This is a great place to get raw dog food. Customer service is top notch! They have gone above and…read morebeyond more than once to be accommodating.

Love this place. They are super nice and accommodating. They give me the time I need to wash and…read moredry my dog unlike other places . Very large verity of pet items.

Susanna could not be more kind to both the pets and their owners. She always asks appropriate…read morequestions and provides the best service. Just like the old Hess shoe store, her clients often leave wearing the product home and with a smile. Today, my oversized pug needed a new harness. She not only measured him, but he wore it home. In addition, she suggested food options to help lose weight. Fabulous service!!

We have never been here b4 but recently got a gift certificate. This place is great! The woman was…read moreextremely knowledgeable about all the products & very helpful, even swapping funny pet stories with us! Very happy with our experience & will be returning!

If you're in the Hampden area and looking for a pet store, check them out!…read more As a cat owner, I did not specifically look through the selection so can't say much but just upon walking in most of the items looked like it was for dogs. For cats, they have a small room dedicated and they even had free samples of kibble. They also have a cute kitty named Louis walking around greeting everyone! He was such a sweetheart and I would've stayed there petting him all day if I didn't have brunch reservations. The staff were super friendly and took a moment to chat with us as we loved up with Louis. The pricing here seemed comparable to other stores.

TLDR: After years of loyal regular large orders, staff rudely dismissed my accessibility issue,…read morewere rude about me spending a lot at their store, and pushed me to stop shopping here altogether. I've been regularly shopping here for years with very large orders. This year I usually placed the orders online, but then I noticed an issue where some cans are only available to be purchased only "by the case" and not as singles, even though they actually were available as singles in the store. I politely explained the issue and started ordering through the phone to get around it. Then one day, over the phone, a cashier who I'm familiar with was extremely rude to me and told me that no one else is having that online issue. (I was shopping there for so long and didn't realize the issue until a couple of years, so I'm sure others have just been assuming things are out of stock, when in reality they are not.) I tried to explain to him what the issue was, but before I could even start he cut me off while I was speaking and said he would take my order and when we were done just hung up abruptly. I had always felt that staff were friendly before, but the unwillingness to address or even try to understand this issue and on top of that be rude to me unprompted was just so hurtful. It honestly hurts so much after being such a big supporter of them for years There is an element of ableism to this story too. As they know, the reason I only do online orders and have a friend pick them up is because I'm disabled. Their unwillingness to try to understand or address the issue I brought up is an issue of accessibility. This weighs so heavy on me. I would have been fine if they had told me they were looking in to it, and can't fix this issue right now, but just to call them. But with the rudeness on this call, the cashier made it clear that they didn't want me to make call orders. This effectively means I have to stop shopping at the store. Also, the three different cashiers I spoke to on the phone over the months I was phone ordering were aware of the website issue I brought up, so to ignore it was clearly a Howl team decision, not just a matter of one cashier being rude to me. But I did have many positive experiences here, which is why I was so loyal. Back when I used to go in person, the staff used to help me bring my order to the car and pack stuff in my car because I was not able to carry things. Everyone was so friendly to me. I also appreciated how they encouraged masking throughout the pandemic. I used to love going in to this store! I appreciated their selections and it made me happy. I would like to add that there was another uncomfortable experience I had at the store which I ignored since it wasn't that hurtful, but it's worth mentioning in this review. As I said, I place very large orders, because I have three cats that only eat wet food, and this was the only place I got their food from. One of the cashiers (different person than above) started routinely making comments to me about how much money I was spending on cat food. It wasn't just once or twice, he made these comments on the order of ten times. Then, one day my dad was in town and came into the store to pick up the order I had placed online. This cashier made comments to my dad about how much money I was spending on cat food. My dad then gave me a lot of trouble over it I just found those comments to be so inappropriate. Also they seemed to imply me spending money at their store was a bad or shameful thing. I've only ever been friendly to them! I've never been rude or to my knowledge done anything to be a bad customer. I have stopped shopping here. It doesn't really seem like I had a choice. They seem to not want my business for whatever reason. And what was once an accessible store to me is no longer. I think that hurts more than a store being inaccessible right off the bat, because I supported them heavily for so long and they knew me. So much for supporting small businesses. I never did any price comparisons before because I truly wanted to support them and not Amazon. But I found out that the cans I was ordering are cheaper elsewhere. I guess the Universe just wanted me to save some money. I hope they fix these issues. I won't be recommending Howl to anyone anymore. Thank you to Howl for all of the cat provisions throughout the years, and goodbye

everthing was great very satisfied with lion cut she did on my long haired cat very friendly and…read morehelpul will be back as soon as she needs trim

Couldn't be happier with their service. My cavapoo loves the staff and they do an amazing job on…read moreher cuts. Their customer service is also great I've been able to get last minute appointments when needed.

Great communication, Shannon was great with my dog. Fair prices and flexible scheduling.read more

Sarah and her team have been caring for our Sally girl (black Lab mix) ever since we adopted her in…read more2013. Pet Sitters LLC staff are reliable, friendly, timely, professional, and very kind to animals. It's clear almost immediately they love what they do and they love their clients. Sally gets very excited to see Sarah and even gets excited when we ask her if she's excited to see Sarah! We never feel stressed about working with Sarah and her team. I trust them implicitly and am thankful we stumbled across her several years ago. Thank you, Pet Sitters, for taking care of our girl and our community's pets. P.S. If there were more stars, I'd use them.

I used Bark Avenue Edgewood groomers and Jayme and Melanie were so great with all my pets only…read moreDiggzy was groomed but all others were nail trims and they were so great will definitely be back, I loved the fact that my pup was not in a cage all day.

I bring my long haired Norwegian Forest Cat here to be groomed and they get him in and out quickly,…read morewhich he and I both appreciate. They do a great job with him even though he's not the easiest "customer". I like that they only do a couple animals at a time and get them done rather than have everyone come all at once in the morning and then my cat has to stay there all day with a bunch of dogs like the other groomer in Bel Air does. Plus Bark Avenue is close to home. Try them, you won't be sorry!

Wow, just wow. I just changed groomers after many years with the same gal. I was searching for…read moregroomers near me, and JES Grooming popped up. I decided to make an appointment. Going with a new groomer can be iffy, especially if you're nervous about how you want your dog(s) to appear. Dropped my Collies off today at 1:45 and they were done a bit before 4:00. My Collie boy has massive amounts of hair, and my female does not. Jo did everything I asked her to, and I was very impressed with her work and her professionalism. She even cleaned out my boy's ears. Huh...maybe that's why he isn't paying attention. LOL I am definitely going back. I don't normally leave reviews, but I had to in this instance. Thanks again, Jo, for good service.

Great service. Does exactly what you ask. Cheaper than groomers in the area and faster.read more

We've kept our dog here numerous times, everytime when we drop him off he's seemed very excited!…read moreWould recommend.

I have always boarded my dogs here. I keep them in the luxury suite there. Never a problem.read more