I love this place!!! They are knowledgeable in dog food and…read morehelping for your dog's needs. The grooming is also spectacular!!

I don't know why some people rate this place so low. I've been coming here bi weekly for a year now…read moreand they have never done me wrong. Lovely staff, great products, and excellent groomers especially for my poodle. My dogs were afraid of the groomers (due to one place harming them during the process) but now they love it and come back happy and clean!

We've always had a great experience with the Bella Vista Animal Shelter, and recommend them to…read moreeveryone even though we live on the opposite side of town. I adopted my Kai here, and he is the love of my life. Thank you BVAS!

The staff here is incredibly caring and they certainly go above and beyond when it comes to…read moreanimals. We found a cat that had been missing for 4 years and they helped find the owners and reunited them. I can't express how much I appreciate the kindness and effort they provided. Adopt don't shop!!!

I've boarded my dogs at Rover Oaks many times in the last year. Our Lab also spent a few days at…read moredaycare when workers were in our house. Both dogs love Rover Oaks and the people who work there. They go running inside like they are going on vacation. The staff make an effort to put each dog in with compatible dogs. They also send us pics and reports every day that we are gone. I'm thinking the more negative reviews on here are either old or unusual occurrences because we are very happy with this business.

Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for…read moreboarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star.

Called to schedule a bath with our sweet sheepadoodle, Rosie, and a lady called me back 10 minutes…read morelater and said that there's a long file on our dog where she bit a groomer. I asked if they had the right dog because she has never been aggressive with anyone much less bit someone! And we were not ever told about this incident when we took her there this summer. She then hung up on me. I never leave negative reviews but if you're going to run a business get your files right and don't hang up on your clients! Super unprofessional and rude. Do NOT recommend this place for no other reason than how I was treated and that this never happened with our dog!

Our normal groomer recently stopped working here. Everything was great until it wasn't staff is…read moregreat at least those I've dealt with. The owner on the other hand is horrible to deal with.

They have a large selection of high quality bird feeders. I recently picked up on made out of…read morecomposite wood like material for my outside parrots. Hung it in my mango tree and they love it. Was happily surprised to see they had a couple of kittens there for adoption.

Wow what a nice store. It has everything for all animals and birds…read more Stopped in here a while back to buy a new bird feeder and was very happy with my purchase. This place has really nice stuff that's well built not the stuff that don't last. The lady working here was very nice. When I'm in this part of town I will stop in again

They saved my toy poodle, Hamish…read more I called my regular vet, who had seen 11-year-old Hamish (and our other dogs) since he was a tiny puppy after he was attacked by another dog. I asked if I can bring him in right away. They said, "We can't fit you in. Sorry." I begged and said he might die. They did not care. They told me they might be able to fit me in the NEXT DAY in the afternoon. I slammed down the phone and said I'd never be back. I called Wedington Animal Hospital, and they didn't ask any questions. They said to bring him in IMMEDIATELY. I did, and they saved him. He was there for a couple of days, and they made sure he would recover and be OK. They will always be our vets as long as we live in this area. Hamish loved the people, and he's now 12 years old and as feisty as ever. Thanks for taking care of our little guy, Wedington Animal Hospital. You are the place we always recommend to people who ask for references. (I also tell them who NOT to go to ... *cough* Cornerstone Animal Hospital ... *cough*.)

Walked in for the first appointment. No one greeted us. We stood there for a while. Several people…read morewere in the receptionist area just talking to each other and one of the girls asked have you been helped and we said no and then she was like someone will be right with you. I was talking to her coworker about something not even worked related because we heard the conversation. When we were finally greeted the woman asked if we had weighed our dog. I've never weighed my dog in my life myself when I've gone to a vet, so I thought it was weird that they even expected us to do that. Just overall not a good vibe when we got there and no not didn't even do the appointment.

I'm new to this groomer. Samantha made me feel comfortable, lots of happy dogs running around. I am…read moreabsolutely satisfied with Wag N Tails and will become a regular customer. Trust is not easy with a new groomer, but I'm very happy. Thank you for making my Sam look sooooo handsome. Five freaking stars!!!

They shaved my dog and trimmed the hair around his ears terribly. I can understand that groomers…read moreneed to shave a dog if there are a lot of mats, but that was not the situation here. If they had taken a few minutes to comb out a couple of tangles, my dog would still have hair. I will never go back. I can't believe I spent $75 to have him groomed here. See photo.

Prissy has been amazing with all of my dogs. Miss Fancy gets her hair done every 6 weeks and she…read moreloves when she goes to see Prissy. She has done deshed treatments on my other two dogs and they loved her as well.

Great customer service Groomers and owners are super nice…read more Very quick to respond to messages And can get us in quick when we forget to schedule before