I brought in my small dog looking for harness where he couldn't slid out of. Worker was in middle of something and help me out with such ease and he find the perfect harness for my dog. read more

The good: I have gone here for supplies, dog food etc over the years and always to give my 2 small dogs self-baths. Today was horrible when I went to give their baths!!!! There are 3 tubs-2 large( which were being used w very large dogs) & one in the middle for small dogs. I washed my first pup & then the owner in the left began to blow dry her -obviously unbrushed- dog sending white hair EVERYWHERE! All over me, in my mouth, on my dogs, into my tub area and into the air! I just felt at a certain point that she was blowing it at me intentionally because she saw how annoyed I was. When I mentioned it to a manager and I asked him how long she would be because there is a 30 minute limit posted. I had been there for almost for 30 minutes already( set my timer)-she had certainly exceeded her limit! The manager simply said " I don't know" & walked away. I left with my wet dog and did not bathe my second dog. Not sure I will return to this location ever again. Horrible customer service. read more

This is a great pet store - the staff is always friendly and helpful. If they don't have an item they will try to get it for you. They have great promotions and if you become a Pet Supplies Plus member you can accumulate points for coupons and rewards. read more

Love this store The salesmen are so hepful and polite !!!!!!They are very knowledgeable and willing to answer any questions you have about the products read more

The staff is great! As a new pet owner, I had lots of questions and the customer service is the reason why I keep returning. I highly recommend this store. read more

Pet Supplies Plus opened not too long ago in the space that used to be Marty's Shoes. I never went to Marty's, but I drove by it many times on my way to Westfield. Being a pet owner, I always like to know what my options are when it comes to pet supplies so I decided to drop by this store for a visit. I have to say overall I am very impressed. Pet Supplies Plus strikes me almost like a "Whole Foods for Pets". They don't just carry regular brands like say, 9-Lives or Friskies. Instead, they seem to specialize heavily in more upscale and unusual brands including types of pet food stored in fridges in one aisle and even mice for reptiles! I was impressed by the wide array of brands (some of which I had never heard of) for food, toys and supplies. Like the larger chains, there is a dog washing area towards the back. I also found the staff to be extremely friendly and welcoming to the various dogs I saw in the store (and of course, their owners). The store was also remarkably clean and organized. The shelves were immaculate, showing a certain pride in the store by the staff. I did not buy anything this particular day, but their prices struck me as reasonable. I would definitely go back the next time I need some cat toys or 'nip. I recommend you check this place out if you are a pet owner in the area. read more

See all

Really like shopping here for my pup. The staff members are all very knowledgeable and helpful!

I have to say I'm very satisfied with this store..all the employees are friendly and respectful.. this is my go to spot for pet needs..I have two fish tanks and a dog..they help me with all of my needs.. There is one employee there named Sarah who is very very knowledgeable with fish. I will never buy fish from any other store ..she has helped me so much with my fish tanks..I learned something new from her today that I have never known in my 20 years of owning a fish tanks..I love coming into this friendly pet store read more

The owner is an idiot. He would not honor a manufacturer coupon that came directly ON EACH item when trying to purchase multiple of the same. Because he said he relies on the "computer" (register) to see what it would allow (LOL - apparently it is the brains behind the operation as opposed to himself) when he couldn't get it to accept more than one coupon scan, then he made up a rule on the spot that it didn't allow the processing of more than one coupon per customer per day. Therefore, he chose not to honor the manufacturer's coupon beyond the first and told me I'd have to buy the other two as-is even though the sticker coupons came with them! Furthermore, he refused to transact them separately as all other retailers do in such a situation if there was a system limitation not accommodating the manufacturer's intent of their coupon use. (And yes, I verified this later with the manufacturer!) When I offered to physically exit and re-enter the store to buy the others two separately, he said he would not allow me to buy the same product within the same day. WHAT?! WHO does that?! Then, rudely, he claimed I was trying "to get around the system." ??? ...Like, dude, the coupon literally came stuck ON each item! I'm not trying to get anything over on anyone! SMH! It's so sad the "owner" could not distinguish the coupon's meaning of "one per purchase" application of the coupon and would not let me (despite my then-diplomatic attempt to) help him from his misinterpretation that it meant "one per transaction / per customer / per day." The second coupon didn't work because he scanned only one product, then keyed in the total quantity INSTEAD OF scanning each applicable coupon per purchase/item scan. If you can't work a simple register system, please don't own a store! I'm all about supporting small businesses including franchisees but goodness, I cannot financially back the stubbornly stupid and confused. Update: Directly after this incident at the Garwood franchise within a little over an hour, I purchased the additional (same) items at the neighboring Short Hills Pet Supplies Plus location. WHAT a refreshing experience! :) There weren't ANY issues at all and they possessed common sense while being professional, to boot! And there were no exceptions or special handling that had to be made. After all, it was simply using each coupon that came with the product - just the way the manufacturer intended! LOL. And guess how the cashier processed it? -Yeah! He scanned one item, then the coupon and... just repeated the simple 1 - 2 step! Voilà! Genius! :D read more

It's a good place. They seem to have everything and you can wash your dogs there. staff is knowledgeable

My go to place ! The staff here is so knowledgeable and friendly. Always offering assistance and to help carry heavy items. They truly make you feel like you matter when you walk in the door. They carry so many different brands that you can always find what you need (an the extras you didn't know you needed!) read more

I am a new customer to Pet Suppljes. I am very happy with the customer support and frequent sales. I am trying to help my older dog lose some weight and the sales people are very knowledgeable and pleasant. i highly recommend Pet Supplies! read more

The selection of products is excellent and the staff very helpful. I've been buying my dog food and treats here for years. Recently tried a new food that upset my dog's stomach. The owner let me return the product for store credit. While I was making the return, he shared some knowledge about different foods in the store, and which ones he finds best, and less problematic for dogs with sensitive stomachs. I found this very helpful and as a result of this excellent customer service, they have a customer for life!!!! read more

The same day delivery service was perfect. I ordered right before the deadline and there were no problems.

Yesterday was my first time at Pet Supplies Plus and it was a fantastic experience! The owner JP greeted me at the door and walked with me to help me find the product I came in for. He was kind, warm and passionate about his store. I shopped around a bit more and when he rang me out, signed me up for the rewards program. He addressed my by name during the rest of our transaction, thanked me for my business with a handshake and offered to help me to my car with my purchases. In one 5 minute visit, JP cemented me as a customer. I've never felt so welcome in other pet stores. read more

As a new dog owner I walked into Pet Supplies Plus Garwood clueless and left educated and feeling secure. Great, personable staff! Zyler gave my daughter and I a puppy education. We will be using PSP for all our puppies needs. read more

Pet Supplies Plus Garwood - Jake our Cavapoo, born 9/8/2020 - Pet Stores Near Me - Garwood, New Jersey

I was so thrilled when the old Marty's Shoes turned into a Pet Supplies Plus. But, I had no idea how much I would actually adore this store. The first time I ever went in with my puppy, Charlee, during the store's grand opening, we were greeted so nicely, like we had been coming in forever. I cannot say enough about Barbara. She is one of the most genuine people I have ever met. She does so much for various local rescue groups and is so accommodating. I always look forward to going to Pet Supplies Plus as does Charlee. She gets so excited when we pull into the parking lot. She knows she's going to get an awesome welcome and lots of love from whomever happens to be working that day. I highly recommend checking out this wonderful store. They always have really great sales and treat you like you've been coming there forever. With a self serve dog wash, training classes, pet adoption events, vaccination / micro chip clinics, and basically everything you could ever want for your pets, it's really a no brainer. PS ---- if you're looking for a self serve dog wash, need your dog's nails clipped, need to sign up for puppy or dog obedience classes, Pet Supplies Plus Garwood is the place to be! read more

Great local biz with 2 locations that really cares about their customers. Great friendly, knowledgeable service and wide. selection. They even have a dog bathing station, they offer loyalty rewards and home delivery just like the big box stores. Try them u won't be disappointed read more

This place is one of the few pet stores that doesn't make me depressed . Spotless . Friendly . Always someone to help ! read more

Pet Supplies Plus Garwood - Pet Stores Near Me - Garwood, New Jersey

See all

I see that my review was deleted, so I will continue to post it. I was recently harassed by an employee about putting a mask on my 22-month-old BABY as I was checking out with a bag of dog food (even though I had encountered three other employees during my time in the store who said nothing...because my daughter is clearly under the age of 2). I was in the store for all of 90 seconds and my daughter was buckled into her stroller the entire time. I was following the rules and wearing a mask. The employee refused to back down even after I calmly explained that my daughter was exempt from our governor's mask mandate because she was under the age of 2. I refused to purchase the dog food and immediately left the store and called the owner/manager, who was somewhat apologetic but I guess couldn't care less because my review here has been taken down. I took my money down the street to Petco in Clark and had no issues. There's a difference between following the state-mandated COVID-19 guidelines and having jackass employees on some sort of power trip who harass and belittle customers about masks. It's a nice store and all, but just be prepared that you may be asked to suffocate your infant/toddler in order to buy a bag of dog food. read more

Great local pet store. Very friendly and knowledgeable staff and good prices (and store coupons). Highly recommend!

Love this store, great selection, always friendly staff (especially with my dog), the store is always spotless clean and the do it yourself dog wash if so convenient and reasonably priced! read more

This store is my "go to" pet supply store! They always have what I need, the customer service is exceptional, friendly and knowledgeable about food and products! If they ever dont have the food I need (which is a rarity) they take my name and phone number and actually set a bag aside snd call me to let me know they are holding it for me! Not many large chain stores go that extra effort for their customers but this store sure does! I am very blessed and thankful for Pet Supplies Plus and their staff in Garwood! read more

I am always impressed by the customer service here. Always greeted warmly when i walk in....this immediately sets the tone that they appreciate my business. Always very helpful. There is a real shortage of Fancy Feast cat food and the gentleman explained the reason for shortage nationwide and offered alternatives that my cat might enjoy. Being treated like a valued customer means a lot to me! read more

This pet store has the best dog wash I've ever been to. It's very clean and the staff is friendly

They always seem to have a supply of my dog's food when everywhere else is sold out. The delivery service was great and arrived at the exact time the associate said it would be here. Im thrilled with the service I received from this store and will continue to get my dogs food and supplies from here! read more

These guys are 100% committed to service. Always greeted,with a hello, and can I help you find anything, to,do,you need help taking things out to your car? Prices,are fair, in line with Chewy if you use coupons. Curb side is great, too. A wonderful shopping experience! read more

Great customer service in store and in line shipped the very next day! Highly recommend

Great store, lovely staff, and a pleasure to shop in. Recommend stopping by 100%. I won't disclose but I actually work for a large pet chain partner and I'd rather shop here for all my toy, treat, and other needs! read more

This store has a great selection of dog food and treats and other pet products. I like Cherrybrook in Garwood a little better, as they have a great "Champions" frequent buyer rewards program, but this is a good second option! read more

Great store!! Very helpful staff and very clean!!!! They have a great self-service pet spa which I love Barbara the owner always puts her customers first. You won't be disappointed shopping at Pet Supplies Plus Garwood! read more

Pet Supplies Plus Garwood - Ellis - Pet Stores Near Me - Garwood, New Jersey

See all

Went to get a hamster from here. GREAT staff, greeted us right as we walked in. Hamester choice/selection was a bit small as well as the goodies to choose from. I wish is was a little closer to home for us and we would use it more often as we plan to get a Dog this summer. read more

Literally an amazing pet store. The employees are so nice and care. Anthony (the deliverer) had car troubles in a snow storm and I told him not to worry at all. I was totally ok w the delivery not coming. Yet somehow he showed up with it. Really above and beyond what I needed. Thank you for the great service and fast turn around. read more

I love this store and especially the employees and Barbara the owner. (Not just because we share a first name!) Immaculate store! Thank you for that! Prices are fair and comparable with Chewy that I had been using for dog supplies. I'm happy that they stock Wellness products and plenty of chew options for my energetic puppy. We even took advantage of a 6 week puppy basic class. Looking forward to more training offers. read more

Great place for pet food and supples. Food brand is always in stock. Staff is friendly, helpful, and professional. Store is super clean. Allowed to bring your fur babies. Prices are average. Great coupons. read more

I love this store! They have fresh dog food brands I can't get anywhere else, and the employees are very nice. The sales are great too! I drive thru 10 traffic lights just to shop here. read more

My go to spot. All the employees and owners are always respectful, courteous and helpful and beyond friendly! I love this store! They have a rewards program as well which helps when purchasing . Such a great spot! read more

Not Impressed. Was there a couple of months after they opened. Cat food brands are typical of everything all other big box stores have on hand; generic, poor quality and unhealthy brands. Plus, parking for only about 10 cars if that, and difficult to get in and out of the lot. Will not return. read more

This is my go to store for purchasing pet food for our two ginger cats. They offer many quality brands from which to choose. Service is friendly and the owner, in particular, gives good suggestions. Shopping at PSP is quick, easy and always a pleasant experience. read more

Really enjoyed our time at this location. We usually go to the Berkley Heights branch but thought about giving this new location a try. I have to say I'm extremely happy they opened here in Garwood which is very close to me. The place is extremely clean and the staff are very attentive. we came in for the self serve dog wash for two dogs. Their wash station is really clean and spacious. There are two stations for big dogs and one station for smaller ones. Shampoo/conditioner are provided but we decided to bring our trusted brands. Staff are there to make sure everything is alright and that you have what you need like towels etc. Definitely coming back here again for all our pet needs. read more