I've been to lots of florist shops, but this one is different, in a very good way. I'm impressed that I was treated with dignity and care. They took the idea that I had to get a simple and made it into something very special for my new friend and subsequently for me! It was my first time in West Chester and Cincinnati but it will not be my last. I will always be a customer and an advocate. If you are in the West Chester area and in need of a florist for any occasion please go visit our call my new found friends here at Petals and Things. Way to go guys, your efforts are very much appreciated. Emerson C. Social Media Guru read more

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I should have read the reviews first ! What I ordered and what they delivered is very different ! They used a lot of green filler and daisies !! In the picture there was nothing like that. Also be aware their delivery fee is high. read more

My first time coming here and was met with a man named David who truly loves his work and offers genuine and kind service. He asked what I was looking for, and asked further questions to get my girlfriend's flowers just right. I watched him carefully select, trim, and place the flowers and talk about how he loves what he does and it's a rare form of customer service to find nowadays. Today was my second trip for my girlfriend's birthday, and upon arriving I found I'd left my wallet at home. I asked if they had tap (Apple Pay) by any chance and said I could drive back and grab my wallet and be back in 30 mins. He said no need, as he remembered me from my last visit and trusted id pay him back the next day. It was such a nice gesture and not one I'll forget, and I'll definitely be returning in the future. read more

Petals & Things Florist - Flowers made in the moment by them - Florists Near Me - West Chester, Ohio

Service and experience was fantastic. I called and arranged a delivery from out of state. Rosemary was incredibly accommodating with my requests and inquiries. Mike went above and beyond to execute and deliver. Patience and understanding are the epitome of customer service. I highly recommend this company. read more

I what to thank the stall at Petals and Things for helping with the center piece for our Christmas dinner. On Friday we picked up the piece, after beginning to set up the table we quickly realized we had ordered one too small for the table. I stopped in Saturday morning without an appointment and told them the issue. He said give me a minute and went to the back room. He came back out front with the reworked piece and it was perfect. I want it thank them for coming to our rescue. . read more

Petals & Things Florist - Florists Near Me - West Chester, Ohio

The service was the best I ever experienced ordering roses. The gentlemen named Scott who delivered the flowers went above and beyond by seeing it was raining, taking time to assess and being considerate, posting a nice note on my apartment door stating it was in the leasing office for pickup due to the cold, wind and rain. Then calling and informing me where the flowers were and they were delivered. This is service and he is the reason I will only use this store location. The roses are beautiful and the vase/roses arrangement is beautiful! Thank you! read more

Very disappointed in what we ended up with vs what was ordered. I know there are some issues with it matching exactly but this arrangement doesn't even come close. I called and talked through what was wanted and also paid extra to have it look more like the picture. I would not recommend this shop. No filler flowers at all.. some roses and a lilly thrown into a vase. read more

Petals & Things Florist - What was received - Florists Near Me - West Chester, Ohio

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Amazing customer service ive been here twice now and wouldn't recommend anyone else great people!

Service was good person helping followed up and tried best to accommodate my requirements. Followers were very poor did not look as expected some dropping wilted in my opinion and pricing was expensive would not use again albeit service was good. read more

I had flowers delivered for our Anniversary and was very disappointed. Nothing like the picture on the website not even close. read more

Petals & Things Florist - Florists Near Me - West Chester, Ohio

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I took a chance and did the mystery bouquet with the deal of the day. Absolutely gorgeous!!!! I was totally surprised by how awesome this arrangement was. My mom loooved them. Thank you so much!! Also, I loved that I was able to order this online. Made everything super simple. I would definitely use Petals & Things again read more

Petals & Things Florist - Florists Near Me - West Chester, Ohio

Happily called this shop after getting a positive recommendation about them from another business in the West Chester area. Spoke about my order with a Petals & Things staff person, a very nice and personable sounding man named David, who was also very knowledgeable, patient, and accommodating. He provided excellent customer service in helping me with my flower arrangement order. I was so happy, confident, and pleased with this shop, that would call them again without a moment's hesitation, and highly recommend them. Thank you, Petals & Things! Susan Hart read more

They are awesome!! Flowers were beautiful!! Highly recommend them!! They had the delivery there when promised. Prices were great. My wife was very impressed. Thanks Petals and Things!! I will buy from them again!! read more

Petals & Things Florist - Florists Near Me - West Chester, Ohio

Second time to use Petals & Things... Beautiful! and on time... Thank you!

Ordered 3 Christmas flower arrangements 2 days before the holiday and all 3 awesomely, beautiful arrangements were delivered by Christmas Eve, one being out of state read more

The lady Katy is so rude and sarcastic I ordered some flowers for my grandmother for Mother's Day and she just gave me attitude I everytime I ask a question she got mad i also ordered from two other locations one for my mother-in-law in New Jersey and the other for my mother in Florida and the representatives were so polite so nice this one I don't know what was her problem read more

a solid local flower shop. +1 for friendly staff +1 for customizing any arrangement you can dream up +1 for prompt service, even for walk-ins +1 for having a $30 deal of the day +1 for online ordering recommended. i'm a regular. read more

We stopped by Petal's and Things Florist to order my little brother a corsage for his prom date. The employee that helped us could not have been any more helpful or friendly; she asked the color of my brother's date's dress and went to work, throwing out flower options and showing us examples of different corsages she had made. We settled on white roses and orange carnations (for an orange dress) after a few minutes, and then decided to choose some of the pretty crystal corsage and bouquet inserts Petals offers. We originally chose a few crystal hearts but then spotted decorative wristlets (way better than the average rubber band corsage wristlet) and put the hearts down. Petals offers a few actual bracelets for sale (between $10-30) to make really unique and beautiful keepsake corsages out of. We selected one that had a color scheme that would complement the dress in question and the resulting corsage, which was picked up a few days later, was stunning. A grand total of $50 was spent making the corsage unique; so be prepared to spend if you want the jewels! read more

Ordered a particular arrangement for my friends mother's funeral. The arrangement was called violets & butterflies. When I got to the funeral home the flowers that were supposed to be violets & butterflies were a small plant with some awful purple dried Flowers sticking in it. There were no violets and no butterflies!!!!!! I know substitutions happen but for both? Really! I believe in this case the florist should have contacted me and told me they did not have either one. I bought this arrangement because my friend loves purple and butterflies. I guess the dried purple flowers were the substitution? I contacted the florist after the funeral and told them how disappointed I was about the arrangement. The arrangement that looked like it cost $10 Cost me almost $60. So beware of the substitution policy at Petal & Things West Chester , Ohio read more

We ordered a funeral arrangement for my brother that had passed away. What we received and what was shown online was totally different. It was supposed to be a standing spray with a lot of red roses. What we got was a rose here and there, very sparse looking. We were already saddened with our grief, then to have this happen was unbelievable. When I came to talk to the owner about it, she was not accommodating at all. She tried putting the blame on us, saying that the price that's quoted online varies by area and we should have known to ask. This florist was overpriced and unprofessional. I would not recommend at all. read more

Rosemary did the flowers for my daughters wedding. They couldn't have been any more perfect! She really took her time and listened! They were absolutely beautiful! She makes you feel comfortable and is very helpful. The price was good too! Tons of compliments! Exactly what the bride envisioned!! read more

We asked Rosemary of Petals & Things for a unique arrangement of funeral flowers for the funeral of my sister, an artist. The arrangement created was absolutely beautiful and reflected everything I discussed with Rosemary. I would highly recommend Petals & Things. This is a helpful, friendly and very talented florist that goes out of its way to deliver to its customers. read more

This florist's service and quality are horrible. I flowers for my wife this week on their website and asked that Petals & Things deliver them to surprise her. She and I could not have been more disappointed as at least a third of the bouquet looked dead and wilted. When you pay good money for flowers for a special occasion, you expect the florist to help make an impression when the flowers are delivered. Needless to say, Petals & Things did not impress me and I will never do business with them again. read more

I ordered the http://www.petalsandthings.com/west-chester-flowers/telefloras-birthday-celebration-34549p.asp?rcid=84&point=1 (here's a link to the picture in case they take it down http://i238.photobucket.com/albums/ff42/pharaohrubie/telorasbday.jpg) and got this - http://i238.photobucket.com/albums/ff42/pharaohrubie/IMG_1113.jpg I EVEN UPGRADED TO THE DELUXE WHICH IS $55! When I called and asked why I didn't get what I saw online she said they don't carry those vases. Why is it on the site then? Then I mentioned how the flowers didn't have any ribbons. She offered a $25 off my next purchase which I said fine (even though after seeing the flowers in person today THERE IS NO WAY IN HELL I WILL EVER GO THROUGH THIS FLOWER PLACE EVER AGAIN.) Don't waste your time here. read more

Ordered a specific corsage for my son's prom date. He picked it up and paid a higher price than expected which was $21. I requested one for $12, the same as his brother ordered and paid for. When I called to question it, they said he paid the correct price for what he received. There was no offer to reimburse him due to their apparent error. Disappointed in their customer service and probably won't order anything else from them. read more