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    Pet Wants

    5.0 (2 reviews)
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    Hero's Pets Planetary & Ecologically Trusted Supplies

    Hero's Pets Planetary & Ecologically Trusted Supplies

    (40 reviews)

    I stopped in this pet shop today and really enjoyed the vibe. Clearly this is owned and operated by…read morea pet lover. It's very clean and has all sort of food and treat options for digs and cats. What I really liked was the vast choices and quantities of frozen raw food. A food type I feed my dogs as often as possible. The staff were exceptionally nice and the shop dog made me smile. She was very friendly and super interested in what I was buying. I left with a few new toys and some fish skins my dogs absolutely love. I don't live especially close to this business but if I did, I'd sure stop in to shop the raw foods. The only reason this isn't a five star review is the prices. I felt they were a tad high and designed to cater to affluent "all natural" types and that really is my tribe.

    I cannot say enough great things about Hero's!! I take my dog Calvin every Saturday (sometimes more…read morewhen he convinces me lol) and it's the highlight of our week! Everyone who works there is so friendly and greets us (well most importantly Calvin!) by name and with enthusiasm! Megan, Julia, Nicolette, Finn and Rowan all make Calvin feel like the most special, best boy in the world. Which he most definitely is so it is very nice of them to recognize!! They are also so knowledgeable and we have made great discoveries there. I trust that anything they carry is of the utmost quality and safety for my fur baby, and that gives me a lot of peace of mind. They are diligent in their research and quality checks. I love that they have so many local and small brands. They have a great education wall and such a great variety of products! Calvin always gets lots of treats in addition to all the love and they partner with other local businesses. So grateful that we discovered Hero's!

    PetSmart

    PetSmart

    (31 reviews)

    I hate to admit how often I shop at this store because I'm usually not a fan of mega chains or pet…read morestores in general. However, I've been coming to this store regularly for several years. We now have a fishtank with 2 frogs and 5 fish and we got everything from this store (moss balls, tank decorations, the animals themselves, food, chemicals, filters, etc.), I come here once a month for dog food, and we even did a beginner dog training class with Andrew, who I'm not sure is still there but he was excellent. Do your own research on fish. Some of the staff are very knowledgeable, others will just try to get you to buy something. They sold us a single neon fish that was actually a schooling fish and the salesperson said it would school with the other types of fish in our tank, which wasn't true, and I think that neon died of loneliness after a few months. I started out with one frog and specifically asked, do I need a pair, which they answered no, but turns out frogs need friends so I went back for a second and they are doing fine. Anyway, it's what you would expect! Staff are friendly and helpful but please do your own research.

    If zero stars were an option, that's what this would be…read more We have a 4-year-old St. Bernard, roughly 210 lbs. We were not asking for grooming -- just a nail trim and grind and an ear cleaning. We brought him to this same location in June for the nail trim and grind with zero issues. Today, from the moment Samantha saw him, our dog was treated as an inconvenience. We were told they had "never seen this type of service" for a dog like him -- for a service this store had already performed in June. She was rushed with him and visibly irritated when he laid down on the floor. He's a giant breed with imperfect hips on a slick floor with no traction; getting up isn't quick for him. When my husband stepped in to help get him up -- which he did without difficulty -- they asked him to leave. They then failed to finish the service because our dog was, in their words, too difficult to handle. So we left with an incomplete nail trim after the one person who could actually get our dog up was told to walk away. Sara and Abel, both of whom identified themselves as the manager, informed us they will not service him going forward. No solution was offered first: no mat or non-slip surface, no offer to book him with a groomer experienced in giant breeds, and no willingness to let the owner assist. If you have a big dog, or any dog that might inconvenience these employees, I would not bring your animal here. A nail trim and ear cleaning should not be beyond a store that advertises pet services.

    Pet Wants - petstore - Updated September 2026

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