Love Pet Paradise. Staff is very knowledgeable and helpful. If they don't have what you are looking for they will order it for you. Everything in the store is high quality. Our Cookie has been getting groomed there since he was a little baby. read more

Pet Paradise - Pet Groomers Near Me - Carrollton, Virginia

We took our family dog here for grooming his whole life. We've had a few different groomers through out the years, but everyone's always been so friendly and done such a great job on him. Despite my dog's grumpy old man attitude, his groomer Bob was always patient with him. I definitely recommend if you are in the area. read more

The whole group at Pet Paradise is amazing! So friendly and knowledgeable. My Shihtzu was a real mess and I've been told by several groomers that he hi hard to handle. Last 2 groomers couldn't trim his face! Haley at Pet Paradise is amazing!! Gizmo looks wonderful and he's so happy. She even gave him a Mohawk. Soo cute! Thank you all. You've got a customer for life. read more

Pet Paradise - Pet Groomers Near Me - Carrollton, Virginia

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I was called to get my dog because he was scared of the blow dryer. The lady who claimed to be the owner raised her voice because they had no info on my dog from last time which is not my fault. The groomer and "owner" had a attitude and talked to me like I did something wrong. I immediately went to another groomer and showed her how my dog was given back to me she put him on her table and brushed him put and got the blow dryer and reacyed liek what you expect moat dogs to react. Made a appointment with her. I don't know what happened w this new groomer but I will definately not be returning. read more

Pet Paradise - Pet Groomers Near Me - Carrollton, Virginia

LOVE IT...all my favorite stuff in one store, great quality animals, birds were beautiful, inverts happy and healthy. bought a scorpion and some aqua plants. read more

Pet Paradise (PP) is a local pet supply store in Carrollton. It's a bit of a drive for me, but since I vowed never to shop at PetSmart again, PP is one of the only options for buying my dogs' Blue Buffalo food. This is not a typical pet store as it doesn't sell animals--which makes me happy. PP is all about providing good quality items for your pets. PP has a wide variety of healthy pet food with no by-products, and they carry all of the other items you might need to care for your furry kids. The store is kind of small and quite cramped, but they are able to stock it with pretty much everything you need. One of my favorite items that I've bought here is a Patriots leash and harness for my dog. While the prices here are higher than places like PetSmart, they do have a rewards program for pet food. They will set you up with a card, and every time you buy a bag of food, they will keep track. When you buy ten bags of food, you get one bag free. Services: * Grooming * Animal Chiropractic * Animal Communicator Chris Stakes * Pet Message Therapist I heard about their Animal Communicator from my last vet. I adopted my Buggy two years ago and he has lots of issues with separation anxiety and nervousness in general. I have no information about his past history and the vet suggested I check out Chris Stakes to see if she could find what happened to Buggy. I have yet to go, and I am definitely a skeptic, but maybe I will try it just for the fun of it. I have read some comments -on Yelp and other sites- about the issue with customer service and a lack of friendliness. While the staff hasn't been overly friendly to me, I haven't had a problem with service. In fact, with my last visit, the owner was genial, and she always asks for my name when I'm buying pet food so that she can add it to my card--she doesn't make me ask for it. PP is a great option for buying food and supplies for your pet. I know all of us Yelpers are happy and proud to support local businesses. Next time, instead of going to a big box pet store, try visiting PP. You'll be glad you did. read more

This is a hidden Paradise for pet lovers. Great friendly atmosphere. My daughter and I walked in looking for alternative food for my Australian Shepherd. He requires food with no wheat. The staff and owner was very knowledgeable. The owner took her time and educated us on her various selections. She even gave us samples to take home. We left feeling very valued. Great customer service. Thanks We found a place that we can get quality food for our canine companion!! read more

I'll start by stating that I've been a customer of Pet Paradise in Carrollton for about 2 years now. And I'm going off the overall experience I've had at the place. The front desk greeting/helpfulness is hit or miss depending on, I'd imagine, the person on duty. Overall they have been if not warm and welcoming, but reasonably accommodating. The point at which my overall satisfaction started to suffer was when I started noticing materials supporting very partisan agenda appearing at the front desk. I am all for freedom of speech, and I can't say I personally was offended to the point where I'd stop going there as a customer, but I was puzzled why a small business would want to risk losing or offending at least 50% of their clientele at this hyper divided day and age. The tipping point for me came when mask mandate was introduced, and all customers were required to wear a mask inside, the personnel of the store still refused to wear masks, even when helping customers, potentially putting their customers at risk. Not only it's dangerous and disrespectful, but it also makes you wonder what other safety and public health standards might be considered "optional" at this Pet Paradise. What other safety or sanitation requirements might be violated? Anyway, pets can't go on Google or Yelp and leave a review about how they are being treated, and so, I'm afraid I lost my confidence and won't be supporting this place of business any longer and won't hesitate to advise others against supporting it if asked. Another consideration I'd like to add, I know that this is the time when a lot of small businesses are struggling because of the COVID restrictions, and I try to be a supportive customer whenever I can, but in this case I will be turning to online retailers. It makes no sense why any business would be so careless about keeping their customers. read more

I purchased a large dog cookie from the case ymup front. It was so hard that I had to break it with a hammer. I mentioned this to the owner in hopes of a remedy. No satisfactory response was offered. I think I paid $3.99 for the cookie. I buy all of my kibble here even though I can purchase it on Chewy for about the same price. Unfortunate that this group is willing to let a repeat customer go for so little money. read more

Chris and her crew are always friendly and helpful. My Hugo & Esmè are treated like royalty here. Thank you very much! read more

Pet Paradise - Esmè - Pet Groomers Near Me - Carrollton, Virginia

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I went in as admittedly a novice on pet grooming options and they were just incredibly rude to me for not knowing exactly what I want. Sent me to the door & told me to come back when I know what I want. read more

Christina S. I beg to differ with your opinion! My dog had been far worse and was seen by Elaina and she never had to cut him the way Brandy did! I will never come back to this establishment and no I was not told he would be shaved! Brandy never said that to me. I have been a loyal customer for almost 3 years and I will never be back!!! read more

I took my 7 month old American Eskimo here for his first groom and I'm so happy with how they handled him and how great he looks! All the ladies that work there were so nice and sweet with him. Will definitely be returning for future grooming! read more

Pet Paradise - Pet Groomers Near Me - Carrollton, Virginia

She isn't even deserving of a star. My dog was given an apt to be groomed after being there for over 8 hours without any communication My dog was not groomed due to his behavior. He is a puppy and apparently scared of the blow dryer. When I contacted the owner who thought this was not any of her business because she asked me why I was contacting her. I clearly expressed that it was lack of communication as to why I am upset and the way I was talked to. Whoever spoke to me was rude as well as the owner Chris. She told me she owns other businesses in the area and os extremely busy. But I am curious one of her businesses is being a pet psychic. Did she not know or feel what was going on with my dog? Could have she channeled positive thoughts to him so he could handle a grooming apt? Effective communication is important and telling me how important you are and that you cannot be bothered by a customer is a disgrace. She also said she has video of me acting and demanding my dog. I would like to see this video. Perhaps she should not slander us small customers who profit her business. Ownership with out an effective owner is loud and big. Both of which are a turn off for a small town business. She owes me an apology or show the video . Simple! read more

Best service! Best care! All workers really have interest in your pet and do everything they can to help!! I love this place and would recommend 11/10 read more

These guys are wonderful! We have a rescue dog who is terrified of nail trimmings. The vet even said she had to be sedated and would charge $100 for the trim and medication. I took her to these guys - she was done in 5 minutes with no problem! They have cute treats for a great price, lots of merchandise for pets. Our other dog needs special food, these guys are the only ones to carry it nearby. We drive 35 from Williamsburg to see them! read more

They have a very good selection of items for pets you would not find at your generic Petsmart from clothes, leashes, rawhides, etc. They are also well know for their groomer. That being said it is probably one of the most unwelcoming atmospheres I have ever been a part of. The staff tends to be short and rude. This only seems to apply to the older women working at the store. I have tried this place 5 times in the last year and each experience has been just as unpleasant. I gave this place 3 stars mostly for their selection. read more

Because of a previous reviewer, I decided to take my senior rescue dog for a nail trim at Pet Paradise. I'm so glad I did! Several less experienced groomers tried to trim her nails but were unable to do it. It took Kim no time at all to take care of my girl. Everyone was friendly and knowledgeable too. read more

Visiting from Texas, and I came here with my girlfriend looking for some shoes or wax to cover my dog's feet on the hot pavement this summer. They didn't carry what we were looking for, but that wasn't the problem that bothered us. We approached the women working at the front desk to ask if any other locations in the area carried it. After the two women slowly finished their conversation (with us standing at the desk), one of the women finally looked up and said "Yes?" After asking about the shoes, my girlfriend and I received an exasperated sigh as she turned to her coworker and said "That's the second one in 2 days". We didn't even receive an answer from her as she picked back up her conversation. If you're looking for decent customer service, I suggest you drive out of your way to a different store. Maybe I'm just used to southern hospitality. read more

I've taken my little Fiona here several times to be groomed and I don't think she's ever had a better cut. They're very thorough, getting out any mats and even squeezing the anal glands (hey, it's gotta be done), which I don't think many mainstream places, like Petsmart, do. They always put little bows in her hair afterwards and make her feel like a princess. Prices are standard, around $50-55 for the works.They have a huge selection of pet clothes, collars, food, treats, and other random things. The animal communicater, Chris Stakes, is also very good. I drive a good 25 minutes to come here but I think it's definitley worth it. read more

I recently adopted a Rat-Chi and found the owner and her staff to be a great help. They are knowledgable and polite. The prices are cheaper than the big box pet stores and they carry the best (healthiest) products for furry kids. As for me I go in the store with a positive attitude and they response in kind; I haven't experienced any rudeness. I am a loyal customer! read more

Awesome, locally owned pet boutique with tons of GOOD QUALITY (!!!) pet food, toys, treats, and other pet supplies. The staff is always friendly and helpful. The groomers are really nice and treat the animals well. They have a lot of unique items in stock and their prices are very competitive. read more

I shop here all the time. They have a great selection of food for any budget, and most dietary needs. Staff, especially Owner, are very helpful when you need advice about specific dietary issues and food recommendations. I love being able to get my dog food locally and not have to drive 15 miles to nearest big box pet store. Much more personalized service. Some friends and I have used Chris Stakes, Animal communicator, to help us find out what may have occurred in our pets past. Helpful information was provided. Dr. Rowan, Holistic Veterinarian who provides Chiropractic treatments every other week is excellent. He does evaluation, spinal manipulation, and cold laser treatments. He is thorough and patient. My dogs leave moving much better and happier. read more

Pet Paradise is a charming pet store - great fun items and selection. Chris's animal "talks" are amazing. It is so fun and informative -if you are not a believer - you will be! I have taken both of my dogs there over the years and she is dead on! Its a great gift for the person that has everything! read more

Thanks Chris for the wonderful service my pets received by your groomers. Our first time, but definitely not our last. Your unique doggy snacks are very much enjoyed by my doggies. Keep up the great work! read more

This is a review for the retail side of the business. I really had a great time at this store! They have a great selection of foods for dogs and cats that are healthy and wholesome. (They even have a small selection of small pet items) They have brands like Zignature, Orijin, Acana, Stella and Chewy's and Weruva, all amazing foods selling everything from kibble to raw foods. It's a small space, but they use their space well. They have everything from an array of dog clothes to different types of dog and cat bowls--you could get dizzy from the amount of toys they have! My favorite find at the store was their line of Roam dog treats, which is an awesome line of exotic dog treats. Their prices are decent and competitive with other small pet store in Hampton Roads. Their staff was friendly and they even keep frequent buyer cards in store so you don't have to remember to bring them with you. It's worth the drive if you live far away! I came all the way from downtown Portsmouth. read more

We always try to support local shops, but the customer service (or lack thereof) killed this one for us. When we approached the checkout counter to ask a question, we first had to wait for the ladies working to finish their conversation where they were blatantly complaining about a previous customer. Then, once we were finally acknowledged by one of them and in the middle of speaking, we were interrupted so they may continue discussing said "problem" customer. Unfortunately, my daughter did find a cat bowl she liked and wanted to buy it with her own money. With hesitation, I approved and we once again made the attempt at the checkout counter. The total came to $8.47, so my 8-year-old gave her a ten dollar bill. The woman behind the counter proceeded to hand the child a one dollar bill and said "Have a good day." Is it just me, or did she just steal money from a CHILD? Being that we are learning about money at home, and my kid can do simple math, my daughter looked at me with a very confused look and said that something was wrong here. Yes, something is very wrong here....on multiple levels. read more

DO NOT TAKE YOUR PETS HERE!!!!! RUDE AND OBNOXIOUSLY CONFRONTATIONAL! We've taken two family dogs to Pet Paradise i.e., Pet Prison for grooming and had the same experience both times! The dogs were left ALL DAY in a cage with no phone call for pickup. The first time, I finally called to check and was told "oh yea, he's ready...you need to come get him up NOW." The second time, my brother in law took his lab in for grooming and the same thing happened and he finally had to call! However, this time, they claimed they HAD called his cell, but ofcourse they lied about that (you know with that call log and everything). When confronted about this, they were beyond rude and argumentative. My brother in law was NOT HAPPY and voiced his disdain for their RUDE behavior, inconsideration and horrible customer service. The counter staff were again, confrontational and unapologetic. Later that day, the owner and supposed "dog whisperer" called him yelling, and screaming etc and then hung up on him......UNBELIEVABlE! Out family will NEVER EVER patronize this horrible establishment again. and btw...if she IS a "dog whisperer" you would think she could hear the dog saying "i want to go home...please call my daddy." What a bunch of bull! read more

Ask for Stacey, she does the best grooming! My dog is a repeat customer because of the quality of her work and great attitude.

I went there cause of all the reviews were good. The people working there where great then I met the owner. She was rude and condescending to her employees and customers. Not just to me either there was another woman in the store she was rude to. She was bad enough I had to leave before I said something about rude she was. Also when I was looking at dog food some bags had small wholes in it and I saw rat poop on there selves. If they cleaned up get rid of the rodents and put up a warning sign if Chris is in so you can avoid her I might go back cause the ladies were very nice and knowledgeable. read more

What an incredible place! I love Pet Paradise, sweet Chris and her wonderful staff! I've been going here for quite a few years and I will continue. Both my shih-Tzu's love being groomed here! They have great treats (if you like organic like I do), only the best selection of food and a knowledgeable, helpful staff. Dr. Rowan is such a kind chiropractor and helped my older dog feel so much better. Now let me say a little about Chris Stakes.... she's the real deal for all you skeptics, you will leave a believer in her talent, that I promise you. She has helped my dogs and me thru some issues with behavior (and what made them act that way). She was able to comfort my elder dog and myself when his time came, I was a freakin' mess but with her help my heart could heal. I love seeing her and so do my dogs! This shop is a must for any pet lover. Its always a delightful experience... Me and my fur babies love you guys! read more