Great variety of all fun toys and food. Easy in and easy out. Lots of parking available. read more

Great store! Everyone's always helpful, nice, professional, knowledgeable and always around to help. Been shopping here for several years and highly recommend this store to everyone! read more

Every visit, they are friendly,helpful and genuinely appear happy to assist. They go above and beyond! Good job to this crew, they have built a great team! read more

Long read. I need to vent I visit the Pet Supplies Plus in Knoxville Tennessee on Harvest Mill Way and have for approx 15 years. We breed and raise Maine Coon kittens And we purchase all of our supplies there. Along with Maine Coons, I have three dogs as well. I spend a lot of money at that location and today I had an experience that will lead me to take my business somewhere else. I am working in Kentucky and I login under my account on Pet Supplies Plus and Pay over $300 for this applies that I need to have my husband pick up. When my husband arrives this afternoon, he confirms he is there to pick up the order and confirms my name, takes out his drivers license to prove his identity And the clerk ask him for the last four digits of the card number that was used to pay for the online order. In all of the times that I have done this exact thing they have never asked me for that information. My husband calls me ask me for the last four digits of the card number and I give them to him. They refuse to let him have the order because he does not have the physical card that I used to pay and place the order with online in his hand. Their reasoning, is they have "changed their policy Due to theft " I politely explained that I logged in under my pet supplies plus account and his last name is the same as mine. I have verified the last four digits of the card number, and this is far from theft. Would someone give their drivers license if they were doing something illegal? She refuses to let him have the order. It was a huge inconvenience, but I told them to just cancel the order. If my business is not worth more than this to them. I will take it elsewhere. I live approximately 3 miles from that store but at this point I do not care if I have to travel 20 miles out of my way I will not spend another red cent with Pet Supplies Plus. I reached out to their corporate office to no avail. read more

Pet Supplies Plus Knoxville - Mountain - Pet Stores Near Me - Knoxville, Tennessee

Pet Supplies plus is awesome. Dana is the best. Wish I could think of cashiers name. She was absolutely the best.

I came in last night right before close as I had just picked up our newest rescue, a Chinese water dragon. I had him in my arms and couldn't do much else. I wish I remembered the name of the girl that helped me, but she was AMAZING. She pushed my cart around, grabbed what I needed and put it in my cart for me. She called up to someone to get a care sheet which was printed when I got to the register. She even walked me out to my car and helped load me up. I haven't seen customer service like that in a long time. She might not have known a whole lot about dragons, but she made sure I got everything I needed. Will for sure be back!!! read more

Pet Supplies Plus Knoxville - Mountain - My water dragon rescue - Pet Stores Near Me - Knoxville, Tennessee

Great people and products, I always have a good experience here! They save all purchases under my phone number for easy access. I love this store! read more

Very nice store. Great prices on dog food. First time here. I like the selections they offer. Friendly and knowledgable staff, they knew exactly what I was looking for and needed. Would recommend. read more

I ordered some ear cleaner online for curb side pickup. There isn't a designated area, but you can just pull up to the door and they'll bring it out. It was ready quickly and even though there was a line inside, I didn't have to wait long to get my order. read more

This is a great pet store! Especially now, I appreciate easy online ordering and super quick and easy curbside pickup. Everything I need for my pets, and good sales too. Thanks to Pet Supplies Plus at Mountain Grove. read more

Hello! So, coming from a long term PetSuppliesPlus veteran in the Knoxville area, I love the store, I do. I LOVE your wide range of fish that you carry. Fish are my specialty in my life, and I often drop by to see what kinds you have that I can add to my tanks. I've only bought 2 fish from your store, and they're both alive and well, but I do have a lot to complain about in the fish department. Fish are a simple animal to replace, I understand that, so this review may or may not be regarded. Taking that to mind, it's still important to me that people treat to fish the way they deserve, for they've done nothing wrong, and cannot defend themselves. While you do have your perks of fish, the downfall is hideous. There are a lot of tanks that you guys have that are cloudy, full of ammonia, and simply nasty. There are constantly dead, or almost dead fish floating in the gourami tanks. I think the biggest cause of death with your fish is over or under feeding, and not enough cleaning the tanks. They're clearly littered with poop and nasty food, and are basically acidly killing the fish in the tanks. Keep in mind, I visit about once or twice within a 2 week period, so I might be joining at the wrong time... I simply wish you all would take better care of the fish, and make the tanks more presentable so that I wouldn't worry about the fish I buy. I would 100% buy more from you all if the tanks were cleaner, and more trust-able. My second complaint is about the birds. The budgies you all have are perfectly healthy, but one problem MOST pet stores have with birds, is the feeding. You don't realize this, but birds eat seeds from INSIDE the shells, leaving the shells of the seeds behind. They do this, while keeping and dropping the shells back into the bowl. Thus, filling the bowl with seed shells. This makes the bowl look full, while it's actually empty, and the birds have no food. I've noticed this within the past 4-5 months I was looking at your budgies. There's constantly only bowls full of seed shells, and the budgies sitting on the bowl basically begging for food. A good suggestion would be to simply top off the seeds daily, or even better, change out the bowl every two days with brand new seeds. In many pet stores, this was the leading cause of constant bird deaths, and I don't want something so simple to kill a small bird such as your budgies. I love your stores, and I love that you know how to take care of most of your animals, but please pay attention to your fish tanks more! Making them more presentable, will allow more people to want to buy from them! read more

Every tank had a dead fish in it two many fish per tank staff does not know what fish go together reptiles were not taken care of temperatures were wrong and did not have UV lights.they need to stick to supplies don't get a pet I was mad about how they treat these animals. read more

Friendly & helpful staff, clean store, great prices. They always go out of the way to help assist me and provide knowledge and suggestion on what best suits me and my animals' needs. read more

We love your store!!! All of the employees were soo friendly, kind, knowledgeable and happy to help us!!! We brought our little 6 month old, Shorkie, and they treated him and us like royalty!! What difference from another pet supply store out at Turkey Creek! The staff ignores you, not kind and helpful. In fact they appeared that they could care less if you ever shopped there, which we never will again! Thank you for caring soo much to have a well trained staff, that really appear to love their jobs and their customers!! read more