Do not take your pets to Thompson Animal Medical Center at 4540 Mormon Coulee Road, La Crosse, WI!…read moreThey are negligent and incredibly unprofessional. I took my dog there in April when she became sick. When I brought her there, they told me that she was in such bad shape, that they couldn't send her home with me. They said they could either keep her overnight for observation or that I could take her to a more expensive veterinary clinic in Madison or the Twin Cities. They said they thought that her CT scans showed an intestinal obstruction. However, the next day, they called and said that she was better, that she didn't have an obstruction. They said they did a second CT scan in the morning and used AI to look at the images to determine if there was anything to be concerned about. I believe should have been done when the did the first set of CT scans, since it could have confirmed immediately that there wasn't an obstruction and that they needed to pay attention to her labs results (these will be mentioned farther down). They told me she just had an upset stomach and that she'd recover. She didn't. She died shortly after they sent her home. I've been requesting her lab results from that visit and I just got them, along with the note that they would not be communicating with me further. As if I was being unreasonable for asking for them. Her test results indicated that she never had an obstruction, but that she actually had a bacterial infection that was causing her liver to fail. Every test result of her liver enzymes indicated this and they ignored them, for some reason. Her bilirubin levels were extremely high, 3 times the normal range, and they did nothing about it! They also lied in the records that they finally gave me. They stated that she was in no visible distress when I brought her in, when she actually was in distress. So much distress, that the vet and vet tech commented on it, since they had met her before and knew she wasn't acting normal. They also stated that her mucous membranes were pink and moist when she was brought in and when she was released, which is another lie. Her white gums were one of the reasons I knew she was sick and brought her to the vet. And this was another thing the vet noticed and commented on. They are unscrupulous, negligent, unprofessional, and liars. They only care about money, they don't give a dam* about your pets or you. If your fur-baby gets sick, take them to VCA Sand Lake Animal Hospital.

Dr Jake killed my Shih tzu by misdiagnosing her. she had a cancerous tumor in her throat. By the…read moretime I took her to another vet it was too late. they found the tumor with a simple X-ray. Dr Jake never even took an X-ray. Do not trust Dr Jake

I took 5 dogs to Dena for grooming and she did a great job. She knew exactly the cut I wanted for…read moreeach of them and even did some thinning on their bushy tails which made a difference. Very easy to work with.

Never disappointed with Jamie. Whenever Minnie gets her grooming, she comes back looking like…read moreanother dog. This time even Minnie looked like she was smiling! Definitely the place to go for a quality grooming experience.

If you need a place for your dogs while out of town I give Roger and Susan 5 stars! They make your…read morepet feel like part of their family - they give them free roam of the house and lots of love. I took my dog over to meet the others in advance and to see if she would get along personality wise with the dogs and cats that would be there. Their home is very inviting and there is lots of room to run and play in the fenced backyard. While on my trip I received photos of my dog via email and when I picked her up she was happy and non stressed at all - something I always had to deal with in the past when taking her to traditional kennels. I will bet that now looks forward to my trips as much as I do!

Lots of pictures emailed every day. Lots of communication. Our puppy loved their place and almost…read moredidn't want to come home!

Top Dog Retreat is a great place for boarding and day care. They took wonderful care of my older…read moredog for 5 days. I would definitely recommend Top Dog Retreat!

I recently moved to the area and have been checking out places to kennel my dogs. Top Dog…read moreRetreat's staff was the most friendly and detailed of all that I visited. They also had no issue with giving me a tour of the facility without an appointment which was very unusual for the kennels to do here. To me, it's a HUGE red flag if such can't be provided. My dogs seem to enjoy doggie daycare and are definitely tired out afterwards. The facility is clean both in appearance and in actual smell. Employees are courteous and detailed in providing any required status of my dogs upon pick up. Definitely recommend !!

Really disappointed with this place. Emailed them on…read moreSaturday, January 28th asking if they could board my dog for 5 days. The email said they could and it wouldn't be a problem jusy bring down the attached application filled out Monday and we'll get her booked Go to drop off the application on Moday, January 30th at 11:00 am. Spoke to a really nice woman named Dawn who wasn't sure how to go about it, but told me they had room avaliable and would let Laurie know to give me a call later that day to confirm. I head back in around 3:45 because I hadn't heard from anyone. Met with another nice person who also said Laurie had just left but if I left my # she would make sure it would get to her first thing in the morning. I asked to please give me a call even if they couldn't board her so I'm not waiting around all day. I call them up the following day (tiday is January 31st )12:15 to see what's going on as I had yet to hear from them. My call went to the answering machine. I wish I could leave a good review as the staff I met with in person are really nice, but this is a horrible way to run a business. No sense in telling a customer you can provide a service and then ghost them. It really looks like a nice facility and I gave it two stars because Dawn was nice, but other than that, I've had the same experience as the other negative reviews

I was in town this last weekend and wanted to bring my dog with me but I need to board her one…read morenight as we were going out. I searched for boarding facilities and I found Family Dog Center. I called and made my reservations and I was happy to find out the great deal on doggie day care so I booked my dog for boarding and day care. When I arrived I was greeted warmly. At check out my dog was happy to see me. I could tell she had a great time. I will be back for sure. Also some times when you take your dog for boarding they come back smelling and she didn't it was great.

Dr Grimm and her staff are all wonderful. I experienced…read morelosses of 2 of my dogs within 3 weeks of one another and was devastated. Dr Grimm and her staff were all extremely supportive, kind and didn't rush us. Dr Grimm is knowledgeable and presents all options for treatment in a kind manner. Her services are also some of the most cost effective in the area. 5 stars isn't enough.​

I am visiting from out of town and forgot to bring my dogs heart worm preventative medication…read morealong. I visited and called a couple different clinics, all were not able to assist me in filling a dose prescription. Fortunately I found Grimm Tails Veterinary Clinic. It was about 30 minutes from where I was staying. The staff was super friendly and made what I thought to be a simple process, simple! She contacted my vet and was able to fill the dose. This was becoming a very stressful situation, but now I have a peace of mind knowing my pooch is protected. Thank you very much for your kind and professional service!

Mara has taken care of my cats for me when I've been on vacation or gone for a long weekend. She…read morenot only comes in to make sure they have fresh food, water and litter - she also sends me pictures and videos of them playing and snuggling with her. One of my cats never goes to anyone other than my husband and me, but she will go to Mara without hesitation. To me, that speaks volumes. They love her and trust her and that is something you can't put a price on. I know they're in the best care with her and it's great that I never have to worry about rounding up 4 cats to take somewhere else. Our pets can stay in the comfort of their own home, without the stress of a kennel. I highly recommend Mara and Pawllywood for your pet care needs!

From the owner: Pawllywood Pet Care strives to make your pets the happiest and healthiest that they can be. We know…read morethat each animal is different and therefore care can look different. We're here to offer dog walks, cuddle with your pets, take dogs for car rides, go to the park, or even go to the vet when your day is busy! We also know boarding in an unfamiliar place can be scary for you and your pets! That's why we offer overnight pet sitting. Your fur babies can stay in the comfort of their home and receive care and love all day and every day that you're away!

I can't say enough great things about Hills and Hounds Pet Care! From the moment my Chihuahua…read moreStevie and I arrived, it was clear how much care, professionalism, and genuine love Erica (owner) and husband Matt have for the dogs. The doggos stay in their lovely home that is cozy, clean, and safe. Erica is extremely knowledgeable about dog behavior and she is very thoughtful about dog introductions and interactions. Erica took the time to get to know my dog's personality and needs. I received regular updates and photos, which gave me total peace of mind while I was away. When I picked my dog Stevie up, she was happy, relaxed, and clearly well cared for. It's such a relief to find a place I can fully trust--this will be my go-to boarding spot from now on. Highly recommend to any dog parent!

Erica and Matt did a great job coming to our home and caring for two house rabbits. Floppsy is a…read moresenior bunny and needed a little extra help. Parsley is nervous with new people. They were treated with love and all their needs were met. We will use Hills and Hounds pet care again.

I went to pet smart to buy supplies for a cat that I am adopting. When I went to check out Ben…read moreimmediately made the experience fantastic. Once he found out I was adopting he gifted me a coupon book for pet supplies. Truly an amazing employee you have and are lucky to have him be a part of your team.

Scheduled a 10 am grooming appointment. Got a confirmation for a 10 am grooming appointment. Showed…read moreup and was told my appointment was at 9 and they wouldn't help me. Apparently the booking system is regularly wrong and they expect you to call for every appointment to make sure you have the right time, but they don't tell you that before the appointment.