Kind, accommodating and helpful They treat you and your dogs…read moreas you are family Plus Kelsey the groomer is the best in the area

This place is amazing and the BEST. My pup Vega has been displaced from her home due to flood and…read morereconstruction work and we've been forced to be out of our normal routine and her nails were out of control. Kelsi and Amber got her in right away and got her all fixed up and so easy and so fast. Kelsi is the absolute best we've found in 15 years of needing nail trims! These girls deserve all the support and business! LOVE.

We had a beautiful experience here! The staff are super friendly and kind. They have beautiful,…read morewell cared for animals on site - so it can get a little noisy. Their application process was simple, though with really great questions to do their best to make successful matches. The pup we adopted stayed there a little longer due to her medication needs and our older dogs at home. We were able to go visit her for a few hours on a day before we were able to bring her home later that week. The staff were wonderful during our 'meet and greet' and definitely loved meeting our older pups! We went through great information about vet care, spay/neuter and more and they provide awesome supports for bringing home a young pup - even sending us out with puppy food. Wonderful experience!

The staff were very helpful, the facilities were clean, the animals seemed well cared for. The…read morekitten I adopted is extremely friendly, and is the sweetest little trouble maker. The problem is that, after getting her home we discovered she was still infested with tape worms. We had to get her to a vet a.s.a.p and have her de wormed .. again .. apparently. This animal should have never been put up for adoption in her condition. We paid quite a bit of money for a kitten we thought was thoroughly treated. It cost me even more money .. this facility was going to issue a partial refund for the unnecessary expense and aggravation, but NEVER followed through on it.

I take my cat and both of my dogs here for grooming. They do a great job and very friendly. Highly…read morerecommend.

What can you say about a small town pet supply store that has everything that you need...and more?…read more These guys are absolutely fantastic to deal with and get this...they will even keep track of any rebate offers where you have to buy so many bags of food, etc. and send them in for a rebate...and let you know when you're due for a rebate. They genuinely seem to care about the people walking in their door and take care of us like we're the only customer. They will haul your 40lb bag of dog food to your car too and then smile as you leave. The prices here are surprisingly in line with some of the larger volume stores in Kalamazoo so why go anywhere else.

I absolutely love this place! I've been buying my pet supplies here since they opened years ago…read more Jim, the owner, is so helpful and knowledgeable. Their selection is wide and the carry high quality products and food. Jim worked with me when we got our large breed puppy to find the perfect food, and tracked our usage to make sure he'd always have what we needed available when we were ready to restock. I love their specialty toys, they have great items for our strong jawed dog who chews through everything! Everyone who works here is so friendly, kind and loves animals. They make you feel special and show love to our pup each time we come in. I will always support this store, the little extra they do to make you feel special is why they excel at customer service. Thanks for everything guys!

They took great care of our huge German Shepard. He is very difficult to handle and gets quite…read moreanxious when around strangers. We have found very little success using other boarders. Riverbanks Pet Resort has been our best experience so far. We will be coming back!

Did nothing to clean up after my pets as beds, blankets and toys were soaked with urine, vomit,…read morefeces and other substances I could not identify. Dogs were terrorized out of their minds when picked up. Misquoted price so I overpaid and then wouldn't refund the overage. Have boarded and groomed pets there for years and old staff quit and new/remaining staff just don't seem to care at all. Will NEVER GO THERE AGAIN.

Jessica did a great job with our two Newfie's With well over 200 pounds of dog flesh to deal…read morewith today she was able to get out all their matting and dreadlocks out. Built up dirt and tangles from too much summer in the woods and swimming in the lake's, she had a big challenge and did great. Both dogs look and smell great! We highly recommend her as a groomer. She was friendly, on time and reasonable.

Kalamazoo has not had a mobile groomer in nearly 15 years, so when my Dad mentioned Jessica and…read moreParamount Grooming to me I was super excited. As a non-driver I like to have as many mobile services as possible on our roster because it just makes our life simpler. After I called and made an appointment for Blue and explained that I was allergic to nearly everything on the planet Earth, Jessica was kind enough to work with us and offer to use our shampoo to bathe Blue. I also explained that Blue suffers from arthritis and we worked out a plan for Blue-Bird to not need to stand during her entire haircut and bath. Blue has been groomed before and I always felt a tad apprehensive dropping her off at the other groomer, but I have to say, even though I knew she was just in front of the house, I felt at ease with Jessica. After her bath and trim Blue looked amazing! The best part, Blue, a normally shy and timid senior dog who does not warm up around strangers, was so happy. It was obvious that even though Blue had just had a bath, which is not her favorite activity, she was treated sweetly because Blue was in a good mood. For practical purposes, I had been brushing and trimming Blue for the past four or five years, but she needed a professional to clean her up a bit. Blue received a mini groom and because she was sensitive around the ears and my allergies precluded the ear cleaning, her ears were just wiped out. Her nails were trimmed and the hair around her feet were trimmed. The dryer and brush got out a lot of her undercoat. She looks fantastic and her coat feels so much better.

I am so very impressed with our local Humane Society. In a pandemic, they have everything arranged…read morequite well, so that you can help your pet while being safe. This review is for a spay appointment we had in January, 2021. What a way to start the new year! First, the new building! It looks so beautiful from the outside. Clean, well-designed, and you can tell that it is them from the enormous dog statue inside! :) For pandemic spay appointments, you call in and reserve a spot on the calendar when they open the schedule for new bookings. I had to wait over an hour on the phone, but that is because they were closed for almost 2 months, I believe, because of the move. The phone staff were incredibly patient and kind. We drove up on the day of Rosencrantz's appointment, as directed. We waited in line while staff went car to car and ascertained who we were, and put an identifier on our car under the windshield wiper. We filled out the paperwork. Note: Everyone must be masked, and the cat had to be in a hard-sided carrier, per their emailed instructions. The staff members were masked and I felt safe in conversing with them. Then your car gets to the front of the line, and you hand over the carrier. Poor Rosencrantz was so unsure of what was going on! But I digress. At 4-4:30, you drive back and wait in line to pick up your pet. When we were able to get R, the staff member delivering her was very kind and patient with his time, while we asked questions and he gave specific directions. One thing that would have been good to put on the original directions is to quarantine them to a small room for a while, once you get home, and to have fresh litter. Upon reflection, that makes TOTAL sense, but sometimes we don't think ahead. The price was SO reasonable: $40 for a spay, and $20 for 2 vaccines. That price is much appreciated. It is able to be so low because of grants and other funding (thank you!). In all of our interactions with staff, everyone was SO kind and caring. I never felt rushed or had an unanswered question. Highly recommended!

Had an appointment to take my dog to get spayed since it's half the cost of a vets office. When you…read moreget there you have to go in sans dog to check in. I didn't think the people in the parking lot waiting for the place to open were very polite. I was the 2nd car in the lot but other people ran in front of me to check in so I became #4 (not the fault of the Humane Society!). After you check in you go get your dog, but you have to wait until the person in front of you has checked their dog in before you go. Which was kind of a problem in the freezing cold. Especially since I didn't want to lose my spot again to everyone else that was jumpy! My dog was fine after the surgery. She was drugged up so very lethargic but overall everything with the surgery went well. The staff was very nice and friendly. They were talking to the dogs and the people. I wish they would just have a better system to drop off that could be less of a run for it method!

They have a strong group of young and enthusiastic group of employees. Our dog has been going…read morethere once a week for the last couple of years and it always seems as a good experience. I would certainly recommend this place based on our experience. Lamarr & Kay Miller

The dogs are paired in groups with similar play styles and although I don't see her playing I think…read moreshe has a lot of fun. She is happy to walk inside and hurries to the back with the handler. The handler who greeted me on my first visit introduced herself and shook my hand which I appreciate. If they are treating me respectfully and friendly I have great confidence in their handling of my dog. After a half day at this place my dog is exhausted and is calm and easy going for at least two days which means she has stopped digging holes in the yard.