Izzy loves Emma. She's bonded with her groomer so much, she gets excited when I mention her by…read morename. Emma is professional, friendly, always has a smile on her face, and truly has a passion for the pets she grooms. Highly recommend both her and this location for grooming!

We had an appointment to have our dog groomed. They frightened him by putting a leash around his…read moreneck and making him walk inside the grooming station instead of just letting me hand him to them. It was quite different from any groomer I've ever been to. Of course, he didn't want to walk away from us and into the unknown, so he resisted. They decided to let him walk towards the exit door. They had to observe his walk to make sure he didn't limp. That satisfied them, so they pulled him in by the leash. Then they asked if he had any medical conditions. I told them he takes medicine for seizures. They said he'd have to come back another day when they had express service. Express service is actually something I'd like but taking him back another day didn't fit our schedule. We are visiting our daughter and leaving soon. Besides, I didn't want him to be put through the process he went through this morning. He's been groomed regularly for years and we've had no problems. I've had several other dogs that were groomed all their lives. We never experienced anything like this. I would like it if other groomers started express services, but these people didn't seem to try to put Baxter at ease.

DO NOT USE THE FARRAGUT, TN PETCO GROOMING LOCATION!!!! They don't even deserve one star. My…read moreexperience is very similar to many of the other one star reviews. I moved to Knoxville area last October and when I made an online appointment, I was called and told that because my dog has cancer, they cannot groom him. I provided a letter of satisfactory health from a licensed vet on vet hospital letterhead and was still denied service. They said it was company policy. They then took it a step further and marked his record so on-line appointments could not be made at any Petco store, for any service. I have used many other Petco stores, in-store clinics, and grooming locations in several states and have been satisfied....however, not this one....STAY FAR, FAR AWAY!

Petco is always well stocked, the employees are attentive and concerned. The prices are fair, and…read morethey don't hesitate to open another register when the line gets long.

Great grooming team. Caring owners. Nail trim Tuesdays are the best!…read more Highly recommend Sara and Jen for all your dog grooming needs. Also for bird grooming!

A great locally-owned pet shop in Farragut…read more Conveniently located next to Fresh Market with lots of parking! Lots of selection for various pet needs: birds, lizards, fish, rabbits, cats and dogs and more! My kids love (when it's not Covid) to hold the bunnies. Very friendly and helpful staff too.

First time I have been to a self dog wash in Knoxville. The store was clean and the staff was nice…read more But comparing to other dog washes that I have been to in the past, this was a little disheartening. Walking in, the staff did inform me that there were no towels available, as their machine was broke but they had dryers that were available. They don't offer any brushes or scrub brushes to clean your dog with. Their take? "Well if a dog comes in with parvo, we don't want other dogs to get sick." Which I get that, but if a dog does come in with parvo, in the dog washes, it is highly contagious and the dogs coming in could still get it. Parvo is killed with bleach or another strong industrial cleaner and the staff didn't use bleach/strong cleaner (from what we could see) after we were done with the dog wash. Also, other dog washes have stiff rubber dog cleaning tools and steel brushes that are extremely simple to clean. The shampoo & conditioner probiotic is mixed together and extremely watered down. But the smell was decent and the additional spray cologne post wash was nice. For $17...I guess it wasn't too horrible. And the dryers worked fairly well. So, while this place is not my favorite place, in a pinch, it could still work, as long as I remember to bring everything necessary.

MK was so helpful when I visited in-store! They answered every question I had about fish and is…read morevery knowledgeable and kind. I had a sick betta fish and they helped me give him a new life! I couldn't have done it without their help. The store also has a great selection for more exotic pets. Love it here!

A great place for any type of pet. Clean and well stocked. Had my two Goldendoodle's groomed, very…read morehappy. I will be back!

I have been shopping at this store for some time, but my latest visit may be my last. The issue…read moreappears to have been an honest mistake by the cashier, and I was simply asking for the mistake to be corrected. I purchased a bag of dog food and one other item, handed the cashier a $10 coupon, paid with my card, and drove home. When I reviewed my receipt at home, I realized the $10 coupon had not been applied. I called the store and spoke with Madeline, who was apologetic and helpful. She asked me to bring the receipt back, request a manager, and explain that I had already spoken with her. When I returned to the store, I asked for the manager and explained what had happened. Madeline also confirmed the situation. I expected a straightforward correction, such as refunding the $10 difference to my card or issuing a $10 store credit, but that was not offered. Instead, I was told the entire order, which was approximately $75, would need to be refunded and then re-rung with the coupon applied. Because the refund could take about three days to appear, I would temporarily have roughly twice the amount tied up for a mistake that was not mine. I am requesting a simpler and more customer-focused resolution, such as reimbursement of the $10 coupon value or an equivalent courtesy credit, along with follow-up from store management. I hope this can be addressed appropriately, because the lack of a clear apology or practical solution has made me reconsider shopping at this location again.

Petland of Knoxville is a mini theme park of pet supplies…read more My 11-year-old son got his 1st pet Syrian Hamster from Petland of Knoxville. Thanks Petland for helping my son, to be the best pet parent ever. Christian at Petland has always gone above and beyond costumer service each time we visit Petland of Knoxville.

This was one of the most dishonest and disturbing experiences I have ever had with a company. We…read moregave clear instructions that we wanted to apply for only one financing option. Instead, they took our personal information and submitted multiple financing applications without our knowledge or authorization. When a company uses your sensitive personal information in ways you did not approve, it raises serious concerns about how they handle customer data and whether they respect basic consent. We trusted them with private financial information, and that trust was completely violated. Their actions resulted in multiple credit inquiries that we never agreed to. Whether this was negligence, incompetence, or something worse, the outcome is the same: our instructions were ignored, and our personal information was used beyond the scope of what we authorized. I would never do business with this company again, and I strongly caution others before sharing any personal or financial information with them. If a company is willing to disregard explicit instructions during the financing process, what else are they willing to do? I don't know maybe commit Identity fraud?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

Dylan, my four-legged son had an exciting experience at The Dog Stop. It was his first visit and he…read morewas super happy when he came out! He looks beautiful. Everything was done to order. These people are fantastic! 5+5 stars I give them a 10!

I hired Aquatic Marine to install and setup a tank in my home and was promised "magazine quality"…read more Nearly a year later, we weren't close. I became frustrated with the tank when there was no end in sight, the work was chaotic, scheduling was near impossible, and I discovered that even after paying for routine maintenance none of my equipment had been properly maintained. I decided it would be easier to just start over with a smaller tank, so I gifted my larger tank to the owner, Kinny Parrott, and purchased a much smaller tank that I thought would be easier for them to actually finish and gave them a chance to live up to what they had promised. He and his service manager agreed with no hesitation to store my equipment and livestock until the new tank was cycled and ready to be setup. Instead, they misplaced half my livestock and his service manager came by one evening without any notice and dropped the rest of my fish into the tank before it was cycled and my gem tang and yellow tang both ended up dying. I sought out help from the store to try and save the rest of my fish, and an hour later, received a call from Kinny stating he was firing me because I was bad-mouthing him to his employees which was not the case. He lacks professional courtesy and the skills to deal with any sort of conflict and is one-sided in his beliefs. His communication style is quite aggressive and dismissive, which makes it hard to have an open and honest conversation with him. He proceeded to yell at me and told me that they would not be doing my install anymore and he was not going to return any of my equipment. He threatened us with attorneys and blamed me for being "too hands on with my tank" and said I had unrealistic expectations. He yelled at me on 2 different occasions using me as a scapegoat for both his personal and business issues and never offered an apology for unleashing on me. For months, he had told me that his service manager was overloaded, overworked, and on the verge of burnout and promised changes that never came. When our relationship ended, I was left feeling like their internal problems were passed onto me and I was fired as a result. When I got upset over being fired for no reason and him holding my equipment hostage, I got mad and Kinny proceeded to tell my wife that I must be bipolar. He finally agreed to return a fraction of my equipment after a battle, and several parts were still missing. He still has thousands of dollars worth of my equipment in his possession not including the tank. After gifting him a new tank, purchasing another tank without asking for any sort of discount, and spending thousands of dollars at his store, I was left feeling incredibly taken advantage of. I could go on and on about the customer service, problems that occurred during our time together, and retracted promises, but am hopeful that this brief glimpse into my experience will help prevent someone else from being lied to and taken advantage of. I had been warned about getting involved with Aquatic Marine, and looking back, I wish I had heeded the advice.

The whole staff was super friendly and knowledgeable. They had a great selection. Brennan was…read moreespecially helpful and knowledgeable. I would recommend this place to anyone looking to purchase fish/accessories/tanks etc. Brennan top notch 10/10 employee!

She Is Awesome. She knew more about my dog in five minutes than I knew in five months…read more Highly recommended.

Manuela is a gem! Her passion and knowledge for dog training and healing are wonderfully authentic…read more She helped me and my dogs to break old habits and behaviors with her transformational tools and guidance. Manuela radiates positive energy and compassion in everything she teaches and does. She is an authentic Dog Trainer and Healer. Thank you Manuela for teaching from your heart. Claudia Bumuller, Feel the Bliss of Reiki, Yoga & Holistic Wellness, Redondo Beach, CA