SArah and her group are beyond great. They handle our tiny cat with breathing problems and our…read morelarge blind/deaf dog without any issue

We left two of our dogs at home for a little more than two weeks while we were out-of-town. These…read moreare both dogs who had never been boarded or left behind before. One is ten years old and the other a little more than 1 1/2 years old--and we were very concerned about their welfare without us around to take care of them. (Yes, they're both spoiled.) We decided that leaving them at home would be better than boarding them and contacted Sarah based upon the recommendation of our groomer. We could not have been more pleased with the result. Sarah had three young people who made four visits each day for the 2+ week period. They reliably showed up on time each day and fed, walked and played with the dogs during the visits. (It did take a couple of days before the dogs adjusted to the change in their routines but they generally did adjust--although one had eating issues but that was because he is a little neurotic and had nothing to do with the care provided. In fact, the sitters went out of their way to work with that particular dog to get him to eat.) We received detailed daily reports about each visit by email, with pictures. Most importantly, we were quickly contacted with any issues or questions that arose. We would absolutely use Sarah Sits again and highly recommend them to anyone who wishes to have pets cared for in their own environments.

Swift Creek Animal Hospital did an excellent job caring for our two cats while they boarded. Our…read morecats aren't accustomed to boarding, and the staff handled everything with so much patience and kindness. You can tell they truly pay attention to each animal as an individual--they were caring, attentive, and thoughtful about each cat's specific needs. They also did an amazing job working with each cat's personality to ensure a smooth experience and to prevent unnecessary stress. Because of how they managed things, I feel confident our cats will have a better boarding experience in the future. We're very grateful for the great care we received and highly recommend Swift Creek Animal Hospital.

My husband and I have taken our dogs to this vet for 15 years, but never again. Our dog began…read morehaving seizures for the first time and had 4 seizures in the evening and overnight. We called an emergency vet and they said they would need to see what was happening to properly diagnose her, so they advised waiting and taking a video if she has another episode (which is a separate issue with another facility). Rather than risk a 30 minute drive to a questionable emergency vet, we figured Swift Creek would help. We were in the parking lot waiting when they opened at 8am. My husband explained the situation, and my dog clearly had seizures (we did take a video at that point), but they told us to go to urgent care. Even when told that she was now having seizures 3-4 hours apart and waiting another 3 hours for urgent care to open would allow time for another seizure, they still said they would not see her. They have been this dog's vet for all 5 years of her life and have seen all our other dogs over the course of 15 years, yet they turned us away when our dog really needed help. Fortunately, we found another vet that was open and willing to see her. They gave her a sedative and seizure medication. They did nothing that Swift Creek didn't have the ability to do, other than show compassion. Swift Creek might be fine when your pet is well, but don't count on them to help when you really need them.

I've been coming to this office since moving to the state in 2023 and I love them! Every single…read moreperson who works there is obviously genuinely passionate about animal care and helping those animals' human guardians. Dr. Stratton makes sure to take as much time as is necessary with every patient, explains things very thoroughly, and is just all around a wonderful person. Dr. Hall is also super nice, patient, knowledgeable, and helpful. The front desk workers and the vet techs (I'm blanking on names right now, though I think one is named Chelsea and one is named Emily) are all wonderful. I've legitimately considered going in either by myself or with one of my cats just to say hi and chat and share kitty lovins. Their prices are also incredibly reasonable. Even for bigger things, like a cat dental cleaning with extractions and X-rays, is less than $2,000, while the same thing at other places I looked was $4,000-5,000. HIGHLY RECOMMEND.

The groomer is BoSs!!! My baby has never looked better. I must admit I neglected her during the…read moreholidays so she was matted. This is the first time a groomer left her beard. Mustache and skirt in tact. That extra $10 charge was well worth my boo looking sweet as ever. Pet Smart should send their groomers to train under your groomer. They scalp our dogs regardless of their condition. Can't wait until our puppies hair grows back so we can take her back to Farmers for a schnauzer cut from a real "PRO!!!"

Bridget (Mrs Dog) was our dog for 14 years. A fox hound beagle jack russell terrier mix, she was…read moreadopted as a puppy, then returned to SPCA. We adopted her at about age 1 1/2 years. We just lost her to cancer at 15 yrs 8 months. She was beautiful and could be cranky with our other dogs., with wonderful ears and a beautiful coat.. G-d, we miss her so badly. My precious precious girl .

The ladies there are so rude. ESPECIALLY the lady with the gray curly hair so intitled. She hardly…read moreknow what she's talking about when it comes to cats.

Yes I used to volunteer for this group. They really care about the animals. I would go there weekly…read moreand walk dogs and help adopters. I now do not have a dog and would like to volunteer. I'm currently living in the "Bickford " nursing home. Would this be possible? It would have to be a desk job as I am using a walker now to get around.

Our sweet boy!! The staff actually cares about the animals and provided accurate info about which…read moredoggo would work well for our home which has two kitties. Sulley is such a sweet boy and adapting very quickly. Staff even gave us a toy that Sulley particularly loved and is still his favorite

So many good things to say. So many. SO MANY. The front…read moredesk receptionists know my pup by name and always greet us with a smile. We see Dr. Hillenbrand who is new to this location, but she is FANTASTIC. My pup was having some difficulty with diarrhea, giardia, and then got into some carpet to top things off. She called me 3 minutes after the practice opened to personally check on my pup. She answered any and all questions I had, offered an x-Ray to ease my mind about a blockage from the carpet, and called two more times during that week to check on us. She walks me through all of her findings while performing her exam on my pup, makes a plan for our next visit and what we can expect, and makes giving vaccines look like a piece of cake. She even mailed me a hand-written letter after our first appointment to thank us for choosing to see her and welcomed us to the practice. A hand-written letter, delivered via snail mail, in 2022. My heart! I called one day to have my pup's vaccination records emailed to me to provide to my landlord. I kid you not - 1 minute after talking with the receptionist on the phone I had a copy of her records. We had to submit a stool sample to check for remaining giardia, and had results in less than 12 hours. We live in Richmond but the 25 minute drive to this practice is so incredibly worth it. If you are looking for a vet, look no further. I don't have a single bad thing to say about this practice. We love them so much!!! My pup approves!!

A caring and very experienced vet. Took great care of my two Jack Russell terrier girls. Appreciate…read morethat he gave me options for care without forcing a lot of testing.

From the appointment making process to the actual visit and to today, following the appointment, as…read moreany pet parent desires, the relief of seeing that your baby is feeling better - my anxiety and stress has eased! Thank you to the team that provided compassionate care for my baby Mila. Thank you Dr. Amy for providing the appropriate treatments, Mila has eaten 3 times since being seen. My kitten has severe dental disease and has had reduced nutritional intake. Everyone I interacted with on the day of her appointment were so caring and supportive. She has a surgery scheduled this month with Broad Street and the visit has been reassuring that she'll be under great care during the operation! Anyone who devotes their life & career to take care of animals deserves their praises. Thank you again Broad Street Vet. Mila and I will see you again soon for her surgery!

I have taken my sweet baby kittens, Shrimp and Grits, to Broad Street Vet Hospital three times now…read moresince I adopted them & I've been really impressed by the service & pricing every time I've visited! Their first visit was for Shrimp & Grits final kitten visit aka their last round of shots plus a little treatment for a nasty ear infection Shrimp was fighting. I believe this visit end up costing around ~$150. I was really pleased with how thoughtful and attentive both the vet and the assistant were with my many questions as a new kitten mom. The second visit was for a minor health issue with Shrimp. The vet gave me very thorough information and treatment for her. I believe this visit cost around ~$200, including urinalysis and other tests. Our most recent visit was for grooming for Grits. I've never had a long haired animal before and I was so thankful for the time Debbie took to explain how I could best maintain his coat and comfort! This visit, with a first time grooming discount, was $35. The receptionists and assistants are always incredibly kind & seem to really love animals. I'll happily be continuing to go to BSHV for my veterinary needs!

On Wednesday, July 30, 2025, our sweet little girl, "Lola," a mini petti who was my joyous, happy…read moreGrand fur baby visiting for two weeks from Nashville, TN died. During her second week of vacation here in Virginia, my daughter scheduled two appointments for little Ms. Lola; one for a nail clipping and another for a bath and grooming. Lola went to C C Pet Spa on Monday, July 28, 2025 to have her nails clipped and on Wednesday, July 30, 2025 she returned for the bath and grooming. On Wednesday, about an hour after leaving her at C C Pet Spa we received a call from C C Pet Spa indicating that there was an emergency at the Pet Spa. I rushed to the Pet Spa and was informed that our Lola was currently at a Veterinary Hospital up the street and as I walked into the examination room at the Vet Hospital, Ms. C C, her Assistant, my heartbroken daughter were all present but Lola was not there but, in another room, and was deceased. We were in shock and our hearts were broken as Lola was just running around the house as happy as she could be just an hour before. We do not know what happened to Lola at C C Pet Spa and we may never know, but what we do know is that while we were at the Veterinary hospital, Ms. CC of CC Pet Spa stated to us that she would be paying for Lola's cremation expenses. We didn't ask her to, nor had we ever had a pet cremated, and we couldn't even grasp the loss at the time as our hearts were just shattered, as Lola is a Velcro puppy, a sole companion and a pampered and much-loved little girl. She gets groomed on a regular basis in TN and has never had an issue. Ms. C C informed the Veterinary Hospital multiple times that she would pay for the cremation expenses and the Hospital confirmed and reminded us several times that Ms. C C had indicated to them that she would be paying for the cremation expenses (just as she had stated to us). The arrangements were finalized on Thursday with the cremation vendor. The Veterinary Hospital stated to me that their calls to Ms. C C were not being answered nor their voice messages. On Friday, August 1, 2025 the Veterinary Hospital called and informed me that they were finally able to reach Ms. C C. She has now advised them that she will not be paying for the cremation expenses. This adds insult to injury as C C Pet Spa did not have the decency to inform us that they are defaulting on paying for the cremation expenses, which was proposed by Ms. C C of C C's Pet Spa. We are heartbroken by the sudden and unexpected, unexplained death of this six year old, vibrant and happy little girl and by the conduct of CC Pet Spa in taking our pet to a facility, agreeing to pay for the cremation expenses and then leaving it to that facility to contact us to let us know of their despicable behavior in not paying for the cremation expenses they agreed to. Their lack of empathy and concern towards the pet owners and the added expenses we incurred as we grieve the loss of little Lola is egregious. If I could write a negative -5 Stars I would. Thank you,

They did an incredible job with our one year old Bernedoodle! All the staff were so friendly and I…read morecan tell they took good care of our girl. Love that they let you choose your own shampoo before the appointment. We will be back!