1 Star - Pet Supplies Plus (Aberdeen, MD) Dog Wash Station I have been using the self-service dog wash at Pet Supplies Plus in Aberdeen for over five years with my 90-pound Golden Doodle, Aloe. Until recently, I've had a number of poor experiences. Unfortunately, my most recent visits were extremely disappointing. When I arrived to bathe Aloe, I was informed that customers were limited to only two towels because the store's dryer machine was broken. While I understand equipment issues happen, I don't understand why customers should receive less service because of a problem with the store's equipment. Anyone who owns a large dog knows that properly drying them requires multiple towels before using the blower. Aloe is a large Golden Doodle, and I typically use several towels to remove as much water as possible before turning on the dryer. I politely asked for a third towel and was refused. What made the situation even worse was the employee's attitude. Rather than trying to find a reasonable solution, I was essentially told that if I wasn't satisfied with the towel limitation, I could simply not use the wash station and go back home. This was after I had already traveled to the store, carved time out of my day, and prepared specifically to bathe my dog. As a paying customer and someone who has supported this location for more than five years, I found that response completely unacceptable. The interaction felt dismissive, unaccommodating, and lacking any genuine concern for customer satisfaction. Providing one additional towel for a large-breed dog would have been a simple and reasonable accommodation. I was also disappointed by the condition of the dog wash station itself. The store displays signs stating that stations are disinfected between customers, but the cleanliness of the equipment told a different story. The blower nozzle was covered with dog hair. The shampoo bottles had visible hair and residue on them. Hair was present on equipment that customers are expected to handle. The station did not appear to have been thoroughly cleaned or disinfected despite signage indicating otherwise. The photos I took speak for themselves. As a customer, I expect three simple things: * Clean and sanitized equipment * Adequate supplies to complete the service I'm paying for * Respectful and accommodating customer service when concerns are raised After more than five years of bringing Aloe here, this was by far the most disappointing experience I've had. Management should take a closer look at both the cleanliness of the dog wash stations and the way customers are treated when legitimate concerns are raised. read more

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I love the Aberdeen pet store. All the employees are knowledgeable and very sweet. They know me as soon as I come in. They ask about my pets. It is my favorite pet store. read more

I like this place they have a lot of products for pets that have no recalls which is amazing self serve dog washes , food for reptiles ( crickets, hornworms ect. ) very clean isles and helpful staff. Will be back for a trim love the convenience of the place read more

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Has what you need. Service depends on who you get. Some are rude and others are very nice.

Love this store it has everything everytime I need it from dog food to fish food frog food snake food . I even got cubby frogs from them .got the screen lid for a 40 gal breeder tank filters for 3 of my fish tanks . Amazing place will definitely be going there more then once a week. read more

Amazing place, I can always find the best sales at your store. They are real sales not what other chain pet stores have. The staff is always willing to help me load my car for me. This store is always clean and the workers are always helpful and courteous. Prices even without a sale can't be beat. They have better dog food brands here as well as a price range for every budget. I can even find goats milk here for my pups! Along with fresh or freeze dried food. Definitely recommend. You wallet and pets will thank you ! read more

Everyone at this location is wonderful and loves animals. I just had my dog groomed by Mandy and she was terrific. Gave me good feedback. I could tell my dog loved her by the amount t of kisses he bestowed upon her! read more

Like this store. Very knowledgeable. We had a flea issue and staff pointed us in the right direction to fix the problem. My cats like their brand of cat food as well. read more

We always get excellent service and support when we visit the store. Thank you. read more

This store has the best staff. They are helpful, caring, and give great customer service. The new groomers that work there are amazing and so much better than groomers from the past. It's worth the trip. read more

We needed a new brush for our Lhasa Apso and couldn't find what we wanted at 2 other places. We stopped in Pet Supplies Plus in Aberdeen Marketplace. The store was immaculate, everything was organized, neat and tidy. The employee who greeted us showed us right to the brushes. Found what we wanted, the price was good, and the trip was was great. It's nice to find employees who are happy, smiling, and can make eye contact and small talk! read more

It is close to where I live and replaced Pet Valu. Great perks and am proud to take advantage of.

Do not support a business or management who doesn't support their own employees. They lie and cover up the truth on what actually happened. This is a JOKE ofan company. They put dogs and groomers in very dangerous situations. Over crowded areas and makes it very unsafe environment for your pets to be in.Big-timee money grabbers and training for new groomers is garbage. They expect new groomers to keep up with 5 to 6 dogs a day while barely knowing the skills learned in just 6 to 8 weeks. Don't allow breaks and lunches because the dogs can't be alone. Groomers have to do everything bather, haircut, nails, ear, answering phone, making schedules. Overworked, under paid greedy district leaders. read more

Took my pet there for a spa day. The groomer was professional and nice. The service said a lot because my Pet was in a good mood.

Maybe I wasn't clear enough. Low-end brands here and nothing else. The store that was here previously was good. Go to Pet Nirvana or order online... Edit: I did call, and they said they couldn't carry it. read more

Love this store! Everyone is helpful and nice and great customer service. Always happy with products and customer service!

Cute store with lots of supplies for dogs and cats. Didn't have my pet food but had everything else!