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    Pet Supplies Plus Ann Arbor - S Main

    4.2 (36 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Pet Supplies Plus Ann Arbor - S Main

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Pet Supplies Plus Ann Arbor - S Main Photos

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    They missed out on the nicest dog, too.

    I'll be speaking with the franchise owner, but DO NOT USE GROOMING AT THIS STORE. We were late, and we were prepared to be rescheduled. We were "greeted" by a sullen angry woman with sloppy self-presentation who never looked at us, did not say hello, kept putting words into my mouth, and who refused service as I asked that I would come back and receive our full service than the 25 minutes (rather than the hour they had said). Instead, she threw my dog's collar into my hand, dragged my dog six feet and out of their work area. "I'm not doing this." ??????????? When I asked for the manager, she literally hurried through the store to confer with Jodi, their manager. That was a bad sign-- Jodi appeared to believe her side completely. Made it hard to approach him. Jodi was hostile to me from the start. I offered to clean up after my dog when he piddled (he never does that unless he feels threatened), but instead of letting me, he angrily did it, insisting that he was not hostile and that his employee was intelligent, which never was the issue. The issue was poor treatment. The issue was that she wasn't letting me opt for another time. But I never got to tell Jodi the problem. Not only did he also smirk at me-- always rude from a manager, he called me insane and threw me out of the store, not even giving me an opportunity to share my concerns. He said he knew them. He did not. He said he hadn't talked with his employee, when I timed them talking for three minutes as I gathered my dog-- You see, the employee had let him without his collar out of the grooming area as she was running for her manager. He lied about that. i waited for him to ask me somewhere private, but instead he was mocking and judgmental without a shred of interest past the minutes he spent clearing the pee. Note, there was no one else at the store. Crickets. He had plenty of time. He just didn't feel like it. it was easier to prejudge me and just get into the spirit of his employee's hostility. "Store 65l" he yelled at me four times-- "Have a good day!" The store is empty because of this behavior. I won't be patronIzing Pets Supply Plus any more. This was our first grooming -- but I have been a customer since it opened. No more. Jodi is what I call a total asshole with a chip on his shoulder about customers who have trouble with his maladjusted employee. He managed me terribly, dishonestly and openly false and hostile. My dog was treated poorly. I'm so angry about that. And the worker? Not competent, unkind, smirking, and mean-spirited. We are not rich jerks. I'm not a Karen. We had apologized for our lateness and we were willing to reschedule rather than received rushed service. But we were cut off at nearly every sentence by emoyyee and manager from the moment we arrived-- thank heavens I didn't leave my dog in her care. Her peer did apologize to me, Because she saw how rudely we were being treated. Do they groom well? We have no idea. But if your dog isn't safe from the groomer's mood, I would not leave her there. If the manager is not open to the customer experience and instead takes their employee's pov as all he needs: well, he needs to be fired. In fact, he laughed, "yeah, let the owner fire me, see how &$@%# 5" this place is". Good business? I do not think so. Thst is my only regret in my behavior: I left, calling back that he was a poor manager. He was. I womild have preferred to keep my cool all the way through. A horrible experience. Hostile people need to get help, not use tools on animals. Hostile managers need retraining, if they play games with customers. Jodi teased out anything he could read as hostile in my even tone. He interrupted me each time I spoke. He refused a private place to talk. (He had us talk in from of the cashier). He referred to his two social worker daughters as his authority for identifying poor behavior from his employee. He claimed--I did not-- I called the groomer stupid, which never happened. He called me insane. It was insane. He was hostile and a brick wall. The nice cashier (whom I have seen and enjoyed before) tried to be kinder, asked me about my dog, tried to clean up the mess she witnessed. I think she was barrassed, because she saw that I was getting ridiculed. That cannot be comfortable for a good person. Rather than toss out good clients, Store 65 needs to get rid of its jerks. I hope they will read this and contact me for follow-up. I'll be in touch with them, too. Do I want their jobs? No! But if they cannot deal evenly with an adverse circumstance like a customer being late and being WILLING to reschedule, instead acting passive aggressively-- then that's a low bar. They need a chill pill and deep retraining, especially with people with autism. Or they need to be let go. I plan to ask to the sum total of an apology. Again-- avoid this store. I'll pray for their healing, but don't engage there. You won't be respected.

    Santa photo fundraiser for Huron Valley Humane Society
    Annette J.

    Locally based pet chain, Pet Supplies Plus, offered our pups the best Santa experience we've ever had last month AND it benefitted the local Huron Valley Humane Society! It was run so smoothly and everyone was so patient with my rowdy pup Oliver who gets reallllll worked up when he sees other dogs. We got the best photo of the two of the dogs that now lives on our fridge and a little goodie bag full of toys and treats to boot! Outside of the Santa experience I do like this shop. It's not HUGE but it's conveniently located next to Busch's so I can grab pup supplies while getting groceries. Our dogs are on a prescription food that we have to order online via a pharmacy so mostly we just pop in here for toys, grooming stuff, etc when I'm in the area. Not the flashiest of shops but they have everything you need. It's great that they're based here in SE Michigan as well!

    Miss Molly

    My first delivery - ordered about 1 pm Sat, order delivered before 4 pm! Great service.

    In the same mall with Busch's on Ann Arbor Saline / Main Street in Ann Arbor.

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    1 month ago

    I always enjoy going to this tore as their supply is very large and great products on their shelves.Prices are the best in pet shops!

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    5 months ago

    Lots of choices for food and other supplies for all sizes/types of pets! The traveling shit clinics are great for cats and dogs too!

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    1 year ago

    PSP always has what I need- often has great sales and the people who work there are friendly.

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    1 year ago

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    1 year ago

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    10 months ago

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    1 year ago

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    7 years ago

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    5 years ago

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    2 years ago

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    3 years ago

    There must be new management at this location. Service is so much better than it has been. It's actually a fun place to shop now!

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    2 years ago

    wonderful place. Great products. smells good in there. the groomers are really good and kind.

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    5 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    13 years ago

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    5 years ago

    Great selection and fast, accurate service both for curbside pick-up and for delivery.

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    4 years ago

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    4 years ago

    Good staff, very pet friendly, good location, good parking, good selection of products. Curbside pickup is also amazing.

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    8 years ago

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    9 years ago

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    12 years ago

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    9 years ago

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    11 years ago

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    11 years ago

    The staff here is so helpful. They even helped me find a less expensive toy that better suited my puppy...in the cat section!

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    Review Highlights - Pet Supplies Plus Ann Arbor - S Main

    Love the rewards program and curbside pickup.

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    BreedAbove - Inside

    BreedAbove

    (45 reviews)

    Loved BreedAbove! My pug always had a great experience during the day stay & I also ended up…read moreboarding him overnight here & had no issues. We will miss this place!

    COVID RESPONSE UPDATE:…read more Our pup Oliver has been feeling super cooped up over the last few months. Walks can only do so much and he was really restless and getting into some trouble around the house. He really needed some socialization so we decided to take him to BreedAbove for a play date. I called ahead to make sure his vaccines were up to date (it's been a while since he had been) and emailed the updated certificates to get him all set up. The next day we dropped him off and he was SO EXCITED he didn't even look back at me as they took him in. He had the best time and I was so happy to see him tired and satisfied. "He played hard with EVERYONE!" they told me when I picked him up! Pick up and drop off is all curbside and staff is masked. I was so happy to see some of our favorite staff members there after almost a year away, and they were just as excited to see Oliver, remembering him after all this time (they also remembered his sister Poppy, who is not so into playing with other dogs and stayed home with us). The windows are all decorated super cute with lots of positive notes painted on the side. I had to update my payment info since my card expired since last we were here and they came out to take the card and brought it back out to me so I didn't have to go inside at all. I ended up buying another batch of day passes for him and I'm excited to be able to drop him off easily and safely whenever he needs a little excitement.

    Pet Supplies Plus Ann Arbor - S Main - petstore - Updated June 2026

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