I went to pet smart to buy supplies for a cat that I am adopting. When I went to check out Ben immediately made the experience fantastic. Once he found out I was adopting he gifted me a coupon book for pet supplies. Truly an amazing employee you have and are lucky to have him be a part of your team. read more

Scheduled a 10 am grooming appointment. Got a confirmation for a 10 am grooming appointment. Showed up and was told my appointment was at 9 and they wouldn't help me. Apparently the booking system is regularly wrong and they expect you to call for every appointment to make sure you have the right time, but they don't tell you that before the appointment. read more

Made an appointment for bath and brush out to include nail trim and grinding. Brought my dog's shot record to prove currency of shots. Staff refused to bath and groom my dog. I had driven over 20 miles to get there and had brushed and combed him every day for a week before taking him in. They said he had a couple tangles in his hair and there wasn't a groomer on staff to do him. They said they needed a groomer to shave him. I have a Rough Coat Collie that has a double coat. A double coated dog should never be shaved. I guess I lucked out that they refused to do him because they obviously know absolutely nothing about grooming collies. Grooming staff were very young, inexperienced, and rude. Store needs to ensure they have trained and experienced groomers on staff when taking appointments for grooming. read more

Took my pomeranian in for a haircut, she was shedding and needed a groom really bad, next day she's itching at her stomach, she never had anything there before, and if she did, they didn't say anything to me about it. i'm guessing they didn't use a guard and gave her a razor burn, vets aren't open on the weekend so it turned to a skin infection, $200 dollar vet bill that I couldn't afford. read more

Sarah is wonderful! She did a great job with both of my dogs. My main complaint is that I had an appointment and was told it would be 2 hours. I got a call and Sarah informed me that my dog would take an extra 1/2 hour/hr because he didn't like the force dryer. No problem. I showed up an hour later and was told they got a walk-in and my dog wasn't done and would be another 1/2 hour. I asked for my dog to just be brought out because I couldn't wait another 1/2 hour that could possibly turn into longer, based on what I'd seen so far. The reason I made an appointment to begin with was because I thought that would ensure timely service. I did not realize that priority went to walk-ins. I would gladly go back for Sarah, but not being able to rely on appointment windows will prevent me from doing so. I got the impression that she really wanted to help me, but was not allowed. read more

I got fish here and the attendant took forever, shook my fish as she was putting them in the bag and kept them out of water for minutes and they all ended up dying within 2 days with good tank conditions read more

Do not use this place for grooming. Our dog came back hurting last time. A few employees have negative attitudes all the time. (Some are a pleasure) They cancel appointments with no notice. They are not caring when grooming. I spoke with a manage who also took attitude with me after complaining and hung up on me. We have gone here about 10 times for 2 dogs and our dogs used to run to the back. They don't like going there anymore. That should of been a sign. read more

I brought in my cat for grooming- she had mats that needed to be trimmed off. The service was fabulous!!! I couldn't be happier and even my cat was happy!! I'll be back and will strongly recommend you to others. read more

I would give 0 stars if I could. Read the reviews people, this place has a 2.5 star rating for a reason. I've brought my dog here for grooming 3x now. The first time the groomer said she was so good & behaved like an angel. Next time, I get a call back 5 mins after drop off & they bring her out looking like this (see pics below). Told them I was going to bring her back bc she looks ridiculous & they brought her back out looking the EXACT SAME bc she was having a 'bad reaction' to the grooming. Lady told me I should consider "booking a more experienced groomer next time". TERRIBLE. Don't EVER BRING YOUR ANIMAL HERE read more

PetSmart - Pet Stores Near Me - Onalaska, Wisconsin

Wonderful grooming service, done the way I request. My dogs are happy to go there. Great puppy classes too!

Staff were very friendly and helpful. I've been other places and the experience wasn't as pleasant.

Bad. Service. Only. 3. Cats. &. They. Go. Fast. &. They. Sell. Out. Quick. Bad. Service. Bad. Cashier s. No. Help. Bad.

I have 2 service dogs that have been working with me for a year. Petsmart would not allow me to accompany my expensive dogs during bathing. This is NOT right! What are they doing to these dogs during the period that you drop them off until pickup? What are they hiding? Most groomers follow this practice having dogs crated and who knows what! No crates for our dogs! read more

I've never had a problem here. Grooming, buying supplies, interactions with staff, etc. I've been shopping here for four years and have never had anything but awesome customer service. read more

I've been taking my dog here for a little over a year for grooming services. They've always done a wonderful job and my dog Marcus loves coming back each time. I'd recommend them. read more

Rude workers and the selection was nothing but junk. Cheap pet toys that would break within seconds of buying them at outrageous prices. The staff were rude and acted as if we didn't know how to train our dog when we asked for something that would be harder for them to destroy other than cheap garbage they were offering. PetSmart more like PetCondescending. read more

Will not be bringing my dog back for a nail trim. The lady had the neck harness so tight my dog was gasping for a breathe.

Pet smart charges waaaaaay too much just for a shave. You can get the same service ( just a shave) at Petco for half the price