From a mama who's terrified of reptiles... this place is awesome. The owner made me feel really…read morecomfortable and at ease with purchasing a gecko for my son. He's full of knowledge and didn't make me feel any kind of way for not knowing what the heck I was doing. Lol

I've debated on writing this review for months as I want to believe that what goes behind the…read morescenes in this shop is much better than what I had witnessed. I own many many reptiles and moved here and was in need of finding a reptile shop, and not a chain (petco/petsmart). The first few times I went I was quite impressed, got lots of feeders and plants. After about a month or so a younger guy was newly hired and seemed to be going fine, until the second or third time I saw him there, as well as the owner, I saw him completely disrespect leopard geckos. There was a girl sitting behind the desk watching him, which I believe to maybe be a friend or other coworker that I hadn't seen before, and the owner was talking to another customer. I watched in absolute disbelief the younger guy pick up multiple leopard geckos by their tail... which one tried to bite him and then he dropped it. If anybody knows anything about reptiles, let alone leopard geckos, the last thing you do is pick them up by their tail. He was smiling and showing the girl and the leopard geckos were squirming around freaking out, and holding them there for a good amount of time. That was the last time I was there because if they are okay with displaying that behavior in front of customers, I can only imagine what the animals endure behind closed doors....

The Good: Friendly folks…read moreHave the basic supplies for a saltwater aquarium. Will order what they don't have for you Decent price on FritzPro salt Discounts for club members The Bad: limited livestock esp. inverts and corals (SPS). I remember not seeing any saltwater fish in the tanks on one visit. Tanks not in the greatest shape, overrun with aptasia and majano's, dirty, lots of algae. Stuff everywhere, like an unorganized garage Every time I walk in they're just sitting around. Maybe it's just my bad timing Almost impossible to have someone answer the phone when you call. That must be when they are not just sitting around are busy with something.

Barbie is very knowledgeable and will always point you in the right direction. they also have a…read moregood selection of accessories. they also carry freash and saltwater fish.

This groomer took my gorgeous Newfoundland, the sweetest marshmallow bear you'll ever meet, and…read moredelivered a shivering, asymmetrical abomination. Asked for a blended trim, got tiger stripes down both flanks, and half his coat is gone-like they borrowed a riding mower from a golf course. The tail? Now looks like a sad, deflated dandelion. Guy couldn't even hold eye contact when I came to pick him up, probably knows he botched it. Save your dignity, your dog's coat, and your sanity-go anywhere else. Now my dog has to endure the winter with his butt hanging out.

Today I shopped for cat food and found 2 bags at close-out price. I purchased both, but I checked…read moremy receipt before leaving. Both bags were charged at full price. Upon return, the sales clerk said they were both misplaced--probably by another shopper. I went to the stacks and took a picture. I showed her and she still insisted neither were on sale. I spoke with the manager. He looked at the picture and agreed with her. I asked if he would go with me to check the codes. Nope! I returned both bags and saved $81.11. This is not the first time I have been charged the full price for a sales item, but this is the first time the manager would not go with me to check the price. Be sure to check your receipt at this store. I will not return to this store.

I'm sure this is not everyones experience but I don't care to be ignored. Walked in today to grab 2…read morebags of dog food really quick. I could see the cashier was talking to a customer, overheard him talking about a bad vet experience. I grabbed my food and stood in line behind the customer waiting patiently while they spoke about his animals and stories. I could see it wasn't slowing down anytime soon and I wasn't being acknowledged so I walked around, grabbed a dog treat and went back in line for another few 5+ minutes where I was still ignored. Not a big deal if it's a paying customer but they were just going back and forth with stories. Standing in line for almost 10 minutes with 2 heavy bags of food with no acknowledgement while watching the cashier talk to a non-payimg customer, no thank you - this is not the only place that sells my dogs food. I was just trying to support local but I'll take my business elsewhere, I don't care to be blatantly ignored.

Every time I have shopped here the experience was better than the last. Such a polite group of…read morepeople beyond helpful and rewards are fantastic. Earned my business for life!!

I scheduled a grooming appointment well in advance and provided all of the required information for…read moreboth of our dogs, including our veterinarian's name, location, and phone number in case of any issues. Both dogs are fully vaccinated, and our oldest dog has even been groomed here before, so this information should have already been on file. When my husband brought them in for their appointment, he was turned away because staff claimed they did not have the necessary information. This was extremely frustrating, especially since the documentation was also attached to our dog's collar. My husband and I both work over 60 hours a week, so we had to carefully plan ahead for this appointment. This was the only time we had available, and instead of any attempt to help resolve the situation, he was treated rudely and sent away. When I later called to ask about what happened, the manager had a very poor attitude and spoke to me in a condescending manner, as if I were a child. That level of customer service is unacceptable. We will be taking our pets elsewhere in the future. I do not appreciate being talked down to, especially when we did everything we were supposed to do well in advance. Thank you for nothing.

I have been taking my golden doodle to get groomed here since I got him and they always do a great…read morejob. I don't worry about them mistreating him or doing a bad job. He always looks and smells great when I pick him up.

I am writing to formally express my disappointment regarding a recent experience at your Division…read morestore location. For the past three weeks, I have visited the store every other day to check on a specific bunny named Ollie. I was informed he would be available for sale today, June 11th. During my visits, multiple employees instructed me to call at 9:00 AM this morning to place him on hold, as I would be at work. I followed these instructions exactly and called at 9:00 AM. However, I shortly received a call back from the manager, Laura, informing me that the bunny was being sold to a walk-in customer. Given that I followed the specific process outlined by your staff after weeks of persistent check-ins, I find this outcome very upsetting and unprofessional.

We absolutely love this place. They have a ton of variety of pet and plant supplies and it's…read morebasically a free zoo. The kids love coming to look at the animals, and honestly us parents did too! We bought a jumping spider from here and she's been the best. She's super healthy and they went above and beyond to help us learn how to care for her.

Recently moved to CDA from the Puget Sound area and this was the 3rd saltwater/reef shop in the…read moreSpokane area I've visited. The quality of shops in Spokane leave much to be desired and this one is at the bottom of the list. Walking into the shop it just smells bad. Most likely due to the carpet that is probably well soaked with dirty tank water from doing water changes. That should be 'if' they do water changes. The smell is not from curing live rock as I've seen a user in another review suggest. The tanks are filthy. Every saltwater tank panel was covered in nasty cyano and algae. Live rock in each tank is COVERED in aptasia. Zero corals. Not a one. No way they could live in these systems any way so this shop really should reconsider changing the name. No coral reef here. The other issue with the place is that it's stuck in some long lost past decade. Any decent saltwater store knows what a skimmer is and how to use and sell them. I don't think I saw one for sale in this place. Maybe I missed that Coralife HOB SuperSkimer collecting dust on some bottom shelf somewhere. Who knows? I didn't see any sort of sump system making use of a skimmer or any modern filtration/water treatment. Every tank had a an old skool HOB Penguin type filter. When I asked if they keep frozen foods in the freezer, I was told they all frozen foods were garbage and pollute your tank. If that were true, it wouldn't make the tanks in this place look any worse than they already do. I was then asked to name one decent frozen food. Ok fish dude, here you go: Rod's Reef (they have a bunch of different kinds) Piscene Energetics (they make wide variety of foods for corals and fish) Nutramar Ova Ocean Nutrition just to name a few.... and don't forget about live/liquid foods by AlgaGen, Korallen-Zucht, Elos, Brightwell etc... I know about foods with gel binders as do many others and nothing wrong with educating and stocking non gel binder food. You can also rinse those foods before feeding and if your actually performing proper maintenance through water changes and using modern filtration techniques like oh say i dunno, a SKIMMER, then you will be just fine. I don't recall seeing any LED fixtures or modern reef lighting fixtures either. Again, zero corals, and zero inverts. No reef found here so how could you possibly trust this stores experience in setting up a reef tank or caring for saltwater livestock? As for the staff, they're not out of norm for the area when compared to the other 2 stores in the area that stock saltwater fish/equipment. Folks here just seem to be lazy and not care about their shops. If they do, it doesn't show. This is the second place I've walked into and the the owner is just sitting around watching TV or on their phone/computer while the store is left dirty, unorganized and the display tanks un-maintained and filled with aptasia and majano's. At another I was greeted by some young gal that came out the back room with the fresh smell of weed and cigarettes trailing behind her as she tried to find something I ordered and they had been trying to locate in their store for more than a week. It's hard to find things when your stoned sweetie, just saying... Someone who is serious about saltwater fish and corals could really blow these other stores out of the water should they decide to open a quality shop. You know what's really sad? The best saltwater fish and corals I've found in this area are at the Petco in CDA/Hayden. They even have a cool little frag tank setup with SPS, LPS and softies. I walk in and see a Potter's Angel, wrasses, and and other cool livestock and inverts in clean tanks. I talked to the guy Corry (sp?) that maintains the saltwater stuff there and he does a great job and has actually setup and maintained a personal reef tank. I noticed a previous reviewer that said this shop helped her figure out what was wrong with sick livestock she got from Petco. This is an issue no matter where you get your fish from. Everyone is buying from the same wholesalers. I've gotten sick fish from outstanding shops, its' a risk you take as illnesses don't always show up right away. You need to properly QT your fish before putting them in your display and observe them before you buy them to make sure they are eating properly and not showing signs of illness.

These guys are awesome! Fish are well taken care of and they give so much guidance and information.read more

There are many options at this store! The staff was nice and made us feel comfortable. We enjoyed…read morebeing able to spoil our fur babies! We will definitely be back!

Thanks to Urban Canine, Snacks is wearing Orange for the sake of helping making schools safe, free…read morefrom fear, for children and their teachers.