Went to this vet yesterday and the vet was an ass hole! The blond nurse is awsome! Been going to the office for a long time but this new dr is condescending and trying to put me down bc I have not been there in a while. My dog i healthy there was no reason for that. Kept saying she had flees the nurse checked and non there. You take that how you want. read more

I called this vet before arriving to make sure they could handle what my dog is going through. I should have known that it was a bad vet when before answering "yes" the woman in the phone told me the "visit price" and that if I got there before 11pm it is basically half the price than after 11. We arrived before 11pm. My dog has a bacterial infection. How do I know this? Well he gave it to my husband and I. When we told the nurse this she immediately got defensive. We then proceeded to get a fecal test done to which the nurse got facies on her and then continued to spread it all over our dog and the table and never sanitized anything. After all of that and the tests were run we were told it is a bacterial infection, they don't know what kind of bacteria, and if we pay an additional $1000.00 they could find out. However, the estimate was for X-rays and other excessive things. The vet Johnson NOT doctor was not only unhelpful, but uneducated. Everyone there cares more about lining their pockets than animal care. We ended up just taking antibiotics and leaving with a $415.00 bill. Our dog is still sick, no one at the vet was helpful and it's at the price of a 15lbs dog. read more

The doctor and Patty were very kind to our sweet kitten. It was a bit hard to find at first because the name on the building is different. It's quite secure they do lock the front doors since it is in the late hours. Very nice spot if you're in an emergency. read more

We rushed our oldest dog to the emergency vet at 3AM and was able to get in to have her looked at for seizures she was having. They did a good job taking care of her and getting her to stop seizing, but the prognosis was grim. About 8AM we rushed her back and had to let her go; it was super sad. While it wasn't the experience I wanted, the vets and techs did everything they could to comfort us. It was very expensive as you could imagine; so they agreed to work with us on payment arrangements. read more

Just wanted to let you know and the two other hospitals that could not see my dog because you were short staffed. He died tonight in my arms and I don't know if he suffered. Hope you enjoy the rest of your holiday weekend but I would sure remove the emergency hospital from my name as soon as possible. read more

I came here 2 nights ago due to an injury my 10 month old puppy had. I did read the reviews online before showing up, and I'll admit, I was a little skeptical about coming here. However, I had NO issues at this facility and was very impressed. There was only two people on staff that I saw/was aware of; The Veterinarian and the Veterinary Assistant (Patty). They were both amazing. They took the time to explain everything to me and made sure I understood everything, they were compassionate, caring and professional, with not just my baby girl, but also me. I would recommend them and would not hesitate to come back here if an emergency ever arose with either of my fur babies again. read more

The reviews for this pet hospital are incredibly misleading. We took our dog to this hospital over the weekend and not only was the wait 3+ hours when there was only 1 person ahead of us when we got there but their doctor, Dr. Johnson, is incredibly condescending. As new dog parents we are learning and open to hearing advice from medically trained professionals; however, there is no reason to be disrespectful. If you care about your pet stay away from this business and take it else where. Our first and last visit here. read more

Called ahead to inquire if they were able to see my sick puppy and was told they could. The wait time to be seen once I arrived was very reasonable. The tech and Dr. Hicks couldn't have been any nicer. Explained the need for blood work and what I needed to do once results were available. Very appreciative that they were available on a Saturday evening to see our boy. read more

This was our first trip ever to an Emergency Vet and we can't say enough good things about Dr. Greshake and his staff at Mandarin Pet Emergency Hospital. Our cat took a fall and her tooth fell out and the staff and doctor were so kind and caring. We're hoping we never have to visit another Emergency Vet, given the circumstances. But if we do - we will be coming back here and we would recommend them to all. read more

We rushed our 5mth old bullmastiff on Memorial Day she ate something she shouldn't have. Amy was amazing she helped our little girl. Our girl is home and back to her normal self. Thank you!!!!! read more

On January 3rd, my husband took our dog - pomeranian Fabio -- to your clinic since he was clearly in pain and was showing big signs of distress. Upon arriving my husband told the staff that Fabio was given a rib bone to chew on and shortly after he was acting really weird, choking, 'backing up' and showing signs of pain. At some point it became really worrisome, so he decided to take him to your emergency clinic. The Dr who was on duty then examined Fabio, took an x-ray which didn't show anything, and asked if Fabio jumped anywhere. Fabio doesn't jump and he's very lazy overall, so we considered his question being strange. Anyway, $600 later, Dr assumed that Fabio hurt his back and prescribed painkillers to him. We thought the diagnosis was odd, but proceeded with the medication which was was taken for about a week, since he was clearly in pain even though he was eating, and drinking. He was still acting weird, afterwards, and has been doing choking sounds almost every day. We decided to take him to the regular vet for an exam, and surprisingly found out that Fabio had a fractured tooth which was extremely painful to him, and presumably caused all the pain, and choking. The tooth has been removed, Fabio has been fine after that. Now, I believe that if your Dr examined Fabio's mouth, he would've seen his fractured tooth that's already been very loose - we told him that Fabio chewed on a rib bone, which I guess cracked his tooth that has started to rot out. Therefore, choking and gagging sounds and pain. I believe that Dr was incompetent, If he looked into Fabio's mouth and saw it, he would have not misdiagnosed him. It looked like since Dr didn't know what was wrong and Fabio couldn't talk and explain what exactly hurt, the diagnosis of 'bad back' was established. I believe that we should be refunded the cost of the visit, except the painkillers, since Fabio did need them, and I believe also that more thorough exams should be performed to avoid similar situations in the future. I guess taking a look into the pet's mouth and checking all his teeth might not be  a common practice for emergency service, but please understand how it looks like to us - we paid totally in vain, no service has been provided except prescribing pain meds, and we got a completely wrong diagnosis. read more

This vet was the only place that helped me with a kitten emergency last night and they were prompt, friendly and very helpful. I'll definitely be back if needed. read more

My family came very sad and distraught for a very sad event- to get an exam but knowing that our beloved dog would have to be put down to sleep. The vet assistants were amazing, very compassionate and caring. However, I can't say the same of the vet on duty, Dr. Ford. He was very matter-of-fact, without any emotion, not compassionate at all. He put our dog down to sleep and didn't even offer any sympathy or condolences to a crying family. I definitely would not see Dr. Ford again read more

My normal vet was closed and my pup needed to be seen ASAP and I'm so glad I took him here! Dr. Hicks was very nice and explained everything throughly. He even said to hold off on x-rays for a couple days to see if the meds would help my fur baby. Definitely recommend this hospital! read more

We had an absolutely wonderful experience here. Sunday night our sweet almost 14 yr old labradoodle starting running a fever, panting, lethargic. I was panicked! We brought him in at 10 pm and were immediately seen By Dr. Greshare. He was so gentle, compassionate with all my tears, and calm with my pup. My boy suffers from anxiety but he worked with him to keep him calm and comfortable. He kept reassuring him, saying you are ok, etc. We needed to leave him overnight, which worried me as to how he would do, but when my boy is nervous and doesn't want to be taken from me he sits so he doesn't have to walk. Dr. Greshake recognized this and had the tech wait for us to leave so he would be more likely to go with him, and he did. I am so picky with my boy but knew he was in good hands. He called first thing the next morning to give me an update and I was able to pick him up that afternoon. During a very difficult time, he was just what I needed to help me stay calm! read more

We had just gotten a new puppy not long before we came into town for a vacation at a puppy friendly beach condo. Our puppy became ill and our Vet was in Atlanta where we live. We didn't know anyone in Jacksonville and took a gamble on Mandarin Pet Emergency Hospital. They were fantastic! We were taken in right away, no waiting. We were not separated from out fur baby at anytime. The entire staff was so caring. We could not have had a better experience and the care was world class. If we lived in the area I would use them as my Vet of choice. read more

Dr Summer and the staff were great when my four year old fur baby had a medical emergency. Caring and comforting they spent plenty of time with us and my little girl is fine. I can't tell you how much I appreciate their help. All of the techs were great with the dog and they showed so much compassion. Thanks for being there for my girl. read more

My dog was in distress late at night. I live near Mandarin Pet Emergency. The vet tech Patty was very kind. They took my dog to the exam room and took care of his problem. Dr Greshake came out and spoke with me and was very kind and caring. He even gave my dog a treat which he enjoyed. I did not think the cost was out of line especially on an emergent basis. I would recommend Mandarin Pet Hospital. Cruiser2003 read more

Find another hospital that will help you. They are insanely overpriced. They quoted us a price that was half of our actual bill. They didn't care about our situation even while the animal in front of them was clearly in pain. We had to pay the bill then after treatment. There is another review on here that says it all too. There are plenty of other vets out there that will help you. The hospital on southside near beach is amazing. read more

I am so disgusted by places that care more about making money than they care about animals. I took my dog here late one night because all other Vets were closed. They were so rude and disrespectful, they don't even deserve the one star rating given. Our bill was $131 and all they did was tell us to "up the dosage on her medication" They gave her a shot of a medication she already had at home and charged us $43 and added a $3.23 "disposal" fee. They had no words of comfort and even told us "she will probably die" If you are looking for an Emergency Vet please take your dog somewhere else. read more