Aidan was very helpful! He assisted me with the things I needed to find and offered me some advice on medicine for my dogs tail. Thank you :) read more

We needed to give Grizzly the Aussie a bath. My son told me about self washes. We looked up the closest place and arrived to find false advertising. No wash! This was place number 2. Just go here. It's a great concept. They have a little room set aside with shampoo, conditioner, towels, and even a high-speed dryer. There is a low and high table forcwahing and a way to secure your pet so they can't jump out. We bought some wet food made by Fromm , and I ended up buying 5 washes for 35 dollars, an amazing deal. read more

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They changed their deliveries to a 7 mile radius I am 7.3. I am extremely busy & I tip good. Our lives are challenging today with everything going on. That is so petty. Now I placed on online order to pick up at store. I live in between their store & a Petsmart & choose their store. Now their policy is you have to pick up order within 5 days or they cancel the order. Why? It is paid for. I don't know from day to day where my day takes me. I work full time, manage my home & health & a care giver to my elder mom & both inlaws. What kind of nonsense is that. read more

Great small pet store excellent customer service, great products, and great prices as well definitely highly recommend

I needed some information with regards to my pet and store staff walked me through my options and explained what I needed to do. Everyone in the store seemed willing to help me. I was impressed. read more

This is a great Pet Store with a locally owned feel and reasonable prices! We try to shop here as much as possible (especially for Dog Food). They have a great repeat business program depending on the products you are purchasing (we just got our 13th Dog Food Bag FREE). The service is always Excellent from the staff, very friendly always when we go in. We drive from Riverview to here to support their store... the big box Pet Stores aren't nearly as friendly, clean, or helpful, and we recommend you check this place out! read more

PSP is an amazing neighborhood store. I love their delivery service and the staff is awesome. Personal handwritten thank you notes upon delivery.. OVER THE TOP GREAT. One thing missing........ PLEASE ADD A WAY TO TIP THE AMAZING DELIVERY STAFF WHEN WE ORDER!!! I am normally never home during delivery and I want to thank them. If they are ever out of the product I order they call me almost immediately and offer substitutions. It's great. read more

Very nice clean store with specialty items and everyday items for pets. The staff is extremely helpful and the sales that I receive notification of by email are great. Free curbside pickup and autoship, what more could you ask for read more

I'm getting my first puppy in a few days so I've spent a lot of time in pet supply shops these past couple weeks. Not being a pet shop person my first impression was that this store was not a chain. Staff treated me as if my business mattered to them. I've since happily learned they are (obviously) a chain. I hope the other stores have the same nice staff as Valrico. Their prices usually beat PetSmart and they were very quick to point out they price match. I also returned something effortlessly. - I am thrilled this is the closest pet store to my house. I can't say enough nice things about them. read more

I went to use the self bathing dog area as I do regularly, but had just been used by what it looks like a very large hairy dog. The cashier called someone and promptly cleaned the area before I went in to bathe our dogs. The personnel was quick to help me find and additional product I needed. They're always polite, friendly and very helpful. read more

The store is clean and everyone was super friendly and constantly asking if they could help me with anything. I also love the fact that they always offer a military discount. read more

Amazing service! Everything is very clean,.great prices. Its a little more than i perfer to drive, but its worth it Now my go to place read more

Excellent customer service. The curbside service is very efficient. I love it, especially when I'm in a hurry to get home. This store has a great selection of high-end dog foods, too. Only the best for my babies! read more

They're amazing with staff and store cleanliness, though if one thing I do mention that took away a 5 star is when getting fish from there some had fit rot and I wasn't aware of it till late notice. Killed off some of my own personal fish in a tank I had and I was devastated but it's not their fault for what fish they get ordered, though they should check! Otherwise everything is perfect, prices, workers, all of the above. read more

This place has great customer service which seems to be a lost art these days. They have always been helpful when I've been in the store, even carrying large bags of dog food out to my truck. Most recently I was on a work trip and my dog needed more food. I was able to order it online and have it delivered to my house the same day! My wife was worried about having to carry a large bag of dog food but this option prevented that. She just had to drag the bag off the front porch. The customer is always first with PSP Valrico. read more

I was trying to purchase multiple toys for my kitties and after 3 times I was not allowed to join my membership for discounted prices. I only have one email and I tried two passwords which include the required characters and then the site locked me out. Not user friendly. So now, I must go into the establishment to see if they will rectify the situation. It's not a good start for me to contact doing business. I like to support local businesses any where I live, but if it's going to be this difficult, I will give my hard earned money to another store in Brandon. read more

Tonight I came to pick up my dog food that I ordered online. They have a new policy going on that if you don't have your ID or the person that ordered the food on hand, you cannot get the food from scamming mind you I shop here all the time I'm a military veteran and I have seven German Shepherds, I wasn't able to feed my dogs tonight because of this new policy the manager was not helpful at all. She could've let me get the dog food but still refused. I will no longer support this business and give them any of my money anymore. So disappointing I will take my money elsewhere. now I have to wait for a refund read more

I'm willing to spend top dollar for my doggy Cappachino. Pet Supplies Plus is supposed to be more affordable than the big name stores but the staff was Un knowledgeable and no samples . When I have been to several other locations in different areas of the US Las Vegas and Tennessee read more

I went in to grab a few quick things tonight 6/30. It was close to closing so I was told by an associate that they were closing in 5minutes which resulted in me trying to hurry thru the store. While in line, I witnessed the manager, Brittany, be very rude to a customer and even huff and sigh because there was a customer that wanted to purchase a Guinea pig so close to closing (this was 5 min to 6). I honestly was so turned off by her actions and nasty attitude that I do not know that I will return. I understand that she wants to go home but she could have smiled and been a lot nicer about it. The other customers left empty handed and she was able to close the store at 6:05. Update 7/3... the owner of the store called and took care of the situation in an appropriate manner. read more

I decided to try the dog bathing facilities last week. The cashier was extremely helpful. I mentioned that I didn't want to bathe our dogs at home because I always ended up with a backache and she immediately offer to set up the high bathing area and provided me with towels. Th whole area was very clean and had everything I needed. I was able to bathe and dry all 3 short hair dogs as well as rinse the tub area in 30 minutes. I jus became a loyal, regular customer of their bathing area as well since I was a regular customer for dog supplies since we moved to Brandon in March. read more

I just moved here so this was my first time at Pet Supplies Plus. Jannay was so cordial and helpful. I needed chew toys and treats. She shared with me what she buys for her large dog as my dog is large as well. She also let me know that your raw bones, etc. are organic. She welcomed me to Florida. I will be back! read more

We love this pet store. They have a wonderful variety of treats and toys for our babies. I also appreciate the wide selection of dog and cat kibble and cans. The store is always clean and the discount programs they have are excellent for repeat buyers. read more

Love this pet store! The staff is courteous, helpful and knowledgeable! The manager even offered to take back my toy poodle's treat purchase if she didn't like it. I didn't take her up on the offer, but it was a nice gesture! They also have the funniest alligator dental chews! Bella lives chewing their heads off! read more

I been coming to this store since they first opened and I always been treated very well, the store is clean and the stuff are very helpful. I would have my 2 dogs with me and the staff would help me to my car. I rather shop here then any other pet store. Also I need to mention they match competitors coupons so I find great deals here and I'm a huge coupon lady. read more

This is the only pet store I will visit for pet supplies! The store is always clean and stocked. Associates are always kind and helpful. The dog wash station is a major plus, and also always clean!!! I highly recommend this store. read more

I have visited this store multiple times for purchases but went today for the first time for a self service pet wash. I am disappointed in the customer service at today's visit. I walked in with my husband and dog and we asked the person at the front where the pet wash was. She told us the back corner. We walked back and another associate was standing in the door way cleaning it out. We asked if the washing area was closed or if we could proceed with a wash and the associate seemed confused. He repeated 'umm' a few times and then asked which wash we wanted. After we told him a woman approached us without a greeting and told us we need to check in at the front. Needless to say, we were then confused. I let her know that we asked someone at the front where the wash was and a check in was never mentioned. The woman then stated that we only asked 'where' the wash was... and that people come in frequently just to look at it. What?! We had no idea that this store wants you to pay first so that they can turn the water on at the baths for you. The woman that approached us was off putting and made us uncomfortable. We chose to quickly finish the bath and not purchase anything so that we could leave as quickly as possible. I do not recommend this location if you are looking for self service pet wash, if you want to be treated in a positive manner, or if you need help. read more

So back in December I took my dog for a self wash since the groomer we used had an emergency trip to the ER. Water is extra cold, no warm water option at all. We asked and the answer was simple no we don't have warm water. My poor dog was barking, I placed a review on their google page and they didn't approve the post and took it down. Never going again and of course I passed the news around to all my furs friends and they are not going either. read more

I had to get raw hides for my dogs and the prices were very much in high side. I will take that business to publix. $10 cheaper!! Yes!!

Always helpful and courteous. All the employees are eager to help and the products are of higher quality than most stores. Glad we found this store! read more

Thank you for stopping by and visiting Saludino Dog Park! When i arrived today with my pups, the other dog owners were all talking about your visit. Thank u also for the new toys. Come back and visit anytime! read more

Have been in this new store probably 6-7 times now and have always had a good experience, helpful staff, clean, prices are fair and have already seen a couple good sales on the dog food brand we buy. Will continue to make this our go to pet store :-) read more

Been in 4-5 times now and have not been disappointed. Every single person has said hello and asked if we needed help. 3 dogs get expensive and some things were more than Publix, but the bulk treats are great. We have found our new pet store, right down the street from the house. read more