Flash is a Border Collie - Poodle mix. He is almost 5 years old and weighs about 70 pounds. And his…read morefur needs regular grooming because it grows continuously. Over the years, we have bathed Flash every 2 weeks, brushed him regularly. Initially, we trimmed him at home. We have tried a couple of groomers, but were not satisfied. About 3 months ago, we tried Grooming by Lesa. We were very happy with his first grooming. They have a card they give out - Groomer's Tips: Mats. On the card they recommend a haircut every 6 to 8 weeks. So Flash went back in 8 weeks, and looked great. Recently, I booked a grooming appointment for Thursday, April 16. I was driving over at 8:30 to drop Flash off when Grooming by Lesa called and said they were overbooked and could not do Flash. After a couple of more calls, I was able to get Flash an appointment for Monday, April 20. Yesterday, 6 weeks after his second grooming session, he went back for his third grooming. This time, the grooming was a complete shave back to the skin. It was the first time he has ever been shaved by any groomer. He is a totally different dog. It will grow back. But we will never go back to Grooming by Lesa. Flash was dropped off at 8:30 in the morning. I was hoping to pick him up around 5 pm. At 4:27 pm, I received a text: "Hey this is Grooming by Lesa. I just want to let you know that Flash is really matted on his chest. He needs to go shorts. I need your permission first." I assumed that only his chest would be cut short. So I replied immediately "Okay. When can I pick him up?" The next text came back at 5:57 pm, 90 minutes later. I was already driving over because the groomer hours end at 6:00 pm "Hey you can walk in in about 10 minutes. Just finishing up his sanitary rounding his feet," I arrived at 6 pm and waited another 15 minutes. And Flash came out totally scalped. It was not a proper grooming. His look was totally unbalanced. His chest area was clipped back to his skin. His ears and tail were both a long tangled mess. This was not the first time I have waited long past the original pickup time. We are taking him to our veterinarian to make sure he is not injured. Also, Grooming by Lesa only takes cash payment. No credit cards or checks.

We try our hardest to make our customers happy we enjoy every time spent with your dogs each and…read moreevery one of the dogs that we groom here have their own personalities and we love them from old to Young from nose to tail . We love our job and we love what we do getting to know your dog has been a blessing to our business

The groomer ruined my dog! Cut all the hair off his ears without asking me. He doesn't even look…read morelike he has ears. I don't recommend this groomer. If I had known they would shave my dog's ears I would have taken him to another groomer who could get the mats out without sheering his ears. Owner called me taking no responsibility for their error in not contacting me before taking such drastic actions without my permission. And then hung up on me.

Pet palace killed our dog!!! We boarded two of our dogs at their horrifically negligent facility…read morefor 9-10 days. During their stay, one of our dogs contracted a drug resistant staph infection and stopped eating and drinking. He lost nearly 40 pounds, while they sat back and did nothing until he collapsed on their last day there. They didn't even notify us until it was too late. Our dog was admitted to the dog icu at Med Vet where we spent over 10k trying to save him, but he ultimately died in agony. These people are monsters. They offered no apology, no shred of remorse. If you love your pets, stay far away from these horrible, negligent people.

We have brought our 3 dogs here on numerous occasions and very pleased each time sometimes for a…read morebath and sometimes for full grooming.

I have poodle envy. So I took MaXi to Jessica for a cute poodles haircut. Maxi is a mix of soft…read morecurly hair somewhat similar to poodles. But her legs a bit shorter than most dogs like her. Ok here is how she came out I have pink hair so I colored his ears.

one of my dogs is HIGH maintenance when it comes to nail trims. Paw Dat didn't even bat an eye…read more They handled my dog like professionals and got her nails trimmed. so many other places wouldn't even try, just told me "no" without even giving my dog a chance. I'm so thankful I found them!!!

Best in show.....well, best looking pup in Metairie! I love…read morethe way Marlie is groomed here! Marlie loves hanging out in the yard with the other pups while waiting for her turn to bathe. She always looks adorable in her bows and smells so sweet! Easy drop off and flexible pick up! Then board dogs too, with reasonable pricing! I feel very comfortable leaving our fur baby here!

I brought my golden in for a competition and he won!!! He's really good looking dog but he got such…read moregood feedback, I HAD to put where he got groomed so everyone knows! What a winner! And what a good cut!

My dog and I travel a lot for work, and whenever I have to stay in New Orleans for an extended…read moreperiod, I make sure to schedule an appointment with Top Dog Grooming. Kristen and her team are absolutely the best! They take great care of Billie, and I always know she's in good hands. I wouldn't trust anyone else. Highly recommend Top Dog Grooming!

First time customer and we will definitely be back! My Sim is a 7 year old special needs Shih Tzu…read more He's a rescue who has been groomed under sedation since he was rescued and he's also blind. After years of sedated grooms that were starting to affect him we reached out to see if they were willing to try grooming him without sedation (he was sedated due to his reactions when they groomed certain areas). They said they would give it try and they were successful! They have tricks to deal with little quirks and the treats I brought with him didn't hurt the situation. I wouldn't hesitate to bring a special needs or older animal to them for grooming as they took great care in grooming my dog that was previously classified as being too reactive to be groomed while awake. He was very happy when I picked him up and even had a cute little bandana on.

Angels! They gave my dog a great haircut and didn't even tell me he has a bad personality (he…read moredoes). Also very affordable. 10/10

The staff here is nothing but exceptional! My baby was treated with love and care the entire time…read more Can't say enough about these ladies.

I brought in my dog, I just adopted and she needed a fresh start. She got a shave down and is now…read moreall fresh and clean. The girls did a wonderful job. It's been a week and she still smells fresh. I've already made a second appointment and will be back! Cash only or if you have Venmo or Cash App. They don't accept cards.

I love the Purple Poochie Parlor!! They are so darn friendly with your loved ones. I felt totally…read morecomfortable leaving my dog, Cookie, with them. They have great prices for all of their services. And you don't even have to make an appointment if you don't want to. They welcome walk-ins. Excellent groomers. Reasonable prices. A caring staff. Plus they send text reminders when it's getting close to your next appointment.

I waited a couple days to write a review hoping someone would call and offer an apology or…read moreexplanation, but I guess they have other priorities. I drove in from Hahnville with my dog for a 1pm appointment allowing enough time to get her checked in before I had to be somewhere else. I arrived early to find the doors locked and lights out despite the hours posted on their door. I assumed they had stepped out for lunch and would be back for our appointment. I left 3 phone calls between 1pm and 2pm with no answer, but could only wait 15 minutes at that location before my next appointment. I did leave a voicemail each time. Since I had my dog with me and it was 100 degrees outside I had to bring my dog inside my next appointment because I didn't have time to take her back to Hahnville first. An explanation and apology might have gone a long way if they had taken the time to acknowledge how much inconvenience they caused.