Dr Bissell is the very best and this office is so nice and clean with a fantastic staff!read more

I was referred to Dr. Bissell as I was new to area and have a cat with a chronic illness. I went…read moreto him when my cat had a flare up and needed more of my medication for him. He took the time to read through all of the past reports, tests, labs etc and listened to my concerns. I told him that we had insurance on the cat and that in about a month and half I would be starting over with deductibles and any tests he wanted to do could we do them this month. Dr. Bissell set up tests to be done so we can compare to last tests from 8 months ago to see the progression. He was so thorough and he consulted with Cardiologist and internist for best plans rather than just his own knowledge. He is a very smart vet, but I love when a Dr will work with other specialist to verify right path of treatment. I feel with Dr. Bissell as my vet I will have many more years with my cat. I have 2 other animals as well that are healthy and will be bringing them here once they are in need of their physicals etc. So happy I found them.

I have delayed writing but I must give an explanation in terminating my association with this…read morefacility, since we have been coming to St. John's Animal Clinic since 2002. First let me begin with the positive, - [ ] Dr. Dawn Stewart- So sweet, compassionate and caring. Most of all professional and knowledgeable. What a loss for this practice! - [ ] Dr. Ashley- Assisted with transitioning my Hank across the rainbow bridge. Patient, kind and caring. She is the reason I stayed a little longer with this clinic. - [ ] Brandi- Assistant that always helped me and I could tell her true love for my pets by her enthusiasm when she saw us. Now for the negative events that have led me to my decision that it is time for a change. On September 14, 2024, I requested a refill on my dog's Heartgard. The office told me I would have to bring her in for a blood test prior to the refill. I explained my financial considerations and wanted to keep my dog protected. I first requested to set up the appointment on my next payday in 2 weeks and refill the prescription and that was declined. I then asked could they waive the $80 office visit to help me get her in sooner since I would be paying for bloodwork and an exam. They told me they would speak to Dr. Hill and call me back. There was never a callback. This facility has gone corporate. This veterinarian does not care about a lifelong client. I should have left long ago but stayed.  I absolutely cannot return to this practice.   After 22 years of being a client, with multiple pets, I have literally spent thousands of dollars at your clinic. But I get treated so poorly. No customer loyalty or compassion for my situation. Therefore, it is well past time I move on. I understand a big corporation has acquired the practice and only is interested in money, I can certainly see that with just the increase of the price of an office visit.  I will give this advice, people want a constant perception of caring and consideration. It is good public relations. This notice will also be posted on the reviews of your clinic. Like other reviews, it's about $$$$ not customer service. I was told there would be a callback after speaking to Dr. Hill concerning my requests but nothing. Due to No response from your office concerning considerations and requests- at least call me back when you say you will. I hope you and your corporation are happy together.

Dr Hill & the entire staff (Gail, Lauren, Carmen & Miranda) were outstanding & made our dog very…read morecalm & comfortable. We would highly recommend AMC at St. Johns to anyone who truly loves their pet. Jim & Deb E

Dr Russell is amazing! He is not only a animal person but a people person too. When I took my 13…read moreyear old dog in thinking I'd have to put him down, he was able to find the issue and calm me down at the same time.

Dr. Russell is, by far, the best Veterinarian I've ever known. We refer to him as "Dr. House for…read morepets". My parents used him when I was growing up; and we started using him when we moved to St. John's County... We've moved; and still drive the hour to bring our Mastiff to him. You won't find better care or treatment for your pet. The staff here has gone so above and beyond, it's hard to put into words. They have shown so much compassion in our toughest times that it's hard to not consider them as family to us. We've since moved away, but still make the commute all the way out to see them, because it's worth it! I wouldn't trust our 4 legged children with anyone else...

The doctor and whole vet staff were so amazing! Me and my boyfriend moved here and were recommended…read moreto Durbin Creek animal hospital by a neighbor. Our dog has super bad vet anxiety and LOVED the doctor. He took his time to really make our dog feel comfortable and gave him time to approach him on his own. He was able to squeeze us in his schedule and get the surgery done so quickly and amazing. Vet staff and doctor always made us feel so welcome to come in or call and ask questions as well! We will recommend everyone here and happy to found our new vet!

Dr. Hugh & his staff are amazing. My dog got in a fight with another dog and I needed a vet in an…read moreemergency! Dr. Hugh was able to see us and treated my dog with the greatest of care. I had just moved to the area but had planned on keeping the vet we had across town. After the incident, I instantly decided to transfer vets permanently! Had a second incident that needed quick care when I stopped to help someone who had had a car accident. She was taken to a hospital herself and I offered to take her bunny to the vet as she was worried the bunny may be hurt. Dr. Hugh to the rescue again! Turns out the bunny was just fine! So glad to have a veterinarian with a true passion for animals!!!

What a great stress free experience! Dr. Aguilera and his vet tech are amazing. I have a small…read moreanimal rescue and in 1 visit Dr. Aguilera saw 10 of my animals. He did their annual exams, gave them their vaccinations, spayed two of my kittens, and cleaned another one's teeth. Heal Mobile is my new vet!

Dr. Aguiar, saved our dog's life ! Thanks to his quick and accurate diagnosis and treatment, our…read moredog is back to her normal self. I can't thank him enough and would trust him with my current and future pets! He was able to save her life with mere seconds left! Lastly, he provided us with at home instructions to ensure our puppy was recovering as quickly and comfortably as possible. Thank you Dr. Aguiar

What can we say about the staff here. Amazing, but none so amazing as McKenzie who was with us when…read morewe gave our Merlin his peace this evening. She was so great to have explain the process and was with us when we needed her and gave us privacy when we needed it. Thank you McKenzie and Pets R Family.

Took both of my dogs to get their nails trimmed and the front desk staff is nothing short of…read moreamazing! One of my dogs is so nervous, they immediately gave her pets and talked in a calming voice. They also offered to assist me getting to the car because with 2, 55lbs dogs is not easy. I highly recommend them!

Best vet I recommend you come here with your pet the place very organized and clean and friendly…read moreand kind and caring and helpful and honest! When I used have pet i took him there all the time they answer all my questions! Seriously come here bring your pets here they are so awesome! Happy president's day everyone! From Lauren

My initial and only experience there was not a positive one (in fact quite disappointing and…read moredisturbing) for the following reasons: The doctor's 'bedside manner' was not what I hoped for or expected. I didn't see or feel much if any warmth or compassion in the way she treated my cat, Casper, or responded to me (especially when delivering some very disturbing news about my cat's eyesight). I would describe it as a coldness/aloofness and lack of friendliness that made me (and I think Casper) very uncomfortable. (Yes. He was very stressed contrary to what the doc and team observed.) The doctor very quickly diagnosed Casper as being blind or nearly blind based on a simple blink response test without any further diagnostics and/or questions? (E.g. Checking his retina with an opthalmosope and/or asking me how he's been navigating around the house today, etc.). FYI....This turned out to be false as verified later that day while observing his almond-shaped pupils and his ability to easily track my fingers, a laser pointer, etc. In addition, the vet at the UF Small Animal Hospital checked his eyes with a scope and his retina were fine. I asked for the doctor's assistance by having a phone consult with the UF Small Animal Hospital vet to better align on the pre-evaluation and testing required for Casper's I-131 Radio Iodine Treatment, including passing along my concerns and helping me get my questions answered. She was apparently unable or unwilling to do this for me and deferred to Casper's previous vet's office. I'm very sorry it turned out this way as I had high hopes for a different outcome.

You learn the difference between a good vet and a fantastic vet in crisis…read more Our crisis is our 1 yr old Doberman Halo. She struggles with major GI issues that all logic would point to her being near death each time. I desperately needed a vet I could trust with her life and my mental health. Everyone at Animal Medical Clinic is fantastic. Im not just saying that cause the front desk is nice.. That the vets costs are fair and they are trustworthy... Or that our dogs enjoy coming here... Although those statements are true... I'm saying they are fantastic as in crisis they are the glue that keeps us together. I can feel confident in what they recommend for diagnostics. Dr.Russell is comforting, personable and a wealth of knowledge. We have had health emergencies in the past with other vets and left scrambling. Dr.Russell and his team handled everything all the way down to the little details. Which in the moment felt pretty big. My precious Halo is healing from yesterday's life saving surgery. I'm just in awe of how this all went. I'm forever thankful to Animal Medical Clinic. We have three Dobermans at different stages of life. We are happy to make the 45 minute drive for their care. Thank you Animal Medical Clinic!!!

My older Aussie was having breathing problems and my regular vet told me to take him to the ER. I…read moregoogled animal er near me and this clinic came up I rushed in and explained my emergency they took my info and put me in a room - after 15 minutes I walked out of the exam room to ask someone to please help my dog - a male vet walked over and told me I needed to take him to an er that they were not equipped to handle emergencies-- Why would someone do that - leave a struggling elder dog to suffer only to find out they wouldn't help him - why didn't someone tell me when I walked in that they couldn't help - precious time wasted - Again, dog was in complete distress and I was worried beyond belief and they did nothing-

A very thorough veterinarian who cares much for your pet. He is very accommodating and was able to…read moresee us right around closing when our dog ate meatballs with onions and was able to see us. He has solved many problems with our dog who has many allergy problems. We consider him the best of the best in our area!

I brought my 5 pound poodle in after going through major medical problems. He was fantastic. Much…read morebetter than the other chain vets I tried. A very caring vet that with all of his experience knows so much more than new young vets in chain vets. And he doesn't over charge for medications.