I took my chihuahua in for an ear infection the doctor and staff were fantastic with her!…read moreI would recommend this vet to everyone!

The vet Mark John Focacci is the worst vet to encounter. First off, the vet office is dirty and all…read morethe staff are unprofessional and rude. Took my dog to get euthanized and Mark John Focacci was rude and cruel. He told me that my dog was not being taken care of and had already made this upsetting and sad day even worse. Our dog was rescued and taken care of for 9 years. He's lived such a long and full life and now at the age of 15 his life has finally caught up to him. His life with us has been so amazing and he's been taken care of with so much love and compassion. He loves pupaccinos, long walks, baths, and sleeping on anything warm and soft. He has the bestest friends within our cats. We have been dreading this day for so long and the time finally came and this vet had the audacity to place blame on us and make us feel unsafe. It was so nerving to the point that we walked away from his office. We can find somewhere else with nicer and more understanding staff. I advise everyone who plans on going here to consider going somewhere else. It might be cheap but you will walk in and feel uncomfortable and less than yourself. It is not worth it. Maybe he'd be a good vet to go to if you hate your animal and have no respect for yourself.

The Vetrinary eye surgeon is clearly an expert in his field. He is extremely knowledgeable and…read morereceptive to customer's concerns. The service was exceptional.

Such amazing , caring people!, We have a wonderful vet that we have had for years.And we are so…read moreglad that she has joined their team. Dr. Greenberg takes very good care of my pets . She is is kind, compassionate, knowledgeable, and is the Best!

Dr. Michelle Salas is the best there is! We drive an hour one way to see her -she is that good! We…read moreare so lucky to have found her. She is not only knowledgeable but is kind and compassionate. She goes above and beyond for her patients & their animals. She has called us a few weeks after an appointment to tell us she was thinking about our dog & found some new research or came across this case etc... Her passion for animals and her commitment for their well being is evident in everything she does. She is also conservative with treatment of that is the approach you want to take. You will not be disappointed to have chosen her for your pets care. We have used her for surgery on our dog as well. When seeking out a physician for yourself, you want the best. I seek the same type of care for my pets, and I have found that with Dr. Salas!

Thank you for taking care of Trap - awesome, knowledgeable and warm staff. My cat was not the…read morenicest patient to work with and I really appreciate the staff being understanding.

I would strongly advise against using Ridgehill Animal Hospital…read more I arrived right when they opened without an appointment because my dog had been in visible discomfort for hours and I was hoping they could fit him in at some point during the day, given they had his full medical history. Instead, I was immediately turned away by a receptionist with no compassion and told to go to the emergency vet down the street. I spent time outside trying to keep him comfortable, and after seeing other clients arrive, I went back in to ask if there was any chance he could be seen later that day. I was told "nothing today" and dismissed again. During this time, Dr. Pearce did not acknowledge me or my dog at all. I later went to Central Emergency Veterinary Clinic, where the level of care and empathy was night and day. Ridgehill never followed up to see how he was doing. When it came time to euthanize my dog, I was told there were no appointments available with his primary veterinarian until the following week. I was offered a late Friday appointment with another provider, which I accepted. On the morning of that appointment, I called inquiring about the process I wanted to be present for the entire process, including catheter placement. I was initially told "you can ask when you get here". The receptionist did ask and came back and I was told no. Then, I received a call a few minutes later saying the owner had canceled my appointment entirely and that I should "go somewhere else." Canceling a same-day euthanasia appointment and turning away a distressed pet owner in that moment is beyond unprofessional--it's inexcusable. This practice demonstrated a consistent lack of compassion, communication, and basic decency. I would never return and strongly recommend others seek care elsewhere.

My partner and I brought our dog Koda to Ridgehill almost his entire life, and after our last…read moreexperience, I would never bring another dog again. I am truly blown away by the blatant disregard and disrespect we experienced at the end of our dog's life. We brought our dog in Monday, 7/6 after he began to experience some discomfort in his front right paw. Our appointment was late at night, and we understand they close at a certain time, but we felt ignored and rushed out by the vet that we saw. Not only did she completely disregard what we were telling her about his limb lameness, lethargy, etc., she chalked it up to allergies, which he has had his entire life. She prescribed an antifungal, apoquel (which we expressed we have tried and it has never worked, and we had switched to cytopoint), and gabapentin that we later learned was not appropriate for his weight. We told her he wasn't eating or drinking, she didn't bother to pursue that further. She essentially said his allergies were bothering him, we could take x-rays, and then proceeded to tell us she didn't have time for x-rays, and sent us home. We gave him the medication, he showed minor improvement. On Tuesday, 7/14, our dog started to show signs of total paralysis and he couldn't move at all. We brought him in that day to see Dr. Pierce, who is FANTASTIC. She was kind to Koda, listened to us, and showed compassion. She told us half of the medications the first doctor prescribed were basically pointless, and the gabapentin was 1/3 of the appropriate dose for his weight. Dr. Pierce hydrated Koda, gave him food, and took x-rays, which should have been done the week before. Koda was given steroids, and we were told to check-in. Wednesday, Koda did not improve. He got worse. We had to give him water through a turkey baster. We were told we would be called in the morning for his x-ray results, and we weren't. We had to call. We didn't get a call back until almost 4:00 in the afternoon. As the day continued, Koda continued to go downhill, crying in pain, unable to move. We called them back around 5:30 seeking advice, expressing fear he needed to be euthanized, and asked for a call back and appointment. The person who answered the phone said, "um, no.... I need to talk to someone and they'll call you back." Nobody called back that evening, and we had to take Koda to the emergency vet to get euthanized. The following day, 7/16, as I am typing this end of day, nobody returned our call. I am willing to wager we will never receive that follow up call. I am absolutely DISGUSTED at the way Koda and his symptoms were ignored the initial visit. I am disgusted that Dr. Fracasso didn't dose him properly, listen to our concerns, x-ray him (even if that wouldn't have made a difference), and diminished his pain as allergies. I am disgusted that we were dismissed when we called back scared and seeking advice, and I am DISGUSTED that nobody bothered to reach back out. I would NEVER bring any pet I may have in the future here again, and based off of several recent reviews, I know this is unfortunately not unique to my partner and I. Ridgehill wants to get paid, they do not care about your animals, or you. It is absolutely disgusting to me that an animal hospital would treat an animal at end of life like this, and their family. I saw more compassion in an hour at the emergency vet we had to go to than I ever had at Ridgehill. Avoid them at all cost.

My boy was starting to fail and i didn't have the heart to watch him suffer. I brought him in for…read morea evaluation and asked if he thought it was time, he did. I made an appointment to have him euthanized, i was beside myself as it was and this new (vet) came in and was looking over the chart and asked why he was here! Its like why would you ask me this it was obvious by my dogs outward health. She was cold uncaring individual who had no business being a vet. It was the most horrendous experience I've ever had. I was hopping for friendly faces or even Dr. Wells but no an uncaring individual cold. If you guys are tired and want to retire do it. But you do your patrons no service with the kind of disheartening display i and my pet received. Martin P. Staffa

My 3-lb, 11-week-old puppy required IV fluids three times in just a few weeks. On the third…read moreepisode, despite calling well before closing and clearly explaining this was potentially fatal, I was told to wait until the next day or go to the emergency hospital--even though they were still open and fully staffed. Why let it escalate to an ER when care could have been provided immediately? Care was eventually given, but afterward I was treated with hostility and disrespect by a staff member named Meghan who rushed me to pay and told me to leave. After over a decade as a client, I am done. This practice does not handle urgent cases appropriately.

I have been going to Durham Veterinary for years. The last two years the team of amazing Durham…read moreVeterinary help me keep my Jake healthy and happy Jake lived past his 14 birthday. Sadly we had to put him down because of health reasons. This entire team gave us so much support. I will never forget that. Today my other dog Bo had an appointment with DR. Borkowski. Even before she got into the building she was saying hello to him. I met with Dr Borkowski and Tania and they made Bo feel like he was the most important Dog on this earth. I thank the entire staff at Durham Veterinary Hospital for your kindness. Thank You, Carol Carmichael

It's all about the $$$ ..I had to cancel aj appointment..omg 30 + minutes before cuz I an a nurse…read moreand "things" do come up..they want an $80+ deposit of I rebook Yeah..caring my ass never had this happen before..I just hope the best vet Dr Holdermeyer gets his own soon cuz he was the absolute best..Durham can't shine a light to him..I like vets who give a Shit

I had a German Shepherd puppy with Level 4 hip dysplasia. Without going into details because most…read moreknow what it is, how to treat, etc., I went to Merryfield and the vet told me to put the dog down. He had 3 other occasions in his life where he couldn't get up. We left him alone, let him rest and hopefully sleep, gave him Aspirin and shortly he was about to get up and RUN. You could tell this vet disliked GSD.

the worst. absolutely terrible service, dirty and old. will never take my pets back there.read more

Amazing staff. Words could not describe how insanely nice and caring the people at this hospital…read moreare. From the front desk staff, to the MRI director and the anesthesiologist, everyone was beyond helpful and friendly. My dog was supposed to get an MRI, and while they were making sure it would be safe for her to be under anesthesia, they discovered that she had a heart arrhythmia. The MRI Director (Ken) and the anesthesiologist both took time to explain the dangers associated with a dog with a heart condition undergoing anesthesia, and recommended I wait to see a cardiologist before going through with the MRI. They also did an ECG to confirm the arrhythmia and didn't even charge me. I HIGHLY recommend this hospital if your dog needs an MRI, and not just because they have such affordable prices. The staff is simply superb.

SUPER clean and SUPER friendly! Everyone there knows what they're doing, and ALWAYS do it with a…read moresmile on their face. Everywhere I went was spotless! Fast, efficient, and very knowledgeable about all animals and their breeds. MRI area was the best! As an xray student, I am amazed at how they care for and adapt techniques to each and every client. All in all, best place to bring your pet! Hands down.