over you as you…read moretried to ask questions or discuss your dogs particular behavior. Personality just did not work for us.

Went to evaluate the Connecticut K-9 facility for their supposed training, and to inquire on a dog…read morea friend and I found in Newington CT. We turned this dog over to the newington police after feeding, walking, and having her checked for a chip. These found dogs in turn get turned over to Connecticut k-9 education center for temporary housing and care. A woman who claimed to be the owner of Connecticut K-9 center engaged in conversation, she made slanderous accusations stating the dog was dumped by me and my friend, when in fact both of us saved the dog and handed her over to the newington police the evening of March 15th 2025 documented by footage from their lobby camera feed. She was antagonistic and defamatory, contrary to provable facts, this is abnormal and concerning. Worst of all, this type of behavior raises great concern for the safety of the dog we found that ended up in her care. We wouldn't let her take care of a pet rock.

When I brought my 4.5 month old puppy for training class I was told she was too young to do puppy…read moreobedience training and instead it was enrolled in a playtime training. The class consisted of dogs taking turns doing obstacles, then out for a pee break, then off-leash time. The final 10 minutes or so we worked on basic commands. The instructor- Vince, was quiet, gentle and generally uninvolved. He did offer tips for problem behaviors on a one on one basis which was helpful but the class felt more like puppy playtime. I was disappointed that the training part of this was almost non existent. I was told this was to boost their confidence. And socialization. I enrolled in the next class once my puppy aged up- puppy kindergarten. I was excited to try a new instructor, Lynne. Her dog was impeccable trained. I liked her philosophy and mindset during the first class with no dogs. But on the first day with dogs (second class) she offered prong collars to 3 of the 5 dogs in class. I'm not sure if they humans wanted them or felt pressured to out them on. She did not approach me about a prong collar but watching the dogs react to the collar was heartbreaking. During this puppy kindergarten class we were given more commands to work on. The class was different, the dogs were expected to sit on the side of us, different from what Vince taught in previous class. The first class we were doing lots of walking in circles and sitting. A few times my puppy sat and then got up, Lynne asked me what I was going to do about it. I tried to get the dog into a sit again, without saying the word sit more than one time but the more I tried to get her to sit the more she fought against it. So I decided I would practice at home that week. But Lynne singled me out, explained why I should command her to a sit and waited for me to get the puppy in a sit. She wouldn't sit. It was the first day of puppy school. Second class we learned a new skill- down. We were instructed to put the dogs into down, and expect them to stay in the down position until we released them while she spent several minutes helping someone whose dog wouldn't lay. Meanwhile my dog got up- I knew she was restless- she is a puppy after all and this is a new skill. I was thrilled my dog stayed in down for maybe 60 seconds. But when Lynne was finished helping the other dog she looked at me and asked why my dog wasn't in down position. I mean- I these are puppies and a new skill. I felt pretty good about this 60 second down I had. But Lynne was not happy the dog got up. Again- brand new skill that I would work on. But after that class I realized this wasn't for me. My experience seemed like Lynne forgot what it's like to have a puppy. Maybe she is just out of touch with what puppies are expected to do but we dropped out of this class. I felt the expectations were inappropriate for a puppy. Or maybe I'm just a bad dog owner, which is how Lynne made me feel with her comments throughout the two classes I took with her. Either way- I don't recommend this place for dog training.

I cannot say enough positive things about my experience in using Emily and Archie as my dog…read morewalker/sitter. She is professional, dependable and always gets to my dog in the time frame she gives. I've never had an issue. I can be a tad neurotic when it comes to the care of my dog...ok...extremely bonkers...but Emily puts my mind at ease. Her love of all dog's is undeniable, and she treats my Brewster as well as I do. Can't really ask for more than that.

Emily is amazing. She takes such great care of our dogs, Rey and Jake. She has been a lifesaver…read morefor us as we both work long hours and sometimes take classes after work. She has picked up our dog, Rey, from Planet Bark, in the evening and dropped off at our home. She is just such a calming presence and my dogs just love her! For holidays, we have come home to find an adorable "themed" kerchief on them, which just brightens our day. She even left a bag of treats for Jake, recently, as he just turned 12. Emily also watched Jake when we went on a cruise, and he did not come home stressed or ill, like if he stays in a kennel. She sent daily videos and/or pictures of him and we felt so comfortable leaving our little man. I am that nervous dog Mom but Emily always makes me feel so much peace of mind. Most importantly, she is dependable, on time, and will always give us a heads up if she has something coming up, so that we can be prepared ahead of time. I can't say enough!!!

The best thing I can say about this place is that my dog leaps out of the car and tears his way up…read moreto the door dying to get in. I love dogs, but Planet Bark is truly run by "dog people" who take it to the next level. They really have gotten to know my dog "as a person" and give him tons of personalized attention, starting with greeting him warmly when he hits the door. When we have a boarding visit they take the time to ask about his routine and do extra things to cheer him up like adding cheese or other treats to his food to make sure he eats when we're away. They've been instrumental in helping to socialize my dog and make him comfortable around other dogs. I can't imagine bringing my dogs anywhere else for daycare or boarding.

Amazing doggie daycare. The staff is welcoming and thoughtful. Our dogs love them all and have the…read morebest time! Wouldn't go anywhere else.

We have used David's Pet Services for dog walking for 4 years. They are amazing. The staff is…read moreprofessional and reliable. They are easy to communicate with and my dog loves the walkers.

I'm blown away at how professional the staff is. They're all really nice and funny too! They really…read moretake dog walking to the next level. I couldn't have asked for a more detailed and proactive team, who made sure to ask all the right questions. They even taught me something new I didn't know about the lock on my back door. I am very over protective when it comes to my dogs and I wouldn't trust them with anyone else!

I don't often post reviews, but The Good Dog Spot is amazing. It has a clean and safe environment…read morewith professional staff who treat their canine guests like family. My puppy, Xander, loves going there.

My two dogs attended daycare here when I was living north of hartford and loved it. They are easy…read moreto communicate with and the dogs always came home happy and tired! I've since moved south of hartford and unfortunately it is too far out of the way for daycare purposes, but we still board our dogs there and they always have a great time. The groomers are also always able to fit them both in for baths when they are boarding which is super appreciated.

Love this shop for all my animal needs. The staff are always friendly and help if I ever need it,…read morealthough rarely do. Love the app! Download it for perks and savings! I've already saved up almost $50 in cash credit to use just by being consistent and buying here for my fur babies. There are always insider perks and promo codes. Even free coupons for free or discounted food!

There were two groomers on Sunday, August 2nd at 4pm. The groomer who is actually clipping my dogs…read morenails was doing a great job, but the assistant that was holding my dogs head firmly, which you can tell my dog was not liking. It was aggressively, rubbing her hands all over her face, pulling at her lips because she's a boxer and she thought she had big lips and was stretching them like they were wings.. she continued to rub her face like she was rubbing a crystal ball. You could tell my dog was not happy. I asked her politely not to do that, but she didn't listen or didn't hear me. I don't know which one.. then she went to the counter and she wanted to put cream on my dog nose and I said no she has allergies and I did was only there to have her nails clipped nothing else. With this being said, I will no longer bring my dog to PetSmart in Berlin because of this individual.

Let me start by saying I did not get training here, and for very good reason. The price was…read moreastronomical and I also had an awful experience during my phone consultation that completely turned me off and I wanted to warn people about it. I spoke with a woman and maybe 10 minutes into our conversation she tells me my only option is board and train which would be sending my dog away for three weeks and it's usually $4200 but she would give it to me for $3400. I immediately tell her that that's not doable for me, and during our conversation I got very emotional and began to cry to which did not phase her. She continued the sales pitch without hesitation. The entire phone call was the most sales phone call I've ever experienced, it's like she was reading off a script and there was nothing personal about it. She wasn't listening to me to understand, she was listening to me in order to respond and she already knew what her responses would be before I was done speaking. So impersonal. I asked her to send me the payment plan options so I could look into it which she did but I also expressed to her that three weeks without my dog is a very hard decision for me to make. She told me to let her know in 24 hours if I was going to do it if I wanted the discounted price. That's a big decision to make in 24 hours, spending that amount of money and also sending my dog away for three weeks. I explained to her that this is not something I'm going to move forward with at this time because I cannot afford it and the length of the training does not work for me. I told her I would reach out if I change my mind in the future. She then texted me a text message that I thought was incredibly inappropriate and was intended to guilt me into taking the training. Now the price isn't just not doable for me because I want to save money, I literally don't have that money, and I don't have the money for the payment plan either it is simply too expensive for me. My entire phone call and also the follow up text message made me feel that they were more concerned about closing the sale and getting money then actually caring for and helping my dog. I even asked her if there were other options she basically told me no. If I am going to put my dog in the hands of other people for almost a month I want to be sure that I can trust them and that they actually care and that this isn't just another sale for them. I felt this was just another sale for them.

We just picked up our puppy on Monday after being at Coaching 4 Paws boot camp. She came home a…read moretotally different dog. I more biting and jumping. She behaves and follows all the commands. We can eat dinner and she stays on her blanket and doesn't beg for food or try to jump up. We were kept up to date with text messages and videos during her stay. I have recommended Carlos and his team to several people. Thanks to them we have a great puppy.

Came here as I needed a boarding facility that administered medication for my senior cat…read more I have never boarded my cat before. However, I feel comfortable dropping her off after doing a walk around and asking the staff many questions. The cat area is very quiet and it's right in front of the lobby area. They can free room and they have their own separate housing area to feel safe if it's secure in an unknown location. I'm anxious to drop my cat off, but I will definitely update when I do

We board all of our dogs with Best Friends. They are great with the pups and our Labrador LOVES…read moreplaytime with other dogs.

I'm not going to lie, things did not start off well for us when I started bringing my puppy to…read moreWagging Tails last summer. First time dog mom, energetic herding puppy, mid pandemic, limited staff that was poorly trained, etc. I almost pulled my dog from their program a few different times over the first few months. I felt that the young staff was not fit to be with my dog and what seemed like no "adult" supervision and they made comments about my dog not listening to them after one day of being there (obviously he wasn't going to listen well to someone he just met). I took him there for boarding one weekend and when I picked him up found that the staff had neglected to feed him lunch one of the days he was there. I also have a bad taste in my mouth from some of the interactions I've had with one of the managers there. HOWEVER, with all of that said, we continued to go and things have gotten much better. I continued to stick it out despite my hesitation because my dog loves going there. The facility is one of the best I've seen. It's very large with many different play areas for the dogs. They also have pools for the dogs and my pup loves water. My dog was also struggling with a few behavioral issues and we've been working with trainer TeeKay and seen huge improvements! There are always new events for the holidays and different parties going on which are fun for both dogs and parents. It's pretty pricy and I feel like they use any opportunity to charge you extra for things, but everything additional is optional. I do also love the staff during the week. The girl at the front desk is so sweet and the staff really seems to care for the dogs. From time to time we still have issues, like being charged for a full day of daycare when we were there for half, or recently the weekend staff removed my dogs collar and then lost it. But all in all I'm very happy that we have continued to go. Unfortunately I see a lot of negative reviews for the grooming but we can only speak (mostly) positively about the experience we've had at the daycare.

What must people do to shut this place DOWN ! Neglect and then Avoidance from complaints has been…read moregoing on for years!!! They are only getting first timers give them a try, but guaranteed, that they NEVER return.