I always go into this store to shop for my cat and most times i go in there "michele" is so rude! she threw my cats food into the bag and on top of that i had to ask her for a bag like why would i want to carry out cans of food?? everybody else is normally pretty nice but her attitude is just always nasty for absolutely no reason. If she is the manager which I assume that she is she really needs to work on her customer service etiquette, there is no reason for a grown women to be having such a disgusting attitude , if you don't want to work there then don't. I have seen over 10 reviews mentioning her and her terrible attitude and it seems like absolutely nothing has been done. there was a white guy behind me and she was so nice to him greeted him and everything but when it came to me she was extremely rude. I don't know what her issue is maybe she enjoys being miserable. read more

The staff here are incredibly friendly, always making you feel welcome. The place is consistently clean, and you'll find the prices to be very affordable, making it a great spot to visit. read more

When you walk into a store and an employee looks at you stone-faced - no smile, greeting, offer to help - that's a sign. But when you take your items to the register to check out and are still ignored, despite seeing at least three employees, that tells you that they don't want your business. This store has terrible customer service. I won't be going back. There are better fish in the sea tbh. read more

How is this lady a store manager?? I have been going to the Fayetteville Pet Supermarket for just about 2 years now. Each time I go and I have to deal with the so called store manager Michelle (or Mimi as I call her..IYKYK), I have the worst experience. For the most part the other employees like the Hispanic guy in fish, or the taller blonde gal are super nice and very knowledgeable, but "Mimi" is always so rude, unprofessional, and definitely not worthy of her title. I have also heard her on several occasions belittling her employees even calling one a blonde patsy. I can't be the only person who has had terrible experiences with the store manager, hopefully someone higher up with n the company will actually come hold her accountable for her terrible ways. Until then I'll stick with only shopping when the other employees are there to assist me. read more

Michelle and Katie were AWESOME!!! When Tucker passed they comforted me and worked with me about the merchandise I bought for him earlier. Really made the DIFFERENCE!!! I wanted to keep his account open there. Thankyou SOO much!!! read more

Worst pet store i've ever been in first and last time going here, zero customer service I'll stick to shopping at Petsmart!!!!

DO NOT BUY REPTILES HERE. Care and health of the reptiles here is abysmal, so much so I almost thought one of their ball pythons was dead. No hides provided for most of the animals, causing stress. Dirty enclosures, the sparing substrate that was there was visibly filthy, and several pieces of feces left lying around in the enclosures. unsafe substrate, and humidity needs are not met, causing dangerous stuck shed issues. Just wait and go to repticon instead, the animals are much cheaper, healthy, and the sellers are far more knowledgeable. read more

Super friendly and knowledgeable staff!! Best aquarium fish in the area - tanks are clean, with healthy fish and a great selection of live plants.. read more

Me and my boyfriend bought a betta fish from this place, and in less than 24 hours, he died. The staff young lady who helped us told us that he didn't need a filter and to just put a water solution in his water and he will be okay, we followed all the rules and he died overnight! When we took him back to the store, they said the aquarium needed to be set up for a week before we put the fish in there but it was all new information to us and we did not get a refund or a new fish. read more

"At Pet Supermarket, our priority continues to be the health, safety and care of you, your pets and our employees." This isn't true. I went there yesterday and sadly none of their workers were wearing masks. It made me feel very uncomfortable. read more

I have been there a number of times and they're always helpful and knowledgeable. I buy everything from dog treats to fish to lizards and lizard food. Good selection! read more

Wonderful store and staff. Very knowledgeable about their animals and helpful with animal issues! Very willing to help! My favorite pet store!! read more

They are just as pricy as Petsmart on Skibo, I always have been greeted by the staff as I walk in. I did not like the conversation I overheard while shopping for a new dog toy. A sales rep who just sold a ferrett to a lady with two small kids, loaded up her shopping cart with crap I thought was a little much for a ferrett. She also was trying to sell her flea and tick shampoo, dog travel crate, vitamins, and a ton of additional stuff. I will only stop in if I am in the area, I definately will not go out of my way to shop here. Pro: They have Canadee Dog Food Con: Super expensive read more

I have no complaints about this pet store. They have birds, rabbits, and guinea pigs! Those are always fun to pet. I always go to this store because it's one of the only physical stores that carry Vitakraft yogurt drops for my dogs which I go through a lot of. I have also gotten bully sticks from here as well and a few toys for the pups. read more

Nice deals for pets. Fresh doggy biscuits at the front. Lots of toys for pets. Birds, rabbits, and ferrets inside.

I took my dog in there 3 weeks ago. This week his vet diagnosed him with "kennel cough". That is the only place my dog has gone for a very long time. A $75 vet bill, I will not go back again. read more

Yes, they have an OK variety of stuff, but unfortunately the staff (that I have dealt with in the couple of times I have been there) are completely unknowledgable! I created a yelp JUST to review this business. I went in to the store, just having moved here to Fayetteville with my boyfriend from another state, and I decided I wanted to get a little pet to keep me company. I walk in to the store and start looking at the animals and then looking at different supplies (cages, bowls, food, bedding, etc.) to get a rough estimate as to how much it would cost to initially get each pet (as I had nothing, this would be my first pet ever.) An employee came up to me (I guess I looked kind of lost) and asked if I needed help. Of course, I said yes thinking they would be able to give me the CORRECT answers to me questions (I mean come on, if someone came in to my store I'm sure they would expect me to know about the "merchandise" I have! Why should it be different at pet supermarket?!) I had noticed on one of the cage boxes for "small animals" a dwarf rabbit was listed and I was curious to see one, so I asked the employee if he could show me one. He quickly responded "Oh yes! We just got two of them today!" I was SOOO excited, so he took me to the bunny cages and showed me these two ADORABLE little bunnies which were "dwarf bunnies", HOW CUTE! I fell in love with the "dutch dwarf" and picked one right away. From there he told me it was a girl and that it shouldn't get anymore than 4 pounds, and helped me pick out all of the supplies I needed. Needless to say, at first, I was very impressed with his knowledge and helpfulness and I went home a happy bunny mommy. After about two months, I found out he was pretty much wrong about everything. Before we even get into the actually bunny itself (which don't get me wrong, I LOVE my baby boy Oliver, but I just wish the staff was more knowledgeable and didn't just talk out of there behinds) I'll start with the supplies. The guy told me for bedding I should definitely go with wood chips. NONONO. When I got home, i read numerous online reviews about how bad wood chips were for the bunnies and their respiratory systems, so I had to go back and buy paper based bedding. Then, he told me I need pellets (yes), dark leafy greens (yes), and hay was an option depending on whether or not I wanted it but I didn't have to get it right away...WHAT!!! Good thing I decided that I did want it, my poor boy would have gotten so sick with no hay! Now... on to the bunny. 1. My bunny is most definitely, absolutely NOT a dwarf. When he (I gave it away) started getting bigger I was shocked! I love him to death but he is absolutely not a dwarf... 2. He is NOT a dutch... He's a lionhead! As SOON as I got him and found a little blog of dwarf rabbits, as an amateur dwarf mommy I wanted to join it to learn more about how to properly care for him and I come to find out that he's not a dwarf, and hes not a dutch.. I felt so dumb! 3. HE is not a GIRL. I mean come on... seriously? Then, about two months later I go back to get a leash for my baby boy, but they were out of leashes. The lady tried to sell me a dog leash... A DOG LEASH... That is WAY WAY WAY to heavy for my bunny! He wouldn't even have been able to walk! ughhhhh frustrating! Well, needless to say, I am disappointed. If you don't know what youre talking about, refer me to someone else or just tell me you don't know! I'm very understanding and in no way intimidating, i mean for God's sake I'm not even 5 feet tall. So I'm not sure if the guy was just saying whatever cause he thought I was dumb, or if he was just trying to make the sale, or if he just really had no idea what he was saying but I'm very displeased with the service and knowledge of staff... hope this gets fixed because the staff was very nice. PROS: Nice staff, very welcoming, cute animals with clean cages, variety CONS: Staff has NO knowledge of what they have. read more

I went to Pet Supermarket this morning. I go there every Monday morning to shop and spend a lot of money each time. I was there at 10AM when they were suppose to open, i waited outside like the sign said for someone to let me in but no one came. Since I was the only one there and the door was unlocked i went in and waited at the entrance. All of a sudden a young girl came up the isle asking me who let you in, who let you in. I replied , I did since no one was a the door. She then proceeded to tell me that I was not suppose to do that and that i should have waited for someone to let me in. It made me fell awful, I have managed a business for 26 years before I retired and I trained my staff how to talk to a client. She should have said, Oh I am so sorry no one was at the door to let you in. , during the pandemic. Usually the staff here are great, but maybe this person needs some more training in customer service. I just might start shopping on line instead of going into the store. read more

Considering the small size of the store, there is a remarkable variety available. The toy selection rivals most any local establishment. The natural bone assortment is plentiful. Beyond the retail, the staff is helpful and friendly. Our pups' brand of food can be difficult to find, but is reliably in stock at pet supermarket. The real bonus is that for every 10 bags purchased a voucher is mailed for the next one to be free! I love perks for something I would be buying regardless. There are also live animals for purchase: ferrets, rabbits, hamsters, birds, etc. I am not typically fond of pet store adoptions, but I regularly have seen a staff member caring for the little creatures. The enclosures appear to be clean and have fresh bedding. Whilst I might not be adopting a rabbit or hamster anytime soon, I suspect that this would be a very decent place to do so. So why not five stars? The store would have had them previously, but it has been reorganized resulting in significantly smaller aisles making with-pup visits a near nightmare when attempted. read more

place was good overall , but theres a particular girl there that needs to learn some manners . went yesterday and got two rats , the lady was so sweet . went again today and there was a different girl . she was ridiculous and didnt seem like a people person , if you're gonna work somewhere in retail . maybe learn some manners? read more

I've bought all my ferrets from here I was a owner of four ferrets but one has passed away recently due to a blood disorder , one of my other derret I bought from here was to young to be sold it was only 4-5 weeks old and it couldn't eat real food and was not water bottle trained ready. It would also be very nathargic meaning he was very jumpy when eating and i supposing that in the pet shop the other ferrets of that litter had taken its food and wouldn't let him eat you could feel his bones and you had to be extremely carful to be honest I wasn't sure if he was gonna make it bother was the vet the vet told us it was illegal to see them so young and that we need to call there supervisor or headquarters which we did and they didn't care they just were gonna offer us to switch out the ferret but by then I had already grown an attachment ..... Needless to say just be very careful about what animals you buy here and please make sure there being taken care of I actually ended up calling an animal report helpline and they went there and checked everything. read more

Pet Supermarket - Pet Stores Near Me - Fayetteville, North Carolina

We visit here quite often to get live crickets for my tree frogs. They have a pretty good selection and the staff is always friendly and helpful. I usually end up picking up a few items that I need before I can get myself out the door. The cages and fish tanks are kept clean and the pets all look healthy. read more

The location really isn't spectacular but based on the purpose of the business it works. It's the only one of the pet stores in that area so I'm sure that helps the profits. The prices are reasonable especially when compared to other pet super markets. If I had to compare I'd say it was comparable to Walmart. It's worth a visit. read more

The associate's are very knowledgeable and helpful. They don't mind assisting you and answering all your questions. Their prices are comparable to their competitors without the hassle of shopping at bigger stores. Also, much nicer. read more

My daughter and I were just in the store today. We have been going to this store for several years to get our supplies for our reptiles and other animals. Today, however, there were many new staff members and I was not impressed in the least. We went there to get mice and my daughter always goes to the back to look at the reptiles they have. She noticed that the baby Savannah Monitor looked uncomfortable as though it was having trouble breathing and straining. The substrate they had in the cage with it was pine bark which my daughter, who is only 15 but has had and taken care of reptiles for 4 years, knows is toxic to reptiles and should never be used as a substrate. When we went to check out we informed the lady at the checkout that the Monitor was having some distressing issues and needed to be checked. She nonchalantly said that he should be fine, he was eating and drinking the day before and was perfectly alright. Basically, she shrugged it off and didn't even call another member of the staff to check on the poor thing. My daughter and I proceeded to check out and went to our car. In the car we discussed the problem and my daughter and I decided to go back in and demand help for the Monitor. I went to the back and my daughter followed going to the pet enclosure and saw the Monitor, now on its back and definitely in high distress. I knocked on the door of the staff break room and was met with an irritated glare by one of the workers, I then told them that the Monitor was on its back and was not well and someone needed to take care of the situation. Two of the workers, both female came out and opened the cage taking the lizard out, they held it as though they were scared to death of the poor thing and didn't even try to check it, they just headed to the back of the store and didn't even thank us for our assistance. I called at 7:30 PM to see if they still had the Monitor, I pretended to be interested in purchasing it just to see what may have happened and was told that they no longer had it. I'm sure the poor baby died. As stated before, I have been a patron there for a very long time, I have now decided I will be taking my business elsewhere. The staff is extremely unknowledgeable and uncaring toward the animals and I feel this is a real problem. If you are going to be in the field of working in a pet store with various animals, you at least need to know what you're dealing with! read more

I was excited to see the aquarium plant varieties and decided to get some angel fish but picked up two containers of food and a heater, looked for help and found someone nearby. She said there SHOULD be someone nearby. Why would I have asked if there was? There were a couple of people who were not busy at the checkout. I waited a few more minutes, put the stuff back and left. And went to another store. read more

I will never again purchase a pet from this store or company. I bought my daughter a bunny for her 8th birthday. The bunny had GI stasis and died within a week of purchase, the day before my daughter's 8th birthday. Against my better judgement, we decided to purchase another bunny. The 2nd bunny has snuffles, and the solution from the store is to return the bunny. If it completes medications and survives, then I can purchase the bunny back with the gift card they give me. The customer service rep's statement of, "Bunnies decline very rapidly," did not reassure me in the least that they would do what they could to save the bunny. read more