This was not my first time in the store as I have come here before to buy dog food for my mom's…read moredogs and it's always a pleasure but as a first time dog owner my experience coming in to look out for our own was exceptional. We were greeted by Alanna and may I say how super knowledgeable she is with the all the products and what would be best for our dog, breed: pitbull terrier mix. Thank you so much for helping my partner and I to treat our new addition with care. Luna sure appreciated the duck liver cookie she swiped too LOL. I could continue on how grateful I was with the help that Alanna gave to me and partner thank you so much you're a treasure :)

I visited the store and Lelani took care of me. My little 4lb chihuahua has an itch problem, not…read morefleas. She was extremely knowledgeable. She gave me samples to try for my finicky eater, too. Try them out!

Just moved to Lakeland and had our first dog grooming. Our dogs are Mini Labradoodles. The…read moregroomers did an amazing job and everything went totally as expected!! Thanks to Love an Fluff!!!

They were so patient with my senior pup! They took great care of him and he behaved very well for…read morethem. The groomer listened to my needs and exceeded my expectations. I will definitely return for all of my dogs grooming needs.

Kim is very knowledgeable and there is a great selection of food and treats. Always a great…read moreexperience to shop there.

So helpful and friendly. I am trying to feed my fur family as well as I feed my human family…read more They were very knowledgeable.

The staff treats my pup like one of their own. That's important to me. He always comes home with a…read moresmile on his face.

We decided to fly home over Memorial Day weekend to surprise my dad for his 80th birthday, which…read morerequired boarding our dog from Friday through Monday (they wouldn't allow pick-up Sunday or Monday). He had previously stayed at Puppy Palace during a cruise, where he was placed in a suite. During that time, we were less concerned as my friend picked him up each morning for daytime playdates, ensuring he was well cared for. This time, however, was different. To provide context, our dog is on a consistent schedule: walks at 3:30AM, 10:30AM, 3:30PM, and 8:00PM, and he is fully house-trained. On Sunday morning at 5:53AM, I checked the suite camera and noticed feces in the room. It remained there until 8:30AM, which was concerning given our dog's routine and hygiene. Additionally, after the room was cleaned and reset, I observed that both his morning and evening meals had been given to him at once. By 6:00PM, all the food had been eaten, leaving him without food until 8:30AM the next day. Additionally, I had paid for the X-Night Walk, which was supposed to last 10 minutes. However, the walk was cut short; our dog was returned to his room in only 4 minutes. On Monday at 4:20AM, again feces in the room, not cleaned up until 8:30AM. Once again, both of his meals were placed in the room together first thing in the morning. We had also purchased the "Pamper My Pet" (PMP) service for the entire weekend, but I never received any pictures or a report for Monday. On Tuesday at 2AM, again feces in the room, not cleaned up until 6AM. Typically, staff are scheduled to arrive at 6:30AM, but no one notified us that there would be a delay until 8:30AM. As a result, our dog was locked in his room for a total of 11.5 hours. Who would subject a pet to this kind of treatment? It's beyond comprehension that a facility entrusted with caring for animals would allow such neglect to happen. What I find most concerning is the way our dog was treated by one of the male attendants. On both Sunday and Monday, he was returned to the room at 8:44AM in a distressed state. In the video footage, the attendant appears to toss him into the room while still attached to a leash, and our dog's tail is visibly tucked between his legs, cowering in fear. In stark contrast, when a female staff member returned our dog from his walk on Monday night, he was visibly happy, wagging his tail. This behavior suggests a troubling inconsistency in the care he received, which I find deeply unsettling. Jennifer called to discuss my concerns, and asked to speak with Alicia, which is not my name. During our conversation, she claimed that our dog had relieved himself on the shortened walk, which is why it was cut short. She did not offer an apology for the fact that we paid for a 10-minute walk and received only 4 minutes. Furthermore, she insisted that there was nothing concerning about the way the male attendant handled our dog. When I asked about the PMP service, she said someone had sent it, but she couldn't provide any specific details or resend the report. Obviously, the report was never sent, as I did receive the others. When I mentioned that I would be leaving a public review with supporting photos and videos, Jennifer's response was, "it will get buried." To make matters worse, Jennifer accused me of only out to seek compensation when she said, "I know where this is going, I know what type of person you are, you want a handout." This is not the case. My sole request is for an apology and acknowledgment of the fact that, instead of enjoying quality time with my family, I was forced to spend the entire weekend worrying about my dog's well-being. If you are truly committed to ensuring your pet's well-being do not entrust a pet to this facility. The care my dog received was nothing short of disgusting, and the level of customer service was absolutely terrible--further reinforcing my decision to never trust this facility with my pet again. I hope you do the same.

Love this place. They were so kind and.my westie seemed to really like his stay there. If he could…read moretalk, I think he would say I wanna go back one day. When I asked questions about him, they knew everything including the toy I left him with.

I have brought 5 dogs here to be boarded in the 6 years i have been coming here, they have ALWAYS…read moreprovided excellent care going above and beyond, Respectful, kind you name it just awesome staff, they recently revamped their entire staff excluding Jenna and Leland both of which are amazing and very helpful. Since the staff change my dog has boarded 2x, during pickup they are not remembering toys brought with her, unused food being returned and forgetting her harness and leash, Not a huge deal except i live an hour and half away, still not a huge deal spoke with Leland (mgr) and he assured me that he would get issue resolved. Upon pickup this past weekend I had the unfortunate experience of dealing with their NEW receptionist, not impressed at all... While discussing what was being forgotten this time I asked about the ball forgotten from last visit and she got an attitude and rolled her eyes at me (of course facing away from the camera they have in the lobby) Well Im sorry that set off my bitch switch and for that I apologize but her eye rolling and attitude were uncalled for in a professional place of business, and when the OLD staff here were always so gracious and friendly no matter what then its unexpected and unacceptable, I work in customer service and would not have a job if i rolled my eyes at a customer. At any rate I will no longer be bringing my Tia to this facility. They really should do some customer service training with this individual as she clearly needs it . Again I appologize for my reaction to her rudeness and I want to again state that Jenna and Leland are amazing and this is NOT in anyway directed at them! Date of Incident 01/11/26

Dena is amazing!! My fur baby is scared of getting groomed and Dena has been great with her. I…read morewon't take Riley anywhere else!

Adorable Pets by Dena always knocks it out of the park! They always make my dogs look so amazing…read moreeverytime I drop them off. I get so excited to see how great they look everytime I get them back. Randy always hooks Dollar up with the sickest mullet. And Penny comes home looking like such a princess.

I traveled to St Pete with my dog Mindy and turned out my Airbnb wasn't pet friendly! So I hopped…read moreonline and found this pet sitting company and gave them a call. They quickly matched me with a local dog boarder that exceeded expectations! Communication was fast and the boarder was very kind and attentive to my shy/anxious dog. She sent daily updates about my pup which made me feel so relaxed. Thank you House and Hound for providing excellent pet care during my time of need! Would highly recommend!

very nice and welcoming, my pup had a great time with pups her size. she played hard and slept all…read moreday loved this!

Loved the facility and got sent multiple photos of my dogs socializing with new dog friends. My new…read more"go to" for dog boarding. Easy drop off and pickup