On Wednesday, July 30, 2025, our sweet little girl, "Lola," a mini petti who was my joyous, happy Grand fur baby visiting for two weeks from Nashville, TN died. During her second week of vacation here in Virginia, my daughter scheduled two appointments for little Ms. Lola; one for a nail clipping and another for a bath and grooming. Lola went to C C Pet Spa on Monday, July 28, 2025 to have her nails clipped and on Wednesday, July 30, 2025 she returned for the bath and grooming. On Wednesday, about an hour after leaving her at C C Pet Spa we received a call from C C Pet Spa indicating that there was an emergency at the Pet Spa. I rushed to the Pet Spa and was informed that our Lola was currently at a Veterinary Hospital up the street and as I walked into the examination room at the Vet Hospital, Ms. C C, her Assistant, my heartbroken daughter were all present but Lola was not there but, in another room, and was deceased. We were in shock and our hearts were broken as Lola was just running around the house as happy as she could be just an hour before. We do not know what happened to Lola at C C Pet Spa and we may never know, but what we do know is that while we were at the Veterinary hospital, Ms. CC of CC Pet Spa stated to us that she would be paying for Lola's cremation expenses. We didn't ask her to, nor had we ever had a pet cremated, and we couldn't even grasp the loss at the time as our hearts were just shattered, as Lola is a Velcro puppy, a sole companion and a pampered and much-loved little girl. She gets groomed on a regular basis in TN and has never had an issue. Ms. C C informed the Veterinary Hospital multiple times that she would pay for the cremation expenses and the Hospital confirmed and reminded us several times that Ms. C C had indicated to them that she would be paying for the cremation expenses (just as she had stated to us). The arrangements were finalized on Thursday with the cremation vendor. The Veterinary Hospital stated to me that their calls to Ms. C C were not being answered nor their voice messages. On Friday, August 1, 2025 the Veterinary Hospital called and informed me that they were finally able to reach Ms. C C. She has now advised them that she will not be paying for the cremation expenses. This adds insult to injury as C C Pet Spa did not have the decency to inform us that they are defaulting on paying for the cremation expenses, which was proposed by Ms. C C of C C's Pet Spa. We are heartbroken by the sudden and unexpected, unexplained death of this six year old, vibrant and happy little girl and by the conduct of CC Pet Spa in taking our pet to a facility, agreeing to pay for the cremation expenses and then leaving it to that facility to contact us to let us know of their despicable behavior in not paying for the cremation expenses they agreed to. Their lack of empathy and concern towards the pet owners and the added expenses we incurred as we grieve the loss of little Lola is egregious. If I could write a negative -5 Stars I would. Thank you, read more

C C Pet Spa - Lola bug - Pet Groomers Near Me - Richmond, Virginia

They did an incredible job with our one year old Bernedoodle! All the staff were so friendly and I can tell they took good care of our girl. Love that they let you choose your own shampoo before the appointment. We will be back! read more

C C Pet Spa - Our pup after her appointment - Pet Groomers Near Me - Richmond, Virginia

I will never bring my dog back to CC's Pet Spa! They were so unprofessional and rude. When I dropped my dog off they gave me a two hour window and mentioned the time was contingent on the other dogs ahead. There were five people dropping their dogs off at the same time. 3 1/2 hours later, after rearranging my work schedule, he still wasn't ready. Then the groomer told me "standing there won't make me move any faster" as I waited in the front lobby area. I tried to offer a review from one business owner to another and she laughed at me. She called me a rude Petsmart customer because another customer complained prior to me. read more

23860, Virginia CC provides phenomenal grooming services for my fur baby, Savannah Mae. She is professional, has patience with all the fur babies and provides reasonable prices. read more

C C Pet Spa - Savannah Mae...after being groomed at CC'S Pet Spa - Pet Groomers Near Me - Richmond, Virginia

They do a wonderful job grooming my large aussiedoodle & it's affordable! Definitely recommend. read more

C C Pet Spa - Pet Groomers Near Me - Richmond, Virginia

***Beware*** These people are extremely unprofessional. We had been going here in an effort to support black businesses for about 14 months on reoccurring visits every month. In March of 22 they told us we couldn't come anymore because our puppy needs more shots. We finally got all of his shots taken care of on 07/07/22. We got the vet to send records so we could get our puppy back on schedule. So CC Pet Spa called us to let us know they got the records and he was good to go. We made an appointment for 07/09/22. They advised us it would be $50 when we dropped him off. When it was time to pick him up they said our total was $140. We were shocked to say the least. They said an extra $40 because he was matted and an extra $50 because we missed to reoccurring visits. We tried explaining to them that they told us our puppy couldn't come because he wasn't up to to date on his shots. They said it was our responsibility to cancel the reoccurring visits even though they told us he couldn't come. Nobody made mention of these fees in the past 3 months and just sprung this on us when it was time to pick him up. Long story short the police had to be called and I still had to pay $90 to get my puppy. Even though the vet literally just told us we were doing a good job because our puppy wasn't matted. Not to mention he was there 6 hours. I wouldn't recommend doing business with them. They were very rude and we won't ever be back. read more

C C Pet Spa - Price is $50 because our puppy is over 1 years old - Pet Groomers Near Me - Richmond, Virginia

This was such a great option for us, I'm so glad we came! Our dog, Sosa, is an eight year old with severe anxiety about the groomer -- he hates being crated, the other dogs freak him out, and the sterility of being on the platform without mom is too much to handle-- but all of those accommodations (and more!) were made through an easy email conversation before setting an appointment. Because of these complexities, we were able to schedule an appointment when she had some downtime and we were in and out of saïd appointment in 20 minutes! Did I mention the very-special appointment that needed all of these accommodations was made within two weeks of my initial request? Since I was able to sit with him, I was able to see how great CC is with dogs and how patient/careful she is! We had a great experience here and we'll most definitely be back! read more

C C Pet Spa - a (mostly) happy camper after a GREAT experience getting a nail trimming - Pet Groomers Near Me - Richmond, Virginia

AWESOME SPA!!!! CC has wonderful grooming service. My husband had not been pleased with any of the popular grooming services since we got Pepper, then I was recommended by a co- worker to CC and gave her a try!!! I ABSOLUTELY LOVE THEM!!! My Pepper always come home looking good and smelling fresh, gets plenty of compliments from everyone that see him too I LOVE CC'S. Vanessa read more

, Value Definitely recommend!!! We LOVE LOVE CC Pet spa!!! They do a fabulous job on my two fur babies. Their pricing is great, I have used their service in the past and absolutely loved it then. And we're back again and completely love the treatment our babies get here. As you can see my standard has a medical collar on his eye had a cyst on it and they took exceptional care with his eye wound and gave him back in great condition. I trust them with my babies and highly recommend their business. Our babies look and smell so awesome. Wish I could give additional stars they deserve 10 's. They treat the animals with love and they have great prices they are reliable, consistent and very clean. read more

First time and last...dropped my dog off at 130p sharp...got a call at 350p to say they were running behind...I returned at 445p and waited in parking lot til 535p and I go in to be told they were just about to cut him because they had two big dogs to do which there was still a big dog on one of the tables, but not my problem. I asked them for my dog if they hadn't even started cutting him and she quickly tells me "well you still have to pay for the bath"....I said no problem, but to charge me $50 to waste my time was ludicrous and my dog still looks and smells a hot mess. They were apologetic and offered for me to bring him back later in the week when they weren't as busy- that was laughable! Why did I make an appt for today??!! Poor time management skills, you get all dog info when customers call for appt so you should already know how long it takes per dog according to size, I'm not a groomer but that's common sense! Never again! read more

See all

This is an awesome pet grooming spa. C.C was extremely friendly and knowl about dogs. The facility was clean and when I pick up my dog he looked amazing . Will definitely be returning and referring her to friends. read more

Great place,great attitude and also had my dog smelling so good..we have found a new home!