I'm ready to put a review on BluePearl Pet Hospital. On February 11, 2024 my beautiful Napoleon was…read moredying as we were heading to the Emergency Vet. Napoleon didn't make it to the vet. Napoleon passed away on my husband's lap. All the staffs were so wonderful and felt my pain. I got to grieve and say my final "goodbye" the staff told me to take my time. A box with a heart came out and I was able to take my Napoleon home. I have taken my other pets to this Animal Emergency Vet before and I've never had any issues whatsoever. I am forever thankful for the staffs.... Thank you for everything

Several times with our aging dog, we've had a few scares and had to whisk him down for immediate…read morecare when our vet wouldn't take an after hours call. Extremely grateful for the care they provide and attentiveness at all hours of the day, not just 9-5. Also had surgery scheduled here before and it went smoothly and without complications. Would def. Recommend.

I have been taking my baby, Dempsey to the Pet Resort once a week for about a month. This week I am…read morebaby sitting a puppy so they have gone everyday. They have a lot of energy and need to play it off. This place is amazing. It is clean, the staff is delightful and we get daily progress report. I feel like he is well loved and well taken care of here. I would recommend this place to anyone who has a pup that needs socialization in a safe environment. They come home tired.

Our dog was in respiratory distress and CHF, struggling to breathe so we brought him to the…read moreemergency hours. Our technician literally said "we want to manage this instead of putting him down ". WTH???? We're literally here to not prolong his suffering. I had already been "managing " his care with the oversight of a prestigious veterinary professional, as I had told her. After telling the front desk that we didn't want the tech back in our room, she sent in a spastic Dr Watson. Who rambled on and on about the same thing of all the things they can do over the next couple of days to save his life. We have cried for hours before bringing him here to say goodbye and end his suffering. Then sent in the same tech who called herself a nurse ( a whole different set of illegal regulatory infractions here). Where's the compassion for end of life care? Also where's the professionalism??? To top it off, I was on call and receiving messages regarding my own and other physicians patients when the Vet said " excuse me but are you listening????" In a scolding child-like manner. Please know your own audience lady. Some of us hold higher degrees than you and are working tirelessly to make sure our own patients get treated way better than the care you're providing. I do not recommend this place at all. It's clearly just a paycheck for everyone here. Higher management should really provide education to those employees on end of life care and especially the communication aspect. Positive feedback? The 2 very young employees at the front desk should be encouraged to further their education and complimented on their compassionate approach towards us. They obviously have a calling and gift not afforded to the entire staff here. Very impressed with them!

when I tell you I'm RELIEVED. Went to the vet crying because I was so scared for my cats, left…read moresmiling. These people are amazing at their job. with many changes happening in my home, my cats are extremely stressed to the point where they werent acting like themselves at all. I explained my situation to the vet, and she told me it doesn't sound as bad as I thought it was. I was there for max an hour and everyone was so incredibly sweet and helpful. if I have another emergency I'm definitely coming back here. top notch care. thank you again guys!!

Wishing I did not have to write this review, but I do want to share my honest experience of our…read morerecent visit to Capital Vet Specialists. I called the clinic at 1:30am after we found our sweet girl so sick. It is a 24/7 ER and the first one that picked up their lines. They were upfront on costs from the start letting us know they it is 188 for the vet to evaluate here. We rushed to the hospital and as soon as we arrived they jumped into action. The nurse came charging out and carried my baby girl back. They immediately started doing what they could to help. Throughout the 18 hours my girl was in their care they exhibited clear, honest, and transparent communication. From the start, the gave us an estimate on what we could expect cost wise. I appreciated how they gave us the highest range, so we could get the worry of cost out of the way. They do this so that they don't need to keep calling asking if they can do x,y,z. Anything they don't need, they refund to you. When health tragedy is at hand, no one wants to be worried about cost and I think they have a great system for maintaining a clear process on payments. I want to give special thank you to the night Vet Dr. Izeman or Eisman ( i dont know the proper spelling). He showed us great empathy and compassion and treated my girl with the utmost care. I am heartbroken to share that we lost my bestfriend, but I do want to acknowledge that Dr. Izeman and his nurses gave us the the space we needed and helped us each step of the way. Although I hope you never need to, I would certainly recommend brining your fur babies here for any overnight emergency.

Unfortunately, I had to bring my foster kitten here for an emergency that resulted in euthanasia…read more This was extremely depressing for me as it was a traumatic experience and I likely planned on keeping him. However, my experience here was as swift and kind as possible. The staff treated me very well and were quick to explain everything they could to me and were transparent about any costs I might be responsible for and kept everything open to me. They didn't push anything and were very calm and understanding about this difficult time. When I brought my kitten in, they were extremely quick to take him to the back before I even gave them any information which I really appreciated. I would highly recommend them, they were very sensitive to this situation and gave him the love and care he needed before he passed. Thank you

My 12+ y/o beagle was dying in my arms on the way to the hospital. When we got there my cousin ran…read morein and got someone to come out and get him. The young lady was getting ready to leave for the night and she dropped all her stuff and ran out and took Stanley in and to the back for treatment. Unfortunately, there was nothing that could be done, but the amount of compassion that we received was amazing. You can tell they all care about not only the animals they are treating, but the people as well. It was truly appreciated and I can not recommend them enough. Picture of my Stanley...

Amazing team, calmed me down when I was terrified, really reassuring. They sent me home with the…read moreright medication and everything. I will recommend them to all my friends.

Great service. Super compassionate, informative, and patience with all of my questions. Impressive…read morecare and attention to your pet of what I witnessed with other patients as well. My dog needed emergency surgery and he was seen and attended right away. Would definitely recommend. Took great care of my Clyde and treated them like their own. Facility was clean, neat and organized.

My dog had a bad cut on his leg. I waited but it began bleeding again so I took him to Blue Pearl…read more They were so kind and efficient. There was no attempt to push any unnecessary treatment. Lenny got so much attention he almost did not want to leave. Having had dogs for many years I have had too many ER visits but this was one of the best experiences. Hopefully we will not need to go back anytime soon but if necessary it is good to know I can count on Blue Pearl.

I lost my baby kitten and brought him in to find that he was already gone. When I came in I was…read morecrying and in distress, the lady checking me in was moving at a snail's pace checking me in and asking me questions like I was here for a normal vet visit. Then after I said goodbye to my sweet boy they were supposed to be prepping his paw prints and whiskers for me to take, they were gone for about 30 minutes leaving me in the room to wait wondering what was taking so long. Then they brought me out of that room for check out and again the lady is clicking around through the computer for an extremely long time just to charge me for the cremation. During this time there was another couple coming in to pick up their pet and they are behind me "oooing and ahhhing" over their pet while I'm am the counter just wanting to get out of there while this lady is clicking around forever just to check me out. NOT a fan. The items they gave me for my boy were very nice and I appreciated them. Oh and the next few days out, not one person called me to check in on me to see how we are getting on without our boy. ZERO care! This place is just an emergency money grab. They capitalize off the fact that they are one of the only ER vets in Jacksonville. Everything about their systems says that they don't actually take their patients and humans into account in the things they do or the way they do things. They made the worst night of my life, so far, so much worse. If you have the choice, don't go here! If you don't have the choice, I'm so sorry.

This is a very late review, and it's very difficult to write. Our family dog, the only one we've…read moreever had, was near the end of his life at around 14 or 15 years old. He liked to lay out in the sun in the driveway. My daughter had just turned 15 and was a new driver. She didn't look for him and ran him over. We were absolutely devastated. Three kids and daddy just bawling. Even as I write this, I feel like I'm going to start crying again because we miss little Jackie so much. It was a Sunday. Everything was closed. Every vet was closed. We called urgent vet, but could not afford to put the poor boy down. He was broken in half practically. We could barely speak on the telephone and hung up after saying thank you. These beautiful people called us back and told us don't worry about it. Just come in. We arrived and they even had a special room with comfortable couches so we could hold him and say goodbye. I could barely speak. It was so peaceful and softly lit, the staff and the doctor were so very kind to us. First, they gave him a shot for the pain. Then a shot to say goodbye. My daughter and I left that office just a mess, absolute jelly. Someone from the office chased us out in the parking lot and gave us a card with Jackie's paw prints on it, and his collar with his name tag which we keep above the fireplace. If we ever get another animal, I would absolutely bring them to this Veterinarian. They are incredibly kind. It's so very rare to experience such kindness in this day and age, where empathy is considered a sin. Thank you.

Took forever despite that I had an appointment there was almost nobody else there. Very inefficient…read moreand left my sick pup waiting unnecessarily. The vet was rude and argumentative. Extremely expensive too, compared to other places. Do not recommend.

Tragedy to call them, but the Vet who came out was so honest nice and sweet, we cried and hugged…read moreand she took her time. Thank you for carrying sweet morrigan to the afterlife.

Our family pet dog Lily Pembroke Welsh Corgi of 15 years went downhill quickly. Her stomach was…read morebloated, and blood results revealed liver damage. She quit eating, drinking, and walking in just two days. To end Lily's suffering, we called Lap of Love 0530am and left voice mail for urgent help! At 0600am Matt called and said "Dr. Sarah will arrive between 11 am and 12 pm. We are here to help make this process as peaceful for you and Lily as possible." Matt explained everything and followed up with an informative email. Dr. Sarah called us before arriving at the scheduled time. She was very compassionate, caring, understanding, professional, and was a blessing to Lily and our family. Lily was first given a sedative to relax her and after she closed her eyes a few minutes later was given a shot and went to heaven. We were given a Paw Print of Lily's paw embedded in clay with her name on it, some hair taken from Lily's back and in a small clear container with Love on it, and a wonderful pamphlet that I cherish called Eternal Paw Prints. In two days received an informative email from Jennifer of Lap of Love who said, "Lily's urn will be ready to come home in approximately 10 - 14 days." Lily came home eight days later. It was a beautiful carved wooden box with Lily engraved on identification plate on the front. I'm staying busing working on a photo and video album of Lily and reading a wonderful book a second time titled Rescuing Sprite: A Dog Lover's Story of Joy and Anguish by Mark Levin. My family and I have heartfelt thanks, blessings, and appreciation for everyone.