Manager at the store, very rude. Try to return to pet carriers that I bought yesterday at a different store and she refused to take them back because I did not have the original payment on hand. Even though I had my receipt and I had my phone number in the system. This is all that the original store said that I needed to do the return. The original store said that the original payment was completely unnecessary and the refund could have totally be done by hitting the back key . I tried calling the np store twice in the past two days, today and yesterday- and both times the phone has gone to their voicemail and the voicemail is full. This is the worst pet supermarket I have ever been to. The cashier was nice, but the manager with tattoos on both of her arms was rude. She laughed in my face and told me she had carriers and they didn't need my carriers, even though I was trying to do a nice thing to bring them back so that other people could have access to them for the evacuation. I will never shop here again ever. read more

Pet Supermarket - Coco plum days - Pet Stores Near Me - North Port, Florida

Update: As of today January 11, 2024 there is STILL not a working bathroom in this store located in North Port...Pathetic!!! And please, do not post your apology, Just fix the problem! Fix that bathroom! read more

Amazing! The manager at pet supermarket in North Port, Fl. literally jumped through hoops trying to get my 3 golden doodles their special food. I can not thank her enough,, I hope the company appreciates an employee like Adrian.(I know if she had worked for me I would have!) Thanks again- I will buy from her as long as I have my dogs- Henry, Hazel and Hydee read more

The manger was very rude, not a pleasant experience. Also the bathroom was out of order, has been for awhile.

Don't follow through. Take the order online and charge bank. Then cancel it if not in stock. Never call back. Have to wait up to 10 days for the charge to be removed. Waste of time. read more

It's disgusting the conditions that the fish are kept in at this location. Tanks full with dozens of dead and decaying fish. It's no wonder why so many die, too, considering they're swimming around in the wastewater of decaying corpses. The floor of one tank was completely covered in dead shrimp, and the tank beneath it had so many dead fish that you couldn't even see the bottom of it in some spots. It's absolutely unacceptable. With the amount of employees they have, it shouldn't be difficult to maintain their fish tanks better than this. read more

I never write reviews but the employees need to be educated on proper behavior in the work place. Or they should just find a different job that doesn't involve animals. I was there to buy a couple quick items when I heard from across the store the male employee cursing up a storm regarding a customer that just left the self bathing area. He was literally so irate because there was shampoo, hair and water everywhere.... The petite women washed a large huskie... there's going to be water everywhere! That's kind of the point of going to these establishments. Will not be going back to this pet store. They just will talk crap when you walk out the door. read more

Really disappointed at my last visit We've been self grooming our dog there for over a year but I guess they recently changed management per the cashier? Anyway, they used to provide shampoo with the cost of the self wash. Now you have to ask for it and it was so watered down I could not get a lather. My dog just smelled like "wet dog". I ended up buying shampoo (even though I already had some at home). It doubled the cost of the self wash! Guess that's the idea huh?! Next time I'll know to bring my own. read more

I came in with my dog to use the dog bath and there was a huge group of people at the cashier stand, so I asked the girl there if I could just wash my dog and pay after. She said she was new and didn't care. I got my dog in the tub; collar attached; apron on; wet with hose all with having brought my own shampoo; and this guy comes over and says he's the manager and tells me I'm going to have to stop what I'm doing and go stand in line and pay. I said, "I can't leave my dog here, and he said he would watch her, which I'm sure many dog owners would understand THAT is not always possible in that situation and certainly not with my dog. I explained as such. So, I reached back while holding my dog in place to my purse and pulled out $10 cash and said, "here you go". He said, "No, you have to go get in line and pay." And, I'll add here that I also offered him my credit card. I said, "I couldn't leave her that she would not be OK with him." I shared with him if he was a manager that he could make a different choice here and work with a customer. I asked to speak to his supervisor and he said he was it. It was his posture, his tone, his demeanor.... almost gross! He told me to stop what I was doing, so I did, and on the way out, I pointed at him and repeated he could have made a different choice altogether. He threatened me with calling the police, etc. I expressed loudly that I would not ever shop here and that I was already leaving. He reminded me of one of those men who have small man syndrome or a Napoleon complex. He has NO business managing anyone and certainly not being around pet owners. I have gone there several times, often to visit the vets that come, and buying product. I will NOW NEVER support Pet Supermarket again bc of that, and I'd like to see that man fired. You don't treat people like that... you try to work with them. There are so many different ways he could have handled it. read more

I shop at Pet Supermarket on the reg because they are the only store that carries the dog and cat foot I give my pets but here is my issue. the assistant manager is a total jerk. I was shopping in the plaza this store is in and 1 store down me and my daughter sees a rabbit in a laundry basket tucked under a bush with rope over the top so the rabbit can't get out. Concerned, we go into pet supermarke, assuming they have numbers to local vets, humane society or whoever that can help this animal and this guy (the assistant manager I presume ) looks at me and says "what do you want me to do about it" I'm so taken back by his response and I'm like "maybe you know someone to call? Animal control, humane societ, I don't know" and he's like "well, why didn't you go into dollar tree and tell them." REALLY???? you're a pet store, I figured they would have better resources. This dude couldn't care less about this poor animal and he just walked away from me. I finally found someone that knew about the rabbit and said animal control was coming because it was hit by a car. I really just couldn't believe this guy in the pet store. What a douch bag. he was such a jerk. I will be going to a different Pet Supermarket from now on. So disappointed read more

Love this store for the cookies on display. My dog absolutely loves them, especially the one with the sprinkles (sprinkles are for winners, you know)? I picked them up twice (once for the birthday in October and one in December for Christmas) and each time the employees were all super friendly. The store was clean and organized, easy to navigate around. And reasonably priced. read more

This is my go-to place to shop for all of my animals. I have several hamsters, a couple of fish and a dog. They have a wide variety of food for all animals as well as bedding, pet care and pet supplies. The staff is friendly and for the most part knowledgeable about the items and the pets they sell. This location has a good supply of small birds and bunnies. If you are looking for a hamster or any other critter, call ahead. I hear they get their animal shipments on Tuesdays. The selection of fish is expected, and from time to time they have some interesting reptiles or parrots. Its easy to find a parking spot, even at this busy plaza and if you ask for help carrying out heavy merchandise, they will help. I have purchased a hamster from them and adopted another, both were healthy and taken care of. read more

This store doesn't even deserve one star. I can't tell you how many times I've gone in to get feeder mice and they have run out of the size I need; furthermore, the employees' complete ignorance to knowledge of sizes is horrific, and their lack of items for reptiles and reptile care is absurdly small. I'll never go into this store again. read more

If only zero stars was an option! I work with a rabbit rescue. One of my fellow coworker's and fosters, Amy, went to this pet store yesterday. She noticed a sick baby bunny, with wet tail and gunk coming from his nose. The only food in the cage was oranges. Rabbits CANNOT EAT ORANGES (seeds are horrible for them)- they need to be eating their head size in plain pellets a day, and their body size in hay a day to maintain a healthy and long life. There was NO hay in the cage either. A treat (tiny piece of fresh fruit) can be given 1-2 times A WEEK due to how sensitive a rabbits digestive tract is. Too much fruit can cause them to go into stasis- which is exactly what this baby rabbit was about to go into. Wet tail was a sign that his tract was slowing down. Amy notified the workers as well as the manager, who told her to go "educate herself" and that the rabbit was "fine".. So she called corporate. They didn't do anything except lower the price to $20. Of course Amy couldn't bare to leave him- so he is now SAFE AND HEALTHY with our rescue. Please keep in mind that pet stores such as Pet Supermarket, buy their animals from BREEDERS who keep the animals in horrible and unhealthy conditions. PET SUPERMARKET LIES ABOUT THE RABBITS AGE- saying they are 4-6 months, when in reality they are SIX TO EIGHT WEEKS OLD when they are taken away from their mother. Pet Supermarket, specifically this location, should not only educate their workers on PROPER animal care- but respect for customers as well. read more

Went there needing to find a new dog food for my lab. The girl at the counter, JayJay, was very helpful and sweet. She didn't send me off to another person. She seemed genuinely interested in me and my dog's needs. Recommended a new brand, and Miley has been doing good on it!! Went in looking for JayJay again to thank her and ask about some treats..but I think she left--a shame because the boy that had to help me was not so passionate and kind. read more

After spending over. $700 on supplies, food, crates, pens, etc for my two new puppies, I attempted to return a name embossed name tag that became unlegebile after cleaning it. A simple $9.00 that I asked to exchange for a new one of the same price (different style)). I was told by the clerk to go ahead and start looking at the various styles as she didn't think it would be a problem. Shortly after, the manager told me that the tag could not be exchanged as I didn't have a receipt. This is truly unaccceptable customer service after purchasing essentially everything I needed for my two new puppies. A small tag that can save my dog's life was denied an exchange. So much for spending hundreds of dollars there! Will NEVER go back nor recommend this poorly managed store to anyone. read more