I absolutely would recommend these beautiful people to be in trusted with our shitzu Georgie. He is…read moreour baby and has terrible anxiety when is is separated. They work so well with him and call us promptly to pick him up. He looks so precious when he is groomed. Walking around so proud. lol. Can't say enough good things about these people.

Pooch Parlor for baths and grooming. They do an excellent job at a reasonable price.read more

Being new to town, I needed to find a good, reputable groomer. I passed by this location many…read moretimes, and stopped by to make an appointment. Very friendly people, and clean and well managed. My dog never looked so good when I picked him up. And the cost was far less than I had paid in the past at other places.

My dog Binky, a Maltese loves the owners! They spoil him , just like I do! He is so excited to go…read morethere, as soon as I get his carrier out he is trying to get in. That's the only time I use the carrier regularly so he knows where he is going! I don't even have to use the carrier anymore because he loves them so much, Maltese dogs can be pretty finicky about people, but he has always liked them and believe me he doesn't like just anyone! He always looks so cute and happy when I pick him up! Plus I'm sure he loves the fact that one of the owners brings their sister in each day and she lets the dogs sit on her lap, see I told you, they will totally spoil your dog! I feel that my dog deserves that so I have been taking him there since they opened, and I have never regretted it! Binky is my baby and they treat him accordingly! I simply love them, best groomers around!

We love Pawsitivity! Ian, Jess and Mary truly care about the wellbeing of the pets and pet owners…read more We have been going to Pawsitivity for several years and have always been extremely happy with their services and friendliness. Our Schatzi always comes back so handsome. They do fantastic grooming. For anyone looking for quality grooming and quality people definitely try them out!

I have been taking my little Angel Bear Paw Paw to Pawsitivity Dog Grooming for over a year now!…read moreBest place for your friend to get pampered! Jessica, Ian, and Mary are simply "The Best in The Dog Grooming Business!" ! My little friend is always taken care of, and given the best quality care! Pawsitivity Dog Grooming will take care of ALL your dog's grooming needs! Your dog gets an appointment and you know exactly when to pick them up! A Five Star Experience for your "Best Friend!" We Appreciate Pawsitivity Dog Grooming and we are so happy we found you! Thanks for taking care of "My Best Friend!" - Angel Bear Paw Paw's daddy.

My Name is Christina and I live in Springfield, Illinois. When I saw the video about how and why…read moreshe created The Pampered Pet Center, I thought it would be the perfect place to take my 5 month old puppy Sweet Pea while I went to work. I thought there would be people there who would play with her like I saw people playing with the dogs in her video. And, I thought she would have Constant Supervision. Sadly, when I looked on the webcams throughout the day, I saw her sitting by herself in a cage with one other dog and the place looked deserted. Now I took her there 6 times and she was there for 9 hours each time. Only the Last 3 times were the Webcams working. And since I work I didn't see her entire day, but I saw enough to know that unfortunately I will not be bringing her back.

I boarded my dog Friday and Saturday night in early June 2023. I was told it would be $25 a night…read more I was charged $135 total. I didn't think about the total until after I left. I called today and they said, no it's $40 a night but if you pay with a credit card (which I did), it's $45 a night. I was never told that or else I would have paid cash. I said I was told on the phone $25/night. The woman on the phone said "oh it must have been a man who told you that" (it was). My dog came home with more food than I expected, so I doubt she was fed enough, even though they were given instructions. The webcams were down all day Saturday. I was able to see them on Sunday. Otherwise, the building seemed decent and they appeared to have a big play area outside. I feel totally ripped off and we won't be going back. I called back and talked to the man who gave me the original price. I said I would gladly bring in $75 cash if he would refund my credit card payment. He refused, I said I would be disputing it with my card company. He said you do that so you get charged for it. So I'm dealing with this still. Other people I know stated something similar happened to them here as well. An absolutely unprofessional business.

We've taken two different dogs here for years. Lewis and Jean are great, and our dogs appear happy…read moreto go there, always running up to the door in anticipation. No idea what the one reviewer is talking about not being allowed in the kennel area; I've been there and in the play yard many times. This is not the Taj Mahal, it's a kennel, and a very reasonably priced one.

This is a hidden gem that everyone should check out! They helped us out with a difficult last…read moresecond situation without hesitating. Plus, the kennels were very clean with lots of space for the dogs to run. Finally, I trust when dogs can sense if a person or place is not good. Our dogs were very excited upon entering and meeting Lewis. We're definitely going back!

My son brought our 6 lb Yorkie to get her hair cut. I was on vacation, I feel they took advantage…read moreof my son he has autism but he is high functioning. He called me and said the lady wanted to talk to me, we spoke she said Cocoa was all matted up. I couldn't make sense of that because I know when I left she was not. They said she was skittish and that was a problem too. At that point I didn't feel like there was much I could do since I was out of state. The next day I asked my son how much did they charged us, unbelievable it was $103.00 for a Yorkie. NEVER again will I ever step foot in there again and will never recommend them to anyone that I know. Shame on you Spaw Patrol in Chatham, IL!!!

They cut my Labradoodle so short she got hot spots. I had to take her to the Vet. I won't be going…read moreback here again.

WOW - I am so pleased with my experience here! I moved here recently and was looking for a new…read moregroomer for my Yorkie. It's always a bit stressful looking for a new place, so I was happy to find Pet-A-Groom. My Yorkie has been groomed by Pat twice and she has never looked better. I can't recommend them enough!

I've taken my dogs to Cindy for years. They always looked professionally done. We just got a Poodle…read morefrom a Puppy Mill. She's 7 years old and her feet had never touched grass. She's had to make some big adjustments. I was afraid I'd have to tranquilize her to get her hair clipped. Cindy groomed her with few problems. She is the best with dogs.

My family has been coming to West Lake ever since our very first dog. Since then, we've all grown…read moreup, own our own houses, and have multiple dogs. We have always chosen West Lake for our dogs care. So over 20+ years, our family has trusted WestLake with our pets. When I adopted one of my dogs, I got a call 30 minutes before the appointment from a lady frantically asking if I filled out the puppy form yet. I told her I had not because I had the forms that I was going to bring to the visit. I felt she was accusing me of withholding this information and that I immediately needed to stop what I was doing and send those documents right then. I understand the doctor needs to see those records, but 30 minutes before? This couldn't have been figured out a couple days or even a day before? I was talked over while trying to explain myself. I had no problem filling it out, it just made me feel like I was at fault. At this visit my dog got shots, distemper being one of them. They said he would need a booster in 4 weeks. Time slipped away and I forgot to call and make that appointment within 4 weeks. I think it was 5 or 6 weeks when I called again to schedule. The lady told me I would have to start that process over again because it was over the 4 weeks. If I would have known how important it is to have him get those shots exactly 4 weeks apart, I would have scheduled it after the initial vet visit. This costed me another vet bill, plus another tech appointment. I would like to take him to get groomed, but the groomer required him to get ANOTHER booster since the process had to be started over. This costed me another $30 tech visit. It all could have been avoided if I was educated on the importance (from the doctor and staff) that the booster HAD TO BE DONE within 4 weeks. So now my dog is matted on multiple parts of his body and I've had to do an at home scissor job while we wait for grooming. I would advise how important it is WLAH tells their clients to make the booster follow up after the initial visit so they don't forget like I did. To add to this, I work a normal 8-430 Monday-Friday job. I've had to take off work multiple times for these visits because there's no tech appointments after 430/445 unless I beg for a 5 pm appointment. How do most people who have a normal job get appointments at the vet without taking off time from their own job? They are not open on the weekends either! Other vets in town are. The last straw that broke the camels back, or rather, broke our hearts into pieces, happened on Monday. My mom's dog, Rocco needed medical attention urgently. My mom called their office on Monday and was turned away because there was only one vet that day. She had to take him to an outside facility and we found out he had liver cancer that was spread to his spleen and stomach. His stomach was full of blood and he was suffering. We had to put him down. We were absolutely devastated. It puts a bad taste in my mouth that we have trusted and given our hearts to West Lake for all our dogs, only to be turned away when we desperately needed them. A random vet put our beloved Rocco down, but we had no choice. We didn't want him to suffer any longer. When my sister told WLAH about this, they apologized about the news and went on with their day. While our family was in shambles, mourning this loss. I write this to bring some awareness to the care you, the viewer of this post, might receive. I try not to make a fuss about my pets because they are all pretty healthy and we don't require much. But in recent years it seems harder and harder to get great vet care here. I will be taking my furry family elsewhere for vet care and I would do your research on other vet facilities in Springfield to see who can truly accommodate you and your pets needs. Giving 2 stars because they have a piece of my heart for putting down our very first dog and we have been getting care here for over 20 years.

West Lake Animal Clinic is the best, by far, any of the clinic in Springfield. I wouldn't go any…read morelace else. They are very caring people and when it was time to let my fur baby go across the bridge to her rainbow, they were so thoughtful for my feelings and her comfort. By far, THE BEST. When I get ready to pick up my next rescues, they will be who will be taking care of their health and well being.