The store staff is so nice and helpful. They have a great selection, and I always find what I need.

I had a really great visit today. The cashier was super helpful and friendly. She helped me find the best cat food and specials. Truthfully, she made my visit great! read more

Pet Supermarket - Tags for collars - Pet Stores Near Me - Wilmington, North Carolina

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I rely on this business for feeder rats for my reptiles. They have been out of rats for FIVE weeks. My animals depend on them. They told me there was a shortage. Google stated it was HIGHLY unlikely that there was a shortage. How can a national chain have such poor vendors?!?!?!? read more

I came in today looking for advice regarding starting a planted aquarium. As a beginner, I was nervous and overwhelmed with the information and seeking a professional who could advise towards or against some ideas I had. Wilder was very helpful with providing information and helping me feel more comfortable getting started. I left feeling confident and I am super excited to put my new knowledge into a tank. Huge shoutout to Wilder, I will definitely be back thanks to them!! read more

i've been to the store a couple of times and every time I go the employees are so amazing and so helpful to all my problems today madison helped me out and she was such adult. Love her so much thanks so much. read more

I have been shopping here for the last 3-4 years. Every time the employees are very helpful and knowledgeable. Today, an employee named Lazarus went above and beyond to help me with figuring out what is wrong with my fish tank. He helped me find the supplies I needed and I learned so much! Great place for pet needs! read more

Started using because it is one of sites vip pet services uses...very helpful staff who manage well when being utilized for multiple types of business...variety of supplies and needs for all pets, staff know their products... read more

this is the go to place for our fish and tank accessories..very friendly and informative employees and management one in particular by the name of Lazarus..im not sure i spelled that correctly..i look forward to him working when we stop in. read more

Wanted to send some props out to the pet people at Pet Supermarket! Every time I go to the post office--I stop in. Every time I go eat crepes--I stop in. Every time it's the weekend and I need my animal fix--I stop in. My girlfriend likes to pick up the smelly ferrets and put them on me. I'm mostly here to mess with the kittens though. Anywayyyy... the store always seems well staffed and everyone is super helpful and friendly. Adopt some aminals PLZZ!! read more

The staff there was as super helpful. There were only a couple girls working at the time but they immediately stopped to give me their full attention. The Assistant and sales girl (with fashion makeup) went above and beyond my in my difficult time. They are doing great work.They made the buying process a smooth one, I will definitely be back. read more

Stopped in on a Saturday, store was not busy, we were greeted at the door (kudos) but never once offered more assistance. I walked up and down the isles multiple times looking for something & passed multiple store employees who never once offered assistance. While I was leaving another lady walked up to the counter asking for assistance & the young lady at the counter told her, "I think they're all in the back". The poor woman proceeded to walk up & down the store asking individuals if they worked there or if they could help her. The manager was asked for, but instead the assistant manage come out saying that the manager was in the back. Overall very poor customer service & I will not return. read more

Bought several dog items and later found out some were not needed. I went back to return them and ONLY THEN was I told that due to this virus they wouldn't take anything back that left the store. Would have been nice to be told this before I left the store drove the15 miles home and back again for nothing. But I keep forgetting this is the South and intelligence is a rare commodity. read more

I've been coming here for years to get food for my Ellie Belle. They have recently rearranged the store and it is much more convenient and easy to find what I'm looking for. Definitely sign up for the rewards card and they will send you a coupon for a small bag of dog food free after 10 purchases. I also love the cute cookies from the "doggy bakery" and so does Ellie! read more

I have shopped at Pet Supermarket for more than ten years. I have used their Veterinarian services for more than two years. Never have I had any problems with customer service until today! Three months ago, I purchased a box of Advantage 2 extra large dog with supposedly four treatments. I have given my dog a flea treatment each month for two months. I opened the second compartment of the box, two treatments had been opened and the capsules were empty. I then reported the used box to the manager on Oleander Drive in Wilmington. She/he told me I would have to contact the manufacturer and could not help me. Lesson learned! If you buy a product from this store, check the box before you leave. Employees steal!!! read more

Pet Supermarket - Pet Stores Near Me - Wilmington, North Carolina

Best petstore I have found so far. CLEAN, smells good, best prices. Confusing layout, until you realize the Dog, Cat and Bird signs are about 18 feet in the air. As I stood in the doorway dumbfounded, I was quickly rescued by the staff. There were at least 4 people busily restocking, but each of them managed to ask me if I needed anything...very refreshing. I have finally done some research on dry catfood, and they carry the good stuff here, they have Wellness for about 4/lb, Blue Spa for about $3, and even Natural Balance for about $2...all fine choices. If you combine those prices with their weekly coupons (2 off 10) and if you get their rewards card, they give you a free bag after buying 10, so call that another 9-10% off and you have found the cheapest prices in town and online for that matter. http://www.consumersearch.com/cat-food read more

It's a great store !!! Most pet store places I go only have dog and cat supplies well not here they have stuff for every pet I have a bird bunnies and chickens a turtle and alot more and they have it for all of them including my chickens !!! They are the best and they even have a workshop for new bunny owners wish I would have found that before getting mine but it's awesome:) read more

Hands down the best customer service in any Wilmington pet store. I had passed by this place for years without giving it a second thought but I'm so glad I finally went in. It's very clean, doesn't stink, and has a way better selection of treats, toys, food, etc. than petsmart or other ILM stores. What really blew me away though was the customer service. I've been in at least 3 times in the past month to buy stuff and every time have has excellent service. The employees greet you, are readily available to help, very informed on what they are talking about, and offer great suggestions that I wouldn't have thought of. read more

I have been a shopper here for a while. I used to have a very amazing experience but for the last year or so not so much. I interviewed here in the past and declined, I let them know kindly and professionally that it wasn't ideal for me but I appreciated the offer. I continued shopping after that. It was a little awkward at first but started to be fine after a while until I started to notice that their care for their chinchillas was a little off. I have multiple chinchillas and am very knowledgeable in caring for them. I knew that they probably didn't even know that they were caring for them improperly so I would give them advice everytime I came in and saw something was off. I always gave advice kindly and the team members were always like "Oh my gosh, we had no idea I will let the manager know." The stuff I would give them tips about were simple like: chinchillas shouldn't have fresh fruit or vegetables because it contains too much sugar and they cant properly digest it, it can cause bloat and/or sepsis, they can die from it. Another thing was that they cant have plastic huts because plastic is toxic to them, which can also kill them. One thing that made me the most upset was that I mentioned multiple times that they shouldn't have paper bedding because it can impact them when ingested and the best bedding for them would be aspen or pine shavings. I came in one day and EVERY other animal except the chinchillas had pine or aspen bedding. Why? This happened after I had told them the first time about the bedding and how it can impact them. If you can give everyone else pine then why not chinchillas too? I noticed weeks of no change. I never once gave them advice in a rude way and I know it can come off as condescending but I always tried my best to be very kind and let them know I am not trying to be mean I am just trying to help the chinchillas and that being a "karen" about it was never my intention. These animals are fragile especially when young and they can develop bad health issues if this were to be continued for the weeks that the chinchillas are there until they get adopted. We contacted the store before and got yelled at on the phone by the manager, I assume, saying "I know what I'm talking about" and then hung up on us. I bring all of this up because this is what led to me being treated poorly for the rest of the year everytime I came in. I am never greeted by the manager and she is always so cold towards me. It isn't ever by the team members, no, it is only the lady with the long brown hair. I am just assuming she is the manager because she is the one who interviewed me a while back. Today was my final straw. I come in pretty much weekly and price match every single item I get because the prices here are quite high and I have a lot of animals to take care of. Who doesn't want to save money? When I get to the checkout I am greeted by a sweet blonde girl, I let her know that I will be price matching everything and I always apologize because I know it is inconvenient and annoying and it makes it easier if I warn them before they ring everything up. As I am talking to the blonde girl, the long brown haired girl immediately stops checking out a lady next to us and jumps over to help the girl check me out, I guess. As I pull up all of my items that I am price matching on chewy to show them prices, Miss brunette lady with the bad attitude tells me i need to add it to my cart and show her the price PLUS shipping and that they will only price match it to that. Mind you I was here two days ago and that wasn't a policy then... AND I have been price matching every item I buy for over a year and this has never ever been something done. Nor has it ever been done at any other store. I say "Plus shipping? Why?", she says "Store policy, because we ship too" WHAT? That makes absolutely no sense at all. Why would I pay shipping on something I am price matching in store. I'm not getting it shipped so why? What in the world? I KNOW this isn't a policy because it makes no sense whatsoever and if it were policy it would've been in place when I came in earlier this week, month, or year to price match before. After I questioned her about it I guess she realized how dumb her made up policy sounded because she let me price match without the additional shipping price. LOL What a joke.. Like are you forreal? This lady needs to be retrained and take some time off to get herself together. Everyone else is delightful EXCEPT her. Like seriously girl, take some time off, decompress, do some yoga, find your zen. You get paid hourly, my price matching does not affect your pay. Chill out! I don't want her fired or anything I just want her to be nicer to customers and trained properly. Other than that I really don't have any complaints, the store is always clean, tidy, and pretty nicely stocked. The rest of the staff is great, Brunette just needs to work on some things & then the store will be back to how great it used to be! read more

I went to the store today to purchase a bird, particularly a parakeet. The man at the register was assisting me and when I asked questions he could not answer, he asked Caleb. Caleb knew about parakeets and helped me select 2 of them that were the most tame birds. (Prior to coming to the store, I had researched is 2 parakeets better than one and the answer was 2 due to socialization.) Rather than up sale me on products, Caleb showed me different options and recommendations. Now I have 2 little birds in my office snoozing, waiting to go home to their new home. I know my daughter will be so happy to have these two as birthday presents. read more

Mainly leaving the review for Marissa the groomer. She is amazing and is so kind and always fits us in whenever we need, usually pretty last minute! She does a great job! read more

Well appointed store with all the usual items. Came by on vacation to get some treats and a long line for our dog while at the beach. My better half is a professional dog trainer with rather discerning taste in this regard and she was quite happy with the selection. read more

Went here yesterday to finish up buying cat supplies for my anticipated adoption. I needed to buy Blue Wilderness dry cat food and the price seemed to be the best here. I was also looking for a few specific anti-allergy products. The staff was able to answer my questions and were very friendly and helpful. There were a few sales going on that I took advantage of. I will likely be back, especially if I have to keep buying the expensive food!! read more

2 out of 3 fish died within a week (one within 2 days!). Then they said only 7 day "guarantee" and must bring dead fish with you to proove and within the 7 days. The customer service was horrible... didn't express any care about our fiah havjng died. My daughter had already wanted to bury her pet and i am not about to dig up a rotting dead fish to get a refund. I would have loved to get a replacement fish from them, but going to Petco instead and they have 30 day guarantee and I received a ton more information and great customer service from them! read more

I went there and bought some catfish and molly's. The information for taking care of my water was only half correct. One of my fish died and they said amonia was high. They asked if i had goldfish because that causes high amonia. I do not. My water was dead on except amonia. I think it was the horseradish jar I used. They refused to give me a new fish. REALLY that fish cost the store .30 cent. My 8 year old is devestated. PetSupermarket shame on you and your half knowledgable employees. She was not even interested in helping me. I even pointed out two other catfish in the tanks that were dead and one was being eaten by a snail!. These were new fish and I think you have a bad batch. WILL NOT GO BACK. They do not stand behind there products and very rude and uncaring. read more

I recently moved to Wilmington from Michigan. I was excited when saw Pet Super Market because I don't like shopping at the big name brands like Petco or PetSmart because I do not feel as though their small animals get taken care of properly once they become ill, because rationally, why would a corporation spend more money on an animal's health if it costs them more than what they are selling it for, right? Makes sense. This is the issue I have though. I came to the store, with an open mind. They have quality products and great prices. Their staff, was incredibly helpful and friendly. I went over to look at the animals and was extremely furious with what I saw. I informed two employees that one of thepoor hamsters had a black scab over one of his eyes, and the other didn't look so great either. He was "surprised" that it was like that. I asked the process of taking care of sick animals at the facility and was told they are put into "quarantine in the back" and then administered medicine "if needed". They sell their hamsters for 9.99, and correct me if I am wrong, but the medicine, plus the cost of a professional vet looking at that hamster is going to cost the business more than 9.99, so why should I believe that that animal is just going to the back briefly while it's sickness is cured and that it is going to be brought back to health? The second issue I had, was that one of the cats who is up for adoption had fluid leaking from under it's eye, which appeared to be from an open infection or sore. I understand that the cats at the facility are the adoption agencies responsibility, but after seeing the hamster, I was pretty saddened by the lack of care it looks like their animals receive. I even grabbed an application before I left, but while I was waiting, I saw these animals. Also, they don't enforce their "no touching without an associate" rule, because there were definitely 3 men in there, trying to grab a bunny and not a word was said to them. Please stop selling small animals if you are not going to properly take care of them like they deserve. I was so irritated that I wrote a letter to corporate about the issue. This may not be an issue to a lot of people, but this is not fair to small animals. I won't be shopping here ever again. read more

I love this store. They are always very helpful and friendly. Everything is easy to find and not overwhelming. It is further for me to drive to but worth the extra effort! read more

I recently visited Pet Supermarket on Oleander in Wilmington, NC. The store was well stocked and clean. I normally shop at Pet Smart because this location is out of the way, but having now two dogs in the family I purchase a lot more dog products and was lured by their promotion to buy 10 bags of dog food, get the 11th free deal. All I had to do was sign up with their VIP card (which I did). This is the number 38632337. Unfortunately the cashier did not correctly enter my info, nor when I returned a second time did they catch it. The cashier just took my info again and assured me she would have it taken care of. The next time I visited the store, card in hand, I found out they not only did not take care of it but would not honor my previous purchases because I did not have a receipt. "Nothing we can do" came from the Asst Manager Terrence who got it from his store manager. No asking dates or how I paid. Well Pet Supermarket I went home and looked at my bank statement. I visited your store on 8/30/2013 spent $79.87; 9/10/13 spent $47.97; on 9/26/13 spent $58.84 of which two bags of dog food were in those purchases. Nothing Pet Supermarket can do but I can take my business elsewhere. read more

I bought 3 fish and on the way home noticed one was dieing, when I got home I called and was told to bring it back with a sample of my water. Bear in mind I watched it start to die on the front seat of my car on the way home. When the tested my water they said it was the problem so no replacement. Well the other two fish are still alive and I replaced them as my pet store. read more

Literally the best pet store in wilmington! The prices are great and if you find something cheaper else where they will price match. It is always clean and well stocked. ALL of the employees are very friendly, knowledgable and trustworthy. any questions can be answered by the staff and they recommend the best products for the pets specific situation. The store offers a wide range of products and are all high quality. The animal enclosures are clean and always have fresh food & water. So nice to see Pet Supermarket cares about the animals and not just the sales. I am always greeted when I walk in the door. Several of the staff members ask if I need any help as I am sopping around. I have shopped here for years and will continue to because the staff is so friendly and knowledgable! Hopefully they get paid to be as good as they are, I know Pet Supermarket is not the biggest chain pet store but the dedication they have to customers and pets in outstanding and beats any other pet store I have been in. Shout out to Sara, Ciara, Blaine, Melony, & Schultz for making my visit to your store the best! You are all amazing people to work at this store and I can see you have a true passion for the animals! read more