So THANKFUL that this store is a mile from our place. We have two hungry cats and soon a big ole 90…read moregallon fish tank and this place just does the trick! The people there are always nice and I usually come in late due to my work hours so if anything, they should be grumpy that I'm THAT guy at the end of the day. Instead we always have cute little conversations about our own pets and experiences. The other reviews are right about this place feeling like a homey small business pet store! You would never think that it is a national chain unless... you look at their stock! They have a very large selection and is actually the only place that we can get both our litter and food that our kittens prefer! I highly recommend it just for the company, but their inventory will help you out just as much!

Great inventory with lots of different pet supplies to buy. Store is well organized. Helpful sales…read moreclerks.

Only place I would take my pup for grooming. Friendly and excellent care and my pup is a…read morehandful....they make her experience enjoyable. Can't say enough good things about the staff.

My boys, two dachshunds, stopped in on our way to another state…read more This was a rest stop for us. Lots of great dog treats to choose from. The staff put us at ease so much, we stayed for a nail grinder appointment. Very affordable. Don't be put off by the rescue cats. They keep their distance.

Wow! What a great experience. Maxx is usually almost impossible to groom. They were so kind a great…read morewith him. We are both so happy. Thank you so very much!!

Groomer, Liz, is fabulous!! Best ever! The staff are like family! Hidden gem of a pet store. Huge…read moreselection of doggie clothes and ​costumes. Pet supplies for most pets.

First-time customer experience. Associate gave misleading information about store's return policy…read more Said I could make a return at time of purchase, when I went to return the item, same associate told me their refunds are for store credit only. Owners have been unresponsive to resolve this. DO NOT PURCHASE ANYTHING HERE IF YOU MIGHT RETURN IT.

A great pet gift store. Centrally located in Knoxville. The people working there were friendly…read more Bought my cats gifts there while visiting the city.

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

The staff that works here is something else. Went in for a feeder fish as a first pet and was…read moregrilled about size of our tank(mind you they have thousands of fish in a bunch of 10 gallon tanks). It's like calm down it's a feeder fish, if I want to fry it up and eat it or swallow it live in the store, why do they care lol Get over yourselves petsmart!

I'd rate it zero stars if I could. I was in the store to buy treats. I went back to check out the…read moregrooming. They were running a Halloween special. It had marshmallow cologne, a Halloween bandana and a Halloween toy for my pup. I asked about it and was told it was $25. There was a coupon for $10 off and I asked if I could use it. I was told yes. So, I booked an appointment. She pre registered us and said my dog needed her rabies shot. I said ok, I'll get that before the appointment. No one said it had to be 24 hrs after the shot to have the appointment. I got the shot early that morning (first available appointment) and took my dog in for her appointment. I was told, "sorry it has to be 24 hrs before we can do it". I said no one told me that when I booked. I wasn't happy but I booked for the next week. On the 30th. When I went back. They were going to charge me $85 and they were out of all the Halloween items. I ended up talking to a manager who was not at all apologetic. I told him that was bait and switch and I wasn't going to pay that. I'd pay the $25. Long story short after dialogue with him which wasn't pleasant. He reluctantly came down to $40. But I was told $25 and with the coupon it would have been $15 ( I accidentally left it home). They never asked what kind of dog I had and it was there when they looked up her shot record. The manager rudely said he'd like to see me find a place to do a German Shepherd for 25$. Well I did. I didn't ask for any extras. Just the "special". I told him I even brought in some business for them by telling friends. They were not happy with the bait and switch either. They were charged more as well. They did not get the Halloween items and their appointments were before mine. I told him I wouldn't be back and my friends would not be back. He seemed not to care at all. So I won't be back and I don't recommend Pet Smart. They are not honest at all. By the way, Skylar did a good job with my pup and I did tip her.

Fast and friendly. Picked up treats, toys, Sophie, bowls, vitamins, and a whole bunch of other…read morethings. The manager is usually at the checkout. They are never too busy to answer questions or lead you to the right place in the store to find what you need.

This PetCo SAVED ME today. My poor pup was skunked last night and this was a first for me so I…read moredidn't know what to do. Add that to the fact that I live in an apartment with no yard or hose access and I didn't want to bring her inside to bathe her in the tub and stink up the apartment. I did my best to clean her up outside and she slept on the balcony all night. I called around this morning and since it was a Sunday a lot of places were closed or fully booked. Called this PetCo a little after 10 and they got her an appointment for 11!! I was thrilled. Staff was all incredibly nice, especially since my dog doesn't do well with other dogs. I am so relieved and thankful! They even trimmed her nails which she desperately needed. Thank you thank you thank you!!!

I hired Aquatic Marine to install and setup a tank in my home and was promised "magazine quality"…read more Nearly a year later, we weren't close. I became frustrated with the tank when there was no end in sight, the work was chaotic, scheduling was near impossible, and I discovered that even after paying for routine maintenance none of my equipment had been properly maintained. I decided it would be easier to just start over with a smaller tank, so I gifted my larger tank to the owner, Kinny Parrott, and purchased a much smaller tank that I thought would be easier for them to actually finish and gave them a chance to live up to what they had promised. He and his service manager agreed with no hesitation to store my equipment and livestock until the new tank was cycled and ready to be setup. Instead, they misplaced half my livestock and his service manager came by one evening without any notice and dropped the rest of my fish into the tank before it was cycled and my gem tang and yellow tang both ended up dying. I sought out help from the store to try and save the rest of my fish, and an hour later, received a call from Kinny stating he was firing me because I was bad-mouthing him to his employees which was not the case. He lacks professional courtesy and the skills to deal with any sort of conflict and is one-sided in his beliefs. His communication style is quite aggressive and dismissive, which makes it hard to have an open and honest conversation with him. He proceeded to yell at me and told me that they would not be doing my install anymore and he was not going to return any of my equipment. He threatened us with attorneys and blamed me for being "too hands on with my tank" and said I had unrealistic expectations. He yelled at me on 2 different occasions using me as a scapegoat for both his personal and business issues and never offered an apology for unleashing on me. For months, he had told me that his service manager was overloaded, overworked, and on the verge of burnout and promised changes that never came. When our relationship ended, I was left feeling like their internal problems were passed onto me and I was fired as a result. When I got upset over being fired for no reason and him holding my equipment hostage, I got mad and Kinny proceeded to tell my wife that I must be bipolar. He finally agreed to return a fraction of my equipment after a battle, and several parts were still missing. He still has thousands of dollars worth of my equipment in his possession not including the tank. After gifting him a new tank, purchasing another tank without asking for any sort of discount, and spending thousands of dollars at his store, I was left feeling incredibly taken advantage of. I could go on and on about the customer service, problems that occurred during our time together, and retracted promises, but am hopeful that this brief glimpse into my experience will help prevent someone else from being lied to and taken advantage of. I had been warned about getting involved with Aquatic Marine, and looking back, I wish I had heeded the advice.

The whole staff was super friendly and knowledgeable. They had a great selection. Brennan was…read moreespecially helpful and knowledgeable. I would recommend this place to anyone looking to purchase fish/accessories/tanks etc. Brennan top notch 10/10 employee!

Everything. From Very friendly budget friendly dogs seem ok here overall very happy with themread more

They're so friendly! Bonus: local pet grooming shop. Their price is reasonable and easy to book…read moreappointment online! They did my 4 months golden doodle puppy well! I'm satisfied with their service!