Horrible customer service and an extremely disappointing overall experience. I will not be…read morereturning to this store. I signed up as a first-time customer specifically because of the advertised 20% off promotion for vaccine clinic services. I was told the coupon would be emailed to me after booking, but I never received anything. I checked my inbox, spam folder, and junk mail multiple times with no success. When I arrived for the appointment and mentioned the missing coupon, the veterinary technician advised me that customer service at the front would be able to assist me with applying the discount. However, upon checkout, I was told there was nothing they could do without the coupon code. The store manager, Jacob, was then called over and was equally unhelpful. Instead of resolving the issue, I was simply told to call another phone number myself. The only reason I chose this clinic was because of the advertised promotion, which ultimately was never honored. To make matters worse, the pricing was outrageously high. I was charged $43 for a rabies vaccine and $56 for Bordetella, while my regular veterinarian charges approximately $20 for each. Had I known the promotion would not be honored and the customer service would be this poor, I would have gone to my regular vet instead. This entire experience felt misleading, unprofessional, and poorly handled from start to finish. Management, especially the general manager, would benefit greatly from customer service training.

Yikes 10 years ago I didn't play when it came to my cats and getting their items lol. Hopped back…read moreon here to leave an updated and positive review because I had great customer service when checking out today and definitely wanted to come back on here to highlight this and to give the staff a shoutout. Before I go into that, for context I don't shop here often, partially because I had such a bad experience / frustrating experience years ago and also because there are closer pet stores to my home so logistically it's a bit out of the way. However, today I was in the area, needed to kill 10 minutes and had a small list. I came in and was able to find everything on my list without issue. The store was well stocked and they had some promising deals and the prices on some items were pretty reasonable. My kudos and A+ service today came from Hector working the front register. My interaction with him made me come back to leave an updated positive rating. It was a simple interaction but Hector was so pleasant and kind that it made my shopping experience really nice. He was kind throughout our exchange and he didn't mind me leaving my heavier items in the cart and he scanned them from the cart with ease. Again, it was a simple interaction but a really nice one. Worth coming back to give him a kudos and credit for turning around my experience from years ago. While this petco won't be on my regular rotation (due to location / distance) I would definitely come back again now in the future if I found myself on this side of town and look forward to supporting their business when I can. Thanks for a nice turn around!

Awesome place!! Always super nice and welcoming when I stop by!! My current dog still isn't fond of…read morestrangers and they always keep their distance while they offer assistance and I really appreciate that and he does too!! Recently went in to get a bag of food to potentially change my dog's kibble and the gal was super helpful.

Spacious store with a variety of natural healthy products. I have a tug toy I bought from here…read moremonths ago that my power chewer hasn't managed to destroy yet. They are super honest about pros and cons of raw and freeze dried and offer free samples. They are super kind to the shelter dogs I bring in and always offer exceptional service. Try their raw patties and whole minnows

Best grooming available. Brenda and Trinity are amazing with our Goldendoodles. They book out…read morepretty far but it's worth the wait. Avoid the Newbury Park location like the plague but Camarillo is fantastic.

My dogs require a bath & brush groom ...however I pay $10.00 extra for each dog which require…read moreadditional10 minute medicated shampoo soak (I provide) and the dogs are not completely dry when I pick them up. The bath and brush groomers are not experienced when hired. Pets Mart allows minimal time per appointment. Nails are not trimmed properly. It seems as though bath and brush employees are learning to groom without experienced groomers overseeing what they're doing. I love the convenience of a neighborhood groomer however, lack of consistency is disappointing! For $10 more per groom my dogs will be properly groomed and dried by an independent groomer.

JC and Penny are the best! They've taken our doggy, Ojee…read moreand de stinkified her at least 40 times. She's super spotless and happy when we pick her up. Highly recommend.

This was my dogs' favorite place to go! When I would tell her she is going to Happy Dog, she would…read moreget excited and go stand by the door! When we would arrive, my dog would burst through the door as if she owned the place. I don't know what it was, it could have been the staff, but she loved going there! They are excellent handling the dogs.

Nice, knowledgable, people. Somewhat Limited, but good quality product selection. It's a small…read morespace. Plus they offer various pet services.

Another paws-itively amazing grooming visit! My doodle came home looking just like a fluffy little…read morebear, smelling absolutely delicious, and feeling so soft. He is always excited to see his favorite groomer, Meaghan, which says everything about the love and care she gives. We couldn't be happier--highly recommend!

We love bringing our babies here for boarding! Our babies…read moreSalem and otter have stayed for boarding and just to play. Both times were great as we can see what those two are up to thanks to the cameras! The communication is great with staff too and they are very welcoming. I highly recommended beach dog fun for your babies.

My family and I were looking into dog boarding over Labor Day weekend, and found this place on…read moregoogle. What interested us in this place was it being specifically for smaller sized dogs, under 40lbs. We took him on a trial visit which he loved, although he was very nervous. After that, about once a week we would take him to regular daycare just so he can get used to being around the employees and the dogs. When we would pick him up, he would be so full of energy and joy. He would mainly stick by the people rather than the dogs, he's just like that. During his stay, he had gotten a minor injury(due to his fault not the daycare), which they called us to let us know of what had happened, what they will be doing (cleaning the wound and making sure he doesn't lick it). If it had escalated, they would provide some medication, but luckily he was perfectly fine and unbothered. They were very informative and caring for the dogs, have a great location, and the people are kind, we are grateful. Although we do not need to take him to daycare or to board him anytime soon, we would definitely return here if we needed to.

It is nice to have a local pet store to stop in a grab some items. Small enough to get what you…read moreneed, not overwhelming like the larger stores. Staff is very friendly and helpful. As a dog owner, is the full bath bar they have available. Buster loves to come in for a bath and cleaning. Reasonable price and they have all the extras you may need: soap, towels, blow dryer. Easy location to access. Happy Hound, Happy Life!

This is an amazing five star facility that serves the community of Oxnard, and VENTURA. They have…read morefood for dogs that I didn't think existed. But I found what I was looking for thanks.

Took my dog to get groomed, got the basic bath & brush service that includes shampoo, blow dry,…read morebrush, nail trim, ear cleaning, anal gland expression, paw & sanitary trim. When we picked her up, her fur was clean but her rear still smelled. I called them and they said they "forgot" to express her glands. How do you forget a service that's included in what we're paying for? If I didn't call back we would've paid for the whole package without getting the FULL service. They were nice enough to take her back and fix it right away but if you take your pet here to get groomed make sure you double check everything before you pay.

Allow people to cancel the contract at the end of the term instead of automatically adding another…read moreyear on your plan! I'm learning this is very common here!