The groomer ruined my dog! Cut all the hair off his ears without asking me. He doesn't even look like he has ears. I don't recommend this groomer. If I had known they would shave my dog's ears I would have taken him to another groomer who could get the mats out without sheering his ears. Owner called me taking no responsibility for their error in not contacting me before taking such drastic actions without my permission. And then hung up on me. read more

Pet palace killed our dog!!! We boarded two of our dogs at their horrifically negligent facility for 9-10 days. During their stay, one of our dogs contracted a drug resistant staph infection and stopped eating and drinking. He lost nearly 40 pounds, while they sat back and did nothing until he collapsed on their last day there. They didn't even notify us until it was too late. Our dog was admitted to the dog icu at Med Vet where we spent over 10k trying to save him, but he ultimately died in agony. These people are monsters. They offered no apology, no shred of remorse. If you love your pets, stay far away from these horrible, negligent people. read more

Pet Palace Salon - Pet Palace killed our dog! - Pet Groomers Near Me - Metairie, Louisiana

Today I took my baby to get groomed at Pet Palace. He came home clean, happy, and with the perfect groom!! The place is clean and the staff is incredibly friendly!! We will be back!! read more

Pet Palace Salon - Pet Groomers Near Me - Metairie, Louisiana

We brought our 9 month old golden doodle here to be groomed after multiple recommendations. They did absolutely amazing, he looks perfect. Not only did they do such a great job grooming him, he came home exhausted from playing with the other dogs there. He loves getting to play and socialize so this was such a great day for him. When I went to pick him up he did not want to leave he was having so much fun. Highly recommend their grooming services! read more

Pet Palace Salon - Golden doodle full groom and bath - Pet Groomers Near Me - Metairie, Louisiana

Good groomers, but you have to be specific on what you want for the cut. We have a small dog we hope isn't engulfed by the mastodons there (never had a problem) read more

I brought my toy poodle for grooming at Pet Palace. I am very pleased with the results. The staff is friendly, helpful and the place was very clean. read more

Pet Palace Salon - Oscar after his first grooming experience at Pet Palace. - Pet Groomers Near Me - Metairie, Louisiana

From the staff to the services provided, Pet Palace is the best. Just recently, my husband and I rescued a sweet pup who has severe anxiety. We had been told he hates the groomer. Once we brought him to pet palace, we explained our situation to the owner, Jill, who was beyond amazing and wholeheartedly understanding with our new guy and his situation. She agreed with us that the most important thing was to make sure he was comfortable and never became too stressed out . His first day there turned into an easygoing "hangout day" just to get used to the staff and new surroundings. He returned soon after to receive his first long overdue haircut! We couldn't be happier to have found our true grooming and daycare companion in Pet Palace for our new guy - now getting all the love he's long deserved. read more

Pet Palace Killed my dog!!! Do Not Trust them with your pet!!! I boarded my German Shepherd in the Pet Penitentiary for around 10 days and only when my return flight was delayed did they contact me to inform me that my dog was deathly ill and needed immediate attention (they were going to give me back a sick dog on his death bed). When he arrived at the vet and they weighed him in, he had lost nearly 50 lbs since we dropped him off! He also had an infection that got into his blood and ultimately his heart. He fought for his life in the ICU for another 10 days before passing away. Pet Palace still charged me for the boarding and refused any compensation for the nearly $10,000 in vet bills to try to keep him alive. There is a special place in hell for these people!!! read more

Pet Palace Salon - They killed my dog - Pet Groomers Near Me - Metairie, Louisiana

First let me say, we have been with Jill and her staff for nearly 6 years. We moved back to the NOLA area with our then 13 yo Shih Tzu. She had the same amazing groomer in Colorado for 13 years. When we switched her these people were so kind and caring to her. She was so spoiled! No big dogs for Miss Emma (napoleonic complex is a known quality of this breed- and she was the queen!) no kennel always being lugged around by on staff member or another. She crossed the rainbow bridge in July of 2021 but not before Jill made sure she was beautiful one last time. After we said goodbye, we received the most beautiful sympathy card that EVERYONE wrote a special memory or message about our girl in. Let's remember she only came once a month! That says a lot of their character and integrity. Their love and care. In October of 2021 we adopted two new baby girls. And so the love and care the commitment continues. I'm so grateful they treat our dogs as we do, part of their extended family. To say they are anything less than loving to your baby in this establishment is simply unnecessary bitterness. To claim they are neglectful (as one review stated) in my opinion and experience is greatly exaggerated and untruthful. Lastly, if I even suspected ANY HINT of neglect or abuse (not caring for my girls in a manner that is consistent with their wellbeing is abuse) do you think I would continue to bring my pride and joys here? Let alone write this ridiculously and supportive review? This is my opinion my experience after 6 years. read more

I have been bringing my pets to Pet Palace since 1997. I totally trust them with my fur babies and have never been disappointed with the services provided. read more

Pet Palace Salon - Sage and Sophie - Pet Groomers Near Me - Metairie, Louisiana

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Great place for grooming/baths. I've used them for boarding also and they take great care of my dog!

Excellent dog grooming service in Metairie! I take my miniature poodle here and I am always pleased with the grooming. The best grooming and customer care. Thank you Pet Palace Salon for taking good care of my Bella. read more

I had an appointment for my dog to be groomed at the pet palace. When I made the appointment I told them I didn't want my dog in a kennel...I needed an early morning appointment. I specified that my dog was afraid of other dogs. She is a RESCUE. My appointment was at 8am. At 9:15 the groomers were just getting here. My dog was just being bathe. So for an hour my dog has been surrounded by about 40 large dogs..all barking at the same time.. Had I known all of this I would not have taken my dog to this place. They knew I wasn't leaving my dog .that I was outside waiting for her. Horrible service..they were very rude also read more

I brought my golden retriever around drop off hours and she was ready later in the afternoon! Perfect timing while I was finishing running errands. She had some mattes around her ears that Pet Palace trimmed up beautifully! Very happy with how her trim came out, her coat is so soft, she smells amazing and it's an added plus that she gets to socialize/get energy out while she's there! Friendly management - will be returning and would recommend to a friend read more

Pet Palace Salon - Pet Groomers Near Me - Metairie, Louisiana

Wonderful place for daycare, boarding, and grooming! The team at Pet Palace Salon really helped my rescue pup Gracie come out of her shell. When I adopted her, she barely interacted with me much less anyone else (person or pet). After a few trips to Pet Palace where she received love and attention, she loves going to daycare, she's fine boarding, and she's social at the dog park! I can't thank the Pet Palace team enough for their care. They also have reasonable prices, which is a huge plus! read more

Jill and the team at Pet Palace are awesome. They go out of their way to make sure my pets needs are met. They (all 4) enjoy their regular baths and grooms, but this is the only place they allow me to board them. Anywhere else I have left them they clearly express their displeasure when I return. At Pet Palace they look at me like "oh you're back, whatever". read more

I started bringing my goldendoodle Ollie here a month ago and I am so impressed! My goldendoodle Is still a puppy and is very shy around dogs the first time he interacts with them. The staff takes such great care of him, keeps me up to date on how he is doing throughout the day while I am at work and has even sent me photo/videos of him. Everyone is so nice and friendly. Ollie is very comfortable going to daycare now and he appears to love it! I am truly so thankful I found The Pet Palace and recommend it to anyone! read more

Brought my 10-month corgi here for her first haircut. When I came to pick her up she was perfect! They trimmed and grinded her nails and accommodated my special requests. There were other corgis there so I felt confident the groomer knew what she was doing. I like how the dogs are free to roam about and are free to go outside through the doggy door as they please. The dogs are supervised and any aggressive dogs are separated. I can tell my pup had a good time cause she was pooped when I picked her up. The owner even sent me a picture of my pup playing in the pool. Drove from the Westbank and will definitely be back! Affordable prices too! read more

Pet Palace Salon - Pet Groomers Near Me - Metairie, Louisiana

I found this place on Yelp. I called up to see if they could accept my little baby, very polite on the phone, she said they could. It was my first time taking her to a groomer/doggy day care (besides a pup trim at PetSmart). I showed up, and they welcomed her with open arms and treated her like she was their own. She ran around and played with the other puppies as soon as we walked in. The staff is extremely friendly and kind. They called me and told me she was ready. I went and picked her up, they showed me pictures of her playing in the swimming pool with other dogs, which made me feel that much better about her being there. The prices vary, but for friendly service I got, the amount of time she was there, and the great job that did with her, I would say that is a very reasonable price. This is definitely a hidden gem, and will for sure be her new grooming salon. read more

Jill is so sweet and you can tell she really cares about the pups! She did a fabulous job on my dog Oscar's hair cut and even asked me to send her the pictures I had of the previous hair cut I liked on him. He got to play with the other dogs all morning, then had a bath and a groom. His cut is perfect! Exactly what I asked for. And he smells fabulous! I can tell he had a great time. If I lived in New Orleans full time, I would take him there for daycare too! We will definitely go back there for his next groom when I'm back in town. Couldn't be happier! read more

The BEST groomer in Metairie!!! Been taking my dogs to Pet Palace for over 25 years. And as a Schnauzer owner, Pet Palace is the only place that can groom them perfectly!!! Plus, all the breeds of dogs I have had over the years have always come home happy and tuckered out from playing with the other dogs! It's almost like your pets are at their own home. They can roam inside, outside, play with the other dogs or hang out and relax... And they can't wait to go for a bath, grooming, day care or boarding!!! Have and will always highly recommend !!! read more

The owner, Jill, is great, runs the place herself, and puts her heart and soul into it. She's made big changes and amazing improvements since taking over and even since I first started coming. I take my dog there all the time and Jill is her favorite person in this world. She loves going to doggy daycare and comes home worn out. Sometimes shes even decked out in a cute holiday bandana. Jill also helps out local shelters and rescue groups with grooming. She's a god send and wonderful with her clients! read more

Pet Palace Salon - Pet Groomers Near Me - Metairie, Louisiana

Did a great job on our dog. He was happy and exhausted playing with their other clients

My dog has been going here for a few years now. They know him and recognize him whenever I drop him off. You can tell they really care for their clients. My pup comes out smelling fresh and stylish with his bandana every time! read more

Great and affordable groomers. Jill and her assistant are great and I can tell they really care about their work and taking care of my babe in my absence. He always looks great and I know he has a great time over there- just being a pup. Thank you guys for all that you do and especially making me feel comfortable leaving him most of the day. I know he's in good hands and that's priceless for any dog owner. Mazel! read more