Great customer service and knowledgeable about products, food varieties, needs for different breeds…read moreand age.

There are not enough stars in the universe to give to Lazy Creek. I brought my dog in to look at…read moresome dog food and the owner, Michael was so informative and full of facts about what she needed to be eating. Instead of pressuring me to purchase food, he sent me home with tons of samples so I could try them out and see what she liked best. On top of that, I scheduled a grooming appointment. I said I'd need to drop her off on the way to work around 8 am. It wasn't until I got home that evening that I looked it up and saw they didn't even open until 9:30. They didn't even mention that because they wanted to work around MY schedule. You cannot beat the knowledge and customer service of this store. If you love your animal and want the best care for them, give Lazy Creek a visit. They are truly amazing.

Our last three dogs were cared for by Dale and her talented groomers. They loved our Bichon, who…read morepassed away years ago, and then our two Havanese. Highly recommend this groomer, including for older dogs who need more support and patience. There may be a long waiting list to get in but it's worth it!

I absolutely love this place. My golden retriever mix is almost 14, blind, diabetic, with mobility…read moreissues, and keeping her thick coat clean and trimmed in all the right places is now more important and more difficult than ever. They started taking care of her the moment we walked in the door, they were very gentle and patient and they told me that her appointment would actually take longer than a usual appointment because of her age, that they would likely take lots of breaks and move slowly so she wouldn't get too tired (she has issues standing) or get scared during her shedding blowout. I picked her up and she looked beautiful, so soft and smelled great. They told me she needed help standing in the tub so I'm glad they helped her. Her hair was clipped specifically so she wouldn't get dirty when trying to use the bathroom (little old lady problems) and her nails and paw fur were trimmed to give her better grip when walking on hard floors. Loving the reprieve from shedding, too. They even figured out I was military and told me to tell them next time so I could get my discount but I didn't even bother mentioning it because I figure they earned every penny. Thank you guys for making life a little nicer for my old baby!

The blank stares I received from the folks up front (including one of the vets) like I was an alien…read morefrom another planet when my Mom sent me over with my dog the day after Christmas could cut ice. I would not trust my pet here.

This is probably the best experience, hospitality and professionalism I've ever had in all 14 years…read moreof my baby's life. I had to put him down last week and they gave me a private room and they were so gentle with him and gave me all the time I needed to say my goodbyes. Today I got in the mail my baby's paw print, a card and a little snoot mark and I'm just blown away by the gesture. I'm just in awe.

I first encountered a Woof Gang while living in Orlando and fell in love with the shop. All of the…read morefranchises have different owners, but i've always felt like there was consistency across the locations that I was comfortable knowing the service and products I would get whenever walking in. Moving to Chapin, I was pleasantly shocked that there was a Woof Gang right in town. We love it and our big 120+ lb baby loves it too. We don't do regular grooming, he doesn't need it because of the breed and double coat, but every 3 months or so, we'll take him in for a deshedding appointment and they always do a great job. The price is a little higher than what I've heard from other places around here, but to us it's worth it for the convenience of Woof Gang being so close, clean and accommodating. Would highly recommend.

This was my second time bringing my 8lb Maltese to this business, and unfortunately, it will be my…read morelast. While the missed appointment ultimately resulted from my own scheduling error, no effort was made by the shop to contact me on the day of the appointment--no phone call, no text, and no email. The only indication that there was an issue was a $40 charge that appeared on my credit card statement. When I called to inquire about this unexpected charge, I was told it was their policy for missed appointments. When I asked to speak with a manager or owner, I was informed they were unavailable. I rescheduled my dog's appointment and was told management would follow up, but I never received any communication from them. At the time of pickup from the rescheduled appointment, the manager was finally available to address the matter. The interaction was completely unprovoked yet notably discourteous and dismissive. I was informed that the total would be $80 for grooming and the $40 missed appointment fee, would not be waived or refunded. The manager then added, without any prompting on my part, that there were 17 other dogs on a waiting list. It is also important to note that point-of-sale systems such as Clover typically require clear consent to store card information and authorize future charges, especially for fees assessed in the customer's absence. No such authorization was disclosed to me, nor did I sign any document permitting this type of charge. The combination of poor communication, rigid policy enforcement, and a dismissive attitude toward the customer is deeply concerning. I previously used Kane Family Pet Grooming, who provided better quality grooming at a lower price and consistently demonstrated integrity and effective communication. They will be missed. Unless there is a significant change in culture and customer service at this business, I cannot in good conscience recommend it to others.

We have consistently used this lovely pet resort over the years and will continue to do so…read more Our 15 year old pup always leaves us without a backward glance and comes out of the kennels happy to see us. We used to have 2 dogs and are now down to one - both of them are rescues and suffer from separation anxiety issues. Happy to say that both of them were fine going into this facility and fine coming out. Our surviving dog has had short and extended stay and has come home happy from both types of boarding. She has a spa day before returning home and seems to really love her routine and pamper session while there. She can be a smelly little old girl, so really appreciate that her bath from the groomers there lasts longer than any other place. During a power outage after bad weather a few years back, they regularly kept us updated on how they were taking care of the pets in general. We really appreciated the updates as were unable to go and fetch her early. The staff is super friendly and accommodating. This is a top notch facility and highly recommend them.

They are the best!! They always take very good care of my 3 dogs and they are always happy to go…read moreand stay while we are out of town. Clean and the groomer also does a great job!

The facility is clean, well maintained, and consistently welcoming…read more I have been taking my dog to Kennel Care's Elgin location for over a year, and I have used their doggie daycare, grooming, and boarding services. I have been pleased with every experience. The staff are professional, courteous, and clearly committed to the animals in their care. I also appreciate receiving report cards and updates while my dog is there. Most importantly, my dog enjoys spending time at Kennel Care, which makes me confident in recommending them.

Gosh I can't remember Groomers name but she was super friendly and she is very good at her craft!…read more My fur baby stands still for her and allows her to do a great job. I love coming here because they are always happy to greet us and the facility is clean and they honor appointments and get us in on time and take care of my fur baby when he is there.

They always find time to trim Jack's nails. Planning on scheduling a bath and 'beauty' appointment.read more

This is a great place to take your furry dog friends. They do a great job shampooing and trimming…read morenails which is what I need for my Lucy.

First time using this establishment for bordering my kitten. They seem to be a caring group of…read morepeople, and my kitten came home with no problems.

We love this place. And they love our Caesar puppy. Our dog would loose his mind if he didn't go to…read moretheir doggy daycare at lease twice a week. In the photo is our dog Caesar playing at their doggy daycare! They took this picture and occasionally take pictures of the dogs so you can follow their Facebook and get really high-quality photos. It's random but a joy when you see your pup.