Always amazing! Our dog gets so excited when we drop him off. Staff is so attentive. We really…read moreappreciate the pick up times on week ends and after 5pm

Took my corgi in for a bath and grooming. The staff upfront was satisfactory, but my groomer was…read morevery friendly and professional. I asked her to do a classic corgi cut and it was great.

I have used Irmo Pet Retreat several times for my dogs. Everyone there is so friendly and helpful,…read moreand most importantly my dogs come home so happy. On our last pick up, my dog actually tried to run back with them after greeting us. They also have fair prices and don't nickel and dime you like some other places. I can't recommend them enough!

We boarded our dogs Oakley and Theo from July 19th-28th at Irmo Pet Retreat. We had used them…read morebefore and never had an issue but this is a big enough red flag that I wanted to share. When we dropped them off, Theo (our Labradoodle) had a cut on the end of his back from trying to crawl under our house and scraped it against the concrete. We weren't worried about it since we had been putting Neosporin on it and he couldn't reach it so it wasn't being messed with. The employee there mentioned they had a spray they could use on it and my husband said that would be fine to use it if they wanted. When we got back from our trip, Aaron went to go pick up the dogs. Once he got there, the employee said, "I don't want you to be shocked so I'll tell you now but...all the hair on Theo's back has fallen out." 1st problem: our dogs hair fell out...and we weren't contacted. Sure enough, his whole back was bare and there were some sore spots on his back that you could tell hurt him to touch. We took him to the vet, spent hundreds of dollars running tests and taking skin samples and trying to figure out what could've happened. All the vets and nurses were totally baffled and frustrated alongside us. The vet gave us a call later saying his bloodwork came back fine but the best they could all figure was that it was a chemical burn...they suggested maybe he rolled in cleaning products or something and I needed to figure out what products Irmo Pet Retreat uses. 2nd problem: Our dog lost all hair on his back and has sores from chemical burns...and we weren't contacted. I'll try to attach the screenshots of the email I sent to irmo pet retreat and their response and photos of Theo's poor back/sores. I'm honestly confused and just don't know how to proceed. It would be one thing if an accident happened and then they contacted us...but it's another thing that this happened in their care, and very alarming that they didn't contact us with his significant hair loss. He could've had several things wrong with him and definitely would've needed to be taken to the vet. SO. Seems very shady and anywho, we're pretty disappointed to say the least.

I highly recommend Wescott Acres for your pup's grooming services. I have been taking my dog to…read moreWescott for about 6 months now. I was not super pleased with her last groom as there was a bit of miscommunication, so I reached out with my concerns and they gave me a full grooming service for free. After a more clear line of communication, her groom was beautiful! Their customer service is outstanding and my pup is so excited every time we pull into their parking lot. Side note - Jackson and Tatum are amazing!!!

Dropped off my doodle at 9am. He wasn't done til 5pm. I've never had to wait more than 3 hours…read morebefore. When he got home he was listless and wouldn't eat. He then threw up numerous times. He wouldn't open his eyes and appeared exhausted. That was yesterday and he still hasn't eaten anything yet. I don't know the environment that he was held in for 9 hours. It was a house detached from the main building. I'll never take him there again!

First time using this establishment for bordering my kitten. They seem to be a caring group of…read morepeople, and my kitten came home with no problems.

We love this place. And they love our Caesar puppy. Our dog would loose his mind if he didn't go to…read moretheir doggy daycare at lease twice a week. In the photo is our dog Caesar playing at their doggy daycare! They took this picture and occasionally take pictures of the dogs so you can follow their Facebook and get really high-quality photos. It's random but a joy when you see your pup.

I brought my 4.5-year-old Labrador to this office on May 28 because he had stopped eating, was…read morewhimpering when attempting to move, and was clearly in distress. I approved all recommended testing in hopes of getting answers and ensuring he received the care he needed. After the testing was completed, I was informed that his bloodwork was "immaculate" aside from an elevated white blood cell count, and medication was prescribed. Unfortunately, once the medication ran out, his condition began to worsen. Last week, I called the office because I was concerned that my dog's health was declining and wanted to speak with a veterinarian. I was originally told by the veterinarian we saw to call if there were any concerns. However, when I contacted the office, I was informed that she was on vacation. I requested a call from any veterinarian in the practice due to the urgency of the situation, but I was told I would need to wait until that specific veterinarian returned. As a concerned pet owner, I found this response extremely disappointing. When a patient's condition is worsening, there should be a process in place for another veterinarian to review the case and provide guidance. Due to the lack of communication and support, I made the decision to transfer my dog to another veterinary facility. My dog is currently receiving care elsewhere and has undergone several hours of additional testing. At this point, his condition has been deemed urgent. While I appreciate the initial efforts made during his visit, I am disappointed by the lack of follow-up and the inability to speak with another veterinarian when I expressed concerns about his declining health. Edit to add; The vet Ace seen, after 6 hours of evaluation, testing and scans. Ace was found to have a large tumor on his kidney. Issues that should've been located May 28th when he was seen by Friarsgate. Friarsgate animal hospital let me down, my children down and my dog

i am writing to formally express my disappointment and concern regarding the care my cat received…read moreat your clinic. On September 3, my cat was examined for a potential cancer diagnosis. I was told that I would receive follow-up information within three days. However, it has now been more than three weeks, and I have not received any updates. Despite my reaching out to the clinic, I was only told that the doctor would be notified--yet I still have not received a call, email, or any communication. This lack of follow-through is unacceptable, especially when dealing with such a serious and time-sensitive health matter. The uncertainty and lack of updates have caused my family unnecessary stress and has left my cat without the proper care or treatment plan he urgently needs.

The blank stares I received from the folks up front (including one of the vets) like I was an alien…read morefrom another planet when my Mom sent me over with my dog the day after Christmas could cut ice. I would not trust my pet here.

This is probably the best experience, hospitality and professionalism I've ever had in all 14 years…read moreof my baby's life. I had to put him down last week and they gave me a private room and they were so gentle with him and gave me all the time I needed to say my goodbyes. Today I got in the mail my baby's paw print, a card and a little snoot mark and I'm just blown away by the gesture. I'm just in awe.

I have taken my cat here 3-4 times for a variety of health problems and every time they refuse to…read moregive him care. I'll drop him off and then wait several hours before I call. Only when I call do they tell me that they're unable to do anything with him and give me no answers. I don't doubt that they care about the animals that are brought in, but they have failed me many times. When I bring my cat to other vets they have no problems with him. They also prescribed an unnecessarily high dose of gabapentin to "calm him down" that is not recommended by any standards and upon giving it to him he has had horrible side effects that has left me even more stressed. Shame that I trusted a vets opinion.

The staff are friendly and efficient. The doctors are wonderful and explain everything very wellread more

Kelley's is top notch both in customer service and pet support. Todd provides is with security that…read moreour 2 cats will be cared for. He is on time, spends time with Andy our cat as needed and leave excellent reports. When we go away we are no longer stressed or worried about the cats.

Todd has always been very helpful with our 5 in house dogs. I could not go out of town prior to…read morefinding Todd. He is excellent with the 22 yr old dementia chihuahua, that can't see well enough to get down steps on her own, and the 14 yr old, blind, diabetic Shiba Inu that has to have insulin injections. He has been a God Send! Book early. Their business is definitely in demand due to all their willingness to help with these needful fur babies. I can't say enough good things about them!