Bait and switch going on here. I went to purchase a bag of dog food for $31.99 clearly marked on the package and the lady rang it up for $38.99. When I questioned her she said the package was mispriced. I told her they were all marked that price and she said they were wrong priced. So I told she had to sell it for the priced marked on it, she said she didn't, so I told her to keep all the merchandise I was purchasing and then she backed down. The truth of the matter the next size up was $38.99. They are quite high priced on their merchandise in reality. Won't go back there! read more

Super cute pet store with great brands. We use the dog wash which is great and a good value for $10 for 30 minutes. They provide shampoo, towels, and brushes. If you want you can bring your own conditioner or purchase it there. They have a plethora of treats and baked dog treats. Nice staff and good options! read more

The people that work here are great. $10 dog wash is awesome. I found the dog wash area to be very clean and everything you need is provided. read more

Great little local pet store. Much better selection of cool looking fish and other things compared to the big box stores. Front desk, which I assume are the owners, were very sweet and helpful. Will be back here to see what other fish's they have for me to take home. read more

I love this store! It is pet friendly, very clean, and I like that they bring their pets with them to work! The owners are super friendly and very knowledgeable and they have an amazing variety of foods (fresh, bagged, canned) a great selection of treats, and various accessories. read more

Always friendly and very knowledgeable to help with the care of your animals. Prices are ok but it's locally owned and we need to keep helping g small businesses. read more

We stopped by after playing at the Cherry Creek dog park. We needed cat food and were in dire need of a dog bath! Our dog was soooo dirty from playing in the mud and water. They have a self serve dog wash for $10!!! What a deal!! It includes towels, brushes, shampoo and conditioner. We had to wait a couple minutes while they cleaned the room (as there was someone before us - but we didn't need an appt) and it was perfect size for us to bath our 100 lb chocolate lab. We had a great experience here and the customer service was GREAT! We will be back again! read more

Having just moved to a new home I wanted to find a pet store that has a self wash for my queen hound Piper. Pet Palace is very close and is family owned. I do buy from the big box stores but supporting smaller businesses makes me even happier. At $10 the self-wash is a great value and there are two self washes available. You get 30 minutes and they provide everything. From a room that you can fully close the door (or leave part or fully open) to ramp for easy entry into tub, towel with cookie (nice touch Pet Palace), shampoo/conditioner, brush and scrubber you are able to wash without issue. They also They offer a vet clinic inside. I haven't used so just mentioning as one of the services they offer. Pet Palace sells a wide variety of dog, cat, fish, etc. food and products. The staff is very friendly and they have cats and dogs hanging out in the store. Feel like a queen (like my hound Piper) or king when visiting Pet Palace. read more

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My go to place! I had a little bit of an issue with my dog ( tummy problem) and I knew Pet Palace would be the best place to stop by for advice and any products that could help. Nice lady, took her time, listened to me and offered her advice and recommended a product. It worked!!! I love this store. Highly recommend read more

I popped in her on a whim and fell in love!!!! An amazing selection of toys, amazing employees helping me along the way and one happy pooch! The best part is that the dog food can be returned if they do not like it's and that had been such a headache for me in the past! I love this store so much! I will avoid larger stores moving forward. This store has been open for 20+ years and I would much rather support local then let smart moving forward! read more

Pet Palace - Pet Stores Near Me - Aurora, Colorado

They treated my dog like it was his. They are all very professional! Highly recommend them! Amber was wonderful to work with.

I like store, good food for dogs and cats! polite and caring staff who will help you choose the right food for your animal.

They are a good pet store if you looking for variation. They're expensive but aren't they all??

I absolutely love shopping at this place for my fur kid. Tons of food & toy selections and some obscure items that you are unlikely to find at the big box stores! Thankfully the prices aren't 'boutique' high, either. This is the only local spot I can find my cats fav food, otherwise I have to order online. The store is mainly dog- centric, with a healthy dose of cat items and some fish food/care, too. Collars, leashes, treats, wet, dry and refrigerated raw foods, dental care and freshly baked dog cookies make this a one-stop shop for your fur babe. I enjoy giving some lovin' to the store kitties every time I'm in. Hi Kiki! read more

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This store is awesome! It has everything I need for my dog and also offers self service dog washing stations for just $10. I do fhe washing and they do the cleanup. Heck yeah...such a bargain! In the washing station they also provide towels, treats, shampoos, large hair dryer and combs brushes. They also provide aprons so your clothes don't get dirty. Awesome place. It's my one-stop shop for all my pet needs! read more

Oh yikes. I'm hesitant to leave reviews these days especially with the labor shortages and overall life hardships; but oh my goodness. I had a 4:30 appointment for a nail trim and gland expression. My dog was FINALLY seen at 5:03. The nurse that took him back looked HIGH. She could hardly walk or move and slurred her speech. I could then hear her yelling my dog to STOP. STOP IT, and basically yelling at my dog when they just PLOPPED him on the table and didn't even have any proper leash or tie up. She ended up cutting the quick. The entire service was shitty and my dog won't stop licking his paws. Do NOT go to this vet clinic for anything, even a simple nail trim. Pathetic.. read more

Great local place to buy our favorite food and appreciate the selection. great Stock as well--our food has never been out of stock. The staff greets us by name and offers recommendations based on what they've come to know about us. read more

Very nice that they have private dog baths and staff is super helpful! We loved it and will be back!

My pup and I are regulars at Cherry Creek off-leash dog park, and he's usually in need of a bath afterward as I drive home on Parker Road. I happened to stop in last weekend when I saw they were open on Sundays and had a self-serve dog wash option. Ten bucks and I had a room and shower all to myself with the pup. The water was warm, there was a drainstop to catch all the dog hair, and they provided shampoo and towels. Did I mention the towels were tied and had two small dog treats too? I'm a sucker for anyone that gives treats to my boy. The staff was super helpful and I walked out with a bath, an elk bone, and beef bone for $15. My dog and I were both winners. read more

Pet Palace - Pet Stores Near Me - Aurora, Colorado

Not bad for a local spot to wash dogs. For only $10 and it is super close to cherry creek reservoir

My favorite animal supply store in aurora! So many raw products, and different things than usual pet stores. The cats for adoption laying everywhere made my visit twice as long They also have the best self service dog wash rooms around. read more

Pet Palace - My favorite pet store/self dog wash ever. $10 a dog and it's in your own private room. Echo gets dirty after the dog park. - Pet Stores Near Me - Aurora, Colorado

The younger attendants are super nice. The manager is very rude! I asked fir a manager and she pretended not to be the manager and had the young g deal with the issue and later said she was the manager. She didn't care about my concern and said she didn't care if I ever shopped there again! So very unprofessional! read more

3 stars - because they carry Orijen. Otherwise, i was not impressed with one staff member. My daughter asked why was there is grain in puppy food. He told her that grain helps them grow...! Grain is a filler. Period. It was initiated into dry dog food as a filler during WWII for the K-9s serving our country on the front lines. You sure haven't seen wolves hunting for fields of grain to graze in. Thanks to the web, the world is already flooded with people who think they know certain things when they do not. When you go to a specialty store... Correct advice or no advice please! read more

Okay, I am very disappointed in their practice. Over 2 YEARS AGO we started a frequent buyer card. The card is "Buy 12 bags, get the 13th free" When my wife went to redeem it, they said "Oh, well now its 15 bags before it's free". Then when I went in, this is what happened: The card has a stamp side to it so they know the bag size/type and even a unique red stamp. After the first time we went (mind you over 2 years ago), they never took the UPC off the bag. The next time we went, they said "Well we're keeping the UPC's now". Fine, no problem. Now when I went to redeem our free bag, they said "You need ALL the UPCs". I told them the situation and they said they won't acknowledge just the stamps. So I asked if all the people who never got UPCs are SOL and they said yes. So WTF is the point of the stamps, and writing the type of food, etc etc if they only need the UPCs to prove purchase?! I could even print a 12 bank statements to prove I bought them. Now this isn't just some ordinary cat food. We spend a whopping $50/BAG ON THIS FOOD! They eat better than I do! and since we mix the dry/wet food, a bag lasts a few months. So we've done this a helluva LONG time, been loyal customers, and now they want to make us buy another bag before its free. So I bought yet another (and my last bag) for the sake of the free one next time, but thats the last this place will get my business. What a bunch of crocks. read more

Overall, Pet Palace seems like a decent store. They don't sell puppies or kittens but instead have resident cats and dogs of their own. I stopped by the store with a specific reason - I needed to purchase Roudybush pellets for my parrots, and Pet Palace is one of only few Denver stores that carries them. Unfortunately, the selection was extremely small. There was only one bag per small, medium, and large size pellets - none that would last my birds over a week. They do sell birds, ferrets, hamsters, mice, fish and other small animals. I was upset to see a Green Cheek Conure in a small dark cage. The cage was livable, but by no means a healthy environment for the bird, who seemed unhappy and unsocialized. read more

I've been coming to this place for years and it's still great. My dad adopted two kittens from there that lived to a ripe age of 17 and they have a wonderful staff that has also been there for 20 years. Great stock of healthy dog and cat foods as well as accessories and toys you can't find anywhere else. I love being able to shop locally and support a long time local business like this one. read more

Pet Palace - Pet Stores Near Me - Aurora, Colorado

The young attendants that work there are super nice and helpful but the manager is extremely rude and unprofessional! I asked for the manager to help resolve an issue and she said the manager wasn't in. She had a young guy try to solve the issue, when he needed assistance from the manager, she then said: "I'm the manager and I don't care if you don't ever come here again!" I was really shocked! I had been going there for years! The issue was the free bag of food after you buy 15. It used to be 12. The bags I bought were $95 and they honored a $50 bag. They said that's what they are going to do and if I don't like it, don't ever come back! read more

I have been coming here for many years. Primarily for fish. They have the best selection around and the healthiest stock. Matt is great! Knowledgeable and patient! Will always buy my fish here! Tosha is also great place is kinda like the "Cheers" of pet stores... They always remember your name even when I couldn't go there for a few years! Thanks guys! read more

Pet Palace is like Whole Foods for dogs (and other animals, I assume). They have all sorts of natural, healthy options for food, treats, and everything else. The thing is that they aren't overpriced--their prices for the same item are comparable to PetSmart, etc.--but they offer more expensive high-end stuff that's healthier for your dog. The things we buy there include natural, high-protein dog food; glucosamine treats (for joint health) that are derived from bovine tissue, which helps with absorption; high-performing dental treats that keep the dog's teeth clean; and assorted goodies like cow's ears, raw bones, and bully sticks. I pretty much trust that if Pet Palace carries it, it isn't complete unhealthy junk. The staff are all incredibly knowledgeable and friendly. The guy who I think is the owner is always there, checking if we have questions and answering them quite knowledgeably. When we expressed concern about how our dog was eating less this summer (the first summer we've had her), he told us that dogs often eat less in the warmer weather, and we have found that to be totally true. He is very well informed and every time we look up any information he's told us, it turns out that he was completely right. He also carries the heavy dog food bags out to the car for us and generally just has a great understanding of customer service. I much prefer this store to Petco et al. read more

I've been a customer here for over a decade now. Always receive friendly greetings and assistance with anything I need. They have the best selection of healthy natural foods and great prices too. The owners go out of their way to help you with your purchases and they educate themselves on all of the products they sell too....extremely helpful if you don't know exactly what you need. The vet in back of the store, Dr Haas, doesn't have the best 'bedside' manner (can come across as brash and rude sometimes), but he is an awesome vet and truly cares about the animals he treats. Don't go expecting him to coddle you, he's not there for you....just your pet. :) read more

This place is the greatest! The staff is awesome, the products they sell are great and reasonably priced and there are a lot of unique products. Every time I go in there the staff is so great about taking time to help me with whatever I need. Today I was looking for boots for my dog and even without me asking for help, a staff member walked by and gave me a tip for trying them on. Another time I needed an airline carrier for my dog and a eons literally sat on the floor with me, helping me get carriers from high shelves and put my dog into all of them until I found the perfect one. Might I also add that it was a Sherpa carrier and it was much less expensive than I've seen at other stores. I live pretty far now, but I will go out of my way to swing by this place. read more

In all, if you are looking for a locally owned pet store with knowledgeable staff look no further. It seems as if all staff members are "whipped" into shape, while that term may seem venile, it's actually good in this case, (beileve me). Every time the door chime rings a staff member will be ready to provide the information needed to satisfy your need. Both owners know their products end to end. While both owners are great, In my opinion, each is to their own. Both Cheri and Tausha can answer all your questions easily with over 20 years of experience. While no pet selection is provided for animals such as dogs and cats, there are several other options such as rats, hamsters, ferrets (ocasionally), reptiles, and a large variety of fish. All animals all well taken care of. Matt does a great job of keeping his fish healthy, therefore purchasing a fish from them is safe, and all fish purchases are backed by a 3 day guaruntee. As prices may not seem suitable for one at first, the quote "you get what you pay for", will quickly play in. Most things aren't "dirt cheap" but you actually pay for quality. Unfortunately for a selection of saltwater livestock you must go elsewhere as they don't carry them. Overall of you are looking for reasonably priced high quality goods and great, very great service you have found your place. Pet Palace is amazing! read more

They actually do know and in the bases allergy testing on dogs here and it has literally saved the lives of three dogs that were in rescue. I wish they promoted this more because there is such a great need for this and people don't even know about it. I tell everyone because alot of dogs have unexplained illnesses due to food allergies. read more

My go to shop for my fur babies' supplies and food. HUGE selections in foods and treats. Friendly staffs and always happy to help. Best of all, the prices are reasonable and cheaper than other pet shops that I've visited. read more

A little bit country! It reminded me of going to a country vet. That's not negative at all. The staff is friendly and the prices are very reasonable. The store has a lot of things you don't usually see at a pet store -- including a turtle pond and frozen meats for dogs (I hope it isn't the turtles!). I recommend this place to my friends... and you too. read more

Been going to Pet Palace for many years. Knowledgeable staff and good selection of the better brands of pet food. Locally owned and operated so I feel good about spending my money there. read more

Dr. Hass and his staff have been with our fur babies since 2000. His prices are reasonable and genuinely cares for all of his patients. He was amazing when we moved overseas and got all of our pet passports and government certificates. He knows them all very well and checks his records before we leave to make sure they are all updated with vaccines. read more

These people are curt and downright rude. Way overpriced and again very vet rude !!!! . Not good especially being a small business. I will never shop there again read more

I won't shop at any of the chain or big box pet stores in the area. The staff at Pet Palace has invested the time to learn my dogs needs and always greet me by name. also, don't miss the Santa Claus for your Pets before Christmas! read more

The Vet and the staff is awesome. We took our new puppy for check up yesterday and they took the time to explain puppy related knowledge to my little 4 year old. read more