This place was really adorable. Great location in a nice area. They had a great variety of pet…read moresupplies. They had cats to be adopted at the front and a cute store cat that meandered around the customers. They had a couple adorable chinchillas and some other small animals for sale. If you are interested in a baby Guinea pig, they had some really young ones, so cute, the size of larger hamsters. They had an area for self-service dog washes and we spotted a happy customer at the front checking out. They seemed to have a really nice variety of products for all pets. It was also a large and spacious store. A nice place to shop.

Animal cages are filthy. I have reported to store staff and have called corporate twice to report…read more The store has a terrible smell.

I've taken my dog here 4 or 5 times before with great results (thanks to Jen) but this last time he…read morewas butchered by a different groomer who had no business working with dogs in a salon. I was told the other groomers all quit so I guess Jessi was taking it out on the dogs she 'grooming'. We won't be returning to PetSmart on West Main.

Petsmart stuffed my dog in a kennel for two hours while completing other appointments in the…read moregrooming dept. He was so distressed that they had to cancel his appointment. None of their process was explained to me. From 5-7:30 they did nothing but stress out an animal unnecessarily. I will not be returning and ask that you consider whether warehousing animals to increase the amount of grooms in a day is humane.

We have been customers of Barks for several years. As a matter of fact, our Schnauzer Terry chose…read moreour family when we were picking up our late Border Collie/Golden Retriever from a Barks grooming treat. That was over 10 years ago. Yes, Deb provides a great service to the canine community with Foster care. It is a wonderful convenience to have a reliable local boutique style pet shop and pet grooming facility right in the neighborhood. The best part is Deb also carries a unique selection of premium pet food for our discerning four leggeds. She took the time and made the effort to order samples of a newer food for one of our pets who had gastric challenges, plus made many recommendations as we tried different food options. The store is always clean, well organised and with plenty of special and unique treats and goodies to bestow upon your lovely pets. The staff is cordial, friendly and attentive. I absolutely love the report cards from the groomers, who truly listen to what I request at each grooming. The dogs are always eager to visit the store and eagerly head to the grooming room with no fuss. Head on over to check out a local neighborhood favourite and, should you forget your mask or need a spare one, pick up one in the store along with some toys and treats for your pets and, be sure to schedule a future grooming appointment. Every pet surely deserves the special Barks 5th Avenue TLC. The Clarks

Cute small business with all the goods you could need for a cat or dog. Some items could probably…read morebe found elsewhere at a lower cost but that's the toss up of choosing to support small businesses! Staff is very friendly and willing to help without being overbearing. You can bring your fur baby with you to shop around which is always such a joy to expose them to life outside of the house in a safe and welcoming environment. They also offer grooming services (I have not used them so I can't speak further on any details regarding that) !

Kind, accommodating and helpful They treat you and your dogs…read moreas you are family Plus Kelsey the groomer is the best in the area

This place is amazing and the BEST. My pup Vega has been displaced from her home due to flood and…read morereconstruction work and we've been forced to be out of our normal routine and her nails were out of control. Kelsi and Amber got her in right away and got her all fixed up and so easy and so fast. Kelsi is the absolute best we've found in 15 years of needing nail trims! These girls deserve all the support and business! LOVE.

I'm always greeted when I come in. The young man who helped me was great. He helped me find what…read moreI needed and carried it out to my car. Always try to buy local.

Pet Supply Plus consistently has the best service, they have fun promotions and good prices. They…read morealso are very well stocked. The only improvement might be adding a dressing room so clothes can be tried on in private. My Winnie the wenier dog was so embarrassed trying on clothes in the store right in front of other dogs male dogs. Otherwise we love shopping at pet supply Plus they are so fun and helpful great prices clean store unless I've been in it no kidding just kidding. Thank you

I frequent this location for the grooming salon. I made an appointment online and Stacy called the…read moreday of the appointment to let me know the groomer was out that day due to a medical emergency. She offered me several other time slots the same day. When I arrived, my dog was taken right back and Stacy did a phenomenal job. When I took the invoice to pay to the cashier at the front of the store, the registers were empty. I saw a manager running up to the registers and was going to say "please don't run, I'm in no rush." Before I could say anything, she screamed "Austin!" twice. The door to the back office popped open and here comes Austin. He snatched, I have a paper cut to prove it, the invoice out of my hand and scanned it. He gruffly said "tip?" I stated my preference and that was it. The manager walked by and Austin said something about the schedule to her. I asked if he was having a bad day. He said "you could say that" and proceeded to tell me about his overpriced apartment and how he couldn't afford the rent. Dude, I'm just here for my dog. I get we all have bad days, but unloading on a customer about personal stuff is not cool to me. Also, instead of screaming twice, couldn't the manager have checked me out? The groomers are great. The customer service people could use some work.

Waited over 30 minutes for help in aquatics for them to help a customer that came after us first. I…read moreasked for two types of fish and a plant, they "forgot" to grab the other fish. What was meant to be a quick stop, turned into wasting an hour of my time. Your employees also are terrible at catching fish and almost never offer to help. Always have to search for an employee for help. The new Pac-Man "desktop" pet are cruel and inhumane. They should have a regulated temperature home and proper care guides. What's the point in asking what the size of your tank is and how many fish you have, if you're not going to treat the rest of your animals with the same respect.

Dog wash station: - very convenient…read more - towels shampoo cotton balls treats included plus many other features - open to 9pm!!!! - pay without having to use a timed machine My dry clothes and untrained back will enable me to pay the extra $5 over the local competitor.

I am absolutely in AWE of this place. The second you walk in the place is immaculate! So clean and…read moreorganized to a T!! The associates are so welcoming and helpful! They are very knowledgeable about every animal I asked about! Not a question I asked stumped anyone. I bought a bunny from here! She's simply adorable and amazing, my whole family is in love with Aria! They have such a great variety of bedding, food, toys, pet care and treats to choose from! And omg.... In the back of the store is the amazing thing I'm going to take advantage of very soon, a self doggie wash! You can bring in your puppy or dog and wash them yourself, they provide EVERY SINGLE THING, rub, shampoo, conditioner, dryer, treats. Leashes, the room is enclosed for safety and the awesome part is THE CLEAN UP ADTER AND ITS ONLY 10.99 for a doggy under 50lbs!!! I can't wait to try it out on my doggies! I am a big pet lover, so I will comeback weekly, I have 3 dogs, 2 guinea pigs a bunny and a kitty!!!

The best pet shop in the area. Very knowledgeable, kind, and helpful staff! Great products!read more

I cannot really recommend this establishment because I feel I was deceived. I bought 3 bottles of…read morea product that was for 60 days of treatment (so 180 days in total). I bought it on their website, so it was mailed to me. The expiration date was for the end of April (30 days away). I called to complain and they told me it was clearly marked on their website. It wasn't marked at the top of the page by the product name & it wasn't marked by the order button. It was marked below all of that in a place that I never scrolled to because I didn't need to. Very poor business practice selling expired product without clearly marking it.